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Picturing Your Data is Better Than
1,000 Numbers: Data Visualization
Techniques for Social Change

#12NTCviz



Beth Kanter
Johanna Morariu
Brian Kennedy
#12NTCviz Session Wiki:




  http://nonprofits-data-visualization.wikispaces.com/

                  Picturing Your Data is Better Than
                                                         Slide 1
                            1,000 Numbers
Agenda
Opening

Data/Infoviz for:

   1) Measuriung the Networked Nonprofit:
      Creating a Data-Informed Culture
      Beth Kanter

   2) Data, Assessment, Learning, and Management
      Johanna Morariu

   3) Communications and Advocacy
      Brian Kennedy

Closing

                    Picturing Your Data is Better Than
                                                         Slide 2
                              1,000 Numbers
Pulse of the room
  ●   Organization budget

  ●   Staffing for data collection / management

  ●   Use of data / data visualizations

  ●   Self assessment




                  Picturing Your Data is Better Than
                                                       Slide 3
                            1,000 Numbers
My story about measurement and data ….
Social Media Nonprofit ROI Poetry Slam
2009
Strategy
                      Plan
                    Research


Refine
                                         Do
Adapt          Measurement
               is powerful if
                you use the
                   data!
         Analyze
     Visualize                 Measure
         Insights
The Five Stages of Measurement
Acceptance

                                       Data
                             Delight   Informed
                 Confusion
          Fear
 Denial
Denial
           Social media [my
          program] is an art
         form, not a science.
              It can’t be
              measured!
Fear
       What if my strategy
       or program doesn’t
         show success?
Confusion     I know I should
            measuring our social
             media [program],
            but not sure what or
                   how?
Delight   Hey check out
            these cool
             metrics!
Data Informed
                  Successful social media or
                program decisions start with
                       measurement
Where is your organization?

                                             Data
                                   Delight   Informed
                       Confusion
             Fear
   Denial




2-3 volunteers for each stage to come to the front of
the room and hold a sign!
Creating a Data-Informed Culture—
How Your Organization can
Embrace the Data and Use What it
Can Teach You.
Data-Informed Not Data-Driven
Data-Informed
Data Is Used For Continuous Improvement
What does a data
informed culture look like
in a nonprofit?
It starts from the
        top!
Don’t Just Count Your Data, Understand Why
Don’t be chained by your data …
Why did it fail?
What did we learn?
What insights can use
next time around?




DoSomething.Org’s Fail Fest
More time think about that the data, then collect it
Tear down those silos
Meetings are just about sharing numbers
Even the smallest wins are a victory!
Stages of a Data Informed Culture

CRAWL              WALK                   RUN              FLY




                   Data collection, but   Data from multiple     Has org wide KPIs or
No formal          not consistent or                             results
                                          sources
reporting          shared between                                Organization wide
                                          System and structure
Lacks consistent   departments                                   dashboard with
                                          for collection
data collection                                                  customized views
                                          Discussed at staff
Lacks systems      Data not linked to                            Data is shared across
                                          meetings
Decisions are      results, could be                             departments
                                          Uses data for
passion-driven     wrong data                                    Formal process for
                                          planning and
                                          decisions              analyzing, discussing, and
                   Rarely makes                                  applying results
                   decisions to improve                          Data visualization for
                                                                 reports and reflection
Becoming Data-Informed: Change Is Easy
With Baby Steps

• Begin at the end – discuss and identify
  results
• Curator of metrics
• Use experiments to help you evolve
• Get started with a small data collection
  project that is high priority in your
  organization
• Learn from your results
Picturing Your Data is Better Than
                                     Slide 30
          1,000 Numbers
Human brains are wired to speak
and understand spoken language.


People have to be taught to
write and read.


Understanding the written word is not a
natural human ability; but human brains do
innately process shapes.

 For a great discussion of these—and related—topics, I recommend Designing with the
 Mind in Mind (2010) by Jeff Johnson—especially chapter four, Reading is Unnatural.


                            Picturing Your Data is Better Than
                                                                                      Slide 31
                                      1,000 Numbers
Picturing Your Data is Better Than
                                     Slide 32
          1,000 Numbers
Design Principles
1)   Maximize data:ink




              Example taken from Data-Ink Ratio, Infovis Wiki,
              http://www.infovis-wiki.net/index.php/Data-Ink_Ratio

                         Picturing Your Data is Better Than
                                                                     Slide 33
                                   1,000 Numbers
Design Principles
2)   Make color and contrast work for you:



                                                             Emphasis



                                                               Clarity



                                                                Unity



                                                                 Flow



                        Picturing Your Data is Better Than
                                                                         Slide 34
                                  1,000 Numbers
client colors




 color scheme
 www.design-
 seeds.com




                   Figure 9: Awareness and Knowledge Changes Seen by Participants (n = 42)



translation into
design element



                                                                                   Slide 35
Design Principles
3)   Allow the purpose to select the medium




                        Picturing Your Data is Better Than
                                                             Slide 36
                                  1,000 Numbers
Design Principles
4)   Classic graphic design principles


 Balance              Rhythm              Proportion            Dominance            Unity




           For a great discussion of these principles I recommend
           The Principles of Design by Joshua David McClurg-Genevese, available at
           http://www.digital-web.com/articles/principles_of_design/

                               Picturing Your Data is Better Than
                                                                                        Slide 37
                                         1,000 Numbers
Picturing Your Data is Better Than
                                     Slide 38
          1,000 Numbers
Data/infoviz strategic learning examples
 1)   Maps—relationships, networks, systems




                        Picturing Your Data is Better Than
                                                             Slide 39
                                  1,000 Numbers
Data/infoviz strategic learning examples
 1)   Maps—relationships, networks, systems




              For more information about Eva’s work and Net-Map visit
              http://netmap.wordpress.com/

                          Picturing Your Data is Better Than
                                                                        Slide 40
                                    1,000 Numbers
Data/infoviz strategic learning examples
 2)   Placemats




                                                       11 x 17 (!)




                  Picturing Your Data is Better Than
                                                          Slide 41
                            1,000 Numbers
Data/infoviz strategic learning examples
 3)   Dashboards

                                                                                                        YTD      Benchmark
                         % (out of n) of training participants who report increased knowledge /
                         understanding
                                                                                                     85% (120)     75%
          Training




                         % (out of n) of training participants who report increased likelihood
                         they will take action
                                                                                                     73% (120)     70%
                         # of times organizations report using our materials or request
                         additional training
                                                                                                        42          25
          Publications




                         # of publications / resources downloaded                                      117          50

                         # of citations / references made to publications / resources                   62          25

                         # of individuals who request publications, resources, or interviews            29          25

                         Avg. rating of partnerships BY PARTNERS                                       3.75        3.50
          Partnerships




                         Avg. rating of partnership BY STAFF                                           3.53        3.50
                         # of times partners reach out to us for information, recommendations,
                         materials, or assistance
                                                                                                        28          25
                         % (out of n) of targets who report they will take action as a result of a
                                                                                                       34%         65%
          Advocacy




                         meeting
                         Avg. rating of perceived success of advocacy meetings                         2.63        3.50
                         # of policymakers or policy shapers who reach out for information,
                         materials, or assistance
                                                                                                        26          25


                                Picturing Your Data is Better Than
                                                                                                                          Slide 42
                                          1,000 Numbers
Data/infoviz strategic learning examples
 4)   Research and evaluation findings




                         Picturing Your Data is Better Than
                                                              Slide 43
                                   1,000 Numbers
Data/infoviz strategic learning examples
 4)   Research and evaluation findings




                         Picturing Your Data is Better Than
                                                              Slide 44
                                   1,000 Numbers
Picturing Your Data is Better Than
                                     Slide 45
          1,000 Numbers
Lousy data infects good data




http://www.flickr.com/photos/28misguidedsouls/4894961932/
http://www.flickr.com/photos/wilhei/109403331


Fit to audience and purpose
Visualizations ≠ truth




http://www.flickr.com/photos/ngmmemuda/4482259587/
Embrace and use workaday vizes




http://www.flickr.com/photos/attawayjl/5520057227/
Toward more effective communication:
One organization’s evolution
• In the beginning, we were all about words…lots and lots of them
• Academic-style communication that challenged accomplished academics


  A 63-word sentence?




                        Picturing Your Data is Better Than
                                                                    Slide 51
                                  1,000 Numbers
We learn more deeply from words &
pictures than from words alone
• This is known as the “multimedia principle”
• It is applied by the masters of communication…the advertising industry
• In TV ads, the magic moment is called “audio-visual lock”




                         Picturing Your Data is Better Than
                                                                       Slide 52
                                   1,000 Numbers
Communicating why we need
The Children’s Movement of California
• Children clearly are not a priority in public policymaking today
• Lobbying dollars, campaign contributions and large organized groups of
  voters are the sources of power in politics today
• Kids need a source of power




                          Picturing Your Data is Better Than
                                                                      Slide 53
                                    1,000 Numbers
Communicating why we need
The Children’s Movement of California
• Children clearly are not a priority in public policymaking today
• Lobbying dollars, campaign contributions and large organized groups of
  voters are the sources of power in politics today
• Kids need a source of power




                          Picturing Your Data is Better Than
                                                                      Slide 54
                                    1,000 Numbers
Communicating why we need
The Children’s Movement of California
• The broad support for children in our society has been too diffuse to have
  the impact it should on California’s priorities
• Connecting the many, many organizations and people that are
  pro-kid can change the game




                         Picturing Your Data is Better Than
                                                                        Slide 55
                                   1,000 Numbers
Adding dimension, meaning &
usefulness through data design
The 2010 California County Scorecard of Children’s Well-Being challenge:
    • Track 26 data indicators, for each of the state’s 58 counties, over
      time and by race/ethnicity
    • Aim to surface bright spots
    • The raw data:


                                                              I’m actually only 1/13
                                                                 of the raw data




                         Picturing Your Data is Better Than
                                                                               Slide 56
                                   1,000 Numbers
Adding dimension, meaning &
usefulness through data design
• Calculated “Bottom, Middle, Top” terciles
• Added Rural/Urban and Income Level designations
• Unique county “fingerprints” of child well-being emerged




                         Picturing Your Data is Better Than
                                                              Slide 57
                                   1,000 Numbers
Adding dimension, meaning &
usefulness through data design
• Where are other counties like mine doing better?




                         Picturing Your Data is Better Than
                                                              Slide 58
                                   1,000 Numbers
Evaluate This Session!
Each entry is a chance to win an NTEN engraved iPad!




or Online using              at www.nten.org/ntc/eval
Picturing Your Data is Better Than
1,000 Numbers: Data Visualization
Techniques for Social Change

#12NTCviz



Beth Kanter
Johanna Morariu
Brian Kennedy

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12 nt cviz

  • 1. Picturing Your Data is Better Than 1,000 Numbers: Data Visualization Techniques for Social Change #12NTCviz Beth Kanter Johanna Morariu Brian Kennedy
  • 2. #12NTCviz Session Wiki: http://nonprofits-data-visualization.wikispaces.com/ Picturing Your Data is Better Than Slide 1 1,000 Numbers
  • 3. Agenda Opening Data/Infoviz for: 1) Measuriung the Networked Nonprofit: Creating a Data-Informed Culture Beth Kanter 2) Data, Assessment, Learning, and Management Johanna Morariu 3) Communications and Advocacy Brian Kennedy Closing Picturing Your Data is Better Than Slide 2 1,000 Numbers
  • 4. Pulse of the room ● Organization budget ● Staffing for data collection / management ● Use of data / data visualizations ● Self assessment Picturing Your Data is Better Than Slide 3 1,000 Numbers
  • 5. My story about measurement and data ….
  • 6.
  • 7. Social Media Nonprofit ROI Poetry Slam 2009
  • 8. Strategy Plan Research Refine Do Adapt Measurement is powerful if you use the data! Analyze Visualize Measure Insights
  • 9.
  • 10. The Five Stages of Measurement Acceptance Data Delight Informed Confusion Fear Denial
  • 11. Denial Social media [my program] is an art form, not a science. It can’t be measured!
  • 12. Fear What if my strategy or program doesn’t show success?
  • 13. Confusion I know I should measuring our social media [program], but not sure what or how?
  • 14. Delight Hey check out these cool metrics!
  • 15. Data Informed Successful social media or program decisions start with measurement
  • 16. Where is your organization? Data Delight Informed Confusion Fear Denial 2-3 volunteers for each stage to come to the front of the room and hold a sign!
  • 17. Creating a Data-Informed Culture— How Your Organization can Embrace the Data and Use What it Can Teach You.
  • 19. Data-Informed Data Is Used For Continuous Improvement
  • 20. What does a data informed culture look like in a nonprofit?
  • 21. It starts from the top!
  • 22. Don’t Just Count Your Data, Understand Why
  • 23. Don’t be chained by your data …
  • 24. Why did it fail? What did we learn? What insights can use next time around? DoSomething.Org’s Fail Fest
  • 25. More time think about that the data, then collect it
  • 27. Meetings are just about sharing numbers
  • 28. Even the smallest wins are a victory!
  • 29. Stages of a Data Informed Culture CRAWL WALK RUN FLY Data collection, but Data from multiple Has org wide KPIs or No formal not consistent or results sources reporting shared between Organization wide System and structure Lacks consistent departments dashboard with for collection data collection customized views Discussed at staff Lacks systems Data not linked to Data is shared across meetings Decisions are results, could be departments Uses data for passion-driven wrong data Formal process for planning and decisions analyzing, discussing, and Rarely makes applying results decisions to improve Data visualization for reports and reflection
  • 30. Becoming Data-Informed: Change Is Easy With Baby Steps • Begin at the end – discuss and identify results • Curator of metrics • Use experiments to help you evolve • Get started with a small data collection project that is high priority in your organization • Learn from your results
  • 31. Picturing Your Data is Better Than Slide 30 1,000 Numbers
  • 32. Human brains are wired to speak and understand spoken language. People have to be taught to write and read. Understanding the written word is not a natural human ability; but human brains do innately process shapes. For a great discussion of these—and related—topics, I recommend Designing with the Mind in Mind (2010) by Jeff Johnson—especially chapter four, Reading is Unnatural. Picturing Your Data is Better Than Slide 31 1,000 Numbers
  • 33. Picturing Your Data is Better Than Slide 32 1,000 Numbers
  • 34. Design Principles 1) Maximize data:ink Example taken from Data-Ink Ratio, Infovis Wiki, http://www.infovis-wiki.net/index.php/Data-Ink_Ratio Picturing Your Data is Better Than Slide 33 1,000 Numbers
  • 35. Design Principles 2) Make color and contrast work for you: Emphasis Clarity Unity Flow Picturing Your Data is Better Than Slide 34 1,000 Numbers
  • 36. client colors color scheme www.design- seeds.com Figure 9: Awareness and Knowledge Changes Seen by Participants (n = 42) translation into design element Slide 35
  • 37. Design Principles 3) Allow the purpose to select the medium Picturing Your Data is Better Than Slide 36 1,000 Numbers
  • 38. Design Principles 4) Classic graphic design principles Balance Rhythm Proportion Dominance Unity For a great discussion of these principles I recommend The Principles of Design by Joshua David McClurg-Genevese, available at http://www.digital-web.com/articles/principles_of_design/ Picturing Your Data is Better Than Slide 37 1,000 Numbers
  • 39. Picturing Your Data is Better Than Slide 38 1,000 Numbers
  • 40. Data/infoviz strategic learning examples 1) Maps—relationships, networks, systems Picturing Your Data is Better Than Slide 39 1,000 Numbers
  • 41. Data/infoviz strategic learning examples 1) Maps—relationships, networks, systems For more information about Eva’s work and Net-Map visit http://netmap.wordpress.com/ Picturing Your Data is Better Than Slide 40 1,000 Numbers
  • 42. Data/infoviz strategic learning examples 2) Placemats 11 x 17 (!) Picturing Your Data is Better Than Slide 41 1,000 Numbers
  • 43. Data/infoviz strategic learning examples 3) Dashboards YTD Benchmark % (out of n) of training participants who report increased knowledge / understanding 85% (120) 75% Training % (out of n) of training participants who report increased likelihood they will take action 73% (120) 70% # of times organizations report using our materials or request additional training 42 25 Publications # of publications / resources downloaded 117 50 # of citations / references made to publications / resources 62 25 # of individuals who request publications, resources, or interviews 29 25 Avg. rating of partnerships BY PARTNERS 3.75 3.50 Partnerships Avg. rating of partnership BY STAFF 3.53 3.50 # of times partners reach out to us for information, recommendations, materials, or assistance 28 25 % (out of n) of targets who report they will take action as a result of a 34% 65% Advocacy meeting Avg. rating of perceived success of advocacy meetings 2.63 3.50 # of policymakers or policy shapers who reach out for information, materials, or assistance 26 25 Picturing Your Data is Better Than Slide 42 1,000 Numbers
  • 44. Data/infoviz strategic learning examples 4) Research and evaluation findings Picturing Your Data is Better Than Slide 43 1,000 Numbers
  • 45. Data/infoviz strategic learning examples 4) Research and evaluation findings Picturing Your Data is Better Than Slide 44 1,000 Numbers
  • 46. Picturing Your Data is Better Than Slide 45 1,000 Numbers
  • 47. Lousy data infects good data http://www.flickr.com/photos/28misguidedsouls/4894961932/
  • 50. Embrace and use workaday vizes http://www.flickr.com/photos/attawayjl/5520057227/
  • 51.
  • 52. Toward more effective communication: One organization’s evolution • In the beginning, we were all about words…lots and lots of them • Academic-style communication that challenged accomplished academics A 63-word sentence? Picturing Your Data is Better Than Slide 51 1,000 Numbers
  • 53. We learn more deeply from words & pictures than from words alone • This is known as the “multimedia principle” • It is applied by the masters of communication…the advertising industry • In TV ads, the magic moment is called “audio-visual lock” Picturing Your Data is Better Than Slide 52 1,000 Numbers
  • 54. Communicating why we need The Children’s Movement of California • Children clearly are not a priority in public policymaking today • Lobbying dollars, campaign contributions and large organized groups of voters are the sources of power in politics today • Kids need a source of power Picturing Your Data is Better Than Slide 53 1,000 Numbers
  • 55. Communicating why we need The Children’s Movement of California • Children clearly are not a priority in public policymaking today • Lobbying dollars, campaign contributions and large organized groups of voters are the sources of power in politics today • Kids need a source of power Picturing Your Data is Better Than Slide 54 1,000 Numbers
  • 56. Communicating why we need The Children’s Movement of California • The broad support for children in our society has been too diffuse to have the impact it should on California’s priorities • Connecting the many, many organizations and people that are pro-kid can change the game Picturing Your Data is Better Than Slide 55 1,000 Numbers
  • 57. Adding dimension, meaning & usefulness through data design The 2010 California County Scorecard of Children’s Well-Being challenge: • Track 26 data indicators, for each of the state’s 58 counties, over time and by race/ethnicity • Aim to surface bright spots • The raw data: I’m actually only 1/13 of the raw data Picturing Your Data is Better Than Slide 56 1,000 Numbers
  • 58. Adding dimension, meaning & usefulness through data design • Calculated “Bottom, Middle, Top” terciles • Added Rural/Urban and Income Level designations • Unique county “fingerprints” of child well-being emerged Picturing Your Data is Better Than Slide 57 1,000 Numbers
  • 59. Adding dimension, meaning & usefulness through data design • Where are other counties like mine doing better? Picturing Your Data is Better Than Slide 58 1,000 Numbers
  • 60. Evaluate This Session! Each entry is a chance to win an NTEN engraved iPad! or Online using at www.nten.org/ntc/eval
  • 61. Picturing Your Data is Better Than 1,000 Numbers: Data Visualization Techniques for Social Change #12NTCviz Beth Kanter Johanna Morariu Brian Kennedy