1. Living the Golden Rule 7 Habits of Highly Effective People:

2. Cannot Argue Wan ?

3. Principle #1: “I am free to choose and am responsible for my choices.”

4. Principle #2: Mental creation precedes physical creation

5. Principle #3: Effectiveness requires the integrity to act on your priorities.

6. A Familiar Story

7. “ You can’t talk your way out of problems you behave yourself into” (Stephen Covey)

8. No Fruits Without Roots!

9. The Emotional Bank Account

10. Exercise #1: What kinds of EBA deposits should you be making regularly?

11. Understanding the Individual

12. Attending to the Little Things

13. Keeping Commitments

14. Clarifying Expectations

15. Showing Personal Integrity

16. “ One of the most important ways to manifest integrity is to be loyal to those who are not present .” Stephen Covey

17. Apologizing Sincerely When You Make a Withdrawal

18. P Problems are PC Opportunities Remember P vs. PC?

19. Habit #4 THINK WIN-WIN

20. Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand … Then to be Understood Synergize Think Win/Win Put First Things First Be Proactive Begin with the End in Mind Sharpen the Saw

21. Principle #4: Effective, long-term relationships require mutual respect and mutual benefit.

22. 6 Paradigms of Human Interaction

23. Win-Lose

24. Lose-Lose?

26. Ground Zero

27. Lose-Win

28. Win

29. Win-Win

30. Win-Win or No Deal

31. How do you recognise ‘Win-Win’ People?

32. 1. They have an ‘Abundance’ Mentality

34. 2. They always seek Mutual Benefit

35. 3. They regularly make deposits into the Emotional Bank Account

36. 4. They balance Courage with Consideration

37. Lose/Win High Low Win/Win Lose/Lose Win/Lose CONSIDERATION Low High COURAGE

38. 5. They Build Win-Win Systems

39. All sales-people who achieve 110% of their goal achieve President’s Club Compensation based on performance and merit Performance Management system based both on individual performance and team contribution Top 5% of sales force achieve President’s Club Performance Management system based on individual performance alone Compensation system based on seniority and friendliness with ‘the boss’ Class Rankings, ‘A’-count (SPM style) Rubrics / Criterion-Ref (IB style) Win-Lose Win-Win

40. Think Win-Win. These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence. Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, result-ing in a defensive mentality and adversarial feelings. HABIT 4 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE