We have worked with a design challenge that aims to create a more humanized legislation for the Swedish health care. We have worked from a patient perspective to design the health care service for them. This work will be used to review the liability law that regulates parts of the health care.

1. © 2014 ANTROP

2. 84 000 patients spend
460 000 unnecessary days
€ 170 000 000
© 2014 ANTROP
The Swedish National Board of Health and Welfare (Socialstyrelsen) 2013

3. Bertil
Bertil
© 2014 ANTROP

4. © 2014 ANTROP
65
Then
Now
An aging population

5. More symptoms can be cured
© 2014 ANTROP

6. Care is seen as production
© 2014 ANTROP
Löpande band bild
Care seen as production

7. Care for individual symtoms …
© 2014 ANTROP

8. … instead of the patient as a whole
© 2014 ANTROP

9. © 2014 ANTROP
Service Design
+
Health Care

10. © 2014 ANTROP
We get stuck on the
legislation …

11. Humanised legislation
© 2014 ANTROP

12. © 2014 ANTROP
Negative experience Ambulance
Ambulance Negative experience
Bertil 80, multiple conditions:
”I am not able to take care of myself at home”
Bertil 80 years, multiple conditions:
“I am not able of taking care of myself at home”
Home care
House
Emergency
Local GP
Geriatrics
Infection
Cardiologist
Surgeon
May June July August

13. How can the care be
coordinated better?
How can more of the
care be given at home?
© 2014 ANTROP

14. Bild på workshopvägg
© 2014 ANTROP

15. © 2014 ANTROP
The VIP patients

16. © 2014 ANTROP
My Medication
?
MOBILE GERIATRIC TEAM
!
ONE STOP CLINIC
PATIENT & PRIMARY CONTACT
My Visits
2
3
32 41 21 My Contact
Info !

17. © 2014 ANTROP
SOCIETY PATIENTS
HEALTHCARE
PROFESSIONALS

18. © 2014 ANTROP

19. © 2014 ANTROP

20. Humanised legislation
Creating value for quality of life
© 2014 ANTROP

21. Bilder och namn på oss som har lett
arbetet
erik.hammarstrom@antrop.se
jonas.gumbel@svid.se
anna.ingmanson@regeringskansliet.se