1. Growing
your
business
depends
on
Moving
Goods:
How
customer
sa4sfac4on.
Ensuring
your
customer
gets
your
product
safely,
in
to
get
your
products
good
order
and
on
4me
all
goes
toward
even
more
referral
business.
from
A
to
B
Logis4cs
can
be
scary,
but
only
if
you
let
them.
At
the
end
of
the
day,
shipping
is
ge>ng
something
from
point
A
to
point
B
and
determining
the
likely
failures
points
in
between.
1

2. The
Scenario
1
Your
situa4on
may
be
a
liFle
different
however
let’s
give
you
a
scenario
for
a
lot
of
Australians,
to
give
you
an
idea
of
the
areas
you
need
to
look
out
for,
for
your
product.
• Shipping
a
widget
from
a
Chinese
supplier
to
your
business
and
then
to
your
customer
in
Sydney.
• Determine
the
an4cipated
shipping
4me
from
your
supplier,
once
the
widget
order
has
been
placed.
• Do
a
test
order
on
one
of
the
same
widgets
yourself
-­‐
it’s
much
beFer
your
order
is
delayed
than
your
customers
• Contact
the
Australian
Customs
Office
for
informa4on
on
any
applicable
du4es
and
the
average
or
an4cipated
delays
your
widget
might
face
in
coming
into
Australia.
• Using
your
own
widget
order,
you’ll
be
able
to
easily
determine
whether
the
informa4on
you
received
from
the
Australian
Customs
Office
is
valid,
based
on
your
widget’s
delivery
4mes.
• OK,
you’ve
now
received
the
widget.
Use
the
same
method
of
the
trial
order
and
ship
it
off
to
someone
interstate
within
Australia.
Maybe
a
friend
or
family
member
who’s
able
to
quickly
give
you
feedback.
• Pop
down
to
Australia
Post
with
the
widget
package.
With
your
profit
margins
in
mind,
you’ll
have
an
understanding
on
just
how
much
you’re
able
to
spend
on
the
Australian
postage.
Australian
delivery
4mes
are
most
oVen
very
similar,
no
maFer
which
state
you’re
delivering
into.
• The
widget
has
now
been
shipped
and
delivered.
You’ve
got
the
final
piece
of
the
puzzle.
©
Alibaba.com
Hong
Kong
Limited
–
Moving
Goods:
How
to
get
your
products
from
A
to
B
2

3. The
Reality
2
Much
like
your
profit
margin
calcula4ons,
delivery
is
the
same.
Put
the
extra
effort
into
ordering
a
trial
widget
to
get
as
close
to
the
average
4ming
your
customers
are
likely
to
experience.
Set
up
these
benchmarks
and
you
will
be
able
to
tell
your
customers
with
confidence
how
long
they
can
expect
to
wait
for
their
goods
to
arrive,
leading
to
beFer
expecta4on
management
and
fewer
customer
complaints.
Please
do
check
out
these
free
resources
and
let
us
know
any
other
tools
you’re
using
or
would
like
to
see
on
Alibaba.com.
As
always,
we’re
here
to
help
you
with
your
online
sourcing
and
trading
as
much
as
we
can,
so
if
you
have
a
question
just
ask.
About
Alibaba.com
Alibaba.com
(HKSE:
1688.HK)
is
the
global
leader
in
e-­‐commerce
for
small
businesses
and
the
flagship
company
of
Alibaba
Group.
Founded
in
1999,
Alibaba.com
makes
it
easy
for
millions
of
buyers
and
suppliers
around
the
world
to
do
business
online.
©
Alibaba.com
Hong
Kong
Limited
–
Moving
Goods:
How
to
get
your
products
from
A
to
B
3

4. Alibaba
Australia’s
Social
Media
Channels
Facebook:
Facebook
has
over
10
million
ac4ve
Australian
users
per
month
so
becoming
an
ac4ve
par4cipant
with
the
Alibaba
Facebook
Page
will
have
benefits
for
any
proac4ve
business.
The
Alibaba
Facebook
Page
boasts
instant
downloads
of
the
Business
Starter
Kit
for
sourcing
products
and
finding
quality
suppliers.
You’re
able
to
view
videos,
Alibaba
Upcoming
Events,
member
tes4monials
and
exclusive
promo4ons
and
event
invites.
LinkedIn:
The
LinkedIn
Alibaba
Group
will
connect
like-­‐minded
members,
provide
a
new
stream
of
poten4al
suppliers
and
foster
stronger
rela4onships
with
exis4ng
members.
The
Group
allows
members
to
expand
into
their
professional
LinkedIn
network,
using
an
already
trusted
global
brand.
TwiGer:
Get
fast
and
instant
facts
from
Alibaba,
by
following
our
TwiFer
profile
alibaba_aus
We’ll
be
‘twee4ng’
our
own
flavour
of
AliFacts
with
useful
and
helpful
reminders
for
your
Australian
on-­‐line
experience
in
buying
and
supplying.
Here’s
a
recent
‘tweet’
highligh4ng
what
a
local
Adelaide
business
is
doing:
“An
Adelaide
hair
salon
is
using
Alibaba.com
to
grow
its
business
&
help
cancer
pa7ents
look
&
feel
their
best
h:p://ow.ly/629r8“
YouTube:
The
Alibaba
Australia
YouTube
Video
Channel
is
a
growing
member
showcase
of
success
stories
and
tes4monials.
To
get
a
taste
of
the
sort
of
member
stories
you
could
also
be
a
part
of,
check
out
THIS
VIDEO.
Par4cipa4ng
allows
for
expanding
your
market
reach
and
to
tell
the
world
about
your
products
and
services.
Alibaba
Blog:
The
Alibaba
AU
Blog
provides
4ps
for
the
online
trading
beginner,
se>ng
up
a
successful
online
business,
advice
in
finding
the
right
products
from
the
right
suppliers
for
your
business
and
informa4on
on
how
best
to
op4mise
your
product
line
and
process.
Access
the
latest
trends
and
products
in
Australia’s
online
trading
industry
by
subscribing
to
the
blog.
Join
Together
For
Greater
Success
Alibaba
is
firmly
dedicated
to
rapid
growth
within
the
Australian
market
and,
more
importantly,
our
partnerships
with
Australian
members.
Like
any
strong
and
long-­‐term
business
rela4onship,
your
success
is
our
success.
Please
do
check
through
each
of
the
Alibaba
Social
Channels
we
have
put
together
and
join
those
that
align
to
your
business
and
personal
objec4ves.
Can
We
Spread
Your
Word
Too?
If
you
have
a
successful
sourcing
/
business
story
to
tell,
we
would
love
to
hear
from
you
via
our
Social
Media
Channels.
We
like
to
promote
success
stories
via
Tes4monials,
Press
Releases
and
in
general,
our
Social
Media
Channels
–
please
do
let
us
know
your
story.
©
Alibaba.com
Hong
Kong
Limited
–
Moving
Goods:
How
to
get
your
products
from
A
to
B
4