In this opportunity, we introduce two study cases: * NotreCompagnie, a product company * UnsereFirma, a service company These examples allow us to show two complete different management systems: Manual, Procedures, Records, and Work Agendas. Presentation includes Demo Users to check real working systems.

1. Quality Management –
Study Cases
Andrea Gentil
Business Expert
www.oquma.com
2010-07-27

2. OQUMA – Quality Management
OQUMA provides an online software service
to manage the full quality system.
• Templates and examples
• Documents and records
• Agenda and tasks
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3. Introduction
ISO 9000:2005 defines 4 generic product
categories:
Categories: Examples:
• Services • Transport
• Software • Computer program
• Hardware • Engine mechanical part
• Processed materials • Lubricants
We introduce our two most representative cases:
• NotreCompagnie (products)
• UnsereFirma (services)
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4. NotreCompagnie:
• The company provides excellent designed and
innovatively shaped cups and mugs
• The company is implementing its management system ,
and made its first management review.
• OQUMA registered users: 3
Name Job Function
Florent Brel Production Control QMS Responsible – Document
Author
Jean P. Belmond Production Manager Management Representative –
Document Reviewer
Philippe Starck President Top Management – Document
Approver
Under a document management ideal scheme , it is desirable to have three
actors : Author, Reviewer and Approver
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5. UnsereFirma:
• The company provides on time communications
repairing services
• The company is implementing its management system ,
and made its first management review.
• OQUMA registered users : 3
Name Job Function
Florence Kissinger Service Control QMS Responsible – Document
Author
Kamilla Busch Service Department Management Representative –
Manager Document Reviewer
Barbara Schmidt President Top Management – Document
Approver
Under a document management ideal scheme , it is desirable to have three
actors : Author, Reviewer and Approver
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6. Access to Study Case
Step 1 – Log in to the system:
http://service.oquma.com
NotreCompagnie:
Usuario: nc.demo1
Password: nc.demo1
UnsereFirma:
Usuario: uf.demo1
Password: uf.demo1
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7. Documents and Records
Step 2 - Documents: Both companies
uploaded manual chapters, operative
procedures and work instructions
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8. Documents and Records
Step 2 - Documents: NotreCompagnie
manual approval workflow
Florent Brel Jean P. Belmond Philippe Starck
QMS Management Top Management
Responsible Representative
To Review To Approval To Publish
Draft Review Approval Published
Improve Improve
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9. Documents and Records
Step 3 – Records: Both companies uploaded
fulfilled records
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10. Documents and Records
Step 3 – Records: NotreCompagnie audit
program approval workflow
Florent Brel Jean P. Belmond
QMS Management
Responsible Representative
To Approval To Publish
Draft Approval Published
Improve
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11. Agenda and Tasks
Step 4 – Pending Tasks: Each user has
pending tasks according to the document
status.
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12. Conclusion
In this presentation we described two study
cases:
1. Introduction
2. Access
3. Documents and
Records
4. Agenda and Tasks
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13. Thank you for you attention
Quality Management –
Study Cases
Andrea Gentil
Business Expert
www.oquma.com
@ 2010 Prieco S.A. - All rights reserved. 13