A short session I conducted at IIM Bangalore on sharing my experience on the what, how and why of business process improvement in strategy and supply chain. Credit for the concepts (and charts) go to my time spent at Booz & Company in Europe doing most of this work.
6. Advantage is Transient
“Now, here, you see, it takes all the
running you can do, to keep in the same
place” said the Red Queen
- Lewis Caroll, Alice in Wonderland
7. Identity is Slow to Change
"There is nothing more difficult to take in hand,
more perilous to conduct, or more uncertain in
its success, than to take the lead in the
introduction of a new order of things."
— Niccolo Machiavelli, The Prince
8. Identity is your Strength
The innate qualities of an organization
that distinguish it from all others — its
operational processes, culture,
relationships, and distinctive capabilities
— are built up gradually, decision by
decision, and continually reinforced
through organizational practices and
conversations.
- Art Kleiner, The Right to Win
10. Supply Chain
"A supply chain is a goal-oriented network of
processes and stockpoints used to deliver
goods and services to customers."
“Cost, Quality, Speed, Service and Flexibility are
the dimensions on which manufacturing and
service enterprise compete”
— Wallace Hopp, Supply Chain Science
11. SC Characteristics
Purpose -- there is an ambition to the organisation, beyond
traditional business objectives, that motivates the pursuit of
excellence
Direction -- explicit choices are made about the offerings and
markets served, the way value will be created through operations,
and the approach that will be differentiated and break traditional
constraints
Responsiveness -- the organisation maintains awareness in
the operating environment -- including customer needs,
competitive threats, supply conditions -- and resets its direction
accordingly at pace
Coherence -- the various elements of the company’s business
model -- such as the commercial, operations, and people strategies
-- are complementary and mutually supporting
12. SC Characteristics
Empowerment & Trust -- the full extent of a business’s
human assets are aimed and engaged in driving performance and
trusting each other to deliver
Learning -- the key components necessary for a learning
organisation are in place: curiosity, humility, experimentation, and
communication
Execution -- once a decision is made, the organisation can
execute effectively, quickly. Decision rights, information flows,
incentives, and responsibilities are clear, consistent, and
understood