(buss. English)

1. Communicating at Work Chapter 1

2. Presenters:

4. COMMUNICATION

6. You cannot not communicate! You cannot un-communicate!

7. HUMAN COMMUNICATION: ACTION

8. HUMAN COMMUNICATION: INTERACTION

9. HUMAN COMMUNICATION: TRANSACTION

11. The Communication Process Basic Model

12. The Communication Process Basic Model 1. Sender has idea

13. The Communication Process Basic Model 1. Sender has idea

14. The Communication Process Basic Model 2. Sender encodes idea in message 1. Sender has idea

15. The Communication Process Basic Model 2. Sender encodes idea in message 1. Sender has idea

16. The Communication Process Basic Model 3. Message travels over channel 2. Sender encodes idea in message 1. Sender has idea

17. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea

18. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message

19. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message

20. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender

21. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender

22. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender

23. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender

24. The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender

26. The Communication Process Expanded Model

34. Analysis of Flawed Communication Process

35. Analysis of Flawed Communication Process Sender has idea Warn boater

36. Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!”

37. Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!” Channel carries message Message distorted

38. Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!” Channel carries message Message distorted Receiver decodes message “ Hello Walter!”

50. The Age of Knowledge

51. Success for YOU in the new global and diverse workplace requires excellent communication skills!

53. Communication Flowing Through Formal Channels Downward Management directives Job plans, policies Company goals Mission statements Horizontal Task coordination Information sharing Problem solving Conflict resolution Upward Employee feedback Progress reports Reports of customer interaction, feedback Suggestions for improvement Anonymous hotline

54. Forms of Communication Flowing Through Formal Channels Written Executive memos, letters Annual report Company newsletter Bulletin board postings Orientation manual Electronic E-mail Voicemail Instant Messaging Intranet Videoconferencing Oral Telephone Face-to-face conversation Company meetings Team meetings

55. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100%

56. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100% received by vice-president 63%

57. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100% received by vice-president 63% received by general supervisor 56%

58. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100% received by vice-president 63% received by general supervisor 56% received by plant manager 40%

59. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100% received by vice-president 63% received by general supervisor 56% received by plant manager 40% received by team leader 30%

60. Message Distortion Downward Communication Through Five Levels of Management Message Amount of message written by board of directors 100% received by vice-president 63% received by general supervisor 56% received by plant manager 40% received by team leader 30% received by worker 20%

61. Communication goes bad VP to Deans: By order of the President, next Thursday Halley’s comet will appear over the athletic field. If it rains, cancel classes and report to the gym with your professors and students where you will be shown a film, a phenomena which occurs only once every 75 years.

76. End