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“Dear Mr Angela”
    Engaging with international students at
           the University of Bristol

Angela Joyce – International Librarian – June 2012
A short story…
• 1980: A young
  languages student
  called Angela Joyce
  is in Perpignan,
  France for her year
  abroad……a few
  months later she will
  move on to Vienna,
  Austria.
Fast forward to 2012
….Angela Joyce is now working at Bristol
 University, as International Librarian. She still
 remembers her year abroad and what it was
 like…
Facts about University of Bristol

• Russell Group University
• C4,000 international students from 120 countries
• 21% of our students are international
• Top incoming: China, Hong Kong, Malaysia,
  France, India, USA, Greece, Germany
• International Librarian post created Sep 2011
Aim of the job
• “To plan, develop, deliver, and monitor Library services
  and collections that meet the changing needs of
  international students, and to contribute generally to the
  provision of subject-based Library services in line with
  Library, departmental, faculty and University strategies,
  and to represent the Library in the University”.

• (From job description)
The challenges
• Reaching students
• Working with SLs
  effectively
• Using technology
  better
• Too much information
  for students
• (Many things apply to
  home students too!)
What does job involve?
                        Giving 1:1
  Developing            training to
 international           students              Liaising across the
   collection                                       University



                       Aim: to support
                        Aim: to support              Training staff –
                       our international
                        our international             international
Promoting the              students
                            students                   awareness
 10 Libraries

                             Supporting pre-           Looking at
        Feeding back           sessional              best practice
         to subject             students             outside Bristol
          librarians
International collection
Outreach

• Library leaflets
• 1:1 help
• Attend International
  Office events
• Xmas & Easter events
• Facebook
• Blackboard
• Library Web page
Dear Mr Angela: Engaging with International Students at the University of Bristol
Dear Mr Angela: Engaging with International Students at the University of Bristol
Small group support works
well




  Foundation English students – economics project
Online tutorials are popular –
produced with Camtasia
http://www.bristol.ac.uk/studentskills/content/ilitskills/tutorials/
Dear Mr Angela: Engaging with International Students at the University of Bristol
Typical IL class – eg.Econs,
    Finance & Management
•   Mixed nationalities
•   Small or large groups
•   I use lots of visuals and handouts
•   Aim for clear English
•   Get students to participate – use PCs if possible
•   Ask them about their country/libraries
•   Chance to ask questions at end, in class or 1:1
Staff training
To build international   Watching UKCISA DVD –
awareness                students talk about alcohol
• Practical sessions     in the UK
• Academic theory, eg.
  Hofstede
• Sharing references
  (EndNoteWeb)
• Discussions
• International food!



                         DVD image shown with thanks to UKCISA
Hofstede’s 4 dimensions
• Power distance
• Individualism v collectivism
• Masculinity v femininity
• Uncertainty avoidance
  Hofstede has researched how people’s
  workplace values are influenced by
  national cultures.
(Hofstede, 2005)
Around the University
• I work with the International Office,
  Students Union, Careers, student
  counsellors, some lecturers, Erasmus
  reps – with anyone who is interested in the
  welfare of international students.
International week…Munich 2011…
Erasmus funded
The future…
• Internationalisation group at Bristol – look
  at curriculum
• Spread the Library word
• Use more online methods eg. HK students
• Develop pre-sessional work
• Get some feedback from students
• Keep learning Mandarin!
• Contact with other international librarians
Final comment
From our Pro Vice-Chanchellor, Nick
  Lieven:

“Treat students as I would wish to be treated
                   myself”.
Talking point….
• How do you support international
  students? - Teaching/collections/social
  media

• Should we be inclusive or treat
  international students as special group?
References
•   BARTY, A., LAGO, C. & UK COUNCIL FOR INTERNATIONAL STUDENT AFFAIRS.
    2008. Bridging our worlds : a DVD for training staff working with international students
    : trainers' manual, London, UK Council for International Student Affairs.
•   DOLAN, M & MACIAS, R, 2009. Motivating international students. Available from
    http://www.economicsnetwork.ac.uk/handbook/international
•   HOFSTEDE, G. H. & HOFSTEDE, G. J. 2005. Cultures and organizations : software
    of the mind, New York, McGraw-Hill.
•   JONES, E. 2010. Internationalisation and the student voice : higher education
    perspectives, New York ; London, Routledge.
•   Prepare for success. Available from http://www.prepareforsuccess.org.uk/ 2012,
    University of Southampton
Thank you!
           Angela Joyce
      International Librarian
    angela.joyce@bristol.ac.uk

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Dear Mr Angela: Engaging with International Students at the University of Bristol

  • 1. “Dear Mr Angela” Engaging with international students at the University of Bristol Angela Joyce – International Librarian – June 2012
  • 2. A short story… • 1980: A young languages student called Angela Joyce is in Perpignan, France for her year abroad……a few months later she will move on to Vienna, Austria.
  • 3. Fast forward to 2012 ….Angela Joyce is now working at Bristol University, as International Librarian. She still remembers her year abroad and what it was like…
  • 4. Facts about University of Bristol • Russell Group University • C4,000 international students from 120 countries • 21% of our students are international • Top incoming: China, Hong Kong, Malaysia, France, India, USA, Greece, Germany • International Librarian post created Sep 2011
  • 5. Aim of the job • “To plan, develop, deliver, and monitor Library services and collections that meet the changing needs of international students, and to contribute generally to the provision of subject-based Library services in line with Library, departmental, faculty and University strategies, and to represent the Library in the University”. • (From job description)
  • 6. The challenges • Reaching students • Working with SLs effectively • Using technology better • Too much information for students • (Many things apply to home students too!)
  • 7. What does job involve? Giving 1:1 Developing training to international students Liaising across the collection University Aim: to support Aim: to support Training staff – our international our international international Promoting the students students awareness 10 Libraries Supporting pre- Looking at Feeding back sessional best practice to subject students outside Bristol librarians
  • 9. Outreach • Library leaflets • 1:1 help • Attend International Office events • Xmas & Easter events • Facebook • Blackboard • Library Web page
  • 12. Small group support works well Foundation English students – economics project
  • 13. Online tutorials are popular – produced with Camtasia http://www.bristol.ac.uk/studentskills/content/ilitskills/tutorials/
  • 15. Typical IL class – eg.Econs, Finance & Management • Mixed nationalities • Small or large groups • I use lots of visuals and handouts • Aim for clear English • Get students to participate – use PCs if possible • Ask them about their country/libraries • Chance to ask questions at end, in class or 1:1
  • 16. Staff training To build international Watching UKCISA DVD – awareness students talk about alcohol • Practical sessions in the UK • Academic theory, eg. Hofstede • Sharing references (EndNoteWeb) • Discussions • International food! DVD image shown with thanks to UKCISA
  • 17. Hofstede’s 4 dimensions • Power distance • Individualism v collectivism • Masculinity v femininity • Uncertainty avoidance Hofstede has researched how people’s workplace values are influenced by national cultures. (Hofstede, 2005)
  • 18. Around the University • I work with the International Office, Students Union, Careers, student counsellors, some lecturers, Erasmus reps – with anyone who is interested in the welfare of international students.
  • 20. The future… • Internationalisation group at Bristol – look at curriculum • Spread the Library word • Use more online methods eg. HK students • Develop pre-sessional work • Get some feedback from students • Keep learning Mandarin! • Contact with other international librarians
  • 21. Final comment From our Pro Vice-Chanchellor, Nick Lieven: “Treat students as I would wish to be treated myself”.
  • 22. Talking point…. • How do you support international students? - Teaching/collections/social media • Should we be inclusive or treat international students as special group?
  • 23. References • BARTY, A., LAGO, C. & UK COUNCIL FOR INTERNATIONAL STUDENT AFFAIRS. 2008. Bridging our worlds : a DVD for training staff working with international students : trainers' manual, London, UK Council for International Student Affairs. • DOLAN, M & MACIAS, R, 2009. Motivating international students. Available from http://www.economicsnetwork.ac.uk/handbook/international • HOFSTEDE, G. H. & HOFSTEDE, G. J. 2005. Cultures and organizations : software of the mind, New York, McGraw-Hill. • JONES, E. 2010. Internationalisation and the student voice : higher education perspectives, New York ; London, Routledge. • Prepare for success. Available from http://www.prepareforsuccess.org.uk/ 2012, University of Southampton
  • 24. Thank you! Angela Joyce International Librarian angela.joyce@bristol.ac.uk