1. Facilitating Meetings & Groups |Chapter Two:
Characteristics of a Successful
Facilitator
Communication Skills

3. Successful Facilitators
● Good communication skills
● Stay on track
● Minimize disruptions
● Alleviate hard feelings
● Prevent monopolization
● Clarify goals

4. Active Listening
● Focus on the other person
● Wait to speak till the other
person is finished
● Don’t interrupt
● Use “Reflective” listening

5. 7-38-55 Rule
Communication
● 7% spoken word
● 38% pitch, volume, and tone
● 55% body language

7. Facilitating Meetings & Groups |Chapter Two:
Characteristics of a Successful
Facilitator
Attributes for Success

8. Successful Attributes
● Self-confidence and
assertiveness
● Ability to solve conflicts
● Decision maker
● Honest and fair
● Emotional intelligence
● Positive tolerant attitude

10. Facilitating Meetings & Groups |Chapter Two:
Characteristics of a Successful
Facilitator
Self-Assessment

12. Myers-Briggs
Type Indicator (MBTI)
ISTJ ISFJ INFJ INTJ ● Extraversion (E)
ISTP ISFP INFP INTP
● Introversion (I)
● Sensing (S)
ESTP ESFP ENFP ENTP
● Intuition (N)
ESTJ ESFJ ENFP ENTJ
● Thinking (T)
● Feeling (F)
● Judging (J)
● Perceiving (P)

14. Facilitating Meetings & Groups |Chapter Two:
Characteristics of a Successful
Facilitator
Remedies and Strategies

16. Improving Communication Skills
● Maintain eye contact
● Give speaker your undivided attention
● Don’t interrupt
● Practice active listening

18. Conflict Resolution
● Manage stress quickly
● Keep your emotions in check
● Respect differences of opinion

20. Honesty and
Fairness
● Be fair to everyone
● Play by the rules
● Determine a fair process and
stick to it
● Consistently treat people
fairly to build credibility

22. Positive Attitude
● Listen to the ideas of others
● Respect everyone’s turn to speak
● Don’t judge
● Act as if there are no stupid
questions
● Be professional at all times