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RPL Netguides Training: Customer Service Andrea Mercado, Netguides Supervisor
Netguides = customer service + teaching
*Great*  Customer Service means: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Make  The  Great Customer Service Entrance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Teaching is hard. For serious. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Important qualities in a teacher ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions that help you help them ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Even if you’re frowning on the inside ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Zen and the art of intelligent ignorance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rah!  Rah!  Go learner! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Jargonese:  your special language,  not  theirs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
No, really, the answer is “NO!” but  nicely . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who counts as a ornery patron? ,[object Object],[object Object],[object Object],[object Object]
Wrangling the ornery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Breaktime!
Activity:  Amateur Architects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Activity:  Pass It Along ,[object Object],[object Object],[object Object],[object Object],[object Object]
Pass It Along ,[object Object],[object Object],[object Object],[object Object],[object Object]

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