Designated to aim on present scenarios,considering the drawbacks and finding solution in order to improve customer maintenence

1. Customer Maintenance

2. Agenda
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 Introduction
 Current Process
 Solution
 Questions

3. Current Process
 All quotes and negotiations with clients are handled in paper.
 Authorization by manager have to be routed manually.
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4. Drawbacks
 Process is tedious.
 Requires paper work.
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5. Solution Overview
 We proposed the use of following architecture:
• SAP BPM
• SAP Portal
• SAP Web dynPro
• SAP ECC
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6. SAP BPM
 A holistic management approach for effective and efficient business.
 Easier and faster access to the information.
 Better control of information.
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7. SAP Portal
 Information is consumer centric.
 Secure.
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8. SAP Web dynPro
 Standard tool-set for UI development and execution.
 Uses MVC pattern.
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9. Advantages
 Data consistency.
 Reduced Paper work.
 Access through web browser.
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10. Challenges
 Data Collections.
 RFC import and binding.
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11. Web dynPro UI Screens
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12. Web dynPro UI Screens
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13. Questions ?
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