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Simmons College
    Technology
Help Desk Orientation
     January 19, 2009
Simmons College
    Technology
Help Desk Orientation
     January 19, 2009
Agenda:
Agenda:
   9:00 - 9:45    ➫   2 Truths & 1 Lie
   9:45 - 10:30   ➫   We are...
 10:30 - 10:45    ➫   15 min Break
 10:45 - 11:00    ➫   Confidentiality and Adm. Rights
 11:00 - 12:00    ➫   Policy & Process
 12:00 -12:45     ➫   LUNCH
  12:45 - 1:15    ➫   Team Building with Hulahoops
  1:15 - 2:15     ➫   Communication
  2:15 - 3:15     ➫   Track-IT! & Scheduling
  3:15 - 4:15     ➫   Technical Troubleshooting
  4:15 - 5:00     ➫   Wrap-It-Up
Orientation.Key
2 Truths & 1 Lie

1. Each person think about 2 things unique about
   yourself would like to share with the group.
2. Now come up with a lie about yourself, that you
   can share with the group.


One by one we will go around the room and say the
three things we each have come up with. After the
first person says their truths and lie we all will guess
which is the lie. The first person to guess correctly
is the next person to say their truths and lie.
Orientation.Key
And
 Red Head
   Knowledgeable

  Skinny
 Native
American
                    Adults
                Asian
                     Under the Hill


         Professionals
                                   Female Helpful
                             Born Abroad Green
            Human Students Connected to
                                Simmons
                                         Caucasian



      here is
                 Red   Brunette Straight Tall
                         Fair Skinned From Down

       We are...
 Hispanic
  Blue                                   Under
            Middle-   Purple Blond             Gay
 African
            Eastern               Over the Hill


      our tree
American               Funny Imperfect Diverse
      Creative Co-Ops Dark Skinned
                                    Understanding
 Male             Heavy
     USA Born             Teenagers
Pink              Other         Similar Short
Web Design
                                                    Academic Technology
                                                  1.General Access Computing and Labs
                                                    User Services Administrator Responsibilities
                                                       Help Desk and promote a strategy which involves in-depthuse
                                                        – Instructional design consultation, for Simmons' effective
                                                           Establish
                                                       a. RIAA violations
                                                      User Servicesfor andinventory identify learning Simmons,
                                                      – AssistsWeb inonline communication with Simmons-owned
                                                           Hardware/software Nutshell Serviceswithin problems that to
                                                                            a
                                                       b. Routes staff, faculty,SOM student technology goals, to develop
                                                           of the Library and Online
                                                           partnerships with faculty Lab patrons
French, Mircea
 Baciu, Kevin
 Botsford, Frances
 Bedminster, Bernadette                                                          and to
                                                      – hardware and software provided in those general access
                                                       Infrastructure
 Fishman, Benjamin                                        the peopleSimmons and prospects, and between Simmons for
                                                           Admin rights innovative or
                                                           between who
                                                           engaging and all the assignments, to gather feedback
                                                      -c.Supports almostSystems respond to those problems. We
 

 Instructional Technologist for Blended Learning
 
   Unix Systems Administrator
       Senior Web Designer
       Administrative Assistant I                       Administrativecan solvesoftware/hardware that the
                                                          spaces, including loaning laptops and headphones.
                                                       Mediapurpose of always,touches, including to make other
      Technical Administrative Assistant II                and Services
                                                       d.Simmonsworld. learningsend community requests to
                                                           the the community improvement, and desktop/
                                                          usually, but notagreements
                                                           Confidentiality
Gargano,Queen
 Brown, Jacob
           Joseph
 Correia, Michael
 Geluk, Systems Administrator
 
  Unix                                            – mobile-based andTechnologyof technology. of the Simmons
                                                    e. Technology staff, including Help maintenance
                                                        Administration, monitoring, and Desk staff.
                                                         appropriate educational use
                                                        Website updates for AV infrastructure.  
 
 Technical Administrative Assistant II
        Web Designer/Content Mangement
       Senior Administrative Systems Analyst
 
Flynn, Brian
Graffam, Mary                                     2. –Explains,thisInfrastructure,Simmonsand to theof and others
                                                   –– Helps facultysupportof the including community intuitive site
                                                        Technology strategysoftware they the campus network,
                                                         Application get the
                                                   - Operations Managerthroughor refers their students need
                                                         Realize educates, Responsibilities
                                                       Supports members solves, the application correct
   Kuhns, Bella Manager r
        Systems Adminstrato
  
     Network Systems
 Mazzola,&Chad
    Training Administrative Systems Analyst
       Senior Development Manager
     Conway, Amy Ryan
     Gardner-Cook,                                     using audio/visual equipmentCenter and questionsrooms,
                                                        telephone system, and Data in management system)
                                                         Support for eLearning general by servers.
                                                     – So technology and A/V purchasing access,the technology
                                                       installedtechnical issues faced issues and lab computers
                                                       All that on classroom, (learning classrooms, study posed
                                                    a.source, faculty,usable interface design, compelling graphic
                                                         organization,
  Ito,Senior WebRobert Gail
     Bourque,
         ShinoSupport Specialist                   – (i.e. Library Infostaff and students Lab, res campus labs, and 5
                                                                                             have
Matthews-DeNatale,
 

Morgunov, Nikolay Designer
     
 Senior Web Support Specialist Specialist
           User Computer Support                         Datadistance codes
                                                         Long               Commons, SOMand 7 days a week, up
                                                    b.by the entire Simmons computer-based) they technologies.
                                                     – (typically and appropriatecommunity,and support interfaces,
                                                       and event spaces, for academicWeb/interactive need on- to
                                                         design,                    use of
                                                                 integration services—maintain non-academic
     
    Media Developer
           Senior
    Associate Allison Academic Technology
                Director,
       SeniorGeovanyMedia Services
                                                      Gen. Acc.desktop/mobile sources of Online Services
                                                        Technical Labs for phone
                                                    – 15.5 hours/day.external issues when Manager of
                                                       Technology labs). and development
                                                       purposes. supportSimmons-owned Desk student technology
     Kukla,Administrative
     Dunbar, Thomas Systems Analyst
  Lopez,
     Campbell, Matthew                               –&Support to/from
                                                         imports for find
                                                    c. campus,contact                  Help technology in good
                                                        Point of andfaculty technology fluency and
McCormick,Support Specialist, Events
   Thompson,John
     
    Media Richard Specialist
           Application Support Specialist                  Computing isportal, file andour work through site analytics,
                                                  Telecommunications the Help Deskof printLees professional
                                                        including email, on vacation. Susan services, authentication,
                                                     – working order:effectiveness ofmaintains, updates,
                                                         Measure this
  
 
 Network Administrator
           Computer SupportKaren Chase
    Senior Instructional Designer
     Weiman, Lesley Janice                               fluency– the all users, to
                                                   - Advocates fortakes the form make technology as easy to
                                                            Cyndi Rubino                   faculty
  Marratzu, RiccardoAdministrator
       Senior SQL Database
     Ith, Samath
     Canero-Conklin,                                    and enterpriseuser testing. general access spacesour work
                                                                           backups.theContinuously infrastructure, labs.
                                                    –– troubleshoots, the users of audio/visual improve and training
                                                       Maintains and supports
                                                         surveys, management
                                                    d. Advocatesand and otherwise supports Simmons-owned
                                                         Credit card for faculty
Mirque, Andrew Support Technician
  
 
 Systems AdministratorSupport Specialist
     
     Sr Application
          Media Senior
           Senior Computer Support Specialist         use and trouble-free consultation, faculty grants, and
                                                         Reporting
                                                         development,             as possible: timing of roll-outs,
    Learning Technology Administrator               e. computers, printers,ever-changingprinter, computer, and a/v
                                                         Phone cards to an and peripherals, and investigates
                                                         and respond
                                                         on of use of new tools, testingmedium. updates/new
                                                       For example: ensuringnew spacesapplications technology, so
                                                       including planning for pro-active with built-in for faculty, staff
 Ramey, James
    Le, Vu Allison
    Catlin,                                           easeSimmons-supported software services, hardware, and
                                                    – technologies new to Simmons. the a/v ensure
                                                                                        new to functionality that
Previte, AngeliqueTechnician                        f. Payroll questions integrationhave
                                                       equipment checks are will of recommending additional or new
                                                        Evaluation and
                                                       that Simmons spaces done;when needed to Technology
                                                         and students.
 
 
 Manager of Support
         Media Telecommunications
         Senior Computer Support Specialist           products for use and implementing new technologies.
                                                         Supply work, by the college.
                                                     – softwareinterfaces and data
   Production Assistant
    Mullarkey, James                                g. technologiesat a cost thatproperties socan bear. communicate
                                                        Cell phoneSimmons' web the College that they
                                                       users           reimbursements
                                                     –Servesneed, and documentation; and coordinating with the
                                                         Maintain Technology’s ambassador to the community.
    Gilmore, Aran
Santiago, Elizabeth                                               as
    
    Media Support Specialist Specialist
         Senior Computer Support                  3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc.
                                                       Campus Card being timely and accurate. Where possible,
                                                         effectively by office, the
   Sr. Instructional Designer                      –– Educates, deep technical support and assistance hardware
                                                         Production services – video, audio, web and management
                                                                                            and account print for courses
                                                        Providing advises, audio/visual to appropriate content owners
                                                         User support and helps troubleshoot, and fixes for staff,
                                                    – Taxi vouchers for Datatel/AARCequipment to faculty, issues
    Perkinson, David
    Jaquith, Martin                                      distribute ownership of content
                                                       Loans laptops
                                                    a. and software issues for or makes Simmons-owned and
                                                   Director also: facilitates people withmost technology-
Traynor, Jamie Support Specialist                        and research
    
    Senior Media
         Computer Support Specialist
   Production Specialist                           – personally-ownedother Technology units, purchases and all
                                                        un-resolvable by of technology. existing including Technology
                                                         through the use
                                                   relatedstudents. andtechnology software and new
                                                       and educate
                                                    b. Helpsvolume users and market
                                                         General questions site license                        Academic
    Straw, Autumn
    Russell, Aaron                                      Access to theAdministrative Systems, and Help Desk.
                                                        Technology, receiving room, clinic room,
Wright, Sean
    
    Senior Media Support Specialist
         Computer Support Specialist
                                                   desktop/mobile computing purchases and meeting as
                                                    c. services or products through fun campaigns, such room (L330)
                                                     – Investigation and assessment oftrends and the College, (ie;
                                                                                             emerging technologies and
                                                                                                   for
   Instructional Technologist
    Therrien, Joseph                               makes as campus experts on . . . Oh My!," andtechnologies;2.0
                                                     – "Leopard, Vista, and Office Web
                                                         Act discounted pricing available to the community.
                                                                                                         Technology
                                                         wikis,blogs, podcasting, digital storytelling, clickers, web to
    
    Assistant Media Technician                    Tricks and for users in the creation of web interfaces; strive
                                                         advocate Treats.
                                                         multimedia) to provide faculty and staff within Simmons'
                                                         deliver improved usability and accessibility
                                                         recommendations and guidance in curricular integration.
Web Design
                                                        Academic Technology
                                                      1.General Access Computing and Labs
                                                        User Services Administrator Responsibilities
                                                       Technology consultation, which involveseffective use
                                                       Help Desk and promote a strategy for Simmons' in-depth
                                                        – Instructional design
                                                          Establish
                                                       a. RIAA violations
                                                  Office User Servicesfor andinventory identify learning Simmons,
                                                        – AssistsWeb inonline communication within goals, to develop
                                                            Hardware/software Nutshell Services
                                                                             a
                                                        of the the Vice President of Lab patrons with Simmons-owned
                                                         b. Routes staff, faculty,SOM student technology problems that to
                                                             of Sr. Library and Online
                                                             partnerships with faculty to
French, Mircea
 Baciu, Kevin
 Botsford, Frances
 Bedminster, Bernadette                                 – hardware and software
                                                         Infrastructure            and
                                                     Finance & Administration andprovided in those general Simmons for
 Fishman, Benjamin                                                                    prospects, and to gather access
                                                        -c. Admin rights innovative assignments, between feedback
                                                             between and
                                                             engagingSimmons
 

 Instructional Technologist for Blended Learning
 
   Unix Systems Administrator
       Senior Web Designer
       Administrative Assistant I                        Administrativecan solvesoftware/hardwareproblems. We
                                                          Supports almostSystems respond to those that the
                                                           the people who all the laptops and headphones.
                                                           spaces, including loaning or
                                                        Mediapurpose of always,touches, including to make other
      Technical Administrative Assistant II                 and Services
                                                        d.Simmonsworld. learningsend community requests to
                                                            the the community improvement, and desktop/
                                                           usually, but notagreements
                                                            Confidentiality
Gargano,Queen
 Brown, Jacob
           Joseph
 Correia, Michael
 Geluk, Systems Administrator
 
  Unix                                                – mobile-based andTechnologyof technology. of the Simmons
                                                        e. Technology staff, including Help maintenance
                                                            Administration, monitoring, and Desk staff.
                                                             appropriate educational use
                                                            Website updates for AV infrastructure.  
                                                                                 Operations
 
 Technical Administrative Assistant II
        Web Designer/Content Mangement
       Senior Administrative Systems Analyst
 
Flynn, Brian
                                                         – Helps facultysupportof through the applicationstudents need
                                                            Technology Manager the Simmonsand their of and others
                                                             Application Infrastructure, including community intuitive site
                                                                                                     the campus network,
                                                      2. –Explains,this strategysolves, or refers to the correct
Graffam, Mary
   Kuhns, Bella Manager r
        Systems Adminstrato                            - Operations get the software they
                                                             Realize educates, Responsibilities
                                                       – Supports members
                                                                                   Manager
  
     Network Systems
 Mazzola,&Chad
    Training Administrative Systems Analyst
       Senior Development Manager
                                                            telephone system, equipmentCenter servers.lab computers
                                                                                  and Data in management
                                                           installedtechnicalA/V interface design, compelling graphic
                                                           All that for eLearning general have the
                                                                        on classroom, (learningaccess, and system)
                                                             organization, andPatricia Santoroclassrooms, study rooms,
                                                                              usable purchasing issues questions posed
                                                           using audio/visual issues faced by and technology
     Conway, Amy Ryan
     Gardner-Cook,
  Ito,Senior WebRobert Gail
     Bourque,
         ShinoSupport Specialist                       ––source, faculty, staff and students Lab, res campus labs, and 5
                                                             Support
                                                        a. So technology
Matthews-DeNatale,                                         (i.e. Library Info Commons, SOMand 7 days a week,
                                                         – (typically and appropriatecommunity,and support interfaces,
                                                           and distance codes for academicWeb/interactive technologies.
                                                             LongAcc.desktop/mobile use of
                                                             design, spaces,
                                                        b.by the integration services—maintain non-academic on- to
 

Morgunov, Nikolay
     
               Designer
     
 Senior Web Support Specialist Specialist
           User Computer Support
          Media Developer
           Senior
    Associate Allison Academic Technology
                Director,                                 Gen.event Labs external computer-based) they need up
                                                             Data entire Simmons
                                                        – 15.5 hours/day. and development of Onlineof
       SeniorGeovanyMedia Services
     Kukla,Administrative
     Dunbar, Thomas Systems Analyst
  Lopez,
     Campbell, Matthew                                  c. campus,contact for phone issues when Manager Services
                                                           Technology labs).
                                                           purposes. support technology fluency and
                                                            Technical
                                                         –&Support to/from Simmons-owned Desk student technology
                                                             imports for find
                                                            Point of andfaculty             Help
                                                                                         sources technology in good
McCormick,Support Specialist, Events
   Thompson,John
     
    Media Richard Specialist
           Application Support Specialist                      Computing isportal, file andour work through site analytics,
                                                      Telecommunications the Help Deskof printLees professional
                                                            including email, on vacation. Susan services, authentication,
                                                         – working order:effectiveness ofmaintains, updates,
                                                             Measure this
  
 
 Network Administrator
           Computer SupportKaren Chase
    Senior Instructional Designer
     Weiman, Lesley Janice                                   fluency– the all users, to
                                                       - Advocates fortakes the form make technology as easy to
                                                                Cyndi Rubino                   faculty
  Marratzu, RiccardoAdministrator
       Senior SQL Database
     Ith, Samath
     Canero-Conklin,                                        and enterpriseuser testing. general access spacesour work
                                                                               backups.theContinuously infrastructure, labs.
                                                        –– troubleshoots, the users of audio/visual improve and training
                                                           Maintains and supports
                                                             surveys, management
                                                        d. Advocatesand and otherwise supports Simmons-owned
                                                             Credit card for faculty
Mirque, Andrew Support Technician
  
 
 Systems AdministratorSupport Specialist
     
     Sr Application
          Media Senior                                    use and trouble-free consultation, faculty grants, and
                                                             Reporting
                                                             development,             as possible: timing of roll-outs,
    Academic Computer Support Specialist
           Senior
                                Admin.
    Learning Technology Administrator                   e. computers, printers,ever-changingprinter, computer, and a/v
                                                          Infrastructure new tools, testingmedium. updates/new
                                                             Phone cards to an and peripherals, and investigates
                                                             and respond
                                                           For example: ensuringnew spacesapplications technology, so
                                                           including planning for pro-active with built-in for faculty, staff
                                                             on Simmons-supported software to
 Ramey, James
    Le, Vu Allison
    Catlin,
Previte, AngeliqueTechnician                            – ease Simmons spaces will have the a/v ensure Userthat new
                                                                  of use of            Web Design functionality Services
                                                        f. technologies new are done;when services, hardware, and
                                                           Payroll questions integration of recommending additional or
                                                           equipment and and implementing new technologies.
                                                            Evaluation checksto Simmons.
                                                             and Services and data new needed to Technology
                                                           that students.
 TechnologyComputer Support Specialist
 
 
 Manager of Support       Systems
         Media Telecommunications
         Senior                                        &Online interfaces the college.
                                                          products work,
                                                         – software for use by Shaun Gummere
                                                             Supply
   Production Assistant
    Mullarkey, JamesElena Lander
 Dr. Braddlee Aran                                      g. technologiesat a cost thatproperties socan bear. Kim Brookes
                                                            Cell phoneSimmons' web the College that they communicate
                                                             David as reimbursements
                                                         –Servesneed, and documentation; and coordinating with the
                                                           users Bruce
                                                             Maintain Technology’s ambassador to the community.
    Gilmore,
Santiago, Elizabeth
    
    Media Support Specialist Specialist
         Senior Computer Support                      3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc.
                                                           Campus Card being timely and accurate. Where possible,
                                                             effectively by office, the
   Sr. Instructional Designer                          –– Educates, deep technical support and assistance hardware
                                                             Production services – video, audio, web and management
                                                                                                 and account print for courses
                                                            Providing advises, audio/visual to appropriate content owners
                                                             User support and helps troubleshoot, and fixes for staff,
                                                        – Taxi vouchers for Datatel/AARCequipment to faculty, issues
    Perkinson, David
    Jaquith, Martin                                          distribute ownership of content
                                                           Loans laptops
                                                        a. and software issues for or makes Simmons-owned and
                                                       Director also: facilitates people withmost technology-
Traynor, Jamie Support Specialist                            and research
    
    Senior Media
         Computer Support Specialist
   Production Specialist                               – personally-ownedother Technology units, purchases and all
                                                            un-resolvable by of technology. existing including Technology
                                                             through the use
                                                       relatedstudents. andtechnology software and new
                                                           and educate
                                                        b. Helpsvolume users and market
                                                             General questions site license                        Academic
    Straw, Autumn
    Russell, Aaron                                          Access to theAdministrative Systems, and Help Desk.
                                                            Technology, receiving room, clinic room,
Wright, Sean
    
    Senior Media Support Specialist
         Computer Support Specialist
                                                       desktop/mobile computing purchases and meeting as
                                                        c. services or products through fun campaigns, such room (L330)
                                                         – Investigation and assessment oftrends and the College, (ie;
                                                                                                  emerging technologies and
                                                                                                        for
   Instructional Technologist
    Therrien, Joseph                                   makes as campus experts on . . . Oh My!," andtechnologies;2.0
                                                         – "Leopard, Vista, and Office Web
                                                             Act discounted pricing available to the community.
                                                                                                             Technology
                                                             wikis,blogs, podcasting, digital storytelling, clickers, web to
    
    Assistant Media Technician                        Tricks and for users in the creation of web interfaces; strive
                                                             advocate Treats.
                                                             multimedia) to provide faculty and staff within Simmons'
                                                             deliver improved usability and accessibility
                                                             recommendations and guidance in curricular integration.
Technology
Office of the Sr. Vice President of
   Finance & Administration

            Operations                              Web Design
                                                    Academic Technology
             Manager                              1.General Access Computing and Labs
                                                    User Services Administrator Responsibilities
          Patricia Santoro
                                                       Help Desk and promote a strategy which involves in-depthuse
                                                        – Instructional design consultation, for Simmons' effective
                                                           Establish
                                                       a. RIAA violations
                                                      User Servicesfor andinventory identify learning Simmons,
                                                      – AssistsWeb inonline communication with Simmons-owned
                                                           Hardware/software Nutshell Serviceswithin problems that to
                                                                            a
                                                       b. Routes staff, faculty,SOM student technology goals, to develop
                                                           of the Library and Online
                                                           partnerships with faculty Lab patrons
French, Mircea
 Baciu, Kevin
 Botsford, Frances
 Bedminster, Bernadette                                                          and to
                                                      – hardware and software provided in those general access
                                                       Infrastructure
 Fishman, Benjamin                                        the peopleSimmons and prospects, and between Simmons for
                                                           Admin rights innovative or
                                                           between who
                                                           engaging and all the assignments, to gather feedback
                                                      -c.Supports almostSystems respond to those problems. We
 

 Instructional Technologist for Blended Learning
 
   Unix Systems Administrator
       Senior Web Designer
       Administrative Assistant I                       Administrativecan solvesoftware/hardware that the
                                                          spaces, including loaning laptops and headphones.
                                                       Mediapurpose of always,touches, including to make other
      Technical Administrative Assistant II                and Services
                                                       d.Simmonsworld. learningsend community requests to
                                                           the the community improvement, and desktop/
                                                          usually, but notagreements
                                                           Confidentiality
Gargano,Queen
 Brown, Jacob
           Joseph
 Correia, Michael
 Geluk, Systems Administrator
 
  Unix                                            – mobile-based andTechnologyof technology. of the Simmons
                                                    e. Technology staff, including Help maintenance
                                                        Administration, monitoring, and Desk staff.
                                                         appropriate educational use
                                                        Website updates for AV infrastructure.  
 
 Technical Administrative Assistant II
        Web Designer/Content Mangement
       Senior Administrative Systems Analyst
 
Flynn, Brian
Graffam, Mary                                     2. –Explains,thisInfrastructure,Simmonsand to theof and others
                                                   –– Helps facultysupportof the including community intuitive site
                                                        Technology strategysoftware they the campus network,
                                                         Application get the
                                                   - Operations Managerthroughor refers their students need
                                                         Realize educates, Responsibilities
                                                       Supports members solves, the application correct
   Kuhns, Bella Manager r
        Systems Adminstrato
  
     Network Systems
 Mazzola,&Chad
    Training Administrative Systems Analyst
       Senior Development Manager
     Conway, Amy Ryan
     Gardner-Cook,                                     using audio/visual equipmentCenter and questionsrooms,
                                                        telephone system, and Data in management system)
                                                         Support for eLearning general by servers.
                                                     – So technology and A/V purchasing access,the technology
                                                       installedtechnical issues faced issues and lab computers
                                                       All that on classroom, (learning classrooms, study posed
                                                    a.source, faculty,usable interface design, compelling graphic
                                                         organization,
  Ito,Senior WebRobert Gail
     Bourque,
         ShinoSupport Specialist                   – (i.e. Library Infostaff and students Lab, res campus labs, and 5
                                                                                             have
Matthews-DeNatale,
 

Morgunov, Nikolay Designer
     
 Senior Web Support Specialist Specialist
           User Computer Support                         Datadistance codes
                                                         Long               Commons, SOMand 7 days a week, up
                                                    b.by the entire Simmons computer-based) they technologies.
                                                     – (typically and appropriatecommunity,and support interfaces,
                                                       and event spaces, for academicWeb/interactive need on- to
                                                         design,                    use of
                                                                 integration services—maintain non-academic
     
    Media Developer
           Senior
    Associate Allison Academic Technology
                Director,
       SeniorGeovanyMedia Services
                                                      Gen. Acc.desktop/mobile sources of Online Services
                                                        Technical Labs for phone
                                                    – 15.5 hours/day.external issues when Manager of
                                                       Technology labs). and development
                                                       purposes. supportSimmons-owned Desk student technology
     Kukla,Administrative
     Dunbar, Thomas Systems Analyst
  Lopez,
     Campbell, Matthew                               –&Support to/from
                                                         imports for find
                                                    c. campus,contact                  Help technology in good
                                                        Point of andfaculty technology fluency and
McCormick,Support Specialist, Events
   Thompson,John
     
    Media Richard Specialist
           Application Support Specialist                  Computing isportal, file andour work through site analytics,
                                                  Telecommunications the Help Deskof printLees professional
                                                        including email, on vacation. Susan services, authentication,
                                                     – working order:effectiveness ofmaintains, updates,
                                                         Measure this
  
 
 Network Administrator
           Computer SupportKaren Chase
    Senior Instructional Designer
     Weiman, Lesley Janice                               fluency– the all users, to
                                                   - Advocates fortakes the form make technology as easy to
                                                            Cyndi Rubino                   faculty
  Marratzu, RiccardoAdministrator
       Senior SQL Database
     Ith, Samath
     Canero-Conklin,                                    and enterpriseuser testing. general access spacesour work
                                                                           backups.theContinuously infrastructure, labs.
                                                    –– troubleshoots, the users of audio/visual improve and training
                                                       Maintains and supports
                                                         surveys, management
                                                    d. Advocatesand and otherwise supports Simmons-owned
                                                         Credit card for faculty
Mirque, Andrew Support Technician
  
 
 Systems AdministratorSupport Specialist
     
     Sr Application
          Media Senior                                use and trouble-free consultation, faculty grants, and
                                                         Reporting
                                                         development,             as possible: timing of roll-outs,
    Academic Computer Support Specialist
           Senior
                                Admin.
    Learning Technology Administrator               e. computers, printers,ever-changingprinter, computer, and a/v
                                                      Infrastructure new tools, testingmedium. updates/new
                                                         Phone cards to an and peripherals, and investigates
                                                         and respond
                                                       For example: ensuringnew spacesapplications technology, so
                                                       including planning for pro-active with built-in for faculty, staff
                                                         on Simmons-supported software to
 Ramey, James
    Le, Vu Allison
    Catlin,
Previte, AngeliqueTechnician                        – ease Simmons spaces will have the a/v ensure Userthat new
                                                              of use of            Web Design functionality Services
                                                    f. technologies new are done;when services, hardware, and
                                                       Payroll questions integration of recommending additional or
                                                       equipment and and implementing new technologies.
                                                        Evaluation checksto Simmons.
                                                         and Services and data new needed to Technology
                                                       that students.
 TechnologyComputer Support Specialist
 
 
 Manager of Support       Systems
         Media Telecommunications
         Senior                                    &Online interfaces the college.
                                                      products work,
                                                     – software for use by Shaun Gummere
                                                         Supply
   Production Assistant
    Mullarkey, JamesElena Lander
 Dr. Braddlee Aran                                  g. technologiesat a cost thatproperties socan bear. Kim Brookes
                                                        Cell phoneSimmons' web the College that they communicate
                                                         David as reimbursements
                                                     –Servesneed, and documentation; and coordinating with the
                                                       users Bruce
                                                         Maintain Technology’s ambassador to the community.
    Gilmore,
Santiago, Elizabeth
    
    Media Support Specialist Specialist
         Senior Computer Support                  3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc.
                                                       Campus Card being timely and accurate. Where possible,
                                                         effectively by office, the
   Sr. Instructional Designer                      –– Educates, deep technical support and assistance hardware
                                                         Production services – video, audio, web and management
                                                                                            and account print for courses
                                                        Providing advises, audio/visual to appropriate content owners
                                                         User support and helps troubleshoot, and fixes for staff,
                                                    – Taxi vouchers for Datatel/AARCequipment to faculty, issues
    Perkinson, David
    Jaquith, Martin                                      distribute ownership of content
                                                       Loans laptops
                                                    a. and software issues for or makes Simmons-owned and
                                                   Director also: facilitates people withmost technology-
Traynor, Jamie Support Specialist                        and research
    
    Senior Media
         Computer Support Specialist
   Production Specialist                           – personally-ownedother Technology units, purchases and all
                                                        un-resolvable by of technology. existing including Technology
                                                         through the use
                                                   relatedstudents. andtechnology software and new
                                                       and educate
                                                    b. Helpsvolume users and market
                                                         General questions site license                        Academic
    Straw, Autumn
    Russell, Aaron                                      Access to theAdministrative Systems, and Help Desk.
                                                        Technology, receiving room, clinic room,
Wright, Sean
    
    Senior Media Support Specialist
         Computer Support Specialist
                                                   desktop/mobile computing purchases and meeting as
                                                    c. services or products through fun campaigns, such room (L330)
                                                     – Investigation and assessment oftrends and the College, (ie;
                                                                                             emerging technologies and
                                                                                                   for
   Instructional Technologist
    Therrien, Joseph                               makes as campus experts on . . . Oh My!," andtechnologies;2.0
                                                     – "Leopard, Vista, and Office Web
                                                         Act discounted pricing available to the community.
                                                                                                         Technology
                                                         wikis,blogs, podcasting, digital storytelling, clickers, web to
    
    Assistant Media Technician                    Tricks and for users in the creation of web interfaces; strive
                                                         advocate Treats.
                                                         multimedia) to provide faculty and staff within Simmons'
                                                         deliver improved usability and accessibility
                                                         recommendations and guidance in curricular integration.
Web Design
                                                        Academic Technology
                                                      1.General Access Computing and Labs
                                                        User Services Administrator Responsibilities
                                                       Technology consultation, which involveseffective use
                                                       Help Desk and promote a strategy for Simmons' in-depth
                                                        – Instructional design
                                                          Establish
                                                       a. RIAA violations
                                                  Office User Servicesfor andinventory identify learning Simmons,
                                                        of the the Web inonline communication within goals, to develop
                                                            Hardware/software Nutshell Services
                                                                             a
                                                        – AssistsVice President of Lab patrons with Simmons-owned
                                                         b. Routes staff, faculty,SOM student technology problems that to
                                                             of Sr. Library and Online
                                                             partnerships with faculty to
French, Mircea
 Baciu, Kevin
 Botsford, Frances
 Bedminster, Bernadette                                 – hardware and software
                                                         Infrastructure            and
                                                     Finance & Administration andprovided in those general Simmons for
 Fishman, Benjamin                                                                    prospects, and to gather access
                                                        -c. Admin rights innovative assignments, between feedback
                                                             between and
                                                             engagingSimmons
 

 Instructional Technologist for Blended Learning
 
   Unix Systems Administrator
       Senior Web Designer
       Administrative Assistant I                        Administrativecan solvesoftware/hardwareproblems. We
                                                          Supports almostSystems respond to those that the
                                                           the people who all the laptops and headphones.
                                                           spaces, including loaning or
                                                        Mediapurpose of always,touches, including to make other
      Technical Administrative Assistant II                 and Services
                                                        d.Simmonsworld. learningsend community requests to
                                                            the the community improvement, and desktop/
                                                           usually, but notagreements
                                                            Confidentiality
Gargano,Queen
 Brown, Jacob
           Joseph
 Correia, Michael
 Geluk, Systems Administrator
 
  Unix                                                – mobile-based andTechnologyof technology. of the Simmons
                                                        e. Technology staff, including Help maintenance
                                                            Administration, monitoring, and Desk staff.
                                                             appropriate educational use
                                                            Website updates for AV infrastructure.  
                                                                                  Operations
 
 Technical Administrative Assistant II
        Web Designer/Content Mangement
       Senior Administrative Systems Analyst
 
Flynn, Brian
                                                         – Helps facultysupportof through the applicationstudents need
                                                            Technology Manager the Simmonsand their of and others
                                                             Application Infrastructure, including community intuitive site
                                                                                                    the campus network,
                                                      2. –Explains,this strategysolves, or refers to the correct
Graffam, Mary
   Kuhns, Bella Manager r
        Systems Adminstrato                            - Operations get the software they
                                                       – Supports members
                                                             Realize educates,Manager Responsibilities
  
     Network Systems
 Mazzola,&Chad
    Training Administrative Systems Analyst
       Senior Development Manager
                                                            telephone system, equipmentCenter servers.
                                                             Support for eLearning Data in by and questions posed
                                                                                  and general
                                                           installedtechnicalA/V purchasing access, and lab computers
                                                           All that on classroom, (learningissues the technology
                                                        a.source, faculty,usable interface design, compelling graphic
                                                             organization,
                                                           using audio/visual issuesSantoroclassrooms, study rooms,
                                                         – So technology andPatricia studentsmanagement system)
     Conway, Amy Ryan
     Gardner-Cook,
  Ito,Senior WebRobert Gail
     Bourque,
         ShinoSupport Specialist                       – (i.e. Library Infostaff and faced Lab, res campus labs, and 5
                                                                                                 have
Matthews-DeNatale,
 

Morgunov, Nikolay Designer
     
 Senior Web Support Specialist Specialist
           User Computer Support                             Datadistance codes
                                                             Long               Commons, SOMand 7 days a week, up
                                                        b.by the entire Simmons computer-based) they technologies.
                                                         – (typically and appropriatecommunity,and support interfaces,
                                                           and event spaces, for academicWeb/interactive need on- to
                                                             design,                    use of
                                                                     integration services—maintain non-academic
     
    Media Developer
           Senior
    Associate Allison Academic Technology
                Director,
       SeniorGeovanyMedia Services
                                                          Gen. Acc.desktop/mobile sources of Online Services
                                                            Technical Labs for phone
                                                        – 15.5 hours/day.external issues when Manager of
                                                           Technology labs). and development
                                                           purposes. supportSimmons-owned Desk student technology
     Kukla,Administrative
     Dunbar, Thomas Systems Analyst
  Lopez,
     Campbell, Matthew                                   –&Support to/from
                                                             imports for find
                                                        c. campus,contact                  Help technology in good
                                                            Point of andfaculty technology fluency and
McCormick,Support Specialist, Events
   Thompson,John
     
    Media Richard Specialist
           Application Support Specialist                      Computing isportal, file andour work through site analytics,
                                                      Telecommunications the Help Deskof printLees professional
                                                            including email, on vacation. Susan services, authentication,
                                                         – working order:effectiveness ofmaintains, updates,
                                                             Measure this
  
 
 Network Administrator
           Computer SupportKaren Chase
    Senior Instructional Designer
     Weiman, Lesley Janice                                   fluency– the all users, to
                                                       - Advocates fortakes the form make technology as easy to
                                                                Cyndi Rubino                   faculty
  Marratzu, RiccardoAdministrator
       Senior SQL Database
     Ith, Samath
     Canero-Conklin,                                        and enterpriseuser testing. general access spacesour work
                                                                               backups.theContinuously infrastructure, labs.
                                                        –– troubleshoots, the users of audio/visual improve and training
                                                           Maintains and supports
                                                             surveys, management
                                                        d. Advocatesand and otherwise supports Simmons-owned
                                                             Credit card for faculty
Mirque, Andrew Support Technician
  
 
 Systems AdministratorSupport Specialist
     
     Sr Application
          Media Senior                                    use and trouble-free consultation, faculty grants, and
                                                             Reporting
                                                             development,             as possible: timing of roll-outs,
    Academic Computer Support Specialist
           Senior
                                Admin.
    Learning Technology Administrator                   e. computers, printers,ever-changingprinter, computer, and a/v
                                                          Infrastructure new tools, testingmedium. updates/new
                                                             Phone cards to an and peripherals, and investigates
                                                             and respond
                                                           For example: ensuringnew spacesapplications technology, so
                                                           including planning for pro-active with built-in for faculty, staff
                                                             on Simmons-supported software to
 Ramey, James
    Le, Vu Allison
    Catlin,
Previte, AngeliqueTechnician                            – ease Simmons spaces will have the a/v ensure Userthat new
                                                                  of use of            Web Design functionality Services
                                                        f. technologies new are done;when services, hardware, and
                                                           Payroll questions integration of recommending additional or
                                                           equipment and and implementing new technologies.
                                                            Evaluation checksto Simmons.
                                                             and Services and data new needed to Technology
                                                           that students.
 TechnologyComputer Support Specialist
 
 
 Manager of Support       Systems
         Media Telecommunications
         Senior                                        &Online interfaces the college.
                                                          products work,
                                                         – software for use by Shaun Gummere
                                                             Supply
   Production Assistant
    Mullarkey, JamesElena Lander
 Dr. Braddlee Aran                                      g. technologiesat a cost thatproperties socan bear. Kim Brookes
                                                            Cell phoneSimmons' web the College that they communicate
                                                             David as reimbursements
                                                         –Servesneed, and documentation; and coordinating with the
                                                           users Bruce
                                                             Maintain Technology’s ambassador to the community.
    Gilmore,
Santiago, Elizabeth
    
    Media Support Specialist Specialist
         Senior Computer Support                      3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc.
                                                           Campus Card being timely and accurate. Where possible,
                                                             effectively by office, the
   Sr. Instructional Designer                          –– Educates, deep technical support and assistance hardware
                                                             Production services – video, audio, web and management
                                                                                                and account print for courses
                                                            Providing advises, audio/visual to appropriate content owners
                                                             User support and helps troubleshoot, and fixes for staff,
                                                        – Taxi vouchers for Datatel/AARCequipment to faculty, issues
    Perkinson, David
    Jaquith, Martin                                          distribute ownership of content
                                                           Loans laptops
                                                        a. and software issues for or makes Simmons-owned and
                                                       Director also: facilitates people withmost technology-
Traynor, Jamie Support Specialist                            and research
    
    Senior Media
         Computer Support Specialist
   Production Specialist                               – personally-ownedother Technology units, purchases and all
                                                            un-resolvable by of technology. existing including Technology
                                                             through the use
                                                       relatedstudents. andtechnology software and new
                                                           and educate
                                                        b. Helpsvolume users and market
                                                             General questions site license                        Academic
    Straw, Autumn
    Russell, Aaron                                          Access to theAdministrative Systems, and Help Desk.
                                                            Technology, receiving room, clinic room,
Wright, Sean
    
    Senior Media Support Specialist
         Computer Support Specialist
                                                       desktop/mobile computing purchases and meeting as
                                                        c. services or products through fun campaigns, such room (L330)
                                                         – Investigation and assessment oftrends and the College, (ie;
                                                                                                 emerging technologies and
                                                                                                       for
   Instructional Technologist
    Therrien, Joseph                                   makes as campus experts on . . . Oh My!," andtechnologies;2.0
                                                         – "Leopard, Vista, and Office Web
                                                             Act discounted pricing available to the community.
                                                                                                             Technology
                                                             wikis,blogs, podcasting, digital storytelling, clickers, web to
    
    Assistant Media Technician                        Tricks and for users in the creation of web interfaces; strive
                                                             advocate Treats.
                                                             multimedia) to provide faculty and staff within Simmons'
                                                             deliver improved usability and accessibility
                                                             recommendations and guidance in curricular integration.
Technology
Office of the Sr. Vice President of
   Finance & Administration

             Academic                               Web Design
                                                    Academic Technology
            Technology                            1.General Access Computing and Labs
                                                    User Services Administrator Responsibilities
             Dr. Braddlee
                                                       Help Desk and promote a strategy which involves in-depthuse
                                                        – Instructional design consultation, for Simmons' effective
                                                           Establish
                                                       a. RIAA violations
                                                      User Servicesfor andinventory identify learning Simmons,
                                                      – AssistsWeb inonline communication with Simmons-owned
                                                           Hardware/software Nutshell Serviceswithin problems that to
                                                                            a
                                                       b. Routes staff, faculty,SOM student technology goals, to develop
                                                           of the Library and Online
                                                           partnerships with faculty Lab patrons
French, Mircea
 Baciu, Kevin
 Botsford, Frances
 Bedminster, Bernadette                                                          and to
                                                      – hardware and software provided in those general access
                                                       Infrastructure
 Fishman, Benjamin                                        the peopleSimmons and prospects, and between Simmons for
                                                           Admin rights innovative or
                                                           between who
                                                           engaging and all the assignments, to gather feedback
                                                      -c.Supports almostSystems respond to those problems. We
 

 Instructional Technologist for Blended Learning
 
   Unix Systems Administrator
       Senior Web Designer
       Administrative Assistant I                       Administrativecan solvesoftware/hardware that the
                                                          spaces, including loaning laptops and headphones.
                                                       Mediapurpose of always,touches, including to make other
      Technical Administrative Assistant II                and Services
                                                       d.Simmonsworld. learningsend community requests to
                                                           the the community improvement, and desktop/
                                                          usually, but notagreements
                                                           Confidentiality
Gargano,Queen
 Brown, Jacob
           Joseph
 Correia, Michael
 Geluk, Systems Administrator
 
  Unix                                            – mobile-based andTechnologyof technology. of the Simmons
                                                    e. Technology staff, including Help maintenance
                                                        Administration, monitoring, and Desk staff.
                                                         appropriate educational use
                                                        Website updates for AV infrastructure.  
                                                                              Operations
 
 Technical Administrative Assistant II
        Web Designer/Content Mangement
       Senior Administrative Systems Analyst
 
Flynn, Brian
                                                     – Helps facultysupportof through the applicationstudents need
                                                        Technology Manager the Simmonsand their of and others
                                                         Application Infrastructure, including community intuitive site
                                                                                                the campus network,
                                                  2. –Explains,this strategysolves, or refers to the correct
Graffam, Mary
   Kuhns, Bella Manager r
        Systems Adminstrato                        - Operations get the software they
                                                   – Supports members
                                                         Realize educates,Manager Responsibilities
  
     Network Systems
 Mazzola,&Chad
    Training Administrative Systems Analyst
       Senior Development Manager
                                                        telephone system, equipmentCenter servers.
                                                         Support for eLearning Data in by and questions posed
                                                                              and general
                                                       installedtechnicalA/V purchasing access, and lab computers
                                                       All that on classroom, (learningissues the technology
                                                    a.source, faculty,usable interface design, compelling graphic
                                                         organization,
                                                       using audio/visual issuesSantoroclassrooms, study rooms,
                                                     – So technology andPatricia studentsmanagement system)
     Conway, Amy Ryan
     Gardner-Cook,
  Ito,Senior WebRobert Gail
     Bourque,
         ShinoSupport Specialist                   – (i.e. Library Infostaff and faced Lab, res campus labs, and 5
                                                                                             have
Matthews-DeNatale,
 

Morgunov, Nikolay Designer
     
 Senior Web Support Specialist Specialist
           User Computer Support                         Datadistance codes
                                                         Long               Commons, SOMand 7 days a week, up
                                                    b.by the entire Simmons computer-based) they technologies.
                                                     – (typically and appropriatecommunity,and support interfaces,
                                                       and event spaces, for academicWeb/interactive need on- to
                                                         design,                    use of
                                                                 integration services—maintain non-academic
     
    Media Developer
           Senior
    Associate Allison Academic Technology
                Director,
       SeniorGeovanyMedia Services
                                                      Gen. Acc.desktop/mobile sources of Online Services
                                                        Technical Labs for phone
                                                    – 15.5 hours/day.external issues when Manager of
                                                       Technology labs). and development
                                                       purposes. supportSimmons-owned Desk student technology
     Kukla,Administrative
     Dunbar, Thomas Systems Analyst
  Lopez,
     Campbell, Matthew                               –&Support to/from
                                                         imports for find
                                                    c. campus,contact                  Help technology in good
                                                        Point of andfaculty technology fluency and
McCormick,Support Specialist, Events
   Thompson,John
     
    Media Richard Specialist
           Application Support Specialist                  Computing isportal, file andour work through site analytics,
                                                  Telecommunications the Help Deskof printLees professional
                                                        including email, on vacation. Susan services, authentication,
                                                     – working order:effectiveness ofmaintains, updates,
                                                         Measure this
  
 
 Network Administrator
           Computer SupportKaren Chase
    Senior Instructional Designer
     Weiman, Lesley Janice                               fluency– the all users, to
                                                   - Advocates fortakes the form make technology as easy to
                                                            Cyndi Rubino                   faculty
  Marratzu, RiccardoAdministrator
       Senior SQL Database
     Ith, Samath
     Canero-Conklin,                                    and enterpriseuser testing. general access spacesour work
                                                                           backups.theContinuously infrastructure, labs.
                                                    –– troubleshoots, the users of audio/visual improve and training
                                                       Maintains and supports
                                                         surveys, management
                                                    d. Advocatesand and otherwise supports Simmons-owned
                                                         Credit card for faculty
Mirque, Andrew Support Technician
  
 
 Systems AdministratorSupport Specialist
     
     Sr Application
          Media Senior
           Senior Computer Support Specialist         use and trouble-free consultation, faculty grants, and
                                                         Reporting
                                                         development,             as possible: timing of roll-outs,
                                Admin.
    Learning Technology Administrator               e. computers, printers,ever-changingprinter, computer, and a/v
                                                      Infrastructure new tools, testingmedium. updates/new
                                                         Phone cards to an and peripherals, and investigates
                                                         and respond
                                                       For example: ensuringnew spacesapplications technology, so
                                                       including planning for pro-active with built-in for faculty, staff
                                                         on Simmons-supported software to
 Ramey, James
    Le, Vu Allison
    Catlin,
Previte, AngeliqueTechnician                        – ease Simmons spaces will have the a/v ensure Userthat new
                                                              of use of            Web Design functionality Services
                                                    f. technologies new are done;when services, hardware, and
                                                       Payroll questions integration of recommending additional or
                                                       equipment and and implementing new technologies.
                                                        Evaluation checksto Simmons.
                                                         and Services and data new needed to Technology
                                                       that students.
 
 
 Manager of Support       Systems
         Media Telecommunications
         Senior Computer Support Specialist        &Online interfaces the college.
                                                      products work,
                                                     – software for use by Shaun Gummere
                                                         Supply
   Production Assistant
    Mullarkey, JamesElena Lander                    g. technologiesat a cost thatproperties socan bear. Kim Brookes
                                                        Cell phoneSimmons' web the College that they communicate
                                                         David as reimbursements
                                                     –Servesneed, and documentation; and coordinating with the
                                                       users Bruce
                                                         Maintain Technology’s ambassador to the community.
    Gilmore, Aran
Santiago, Elizabeth
    
    Media Support Specialist Specialist
         Senior Computer Support                  3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc.
                                                       Campus Card being timely and accurate. Where possible,
                                                         effectively by office, the
   Sr. Instructional Designer                      –– Educates, deep technical support and assistance hardware
                                                         Production services – video, audio, web and management
                                                                                            and account print for courses
                                                        Providing advises, audio/visual to appropriate content owners
                                                         User support and helps troubleshoot, and fixes for staff,
                                                    – Taxi vouchers for Datatel/AARCequipment to faculty, issues
    Perkinson, David
    Jaquith, Martin                                      distribute ownership of content
                                                       Loans laptops
                                                    a. and software issues for or makes Simmons-owned and
                                                   Director also: facilitates people withmost technology-
Traynor, Jamie Support Specialist                        and research
    
    Senior Media
         Computer Support Specialist
   Production Specialist                           – personally-ownedother Technology units, purchases and all
                                                        un-resolvable by of technology. existing including Technology
                                                         through the use
                                                   relatedstudents. andtechnology software and new
                                                       and educate
                                                    b. Helpsvolume users and market
                                                         General questions site license                        Academic
    Straw, Autumn
    Russell, Aaron                                      Access to theAdministrative Systems, and Help Desk.
                                                        Technology, receiving room, clinic room,
Wright, Sean
    
    Senior Media Support Specialist
         Computer Support Specialist
                                                   desktop/mobile computing purchases and meeting as
                                                    c. services or products through fun campaigns, such room (L330)
                                                     – Investigation and assessment oftrends and the College, (ie;
                                                                                             emerging technologies and
                                                                                                   for
   Instructional Technologist
    Therrien, Joseph                               makes as campus experts on . . . Oh My!," andtechnologies;2.0
                                                     – "Leopard, Vista, and Office Web
                                                         Act discounted pricing available to the community.
                                                                                                         Technology
                                                         wikis,blogs, podcasting, digital storytelling, clickers, web to
    
    Assistant Media Technician                    Tricks and for users in the creation of web interfaces; strive
                                                         advocate Treats.
                                                         multimedia) to provide faculty and staff within Simmons'
                                                         deliver improved usability and accessibility
                                                         recommendations and guidance in curricular integration.
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Orientation.Key

  • 1. Simmons College Technology Help Desk Orientation January 19, 2009
  • 2. Simmons College Technology Help Desk Orientation January 19, 2009
  • 4. Agenda: 9:00 - 9:45 ➫ 2 Truths & 1 Lie 9:45 - 10:30 ➫ We are... 10:30 - 10:45 ➫ 15 min Break 10:45 - 11:00 ➫ Confidentiality and Adm. Rights 11:00 - 12:00 ➫ Policy & Process 12:00 -12:45 ➫ LUNCH 12:45 - 1:15 ➫ Team Building with Hulahoops 1:15 - 2:15 ➫ Communication 2:15 - 3:15 ➫ Track-IT! & Scheduling 3:15 - 4:15 ➫ Technical Troubleshooting 4:15 - 5:00 ➫ Wrap-It-Up
  • 6. 2 Truths & 1 Lie 1. Each person think about 2 things unique about yourself would like to share with the group. 2. Now come up with a lie about yourself, that you can share with the group. One by one we will go around the room and say the three things we each have come up with. After the first person says their truths and lie we all will guess which is the lie. The first person to guess correctly is the next person to say their truths and lie.
  • 8. And Red Head Knowledgeable Skinny Native American Adults Asian Under the Hill Professionals Female Helpful Born Abroad Green Human Students Connected to Simmons Caucasian here is Red Brunette Straight Tall Fair Skinned From Down We are... Hispanic Blue Under Middle- Purple Blond Gay African Eastern Over the Hill our tree American Funny Imperfect Diverse Creative Co-Ops Dark Skinned Understanding Male Heavy USA Born Teenagers Pink Other Similar Short
  • 9. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Phone cards to an and peripherals, and investigates and respond on of use of new tools, testingmedium. updates/new For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff Ramey, James Le, Vu Allison Catlin, easeSimmons-supported software services, hardware, and – technologies new to Simmons. the a/v ensure new to functionality that Previte, AngeliqueTechnician f. Payroll questions integrationhave equipment checks are will of recommending additional or new Evaluation and that Simmons spaces done;when needed to Technology and students. Manager of Support Media Telecommunications Senior Computer Support Specialist products for use and implementing new technologies. Supply work, by the college. – softwareinterfaces and data Production Assistant Mullarkey, James g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they users reimbursements –Servesneed, and documentation; and coordinating with the Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth as Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  • 10. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they Realize educates, Responsibilities – Supports members Manager Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers.lab computers and Data in management installedtechnicalA/V interface design, compelling graphic All that for eLearning general have the on classroom, (learningaccess, and system) organization, andPatricia Santoroclassrooms, study rooms, usable purchasing issues questions posed using audio/visual issues faced by and technology Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist ––source, faculty, staff and students Lab, res campus labs, and 5 Support a. So technology Matthews-DeNatale, (i.e. Library Info Commons, SOMand 7 days a week, – (typically and appropriatecommunity,and support interfaces, and distance codes for academicWeb/interactive technologies. LongAcc.desktop/mobile use of design, spaces, b.by the integration services—maintain non-academic on- to Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Senior Associate Allison Academic Technology Director, Gen.event Labs external computer-based) they need up Data entire Simmons – 15.5 hours/day. and development of Onlineof SeniorGeovanyMedia Services Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew c. campus,contact for phone issues when Manager Services Technology labs). purposes. support technology fluency and Technical –&Support to/from Simmons-owned Desk student technology imports for find Point of andfaculty Help sources technology in good McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  • 11. Technology Office of the Sr. Vice President of Finance & Administration Operations Web Design Academic Technology Manager 1.General Access Computing and Labs User Services Administrator Responsibilities Patricia Santoro Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  • 12. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, of the the Web inonline communication within goals, to develop Hardware/software Nutshell Services a – AssistsVice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  • 13. Technology Office of the Sr. Vice President of Finance & Administration Academic Web Design Academic Technology Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Dr. Braddlee Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. Manager of Support Systems Media Telecommunications Senior Computer Support Specialist &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.