The Role of Emirates Identity Authority in Supporting the Development of Public Sector

The Role of Emirates Identity Authority
in Supporting the Development of Public Sector
Bi-Annual IMAGE Users Group Forum
15 – 18 April 2013 | Paris, France
Partners in Building the Security and Economy of the Emirates
Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae
Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2012 Emirates Identity Authority. All rights reserved

Agenda

• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives

Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


Agenda

Emirates Identity Authority
• Strategic Initiatives



About Emirates Identity Authority
Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.

The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).



Setting Directions ?


Key Strategic
Components



Emirates ID Strategic Plan 2010-2013



Emirates ID Strategic Plan 2010-2013

Population Infrastructure Developing Organisational
Enrolment Development Applications Systems



Business Operating Model …

Current Focus Long Term Focused



Agenda

• Strategic Initiatives - 1



Re-engineering Enrolment Process



after Enrolment BPR



Time and Cost Savings from
Enrolment Business Process Re-Engineering

$8 Saving in each
enrolment
Saving in each
minutes enrolment 25
Old Enrolment Process New Process

savings in the first 3 years

$100 million 5 million hours


More than [53]
Registration Centers
across the country



Registration Centres Layout Change

Alignment with highest Customer Service Standards

Increase in registration lines from 94 to 431

Motivated Staff

Coffee Shops

Self Service Enquiry Systems

Service Kiosk Machines

Wi-Fi Service

Play Areas for Children

We seek to draw the smile on our customers faces

We target to reach a 7-Star service !

Agenda




Data Mapping Service



‫بطاقة اهلوية‬



8th Generation of Smart Card – 144 KB combi



Mandated as a Primary Identification document
to access or benefit from government services Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


UAE Electronic Passport Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


Integration with Law Enforcement –AFIS Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


eGate at Airports Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


Federal National Council Elections - eVoting Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


Agenda




Strategic Initiatives

• Integration Platform
• Online Validation Gateway




Government Collaboration and
Integration Platform
Keeping Population Register up to date
Support Decision Making



Integration Platform Architecture




• Integration Platform
• Online Validation Gateway




ID Card: Not just another plastic card !



UAE eTrust Centre: Validation Services



Validation Gateway General Architecture



Abu Dhabi e-Government Portal [www.abudhabi.ae]



Dimensions of eBusiness Performance



Digital Economy: Critical Considerations



SDK – Tool Kit



SDK – Tool Kit

Dubai Courts: the use of card readers
shortened data entry process from
10 minutes to 5 seconds. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


1 million card readers distribution| Paris,public sector
Bi-Annual IMAGE Users Group Forum in France 15-18 April 2013


SDK – Tool Kit

Study1:
Readers will yearly save 2 million working days
Study 2:
PKI authentication yearly savings $1 trillion Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013


New Strategy 2014-2016



Elements of New Strategy
• Focus on data accuracy in the population register
• Support government decision-makers by providing accurate and intelligent information about
demographic population
• Focus on EIDA being the primary enabler for integrated and interrelated client-centered
government services in the UAE
• Work on making the ID card the most important and valuable card to individual customers,
government institutions and the private sector
• Seek sustainability at the environmental & society level
• Development and innovation: Emirates ID seeks to create a work environment based on
"creativity" and so will focus on building a complete framework for creativity in the next phase to
study the ideas, embrace and then launch them
• Organizational excellence in all systems and areas of Emirates ID
• Contribute towards raising the UAE’s global standing (global competitiveness)
• Seek continuous improvement in services for all customers (internal and external) and increase
the effectiveness and efficiency based on results
• Achieve the highest satisfaction results in the delivery of services


Organizational values
remained principally the same with the addition of ‘Integrity’ and
‘Entrepreneurship’

1 2 3 4 5 6
Customer Teamwork Trust Integrity & Entrepreneur- Commitment
orientation Ownership ship & to quality
Innovation
Ensuring Embedding the Adopting an Always being Developing our Taking on the
customer spirit of organizational honest, moral capacity for utmost
satisfaction, teamwork culture and taking full proactively commitment
guaranteeing through centering on responsibility providing and when it comes
transparency, knowledge providing a for our work. developing to delivering
gaining transfer in order supportive We will honor innovative / quality services
customer trust to achieve our working our diverse to our
and valuing ultimate environment commitments solutions customers
their feedback objectives and based on and assume the towards
to continually goals mutual trust consequences achieving
improve our of our actions excellence
services



Objective 1
Ensure the highest level of personal data quality
and privacy in the management of the identity
lifecycle.

• Enrolment Business Process Optimization &
Improvement.
• Enhance Personal Life Events Update Management in
Population Register.
• Migration to Next Generation Technology for
Population Register, Identity management system, and
data protection.


Objective 2
Enhance Emirates ID’s role as the
primary identity authenticator in the UAE

• Regulatory Framework development and implementation for
National Identity Management and Digital Signatures
(Emirates ID digital Trust Centre)
• Develop and implement Business Continuity Plan
• Enhancement in infrastructure and multi-factor
authentication using National ID



Objective 3
Enable government decision making through
the provision of innovative services
linked to population demographics
• Develop and roll out Data Management and Population
Demographics Strategy
• Develop and implement framework to support decision
making and strategic planning (provision of intelligent data)



Objective 4
Enhance Emirates ID’s brand and customer
understanding through communicating with
the public and leveraging strategic
partnerships.
• Develop and implement a 2-way marketing &
communications strategy to educate public about ID-
enabled services and enhance our brand.
• Enhance relationships with key stakeholders.
• Emirates ID external services delivery enhancement.


Objective 5
Efficiency, Effectiveness & Efficacy
• Back-end process to achieve the highest levels of performance,
quality, efficiency and transparency in accordance with the standards
of excellence and organizational learning
• Design and implement strategy for Human Capital development
• Enhance & implement Corporate Social Responsibility
• Develop & implement Green Environment Agenda
• Establishment of a Center of Excellence for education and
propagation of concepts related to National Identity Management
• Institute cost budgets and revenue mandates to ensure financial
sustainability (self sufficiency)


More Information:
www.emiratesid.gov.ae

.. download our recent publications
http://www.emiratesid.gov.ae/en/media-center/publications.aspx



Thank You

Dr. Ail M. Al-Khouri
Director General
Emirates Identity Authority
United Arab Emirates
ali.alkhouri@emiratesid.ae
www.emiratesid.ae

The Role of Emirates Identity Authority in Supporting the Development of Public Sector

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