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The	
  Importance	
  of	
  Digital	
  Accessibility	
  
and	
  why	
  it	
  should	
  ma:er	
  to	
  the	
  business	
  sector	
  in	
  2014	
  
Lyndon	
  Borrow	
  
10	
  June	
  2014	
  
What	
  is	
  Digital	
  Accessibility?	
  
Digital	
  accessibility	
  is	
  creaDng	
  a	
  secure	
  technological	
  system	
  
for	
  digital	
  components	
  such	
  as:	
  
so	
  that	
  everyone	
  can	
  have	
  the	
  same	
  user	
  experience	
  when	
  
they	
  access	
  these	
  types	
  of	
  digital	
  components.	
  
What	
  is	
  Digital	
  Accessibility?	
  
How	
  would	
  you	
  access	
  the	
  Internet	
  if…	
  	
  
•  you	
  couldn’t	
  see	
  the	
  screen	
  	
  
•  had	
  difficulDes	
  hearing	
  sound	
  	
  
•  had	
  trouble	
  using	
  a	
  mouse	
  or	
  a	
  keyboard	
  	
  
•  had	
  cogniDve	
  difficulDes	
  
AbiliDes	
  Affect	
  Digital	
  Access	
  
Impact	
  of	
  Accessibility	
  
AssisDve	
  Technologies	
  and	
  Web	
  Accessibility	
  enables	
  
people	
  to	
  lessen	
  impact	
  of	
  disabiliDes	
  	
  
•  People	
  with	
  vision	
  impairments	
  can	
  listen	
  to	
  sites.	
  	
  
•  People	
  with	
  low	
  vision	
  can	
  enlarge	
  their	
  screens.	
  	
  
•  People	
  with	
  color	
  blindness	
  can	
  disDnguish	
  content	
  	
  
•  People	
  with	
  hearing	
  impairments	
  can	
  read	
  video.	
  	
  
•  People	
  with	
  motor	
  disabiliDes	
  can	
  use	
  tools	
  to	
  operate	
  
keyboards.	
  	
  
•  Persons	
  with	
  cogniDve	
  disabiliDes	
  can	
  understand	
  and	
  
focus	
  be:er.	
  
Why	
  is	
  Accessibility	
  Important?	
  
Legal	
  Obliga=ons	
  and	
  Risk	
  	
  
	
  
Legal	
  Requirements	
  	
  
–	
  Equality	
  Act	
  
	
  
	
  
Liability	
  	
  
–	
  Lawsuits	
  against	
  	
  
companies	
  who	
  do	
  	
  
not	
  make	
  their	
  services	
  	
  
accessible	
  to	
  those	
  with	
  disabiliDes.	
  
	
  
	
  
Accessibility	
  Standards	
  
WCAG	
  Standards	
  	
  
Web	
  Content	
  Accessibility	
  Guidelines	
  (WCAG)	
  is	
  a	
  
series	
  of	
  guidelines	
  published	
  by	
  the	
  W3C	
  
IniDaDve.	
  	
  
	
  
The	
  goal	
  is	
  to	
  create	
  a	
  single	
  shared	
  standard	
  for	
  
web	
  content	
  accessibility	
  that	
  meets	
  the	
  needs	
  of	
  
individuals,	
  organisaDons,	
  and	
  governments	
  
internaDonally.	
  
So	
  what’s	
  really	
  good	
  for	
  business?	
  
Opportunity:	
  the	
  business	
  case	
  	
  
–	
  maximising	
  reach	
  
11	
  
MILLION	
  
	
  
Disabled	
  	
  
people	
  
12	
  
MILLION	
  
	
  
older	
  people	
  
(of	
  pension	
  age)	
  
7	
  
MILLION	
  
	
  
adults	
  with	
  low-­‐	
  
literacy	
  levels	
  
(<age	
  11)	
  
Source:	
  DFEE	
  
Be:er	
  accessibility	
  
=>	
  increase	
  customer	
  reach	
  	
  
=>	
  more	
  business	
  
Business	
  case	
  
There	
  is	
  the	
  spending	
  power	
  of	
  disabled	
  people.	
  	
  
1	
  in	
  2	
  people	
  will	
  be	
  disabled	
  at	
  some	
  point	
  in	
  their	
  
lifeDme.	
  	
  
So	
  there	
  is	
  an	
  awful	
  lot	
  of	
  money	
  there.	
  	
  
And	
  it	
  is	
  o^en	
  the	
  disabled	
  people	
  who	
  do	
  
shopping	
  online	
  a	
  lot	
  because	
  they	
  can’t	
  physically	
  
get	
  out	
  to	
  the	
  stores.	
  	
  
So	
  in	
  a	
  way	
  it	
  is	
  more	
  important	
  to	
  include	
  them.	
  
Business	
  case	
  
11	
  million	
  disabled	
  people	
  live	
  in	
  the	
  UK	
  with	
  
a	
  combined	
  annual	
  spending	
  power	
  of	
  over	
  
£80	
  billion	
  
	
  
	
  
[Source:	
  DWP	
  2004]	
  
	
  
UK’s	
  50	
  to	
  70	
  year-­‐olds	
  currently	
  runs	
  at	
  
£300	
  billion	
  a	
  year,	
  and	
  this	
  group	
  buy	
  more	
  
designer	
  fashion,	
  premium	
  cars,	
  and	
  other	
  
expensive	
  goods	
  than	
  any	
  other	
  group.	
  
[Source:	
  The	
  Guardian]	
  
It’s	
  a	
  growing	
  market	
  
As	
  a	
  global,	
  emerging	
  market,	
  the	
  disability	
  community	
  
is	
  an	
  increasingly	
  powerful	
  demographic,	
  represenDng…	
  
worldwide	
  
Usability	
  benefits	
  	
  
CreaDng	
  accessible	
  websites	
  makes	
  your	
  
site	
  more	
  usable	
  for	
  ALL	
  users.	
  	
  
Many	
  accessibility	
  principles	
  are	
  also	
  core	
  usability	
  
principles:	
  	
  
•  Give	
  users	
  enough	
  Dme	
  to	
  read	
  and	
  use	
  content.	
  	
  
•  Help	
  users	
  navigate	
  and	
  find	
  content.	
  	
  
•  Make	
  text	
  readable	
  and	
  understandable.	
  
•  Make	
  content	
  appear	
  and	
  operate	
  in	
  predictable	
  
ways.	
  	
  
•  Help	
  users	
  avoid	
  and	
  correct	
  mistakes.	
  
Accessibility	
  increases	
  Findability	
  
Making	
  your	
  site	
  	
  
visible	
  to	
  assisDve	
  	
  
technologies	
  has	
  	
  
an	
  added	
  bonus.	
  	
  
It	
  also	
  makes	
  your	
  	
  
site	
  more	
  visible	
  to	
  	
  
search	
  engines	
  as	
  	
  
well!	
  	
  
	
  
Example:	
  	
  
Adding	
  alt	
  tags	
  on	
  	
  
images	
  allows	
  the	
  content	
  to	
  be	
  read	
  by	
  screen	
  readers.	
  	
  
	
  
Google	
  will	
  also	
  index	
  the	
  keywords	
  for	
  the	
  images,	
  	
  
which	
  increases	
  your	
  PageRank	
  for	
  relevant	
  	
  
search	
  terms!	
  
We	
  can	
  help	
  you	
  
•  We	
  have	
  experDse	
  and	
  highly	
  skilled	
  team	
  
to	
  help	
  you	
  to	
  improve	
  your	
  online	
  retail	
  
site	
  with	
  Digital	
  Accessibility,	
  in	
  order	
  to	
  
get	
  much	
  more	
  sales	
  and	
  business	
  for	
  your	
  
company.	
  
	
  
	
  
Thank	
  you	
  for	
  watching.	
  
The	
  Importance	
  of	
  Digital	
  Accessibility	
  
and	
  why	
  it	
  should	
  ma:er	
  to	
  the	
  business	
  sector	
  in	
  2014	
  
Lyndon	
  Borrow	
  
10	
  June	
  2014	
  

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BDA - The Importance of Digital Accessibility and why it should matter to the business sector in 2014

  • 1. The  Importance  of  Digital  Accessibility   and  why  it  should  ma:er  to  the  business  sector  in  2014   Lyndon  Borrow   10  June  2014  
  • 2. What  is  Digital  Accessibility?   Digital  accessibility  is  creaDng  a  secure  technological  system   for  digital  components  such  as:   so  that  everyone  can  have  the  same  user  experience  when   they  access  these  types  of  digital  components.  
  • 3. What  is  Digital  Accessibility?   How  would  you  access  the  Internet  if…     •  you  couldn’t  see  the  screen     •  had  difficulDes  hearing  sound     •  had  trouble  using  a  mouse  or  a  keyboard     •  had  cogniDve  difficulDes  
  • 5. Impact  of  Accessibility   AssisDve  Technologies  and  Web  Accessibility  enables   people  to  lessen  impact  of  disabiliDes     •  People  with  vision  impairments  can  listen  to  sites.     •  People  with  low  vision  can  enlarge  their  screens.     •  People  with  color  blindness  can  disDnguish  content     •  People  with  hearing  impairments  can  read  video.     •  People  with  motor  disabiliDes  can  use  tools  to  operate   keyboards.     •  Persons  with  cogniDve  disabiliDes  can  understand  and   focus  be:er.  
  • 6. Why  is  Accessibility  Important?   Legal  Obliga=ons  and  Risk       Legal  Requirements     –  Equality  Act       Liability     –  Lawsuits  against     companies  who  do     not  make  their  services     accessible  to  those  with  disabiliDes.      
  • 7. Accessibility  Standards   WCAG  Standards     Web  Content  Accessibility  Guidelines  (WCAG)  is  a   series  of  guidelines  published  by  the  W3C   IniDaDve.       The  goal  is  to  create  a  single  shared  standard  for   web  content  accessibility  that  meets  the  needs  of   individuals,  organisaDons,  and  governments   internaDonally.  
  • 8. So  what’s  really  good  for  business?  
  • 9. Opportunity:  the  business  case     –  maximising  reach   11   MILLION     Disabled     people   12   MILLION     older  people   (of  pension  age)   7   MILLION     adults  with  low-­‐   literacy  levels   (<age  11)   Source:  DFEE   Be:er  accessibility   =>  increase  customer  reach     =>  more  business  
  • 10. Business  case   There  is  the  spending  power  of  disabled  people.     1  in  2  people  will  be  disabled  at  some  point  in  their   lifeDme.     So  there  is  an  awful  lot  of  money  there.     And  it  is  o^en  the  disabled  people  who  do   shopping  online  a  lot  because  they  can’t  physically   get  out  to  the  stores.     So  in  a  way  it  is  more  important  to  include  them.  
  • 11. Business  case   11  million  disabled  people  live  in  the  UK  with   a  combined  annual  spending  power  of  over   £80  billion       [Source:  DWP  2004]     UK’s  50  to  70  year-­‐olds  currently  runs  at   £300  billion  a  year,  and  this  group  buy  more   designer  fashion,  premium  cars,  and  other   expensive  goods  than  any  other  group.   [Source:  The  Guardian]  
  • 12. It’s  a  growing  market   As  a  global,  emerging  market,  the  disability  community   is  an  increasingly  powerful  demographic,  represenDng…   worldwide  
  • 13. Usability  benefits     CreaDng  accessible  websites  makes  your   site  more  usable  for  ALL  users.     Many  accessibility  principles  are  also  core  usability   principles:     •  Give  users  enough  Dme  to  read  and  use  content.     •  Help  users  navigate  and  find  content.     •  Make  text  readable  and  understandable.   •  Make  content  appear  and  operate  in  predictable   ways.     •  Help  users  avoid  and  correct  mistakes.  
  • 14. Accessibility  increases  Findability   Making  your  site     visible  to  assisDve     technologies  has     an  added  bonus.     It  also  makes  your     site  more  visible  to     search  engines  as     well!       Example:     Adding  alt  tags  on     images  allows  the  content  to  be  read  by  screen  readers.       Google  will  also  index  the  keywords  for  the  images,     which  increases  your  PageRank  for  relevant     search  terms!  
  • 15. We  can  help  you   •  We  have  experDse  and  highly  skilled  team   to  help  you  to  improve  your  online  retail   site  with  Digital  Accessibility,  in  order  to   get  much  more  sales  and  business  for  your   company.       Thank  you  for  watching.  
  • 16. The  Importance  of  Digital  Accessibility   and  why  it  should  ma:er  to  the  business  sector  in  2014   Lyndon  Borrow   10  June  2014