Produced by Jackie Ramstedt (http://www.jackieramstedt.com/)and Multifamily Insiders (http://www.multifamilyinsiders.com)

1. “In It to Win It!”
Teambuilding Series
Presented by
Jackie Ramstedt, CAM, CAPS, CAS
Series #3: “The Multifamily Industry Performance Expert”
Communication www.JackieRamstedt.com
Disconnects Proudly Sponsored By
“Why Don’t
They Do What
I Tell Them To
Do?!”

2. Survey Throughout your Resident’s Life Cycle
Prospect
• Track leasing agent performance
• Convert more prospects
• Measure marketing effectiveness
SAMI
• Set the stage for a happy resident
• Are “Rent Ready” apartments “Rent Ready”?
• Invite residents to participate in property programs
(FaceBook, Paying Rent Online)
Post-Maintenance
• Monitor maintenance issue resolution
• Confirm maintenance staff’s professionalism
• Measure service timeliness
• Maintenance is the #1 controllable reason residents
move out (cited by 70% of former residents)
Pre-Renewal
• Identify & address issues to enhance renewal
opportunity
• Receive referrals from high-scoring residents

3. Leasing Dashboard “Snap Shot View”
-3-

4. Kateri Bain
Vice President of Sales
BlueLink LLC
(404) 304-1591
kateri@bluelinkdirect.com

5. Polling Question Time!
What people in your
company seem to have
the most “disconnect”
1
issues?
1. Managers and their Supervisors
2. Managers and their Assistant Managers
3. Managers and the Leasing Staff
4. Management and Maintenance

6. Disconnect #1
Importance of Priorities
I just
didn’t
have
time
today!

7. Improving your focus
Determining your motivation
Setting Priorities
How Good is Your
Time Management?
http://www.mindtools.com/pages/article/newHTE_88.htm

8. http://www.mindtools.com

9. http://www.mindtools.com

10. http://www.mindtools.com

11. Phone Calls To Make Completed Personal Correspondence Completed
1. _______________ ________ 1. _______________ ________
2. _______________ ________ 2. _______________ ________
3. _______________ ________ 3. _______________ ________
Tasks to Complete Completed
1. ____________________________________________________ ________
2. ____________________________________________________ ________
3. ____________________________________________________ ________
4. ____________________________________________________ ________
5. ____________________________________________________ ________
List of High Priority Completed List to DELEGATE Completed
1. _______________ ________ 1. _______________ ________
2. _______________ ________ 2. _______________ ________
3. _______________ ________ 3. _______________ ________
4. _______________ ________ 4. _______________ ________
5. _______________ ________ 5. _______________ ________
6. _______________ ________ 6. _______________ ________
7. _______________ ________ 7. _______________ ________

12. www.SmartDraw.com
Time Management Forms

13. #1 Time Management
Killer…Procrastination!
http://www.timethoughts.com/time-management.htm
Newsletters, articles, forms, blogs….

14. http://video.answers.com/time-
management-apps-for-freelancers
Time Management Apps for Smart Phones
“Mr. Mobile” Jay Goldman

15. Six Ways To “Speed Up”
Your Morning Routines!
1. Get A TIMER!
2. Stick To A Regular
Morning Routine!
3. Check Out Your Local
Weather The Night Before!

16. 4. Put Your Things
Together Night Before
5. Make Your Lunch
Ahead of Time
6. Make It A Team
Real Effort!
Where are my keys!!!

17. Finally a phone that I can
Disconnect #2 understand!
Comprehension
Comfort
Ability
Levels and
Familiarity

18. What Is She Really
Saying?!
What do I
struggle
with?
What Does That
Mean?!

19. What is a Mentor?
A mentor is a person who agrees to help
teach and guide another person.
Historically, the relationship between
the mentor and the person seeking a
mentor (sometimes called a “mentoring
protégé”) has been voluntary, informal,
and mutually-agreed upon.
A person may seek out a specific mentor;
or a mentor may select a specific
protégé—the best relationships often The NEW Karate Kid!
happen with self-selection (rather than
through a formal assignment).

21. Compatibility!
Matching Up The
“Right People”
With The
“Right People”!
Think of it like the
dating web sites!

22. Polling Question Time!
What should you
expect from a mentor
2
relationship?
1. Help you to find the answers instead of giving them to you
2. “Show you” instead of just “telling you”
3. Make you responsible and accountable for your actions
4. Be your “go to person ” when you have a situation needing
consultation on how to handle

23. Consider a long
Skype
distance mentoring
relationship
Your mentor can live
overseas or a different
state, and still be
effective in helping you
set professional goals
that are realistic and
achievable.

24. Mentor – Mentee Agreement SAMPLE
Our Mentoring Agreement SAMPLE –
Our Mentoring Agreement
We are voluntarily entering into a mentoring relationship that we expect to benefit both
of us. We want this to be a mutually rewarding experience with most of our time
together spent in development activities revolving around the student’s goals outlined
in the “MAP” “Our Mentoring Plan”. We note the following features of our
relationship:
Frequency of Meetings
How often will we meet?
Day(s) of the week:
Where will we meet?
How long will our meetings last?
Best Time to Call/Email/Text
At work:
At home:

25. Specific Role of the Mentor
(Model, guide, observe and give feedback, recommend developmental activities, facilitate
learning, suggest/provide resources, etc.)
Specific Role of the Mentee
As a willing participant in the Mentor Project, I commit to working with my mentor
throughout the program, attending all scheduled meetings with my mentor, and
communicating with my mentor weekly. Emergencies happen, so if I am unable to keep a
meeting date, an advance call will be made to my mentor to reschedule. I will develop
personal goals and be open to coaching and feedback from my mentor.
Confidentiality
Nothing that the mentee tells the mentor will be discussed with anyone except the Mentor
Coordinator. If the mentor feels it is important to involve another person, it will be
discussed first with the mentee. If there is serious issue or concern the mentor must break
confidentiality to seek legal protection according to the company policies.
No-fault Conclusion
We agree to a no-fault conclusion of this relationship if, for any reason, it seems
appropriate. Either party has the option of discontinuing the relationship for any reason, and
he or she will discuss this decision with the Mentor Coordinator before terminating the
relationship.
Mentee Signature Mentor Signature
Date Date

26. Disconnect #3
Buy In
Agreeing
on the
Reasoning
Why?

27. The “Buy In” Consists Of…
1.Clear message
2.Effective delivery
3.Emotional ties
4.W.I.I.F.M.

28. Napkin
Stories

29. Disconnect #4
Lack of Skills
“Not properly trained on a specific skill
that would give them confidence to do the
job correctly”
“Generational approach communication
through social networking VS soft skills of
relationship building between people face
to face”

30. Analyzing Your Own Team Members
“What Should You Be Looking For?”
Technical Skill Level
Personality Strengths
Generational Aspects
Overall Work Ethics
Communication Skills
Respect Level for Others
Multi-tasking

31. NAA “the Industry Insider” on line 07/19/11
Multitasking: More Work, Less Productivity
Digested From "Multitasking: More Work, Less Productivity"
MarketWatch (07/12/11) by Ruth Mantell
There is mounting proof that multitasking may be hurting productivity and actually
making employees worse thinkers. As a result, businesses need to re-examine goals
in this area.
"The human brain just really isn't built to switch
rapidly from one task to another. Workers who
constantly multitask are hurting their ability to
get work done, even when they are not
multitasking.
"Slowly, you are starting to see companies starting to change
from everything having to be answered immediately."

32. Disconnect #5
Competition!
Hey!
Not
Fair!

33. Polling Question Time!
How do you find
competition levels to
be within your
3
company ?
1. Somewhat good on some things
2. Prejudiced toward certain people
3. Not worth it, no real meaning
4. Good, helps to keep us focused

34. No longer an option, (economy
and market allowed us to
“enable people” to not have
to do something),
companies
expect you to do the job or
looking for someone else
who will!

35. “The 10 Things
Managers Must
Do to Increase
Employee
Engagement”
by David Zinger
11.03.11
http://hr.blognotions.com/2011/11/03/the-10-things-
managers-must-do-to-increase-employee-engagement

36. 1.Achieve Results
2.Path Progress
3.Maximize Performance
4.Foster Recognition
5.Build Relationships
6.Master Moments
7.Enliven Energy
8.Enhance Well-Being
9.Leverage Strengths
10.Make Meaning

37. Jackie’s Food for Thought
“Partnerships!”

38. Give us your feedback!
Visit our Fan Page on
Facebook
and give us your feedback on
today’s webinar!
www.Facebook.com/MultifamilyInsiders

39. Thank You!
Jackie Ramstedt, CAM, CAPS, CAS
jackie@jackieramstedt.com
(800) 925-5169
Kateri Bain, VP of Sales
kateri@bluelinkdirect.com
(404) 304-1591
http://www.MultifamilyInsiders.com