Knowledge Management and Linked Data

linked data is a term
for the recommended
best practices for
sharing, exposing, and
connecting pieces of
data, information and
knowledge.

Friday, November 19, 2010

hello
drew parker


how many of you exist
in the world
?

how many drew parkers are
in the united states
?
ﬁrst names

last names

birth rates


how many drew parkers
linked data processing
http://howmanyofme.com/
http://wolframalpha.com/


how many ﬁne folks are
in the united states
?
1 - awin ye

45 - andrew kumar 1891 - stephen lee

6 - ivan ma 1 - farah saad


knowledge management
is a strategy to collect,
identify, create, distribute
and enable the adoption
of insights + experiences.


crime mapping and statistics
city of surrey


insights + experiences
crime hotspots
location

commercial

residential

auto theft


crime hotspots


crime hotspots
auto
commercial
residential


crime hotspots
auto
commercial
residential
surrey campus


knowledge management + linked data
future of information
presented on november 19, 2010
andrew kumar, stephen lee, ivan ma, farah saad, awin ye


our agenda
farah km case: ibm
awin km case: ikea
stephen km case: southern co
ivan km + linked data
andrew conclusion

international business machines
km strategies


knowledge management strategies
ibm history
Early Adopter:
-Knowledge Management
initiatives dates back to 1994

Internal Employee Engagement:
-Enterprise knowledge exchange
-Collaboration tools

Awarded:
-KMWorld’s KM Reality 2005


knowledge management strategies
ibm areas of expertise


application of km strategies
ibm + innovation


collaborative problem solving
ikea expansion


geographic challenges
ikea expansion


ikea methodology


data collection methods
ikea interviews


knowledge sharing
ikea internal


knowledge ﬂow diagram
ikea communication


new technology and applications
ikea going forward


southern co + cms


southern company
quick overview

Electric utilities, ﬁber optics, wireless
communications, power and energy

4 million customers

Alabama, Georgia, Florida, Mississippi

Top-rated U.S. electricity provider in
customer satisfaction

Service Engineering Team


southern company
former operations
Engineer
Documents
Engineering
Manuals No central location

Maintenance Data Accessed as 2 hours = average
paper documents search time/day
Plant Assets and in regional stations
Drawings Document
management
Vendor Documents


southern company objectives
objectives: new kms
Time to
Reduce search time to
Find less than 10-minutes
Content

Locating
Improve success rate on
Correct ﬁrst try from 50% to 90%
Content

Enable
Enhance document
Knowledge access and management
Sharing


southern company as enabler
knowledge sharing

Wiring New
Procedures by Standards and
County Procedures

Best Practices


hurricane katrina + southern company
disaster response


southern company
kms today


summary + outcomes


summary of cons

Failure to centralize information
during implementation

Lack of learning / continuous
learning culture to match KM

Employee reluctance + rivalry

Poor IT Governance


opportunities
Real time collaboration + results

Increased innovation and
adoption of ideas into process

Knowledge transfer of complex
and unexpected tasks

Knowledge and employee
retention (tie into KM)

Operations become streamlined
as redundancies are removed


the foundations of linked data
tim berners-lee


the future of linked data
standards + outcomes

Web 3.0 - linking data between
systems or entities

RDF - Resource Description
Framework format

Semanting model and SPARQL -
methods to query for data


the future of linked data
other applications

Data Analytics

Business intelligence

Interdisciplinary studies

Technology innovation

Scientiﬁc innovation


human linked data overlapping
the new york times


immigration + occupations linked data
knowledge overlap

occupation data

immigration data


where u.s. workers come from
nytimes infographic


future of information


future of data


future of internet


future of knowledge


future of info systems


questions + comments


Knowledge Management and Linked Data

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