Decarbonising Buildings: Making a net-zero built environment a reality
Enterprise Collaboration One (Deshpande India 2020)
1. Collaboration in the
Enterprise: What’s new?
(1 of 2)
Anand Deshpande, Ph.D.
Founder, Chairman and
Managing Director
Persistent Systems, Pune
anand@persistent.co.in
January 2009
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5. Disclaimers …
• This is my recreational research topic
– necessity is the mother of invention!
• Everything that I am presenting is
available on the Internet … you just
have to find it! My contribution for
this workshop has been to collect
interesting ideas already researched by
others and putting them together in
one place – this is a MashUp.
• We at Persistent are building some cool
products around these technologies.
• This is work in progress!
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6. What will we discuss today?
• What’s collaboration?
• Why is it important?
• How are people
collaborating in today’s
Internet Age?
• What does it mean in
today’s enterprise?
• Future Trends that may
have an impact on how
we Collaborate?
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8. Peter Drucker, the
greatest management
thinker of all time,
pointed out that the
quot;firmquot; is a relatively
Peter Drucker Photo
recent innovation,
designed to do the
things that
individuals cannot
easily do on their
own.
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9. □ A group needs only two
things to be a tribe: a shared
interest and a way to
communicate.
Human beings can’t help it:
we need to belong. One of
the most powerful of our
survival mechanisms is to be
part of tribe, to contribute to
(and take from) a group of
like-minded people.
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10. Great leaders create movements by
empowering the tribe to communicate!
A movement happens when
– people talk to one another,
– when ideas spread within the community
and most of all,
– when peer support leads people to do what they
always knew was the right thing.
Ideas that spread win.
Boring ideas don’t spread.
Boring organizations don’t grow.
Source: Seth Godin in Tribes. 10
12. As CIOs, why does your CEO want you to
implement a collaboration strategy?
□ Increase employee productivity
□ Improve internal communication effectiveness
□ Promote corporate culture and community-
building
□ Ensure compliance to internal processes
□ More effectively leverage corporate knowledge
and expertise
□ Eliminate inefficient communication tools and
habits
□ Increase user adoption and more effectively
manage technology investments
□ Create a more fulfilling work/life experience.
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13. Collaboration Tools: What are they?
Web Conferencing Video Conferencing
Forums
Email
Instant Messaging
Telephone
Document Management
SMS Wikis
Blogging Micro-blogging
File, Photo, Video Sharing
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14. Collaboration
tools, by
Web Conferencing
Video Conferencing
Forums
Email
definition, touch Instant Messaging
Telephone
Document Management
multiple people SMS Wikis
Blogging Micro-blogging
across the
File, Photo, Video Sharing
organization!
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15. Who drives your information
agenda?
Marketing HR Communications
• Brand, look • Culture, • Who we want
and feel message, news to be
Everyone and
Web or Intranet IT
no one
team
• What is easy
• As convenient
• Standards, for them
perfection
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16. Collaboration
Tools have
become the
enterprise
“glue”
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17. Collaboration
Tools have
become the
enterprise
“glue”
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18. How many of you use these?
Web Conferencing Video Conferencing
Forums
Email
Instant Messaging
Telephone
Document Management
SMS Wikis
Blogging Micro-blogging
File, Photo, Video Sharing
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22. □ Spam – 69.7% in October (a decrease of 0.4% since September)
□ Viruses – One in 141.4 emails in October contained malware (a
decrease of 0.05% since September)
□ Phishing – One in 233.3 emails comprised a phishing attack (an
increase of 0.08% since September)
□ Malicious websites – 5,424 new sites blocked per day (an
increase of 48.2% since September)
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Source: Message Labs
30. Why Email? And why now?
□ Metcalfe’s Law:
– The power of the network is proportional to the square
of the number of nodes.
□ We are in a connected World.
– What ever is important – either I have received
from someone or I have sent to some one
□ Email is a means of getting something done!
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37. Why Do We Store Email?
Archive
READ
Mining, Investigation
SEARCH
Local Storage
Looking for Something
RESEARCH
Now
Doing my job!
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38. Read Messages
□ What are you trying to do?
□ How do you go about it?
□ When?
□ How often?
□ How many messages are touched?
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39. Email: Getting Work Done?
□ Communicate – Status, … Telephone/IM
– Quick response, check availability
□ As a Front-End of an Enterprise
Application Enterprise Systems
and Applications
– Respond to actions in Enterprise
Applications
□ Collaboration Twiki/Groove
– Work on some documents, activities together
□ Schedule Events Calendar
– Setup a time for meeting
□ Get Reports -- Information Portal
– Check for some information
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40. What Do You Do With Email?
□ For Corporate Workflow Workflow
– Ensure that steps are followed – Systems
activities are tracked
□ Personal Tasks Task List
– Task List Manager – track what I am
supposed to do today
□ For Off-line Activities Local File
System
– Easiest way of carrying work home!
□ For Addresses Address
Book
– Address Book functions
□ As a Repository of Things Shared
– If I am looking for something, it is File System
somewhere in my mail box.
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41. Email is Simple
Personal
Calendar Databases
Workflow
RSS / Blogs
Systems
Portal
News feeds
Task
Collaboration
List
Twiki
Local
Enterprise Shared
File System
Applications File Systems
IM and Address
Telephone Book
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42. Email is Simple – Needs Integration
Personal
Calendar Databases
Workflow
RSS / Blogs
Systems
Portal
News feeds
Task
Collaboration
List
Twiki
Local
Enterprise Shared
File System
Applications File Systems
IM and Address
Telephone Book
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45. When we are looking for
something – we remember
context and not text!
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46. Search Messages
□ What are you trying to do?
□ How do you go about it?
□ When?
□ How often?
□ How many messages are touched?
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47. Capturing Context!
I send a message to
someone to achieve
something.
Likewise there is a
reason why I get a
message.
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48. Identifying and Capturing Context
□ Persons
My context
–
My role
–
My Organization
–
My Organization’s Context
–
My Social Networks
–
□ Time
– Date
– Events
□ Flags
□ Attachments
What is the reason for this message?
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49. Capturing My Context
Name
Address
Phone
My
Number
family
Email
Children
URL
Friends Org-Chart
Alma- Customers
Mater Vendors
My context
My Personal
Context
My Organizational
Context
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50. Building An Enriched Address Book
□ Visiting Cards, capturing address information
from signature lines
□ Capturing Organizational Org-Charts
□ Different email addresses
□ Capturing Geographic Information
□ Building Connections – Social Networks
– Why are the two of us recipients of this email message?
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51. Integration of Calendar and Email
□ Events and dates are very important aspects of
context.
□ I received mail from Amit Kulkarni after
CSI-2008
□ He sent me the presentation after I saw him
Norway.
□ He sent me nice note and a poem after Arul was
born!
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52. Prioritizing Email
□ Which messages do I reply to?
□ When do I respond to messages?
□ What are my patterns of replying to email
messages?
□ MAPS (Message Attention Priority Sequence ):
Which messages must I reply to?
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53. Virtual Folders relate better to
contexts of Emails
□ Single mail can correspond to multiple
contexts.
Examples of
Context
□ Virtual Folders provides multiple views
• People
over the same email where each view
• Families
corresponds to the context associated
with the email.
• Organization
• Groups etc.
□ For example:
• Geography
An email is sent to the user by person X
• Events working in organization Y.org, which talks
about an upcoming conference.
• Dates
• Parties
The user will see this email in the virtual
folders corresponding to “events”, to X, to
• Meetings etc.
organization Y. And also in “this week” &
“this month” virtual folders.
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54. Virtual Folders – some dimensions
• Categorization
• Flags
– Sys-Admin messages, Status
– Unseen messages, Messages
addressed only to me, Reports, Technical Issues,
Messages marked for etc.
follow-up etc.
• Alerts and Follow-up
• Time-based
– Feedback Expected
– Today, This Week, This
– High Priority Messages
Month
• Project based folders
• People
• Mailing Lists
– Atul Kulkarni, Arun Jain
• Company’s Internal – VentureWire, ACM Tech
Messages News, DBWorld
– Executive Committee • Geography
– Admin messages – India, Pune,
– HR messages
• Events
• Domain based folders
– ICDE, New year
– IITB, .COM, microsoft.com
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57. Email – some tenets of our research.
□ Context of the message is more important than
the text in the message Itself.
□ Email is the Executive Desktop
□ Email is Corporate Resource – but it is personal.
□ Search and Navigation go hand in hand.
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58. Email is good …
… but we need more!
□ Email is asynchronous and very individual
centric.
□ The model encourages personal and
point-to-point interaction.
□ Instant Messengers have become popular
for synchronous collaboration.
□ Newsgroups (NNTP) became popular for
“group mail”
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69. Document Management/Content Management
□ Document management systems provide centralized
store for corporate content. Features include
– Security
– Access Control
– with ability for classification and categorization,
– search
– Information sharing,
– Versioning,
– Business process automation and
– Controlled Document Lifecycle.
□ Examples of these include Oracle ECM suite, EMC
Documentum, Opentext and open source Drupal.
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71. Source Control Systems
□ Source control systems are specialized versions of
Document Management Systems.
Example: IBM Rational Clearcase, Visual Studio
Team Systems (VSTS), Subversion etc.
□ These systems are specialized for software
developers and integrate with other development
tools such as
– Bug Tracking Systems
– Compilers and Debuggers
– Profiling Tools
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72. Forums
□ Forums allow users to post content organized by
topics, typically in the Q&A form.
□ Forums are used to facilitate discussion.
□ Service delivery organizations such as an IT help
desk or HR employee services group use forums
for customer service.
□ Employees ask and answer questions in the
forum, allowing other employees to benefit from
the answers provided and shared to all.
□ Topical forums allow practitioners to share
information with their peers in the open (rather
than in a limited email conversation).
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73. Forum Examples
□ EllisLab, IBM, Invision Power Services, Jive
Software, Microsoft, Groupee’sUBB.threads,
Jelsoft Enterprises’ vBulletin
□ Many free and open source forum server
solutions are available for download. Low-cost
options are available, ranging from about $100
to $300 per year for a server license. Higher-end
solutions that license per user are available, are
either hosted or downloaded, and can run
$2,000 to $10,000.
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80. Engineers at the Global Collaboration Center in Everett, WA,
leverage a virtual workspace that allows them to collaborate
with 787 partners around the globe to make concurrent
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design changes to the airplane in real time.
81. Blogs are gaining in
popularity
… they are also
getting corporate!
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84. Who is Blogging?
76,000 Blogs with Technorati
Authority of 50+
600,000 blog posts in the last 24
hours
1.5 Million in the last 7 days
7.4 Million in the last 120 days
133 Million Blogs indexed by
Technorati since 2002
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http://www.technorati.com/blogging/state-of-the-blogosphere/
86. Mini USA, the American branch of BMW's Mini Cooper line,
tracks everything being said about its brand everywhere on
line -- in blogs, discussion groups, forums etc. -- then uses
what it learns to guide advertising campaigns.
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87. Top 10 Blog Sites
1. Breaking News and Opinion on The Huffington Post (Authority: 29,108)
http://huffingtonpost.com
2. TechCrunch (Authority: 15,962)
http://www.techcrunch.com
3. Engadget (Authority: 15,284)
http://www.engadget.com
4. Gizmodo, the Gadget Guide (Authority: 14,912)
http://gizmodo.com
5. Boing Boing (Authority: 12,437)
http://www.boingboing.net
6. Lifehacker, tips and downloads for getting things done (Authority:
10,996)
http://lifehacker.com
7. The Official Google Blog (Authority: 10,614)
http://googleblog.blogspot.com
8. Daily Kos: State of the Nation (Authority: 10,501)
http://dailykos.com
9. Ars Technica (Authority: 10,182)
http://arstechnica.com
10.Smashing Magazine (Authority: 9,366) Source: Technorati
http://www.smashingmagazine.com 88
89. Microblogging:
Twitter is deceptively simple: it’s a Web protocol that
makes it easy to instant message people with short
messages. In fact the limit is 140 characters.
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