see how to make the most of the business end of your medical practice

1. The Most Effective Means of
Communicating with your Patients
Through our service of
Appointment Reminders,
Confirmations and Recalls You
can MAXIMIZE your revenue
from your existing patient base
by simply getting them to
COME into the office

2. Overview
• Automated appointment confirmations and recalls.
• Completely web based, no software installation, no fuss to get
started.
• Confirmations are done via Telephone, Email, and Text
messaging.
• Messages are professionally recorded, no computer voices! Your
office is in charge of WHAT is said, and HOW it is said.
• Real time Results of confirmation, no long term commitments and
WE work with you to customize your needs!
• Live “free” tech support on demand.
Time is Money
TeleReminder can Save
You Both!!

3. What do Missed Appointments mean
to you?
• According to the Medical Group Management Association, the
average missed appointment rate is b/w 18% - 22%.
• 50% of appointments are missed because Patients FORGET.
Rates are higher in underserved communities.
• No Shows = Reduction in Revenue
• Double Booking results to combat “No Shows” which creates
more problems.

4. Problems caused by No Shows
– Patients have to wait for their appointment
– Schedule is tough to predict
– Quality of care is diluted
– Loss of Repeat revenue.
– Unsatisfied patients, = loss of patients and future
referrals.

5. Simple Solutions for No Shows and
Scheduling Recare.
 A well managed practice should have 100% of their patients
scheduled for their next appointment before they leave the
office
 You should expect to still lose some of those patients (no-
shows, cancellations MIAs) but not more than 10%
 These appointments need special attention to make sure they
really happen
 The act of simply reminding your patients to show up can
decrease no shows. REMINDING patients to follow up and
schedule Recare ensures continued Revenue for the practice.

6. Methods for Reminders
Most of the Methods implemented in
offices today include
- Telephone (Person or Automated
- Mail (Postcards or Letters)
- Email
- Text Message

7. Advantages/Disadvantages of Each
Calls made by a person
Advantages Disadvantages
 Personal -Time consuming,
tedious
 Interactive - Expensive
 Smarter, (for the most part) - Skipped or Forgotten if
office
gets too busy.
- Only done while office
is open
- Limited Capacity.

8. Advantages/Disadvantages Cont’d
 Automated Telephone Reminders vs. Mail
Advantages Disadvantages
 Reliable - Not AS
Personal
 Time Saver - Not as Smart
 Cheaper
 Done in off hours/weekends
 High Capacity
 Customizable (message, language, etc)
Although “Snail Mail” offers more detail, You cannot guarantee,
delivery dates, receipt, and it is non interactive!
Mail

9. Other Media
Advantages/Disadvantages.
Email and Text
Advantages Disadvantages
- Can be informative - Not everyone checks it
frequently
- Can allow Confirms - Issues with delivery to
Spam
- Immediate delivery and feed back - Very short message
capacity
- Costs the patient
money

10. Best solution is a combined strategy
 Postcard or phone call 2-3 weeks before the
appointment
– Let patient know that you will be calling to confirm
– Provide appointment information
 Reminder phone call 24 hours before
– Give the patient a chance to confirm
 You can use email and text messaging to enhance
phone/mail but not instead
 Use a person to deal with the exceptions
 Persistence and tracking is key

11. Additional strategies
You can deploy the solution to reactivate
patients
– Mail and call patients that have not been for a visit
in 24-6 months
– You can start by casting a wide net and then
zeroing on specific patients
Keep track on the numbers so you can create
goals for yourself and your staff

12. Summary
 Missed appointments are costly
 Booking and executing recare is important
 There are many ways to communicate with patients
 Best strategy is to combine mail, email/txt &
telephone
 Also use solution to deactivate patients
 Benefit analysis
 TeleReminder is EASY!!!!!
 TeleReminder saves money!!!