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Jackie Ramstedt Webinar: Team Building
1. “In It to Win
It!”
Presented by
Taking Your Team, to the Top!
Jackie Ramstedt CAM, CAPS, CAS
“The Multifamily Industry Performance Expert”
www.JackieRamstedt.com
Proudly Sponsored By
2. Twitter Hashtag
#MFIwebinar
If you use Twitter, add this to the
end of your tweets to be included
in the discussion of the webinar!
3. Happy Earth Day!!!
Friday, April 22nd!
What Are YOU
Doing
To Celebrate?
http://holidays.kaboose.com/earth-day/
4. “The Way A Team Plays
As A Whole
Determines Its Success.
You May Have
The Greatest
Bunch of Individual Stars
But If They Don’t
Play Together
The Club Won’t Be Worth
A Dime!”
Babe Ruth
5. The Pareto Leadership Principle
“The 20/80 Principle”
20% of the people take up 80% of our time
20% of the products brings in 80% of the profits
20% of the work gives us 80% of our satisfaction
20% of the people will make 80% of the decisions
20% of the people will give 80% of the money
20% of our time produces
80% of the results!
6. Why “Bad Employees” Can Be
Bad for Your Company’s Reputation!
How is
YOUR team
adding to
your
company’s
reputation
this year?
7. “The problem with hiring the wrong
people is that you end up having
to either
“live with them”…
“fix them”… or “fire them”.
All three of those are lousy options!”
Eric Harvey, www.WalkTheTalk.com
8. Damage of Hiring the Wrong
People!
68% experienced DECREASED Employee Morale
66% experienced DECREASED Work Productivity
51% experienced INCREASED Training Costs
44% experienced INCREASED Recruitment Costs
40% experienced INCREASED Severance Costs
54% experienced LOSS OF Customers or Market Share
9. Twitter Hashtag
#MFIwebinar
And don’t forget to type in your
questions on the chat and we will
be answering those at the end of
the webinar today too!
10. Polling Question Time!
Why Do You Think
People Quit Their
Jobs?
1. Job expectation wasn’t what they thought?
2. Mismatch in “people and position”?
3. Overwhelmed or feeling devalued?
4. Lack in confidence in direct supervisors?
1 5. Too little training or promotion opportunities?
13. Being Happy From The Start!
“Setting the Course” for Great Teamwork!”
“ The Good Of The Many Outweigh The Good Of The One!”
Mr. Spock, Star Ship Enterprise
14. Together WE!
Everyone TRUST
Achieves SOLUTIONS
More!
COMMUNICATION
UNDERSTANDING
16. Have your team create
a list of the best
qualities of a
successful team and
examples of each
17. What part does “chemistry” play
in developing relationships?
“Are You A Valuable,
Long-Term Contributor,
That Is A Good Fit With
The Rest Of The Team
and With How The
Company Does
Business?”
18. 1. Assessing the Situation
E -Tell Me What You Expect From Me!
2. Determining the Expectations
E - Give Me An Opportunity To Perform!
3. Identifying the Key Players
E -Let Me Know How I’m Getting Along!
4. Understanding the Company Culture
E -Give Me Guidance Where I Need It!
5. Targeting for an “Quick Win”
E - Reward Me According To My Contribution!
19. Creating Leaner, Team Based
Organizational Corporate Ladders
Larger Purpose Direction
Mentally Prepared Clarity
Defined Goals Direction
Communication Momentum
“Cooperation gets teams pulling together. Staying
focused on the organization’s mission ensures they pull
in the right direction.”
20. You will never get
your employees
to treat the customers
Finding Out More
any better than they
About feel the company is
Them From the
Beginning! treating them!
21. Behavioral Interviewing Techniques
“From your past
experience, how did you “How would you
handle an upset handle this
resident?” situation….
”you overheard
“Was there ever a another employee
speaking
decision you made unprofessionally to a
that you regretted resident”
making?”
22. Have your team “role
play” with different
challenges using the
Behavioral Questions.
23. Overcoming Team Conflict!
“The Solution Cycle”
Show Respect
Encourage
For Other
Honest
Person’s
Dialogue
Point of View
Attack the
Accept
Problem
Ownership
Not the
for
Person
Your Part
24. Using the C.A.L.M.
Model
Clarify the Issue
Address the Problem
Listen to the Other Side
Manage Your Way to Resolution
25. Polling Question Time!
What do you think would
be the best motivator
for most people?
1. Recognition and Praise
2. Additional Compensation $$
3. Awards, Trophies, Certificates
4. Advancements or Promotions
2 5. Time Off from Work
29. Six Steps To Creating An
“Employee Marketing Plan”
Proactive Recruiting
Effective Advertising
Mentoring Programs
Training For Success
Appreciation Rewards
Career Path Promotions
30. Teach the Business of the Business!
Let Them Be the Boss for the Day !
Don’t Tell Them… Show Them!
Hire and Keep HAPPY People!
32. 20 Questions You Should Ask Yourself
“Motivation, Education, & the Performance Principles”
1. What are my core values and beliefs?
2. What are my goals in Life…personally & professionally?
3. What are my goals for the next 6 months…the next year…the next five years…10 years?
4. What steps have I taken to accomplish these goals?
5. What do I respect about myself?
6. What are my greatest strengths? My greatest weaknesses?
7. What has been my proudest moment to date?
8. What fear do I need to overcome? And how can I overcome it?
9. What is my favorite thing about my work?
10. What is my least favorite thing about my work?
11. Do I feel competent in my work? If not, what makes me feel incompetent? Maybe “who” makes me feel that way?
12. Is the amount of work required of me reasonable? Is there too much to do or not enough to do?
13. How do I feel about my coworkers? My team as a whole? My boss? The company?
14. Do I look forward to going to work? Why or why not?
15. What would I really like to change about my work?
16. Can I “realistically” do anything about this change?
17. What are the reasons I go to work?
18. Do I believe in my business, my property, my company?
19. What is one extra step I can take to better serve both my “internal AND external” customers?
20. What was one of the happiest moments I had this past year? At work? At home?
33. Have your team make
goal sheets for
themselves each week
and track their own
progress.
35. Great Resources & Reading
www.WalktheTalk.com www.MultifamilyPro.com
36. “Where there is a shared vision
of excellence,
where people can be the best they
can be on a daily basis,
where they know what is
expected of them,
understand that reward is
linked to performance,
and believe they can
make a difference
because they will be heard,
they will go beyond our
expectations and
great things will start to happen.”
Frederic k W S ith, CE
. m O
Federal E xpress
38. Give us your feedback and win!
Visit our Fan Page
on Facebook
And give us your
feedback on
Today’s webinar!
www.Facebook.com/MultifamilyInsiders
39. Jackie Ramstedt, CAM, CAPS, CAS
“The Multifamily Industry Performance Expert”
Owner, National Speaker, Performance Coach, & CMO
Chief Motivational Officer
Ramstedt Enterprises, Inc.
www.JackieRamstedt.com
800.925.5169
www.facebook.com/ThePerformanceExpert
Thank You So Much www.linkedin.com/in/jramstedt
For Attending Today!
Please visit my web www.twitter.com/TheHappyBus
site to sign up
for future www.YouTube.com/JackieRamstedt
“On Line”
Educational Series! www.MultifamilyInsiders.com/JackieRamstedt
Sincerely,
Jackie
40. Thank You!
Jackie Ramstedt
Jackie@JackieRamstedt.com
(800) 925-5169
Deb Bronson-McGrath
Deb@DiscoverTrueNorth.com
(415) 640-5097
Ed Spiegel
ed@rentmineonline.com
(415) 412-9913
(http://www.MultifamilyInsiders.com)
41. “In It to Win
It!”
Premium Webinar Series for Jackie!
September…October…November!
Sign Up Now
for Special
Pricing!
http://www.multifamilyinsiders.com/jackie
42. Jackie Ramstedt, CAM, CAPS, CAS
“The Multifamily Industry Performance Expert”
Owner, National Speaker, Performance Coach, & CMO
Chief Motivational Officer
Ramstedt Enterprises, Inc.
www.JackieRamstedt.com
800.925.5169
www.facebook.com/ThePerformanceExpert
Thank You So Much www.linkedin.com/in/jramstedt
For Attending Today!
Please visit my web www.twitter.com/TheHappyBus
site to sign up
for future www.YouTube.com/JackieRamstedt
“On Line”
Educational Series! www.MultifamilyInsiders.com/JackieRamstedt
Sincerely,
Jackie
