American Megatrends India (AMI) has the experience, expertise & capabilities to help you innovate and transform your healthcare enterprise. we empower HealthCare Industry with the tools & information that enables the business to be more competitive. Our solutions are designed to help you streamline clinical, financial and operational processes, maximize insight across your healthcare continuum, and achieve your mission to deliver the best patient care possible.

2. Goal of any healthcare institution is to provide better patient care to improve customer retention
and increase the rate of returns. Healthcare System must cope with a transforming business model
while meeting the pressures of the industry’s regulatory demands. In today’s scenario, the “IT
effectiveness in patient care is limited” & it needs a change. Healthcare institutions should focus on
improving “Operational Efficiency” to increase customer satisfaction.
A solution driven approach should be considered while implementing systems to achieve better
returns. Discrete systems increase manual work, cost, and maintenance and affects productivity. All
systems should co-exist and integrate with HIS platform to provide desired returns. New System
implementations should integrated with existing setup to provide better returns. Any IT
investment made should be backed by core business objective to achieve higher ROI.
American Megatrends India (AMI) has the experience, expertise & capabilities to help you
innovate and transform your healthcare enterprise. Some of our healthcare solutions are indicated
below:
Service Excellence
Management

5. Service Excellence Management
Adapt to streamlined, cost-effective support system for Service Excellence
AMI’s Service Desk provides out of the box solutions for service excellence and grievance
management service solution designed to ensure your organization effectively communicates,
organizes, tracks and reports the issues that matter the most to you, your employees and your
customers.
ITIL 4.0 Complaint Service Desk
Framework that supports all departments of organization including IT
Ticket Creation and Management
Automated Email status notifications to users / technicians
Workflow Management