Car insurance claims can be confusing. Here are some common questions and answers about filing claims with your car insurance company. How do I file a claim? Many car insurance companies offer multiple avenues to file a claim. You may be able to file: - In person. - By phone. - Online. - Via a mobile app provided by the company. Essentially, you'll need to provide some basic information (see next FAQ) and provide accident details. To learn more, visit our How to File a Claim page. What do I do immediately after an accident? Immediately after an accident: - Check to see if any parties need urgent first aid attention. - Do not move the vehicles, unless they are endangering oncoming traffic. - Contact the authorities for medical and police services. Once help is on the way: - Gather the VIN and license plate numbers of all vehicles involved. - Exchange the following information with the other driver(s): - Names. - Addresses, phone numbers, and insurance information. - Do not apologize or admit fault. Avoid discussing the accident until the authorities arrive. - Take photos of damages. Once you have the necessary information, give it to your car insurance provider. What information do I need to have to file a claim? Each insurance provider has a different set of information required when filing a car insurance claim. You will need, at a minimum, the following: - Policy number (listed on your insurance card). - Date of the accident. - Location of the accident. - Description of how the accident occurred. - Name, address, license plate, and insurance information for the other party involved. - Name of the police department involved (if applicable). - Police report number (if applicable).