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Stakeholder Engagement

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Anand Subramaniam
Anand Subramaniam

Process to assess the effectiveness of the engagement and techniques to involve the stakeholders in the design and implementation

BusinessEconomy & Finance
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Stakeholder Engagement Process to assess the effectiveness of the engagement Anand Subramaniam
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Stakeholder Relationship Management
SRM – Overview Presentation Focus Stakeholder Relationship Management Stakeholder Mapping Stakeholder Engagement Continuous Improvement Continuous Improvement
SRM - Framework Stakeholder Analysis and Mapping Identify key stakeholders Define stakeholders concerns & issues Assess their level of commitment and resistance Communication Strategy and Planning Review methods to inform different groups including timing / frequency Use the communication plan and create continuous dialog with all stakeholders Obtain feedback and involvement Engagement Strategies and Techniques Techniques to involve the stakeholders in the design and implementation Continuous Assessment and Follow through Clarification of roles and responsibilities for SRM Validate & evaluate communication processes
Stakeholder Engagement - Overview
Understanding Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stakeholder Engagement Project Stages & Areas
Steps in Engaging Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Engage ,[object Object],[object Object],[object Object],[object Object],[object Object]
Stakeholder Engagement - Process
Stakeholder Engagement - Process Identify and assess stakeholders Develop engagement plan & techniques Implement engagement plan Assess the engagement process Respond to engagement results Measure and report progress Set engagement objectives Repeat process
Engagement - Principles / Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stakeholder Engagement – Identify / Assess Identification/ Assessment Collabo-rative Rules Motivation Shared Interest Resources Legitimacy Competency Trans-parency Credibility Secure Expectation Cost Effectiveness
Engagement – Assess Power / Interest
Engagement - Planning to Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measure & Report Progress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Engagement - Continuous Improvement Design Outcomes Goals Realised Degree of Involvement Overall Satisfaction Stakeholder Roles Stakeholder Engagement Process Engagement Evaluation Organi-sation
Take Away.. ,[object Object],[object Object],[object Object],[object Object],[object Object]
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Stakeholder Engagement

  • 1. Stakeholder Engagement Process to assess the effectiveness of the engagement Anand Subramaniam
  • 2.
  • 3.
  • 5. SRM – Overview Presentation Focus Stakeholder Relationship Management Stakeholder Mapping Stakeholder Engagement Continuous Improvement Continuous Improvement
  • 6. SRM - Framework Stakeholder Analysis and Mapping Identify key stakeholders Define stakeholders concerns & issues Assess their level of commitment and resistance Communication Strategy and Planning Review methods to inform different groups including timing / frequency Use the communication plan and create continuous dialog with all stakeholders Obtain feedback and involvement Engagement Strategies and Techniques Techniques to involve the stakeholders in the design and implementation Continuous Assessment and Follow through Clarification of roles and responsibilities for SRM Validate & evaluate communication processes
  • 8.
  • 10.
  • 11.
  • 13. Stakeholder Engagement - Process Identify and assess stakeholders Develop engagement plan & techniques Implement engagement plan Assess the engagement process Respond to engagement results Measure and report progress Set engagement objectives Repeat process
  • 14.
  • 15. Stakeholder Engagement – Identify / Assess Identification/ Assessment Collabo-rative Rules Motivation Shared Interest Resources Legitimacy Competency Trans-parency Credibility Secure Expectation Cost Effectiveness
  • 16. Engagement – Assess Power / Interest
  • 17.
  • 18.
  • 19.
  • 20. Engagement - Continuous Improvement Design Outcomes Goals Realised Degree of Involvement Overall Satisfaction Stakeholder Roles Stakeholder Engagement Process Engagement Evaluation Organi-sation
  • 21.
  • 22.
  • 23.