1. LISTENING AND
SPEAKING SKILLS

2. LISTENING
INTRODUCTION

3. LISTENING PROCESS
LEVELLING
ASSIMILATION SHARPENING

4. DIFFERENCE BETWEEN
LISTENING AND HEARING

5. TYPES OF LISTENING
 ACTIVE LISTENING
 PASSIVE LISTENING
 MARGINAL LISTENING
 PROJECTIVE LISTENING
 SENSITIVE LISTENING

6. DETERRENTS TO THE
LISTENING PROCESS
 LACK OF INTREST
 EGO
 INVOLVEMENT WITH SELF
 IMPERFECT PAST, PRESENT
TENSE AND UNCERTAIN FUTURE
 FEAR
 PRECONCEIVED IDEAS AND
NOTIONS
 STRESS

7. FACTORS THAT HELP IN
LISTENING
 SENDER CREDIBILITY
 POSITIVE ATTITUDE
 CONCENTRATION
 QUESTION-ANSWER
SEQUENCES

8. POSITIVE CONNOTATIONS OF
GOOD LISTENING
 WIDER PERSPECTIVE
 INCREASED SENSE OF
COMPETENCE AND CONFIDENCE
 GREATER OPEN MINDEDNESS
 ENHANCED KNOWLEDGE LEVELS

9. SPEAKING
INTRODUCTION

10. FEATURES OF SPEAKING
 RATE
 PAUSES
 VOLUME
 PITCH/VOICE MODULATION
 PRONUNCIATION AND
ARTICULATION
 LANGUAGE

11. TYPES OF SPEAKING
 INFORMAL SPEAKING
 FORMAL SPEAKING
• GROUP DISCUSSION
• JOB INTERVIEW
• MEETINGS & CONFERENCE
• PUBLIC SPEAKING & PRESENTATIONS

12.  FACIAL EXPRESSIONS
 EYE CONTACT
 BODY LANGUAGE

13. ACTIVITY
Today at 11 o'clock there will be a total eclipse of
the sun. This is when the sun disappears behind
the moon for two minutes. As this is something
that cannot be seen every day, time will be
allowed for employees to view the eclipse in the
parking lot. Staff should meet in the lot at ten to
eleven, when I will deliver a short speech
introducing the eclipse, and giving some
background information. Safety goggles will be
made available at a small cost

14. THANK YOU