4. The Words We Use
You don‟t truly understand the
definition of a word until you can
explain it to others; so that they
understand it so well that they
can explain it to someone else;
so that they understand it (it
shouldn‟t take longer than 15
seconds).
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5. Let‟s Look at Some Key Words For a
Business Owner:
ADDA2D
What is an
‘attitude’?
How Can You Change
an ‘attitude’?
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6. Integrity
„Integrity‟ is probably the most
used word in the English
language in the areas of
management and leadership.
What does it mean?
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7. Integrity
Consistency between what you
think, say and do (and only measured
on what you do)
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9. Leadership
“Doing the right thing”
Dr. S. Covey
Can a person be a leader
while on their own?
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10. Manager/Coach
Doing things right. Does a manager
need people around to manage?
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11. Characteristics of a great
Leader: Manager:
-vision -vision (?)
-organized (?) -organized
-empathetic(?) -empathetic
-sense of mission -sense of mission
-tenacity -tenacity
-teacher (?) -teacher
-determined -determined
-disciplined -disciplined?
-focussed -focussed
-honest -honest
-persuasive (?) -persuasive
-communicator (?) -communicator
-ground breakers -ground breakers (?)
-integrity -integrity
-does the right thing -does things right
-do things efficiently and effectively. -through others
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12. Multiplier vs. Diminisher
A multiplier a is manager /coach who gets
people to rise to their true potential.
A Diminisher not only fails at this but gets in
the way.
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14. Multiplier vs. Diminisher
- Empathetic
- Approachable
- Stretches You
- Open to argument
- Never takes credit
- Always asks
questions
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16. Multiplier vs. Diminisher
- Empathetic - Tasks not people
- Approachable - Doesn‟t listen
- Stretches You - Sets you up for failure and
- Open to argument blames
- Never takes credit - Takes credit when you succeed
- Always asks - Thinks you are undermining
questions when you don‟t agree
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17. Multipliers
• “After studying 150 leaders in 35
companies across 4 continents,
our research suggests that most
managers under-estimate how
widely employees’ talent is under-
utilized.” Greg McKweon (Lisa
Wiseman)
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18. Vulnerable
• Susceptible to physical or
emotional injury.
• Open to attack or injury or
physically or emotionally.
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19. Vulnerability is the gateway to
true joy, power, love and all great
things…in fact you can‟t
experience these things without
it!
“The more you feel worthy of
love, the more you are willing to
be vulnerable.”
Brene Brown, Ted.com
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20. Five Things About Great
Managers/Coaches
1. They recognize talent and know how to
differentiate, educate, and motivate.
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21. Five Things About Great
Managers/Coaches
1. They recognize talent and know how to differentiate, educate, and
motivate.
2. They understand the game, the strategies
required, and how the game is won (rarely are
they the best players)!
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22. Five Things About Great
Managers/Coaches
1. They see talent and know how to differentiate, educate, and motivate.
2. They understand the game, the strategies required, and how the game is
won (rarely are they the best players)!
3. Their expectations and consequences are clearly
communicated both verbally and in writing
(especially critical expectations).
www.normalisnowhere.com
23. Five Things About Great
Managers/Coaches
1. They see talent and know how to differentiate, educate, and motivate.
2. They understand the game, the strategies required, and how the game is
won (rarely are they the best players)!
3. Their expectations and consequences are clearly communicated both
verbally and in writing (especially critical expectations).
4. They only make exceptions when they are
prepared to make the same exception for
everyone under the same circumstances.
www.normalisnowhere.com
24. Five Things About Great
Managers/Coaches
1. They see talent and know how to differentiate, educate, and motivate.
2. They understand the game, the strategies required, and how the game is
won (rarely are they the best players)!
3. Their expectations and consequences are clearly communicated both
verbally and in writing (especially critical expectations).
4. They only make exceptions when they are prepared to make the same
exception for everyone under the same circumstances.
5. Although they keep a line between them
and the team, it‟s clear that their intent and
spirit are all about the success of the team
and each individual.
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25. Five Things About Great
Managers/Coaches
1. They recognize talent and know how to
differentiate, educate, and motivate.
2. They understand the game, the strategies
required, and how the game is won!
3. Their expectations and consequences are
clearly communicated both verbally and in
writing (especially critical expectations).
4. They only make exceptions when they are
prepared to make the same exception for
everyone under the same circumstances.
5. Although they keep a line between them and the
team, their intent and spirit is all about the
success of the team and each individual.
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26. THANK YOU!!!
Kevin G. Armstrong
Karmstrong@themiraclemanager.com
www.normalisnowhere.com
