Poka-Yoke techniques involve using simple "fool-proofing" or "idiot proofing" methods to prevent errors. The document discusses a Poka-Yoke process improvement method that involves gathering customer and process knowledge to identify critical customers and processes, establish metrics to measure them, and use those metrics to evaluate processes and implement changes to improve them through an iterative process.

1. Poka-Yoke Techniques Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques Anand Subramaniam

2. 2 “The power of accurate observation is frequently called cynicism by those who don't have it.” - George Bernard Shaw

3. Poka-Yoke

4. 4 Poka-Yoke Process Improvement Methods Customer knowledge Poka- Yoke Metrics & FUT Process Knowledge

5. Customer Knowledge Internal External Intermediate customers Consumers Agree on “Critical Customer” Cannot delight every customer 5

6. Process Knowledge “Be an order” Direct observation Spot the overlooked 6

7. Metrics & FUT Metrics Verifiable Relates to a standard Past experience External standard FUT Focus (bounds of analysis) Urgency (full-time task) Time compression (deadlines) 7

8. Process Knowledge Identify the key customers Describe what constitutes value (order winners, order qualifiers, order losers) Convert attributes into metrics Identify important / critical traits of the product Identify the critical processes 8

9. Process Knowledge (Contd.) Document the process “as is” Evaluate the process using the metrics Determine how to improve the process Implement the changes Generate an action list Repeat the process 9

10. 10 “Try to learn something about everything and everything about something.” - Thomas Henry Huxley

11. 11 Good Luck http://www.linkedin.com/in/anandsubramaniam