1. Anindya Basu Cell number: 7838503766
4/2 chaku khan Sama lane Home number: 9830621266
Kolkata – 700009 Email:b.anindya@yahoo.com
Date Of Birth: 27 Dec 1981
Educational Qualification Passed year Marks
ICSE 1999 50%
Higher secondary examination: 2001 51%
Graduate from KarpagamUniversity Chennai 2013 50%
 Wipro Bpo Solution:
Joined in 3rd July as Associatein Wipro
Job Role: joined in Dell Process for Technical Troubleshooting in Desktop Process where have to take calls
of US process and responsibleto givingresolution in call to call basis,havegiven the responsibility of
Team’s
Resolution Expert where have to resolveall the issuewhich cannotbe resolved by other Team members.
Achievement: Got Certified as Q3 Part of Best Team in 2006
Got Certified as Q3 Partof Best Team in 2007
Moved to Hp Process as an Senior Associatein 2008 in November
Promoted as Advance Support Group in 9th May 2009 in Desktop Process.
Job Role: As Advance Support Group has to take the responsibility of Team of 25 people where have to
provideTotal Resolution provided (TPR) to the agents which was the main target with all other
parameters likeCSAT DSAT and other compliancepart.
Achievement: Got certified as the best ASG for Whole Month for Aug 2010,Sep 2010 Nov 2010
Got certified of Appreciation for holiday seasonsfor year of 2010-11 & 2011-12
Certified as Technical Mentor form Hp on 11th April 2012.
 Dell Services- Noida
Joined Dell Service on 2 June 2014 as ClientTechnical Support Associate.
Joined as a Associatein Hyatt Services Desk
Job Role: Providehardware/ software and network problem diagnosisviaTelephone/Email/chat.
Coordinate and manage relationship with vendors and support staff.
Administer and provide user accountprovisioning.
Respond to telephone calls,email,instantmessages and assigned ticket/ work orders / incident
to appropriatesupportteams.
Perform User accountmanagement activities.

2. Area of Interest: Cricket, Football and Swimming also haveparticipatein National swimmingcompetition
Representing West Bengal.
Hobbies: Travelling ,collectingDifferent countries currency , Hangout with friends .