A lecture on managing communities delivered to students at McGill University's Graduate School of Library and Information Studies

1. MANAGING COMMUNITIES
Guest Lecture by Arie Moyal – 28 Feb 2012
Communities of Practice (GLIS 664)
McGill Graduate School of Library and
Information Studies

2. First things first
The first question I ask when I’m approached to
launch a community is:
“Why?”

3. Community Lifecycle
(from: http://www.feverbee.com/)

4. The Engagement Formula
(from: http://josephporcelli.com/the-community-engagement-formula-cmgr)

5. Some Challenges
• Encouraging growth
• Illegal activity or content
• Negativity
• Trolls
• Time and resources

6. Best Practices
• Have procedures in place
• Listen
• Respond quickly
• Be open
• Ask for input
• Start conversations
• Empower your community to help you

7. Questions?