AKME

1. Getting Things Done at AKME January 2011

2. Key Systems IT Helpdesk (http://helpdesk/) Employee Central (http://intranet/) AKME Leave Request System (http://ea.blackboard.com/leave.request) AKME Benefits Website (http://secure.bswift.com) AKME Travel Portal (http://travel.blackboard.com) ReardenTravel Website (https://blackboard.reardencommerce.com) PeopleSoft CRM (http://gocrm.blackboard.com) AKME LogowearStore (http://www.blackboardstore.com) U U U U U = Unique login = VPN required = Network login 2

3. Key Systems 3 American Express Card Management (https://home.americanexpress.com/home/mt_personal.shtml?) AKME Expense System (http://finweb.blackboard.com/psp/finprod/?cmd=login&languageCd=ENG) Accounts Payable to approve invoice payment (https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051) Paystub/Tax information (https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspx) U U U U U U U = VPN required = Network login = Unique login

4. Employee Resources 4

5. Intranet/Employee Central 5 http://intranet/ System:AKME Intranet Login: network login Password:network password VPN Required:Yes PoC: IT Helpdesk

6. AKME Leave Request System 6 http://ea.akme.com/leave.request System:Intranet Login: network login Password:network password VPN Required:Yes PoC: hr@akme.com

7. Benefits Accounts System 7 https://secure.bswift.com/default.asp?abbrev=akme System:bSwift Login: network login Password:network password VPN Required:Yes PoC: hr@akme.com

8. Review Paystub & Make Deduction Changes 8 https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspx System:Ultipro Login: email address Password:Unique - Including Character and numbers VPN Required:No PoC: payroll@akme.com

9. Make Travel Arrangements 9 https://akme.reardencommerce.com System:Rearden Login: email address Password:Unique VPN Required:No PoC: Valerie.Fender@akme.com

10. Manage AMEX Card Data 10 https://home.americanexpress.com/home/mt_personal.shtml? System:AMEX website Login: email address Password:Unique VPN Required:No PoC: Valerie.Fender@akme.com

11. AKME WebEx Website 11 http://akme.webex.com System:WebEx website Login: email address Password:Unique VPN Required:No PoC:

12. Buy AKME Logo-wear 12 http://www.akmestore.com System:AKME Store Login: TBD upon registration Password: initial code: “akmestore1" VPN Required:No PoC: Andy Birkenstock

13. Submitting an IT Ticket 13 http://helpdesk/ System:Track-It Login: network login Password:network password VPN Required:Yes PoC: IT Helpdesk

14. Accounts Payable – Invoice Approvals 14 https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051 System:Rose Financial Login: FirstnameLastname Password:Unique - Provided on July 3rd, 2009 - info@rosefinancial.com VPN Required:Yes PoC: accountspayable@akme.com

15. Travel Expense Reporting 15 http://finweb.akmecom/psp/finprod/?cmd=login&languageCd=ENG System:PeopleSoft Expenses Login: network login Password:network password VPN Required:Yes PoC: ExpenseReports@akme.com ?

16. View and Manage Client Data 16 http://gocrm.akme.com System:PeopleSoft CRM Login: firstname.lastname Password:Your Psoft login VPN Required:No PoC: Submit IT Ticket

17. Share Knowledge 17 http://wikicentral/ System:Wiki Central Login: Your network login Password:Your network login VPN Required:Yes PoC: IT Helpdesk

18. The AKME culture Getting Things Done at AKME 18

20. Fast-paced

21. Hard-charging

23. Creative thinking

24. A can-do attitude

26. Stay in touch with your fellow AKME 101 classmates

27. Ask your manager who you should meet and set up informational interviews with them

28. Make time to spend time with colleagues – at lunch, for coffee, or after hours

29. The larger your network outside of your immediate team mates, the more effective you will be and the more opportunities you will have

30. Many AKME staff are on Facebook and Twitter reach out and connect through technology too

32. Remember: email generates more email

33. Think if you need to send an email – will a phone call suffice?

34. Practice good email etiquette: Respect your email recipients

35. Use a descriptive subject line with action required (e.g., “Please Review:…”)

36. Use the “To” line for those who need to read and respond, use the “Cc” line for those for whom the email is an FYI

37. BLUF (Bottom Line Up Front) – Summarize your email in the first sentence or two

38. If your email exchange goes back & forth 3 times, set up a meeting or phone call.

39. Be responsive and pro-active:

40. Respond to all emails promptly – within the same business day

41. Use your Out of Office feature to indicate your availability

43. Update your voicemail message to reflect your status and set expectations (e.g., “I’m out of the office & not checking vmail; I’ll respond to your call when I am back on Tuesday.”)

44. Use your voicemail message to indicate there is a better number at which you can be reached (especially for remote staff)

45. Respond to voicemail within the same business day

46. Phone Conference etiquette:

47. As the leader:

48. Dial-into the call a few minutes early

49. Take attendance and at the beginning of the meeting list who is on the line

50. Give participants on the line time to respond and participate

51. As a participant:

52. State your name before you comment or ask questions so others know who is speaking, “This is Jan, I had a question about…”

54. Think ahead:

55. Do you really need to schedule a meeting?

56. What are the goals of the meeting or desired outcome? Make sure to have an agenda that supports them

57. Who really needs to be there?

58. Scheduling a meeting – just do it.

59. You don’t have to ask for permission to schedule someone.

60. Feel free to schedule someone in location: “[recipient’s] office”

61. Remember not everyone attending your meeting will be in your same time zone, schedule accordingly

62. Meeting Effectiveness:

63. Provide a WebEx/conference call dial-in number – odds are someone on your meeting invite will not attend in person

64. Provide meeting materials in advance; bring copies to meeting

66. Leaders:

67. Be sure to verify that people on the WebEx can hear the presenter and see the presentation

68. Make sure to include remote audience members in the discussion

69. Record the meeting for those who can’t attend

70. Presenters:

71. Presenters should include a photo of themselves along with their introduction.

72. Make sure to include remote audience members in the discussion

73. Attendees:

74. Mute your line if there is background noise

75. Do not multi-task while on a WebEx