Presentation on what is Emotional Intelligence (EQ) and how you can help improve your emotional intelligence. It covers tools to help and explains why it's important to be emotionally intelligent. The end as examples of companies using emotional intelligence to get results for their companies.
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What Is Emotional Intelligence
Self- Awareness
Self – Management
Social Awareness
Relationship Management
*From the Hay Group in their ECI assessment
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Why is it Important?
Exercise
Audience Participation
Stress response
70% of American workers either are “not engaged” or are “actively disengaged” at work
Emotional intelligence is 2x as important as cognitive abilities in predicting outstanding
employee performance*
Emotional Intelligence accounts for more than 85 percent of star performance in top
leaders*
Divisions managed by leaders with strong emotional intelligence outperformed revenue
targets by 20 percent**
Performance of highly emotionally and socially intelligent sales representatives was more
than double that of their less effective peers.**
June 2013 Gallup Survey
*Hay Group studies
**Hay Group study and anecdotal sample size
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What you can do to improve
Individually
Language
Mindfulness/awareness
Self-care
Groups
Appreciative Inquiry
Company Level
S.O.A.R. strategy methodology
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Language Matters
*The Role of Positivity and Connectivity in the Performance of Business Teams Losada and Heaply
Performance Level
High
Medium
Low
Positive/Negative Comment Ratio
5.614 (~6:1)
1.855 (~2:1)
.363 (~1:3)
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Mindfulness/Awareness
What it is
Makes you aware of yourself
Lowers blood pressure*
Critical for Self Awareness and Social Awareness components of Emotional
Intelligence
What you can do
Mindfulness journaling
Meditate - HeadSpace.com for Daily mindfulness practice
Positive Intelligence
* Randomized Controlled Trial of Mindfulness-Based Stress Reduction for Prehypertension
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Appreciative Inquiry
The cooperative search for the best in people, their organizations, and the world
around them. It involves systematic discovery of what gives a system “life”
when the system is most effective and capable in economic, ecological, and
human terms*
* Appreciative Inquiry Handbook
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SOAR Strategy Methodology
Based on Appreciative Inquiry and Positive Psychology
Designed as a methodology and not just a tool
Desired outcome is clarity and aligned action for every stakeholder*
* The Thin Book of SOAR
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Strengths
-Organizations Resources and
capabilities
-Basis for differentiating advantage
Weaknesses
-Absence of strength; lack of
resource or capability
-Flipside of a strength; downside of
focusing on competitive advantage
Opportunities
-External circumstances that support
profit and growth
-Unfilled customer needs, new
technology, favorable legislation
Threats
-External circumstances that hinders
profits and growth
Strengths
-What are we doing really well?
-What are our greatest assets?
-What are we most proud of
accomplishing
-What do our strengths tell about our
skills
Opportunities
-How do we collectively understand
outside threats?
-How can we reframe to see the
opportunity
-What is the enterprise asking us to do
-How can we best partner with others
Aspirations
-Considering Strengths and
Opportunities, who should we become
-How do we allow our values to drive
our vision
-how can we make a difference for our
organization and its stake holders
Results
-What are our measurable results
-What do we want to be known for
-Ho do we tangibly translate
Strengths, Opportunities, and
AspirationsSource: Stavors, Hinriches, Hammond, Annis; The Thin Book of SOAR;
2009
SWOT -> SOAR
Mapping
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Let’s Try it
Topic: Deep Supportive Connection(s)
Description: Deep Supportive Connections are relationships that you have where it is
open, transparent, honest, and very trusting. You feel at ease with these
relationships and know that if you need support you can get it, if you need feedback
you know they are a safe place to go for feedback. It might be with an individual or
with a group of people.
Q1: (Inquiry) Tell me about a time in your life when you experienced an amagin deep
supportive connection(s). It could have been in Kindergarten or it could have been
last week. Think of an example outside of Vistage if possible. How did it make you
feel? What was the most memorable story from the deep supportive connection(s)?
Q2: (Aspirational) It’s now 2016 and because of the great work you and the Vistage
group you have developed a group that is even better than it was in 2014 when it
comes to having deep supportive connections. Your group is the envy of other Vistage
groups and they look to your group on how you did it. How did you do it? What does
it look like? What were the tools that you used to help you get there?
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Hunter-Douglas
Long Term Outcomes*
• Yields surge to 98.5%--$10-12 million revenue
• Turnover hovers at ≤15% down from 42%
• $25MM in cost savings during AI work
• Multiple-year winner of the STAR award
• Top “10” Places to Work
* Appreciative Inquiry Handbook
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Nutrimental Foods*
Rodrigo Loures, CEO
300 % Increase in Profit
75 % Decrease in Absenteeism
Appointment to President Lula’s Economic and Social Council
World Business Academy Award
Rise to Best 100 Companies in the Nation
* Appreciative Inquiry Handbook
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Other Results*
Navy
$2 Billion* “Winning the Battle for People”
Trucking Company**
Stock Price Follows Increasing Engagement Scores:$14 $41 in 1.5 Years
38 % Higher Productivity
*Testimony House Armed Services
**Appreciative Inquiry Handbook
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Roadway*
Revenues increased by 25.7% following the SOAR event
Generated over $1,000,000 in business from an idea that was conceived in the
SOAR event
Income from operations went from $.72 per share to $1.37 per share for Q4
year over year
* Appreciative Inquiry Handbook