An overview of some of the topics and concepts we'll cover.

1. H+E Toolkit
antiauthority
the Velcro theory of
forced testable memory
prioritization credentials
authority
interrelations
solution focus
send destination
find the core the Sinatra test postcards
elements purpose simple
credible
script critical
moves
human-scale direct the rider
stocks principle find bright spots
use analogies
systems
Communications
concrete
flows
Systems Behavorial Change black & white
goals
leverage points
Thinking unexpected
stories emotion
feedback
motivate the
elephant help people grow use checklists
opportunities violate schemas
outcome traps
create mystery shape the path
find the feeling create action
target triggers
shrink the change
impact from a thing will it get to those expose knowledge
know your make it social
who need it? gaps appeal to idenity
mission tweak the
environment
verb
engineer early
Impact will they use it successes
is it needed? correctly?
build a culture
measure the
right thing
fail early, fail often embrace
drift constraints
measure it well
harvest ideas, edit
applications compelling
smart experience
recombinations jump fences framework
design
abductive thinking generative
reasoning metaphors
ask stupid
questions
make hope visible
combine familiar
and surprising