1. Mohammed Shariff. I
Email : armaanshah92@yahoo.in
Mob No - +91 8939715140
Current Organization: Hewlett Packard
Objectives:
To pursue a highly challenging career in the IT industry and work closely with a team of highly experienced
professionals so as to enable myself to grow along with the firm.
Certification:
 ITIL V3 Foundation certified.
 HP Data Protector 6.0.
Professional Work Experience:
5.2 years’ of experience in Hewlett Packard Global Soft Pvt. Ltd.(Bangalore) as Service Delivery Consultant II
from December 2010 to Till date.
Roles and Responsibilities :
 Providing 24 /7 support to clients as per the ITIL Process.
 Performing Root Cause Analysis (RCA) for recurring problems on the Servers.
 Troubleshooting of incidents & service calls regarding Sever 2003, 2008 application services.
 Studying impact of an incident and deciding on severity levels. Event management & automation.
 Monitoring tools using ( Smart Console (working & basic Trouble shooting)).
 Tickets raised per shift are closed in the required time limits and escalated as per the Escalation Matrix.
 Working with Hardware vendor tech support engineer and onsite engineer to fix hardware issues.
 Planning and Executing Outages (Monitoring exceptions) on planned activity (i.e., Patching, H/w
replacement and new Server Build)
 Working on Incident, Service and Change request.
 Collecting data about Major and Repetitive issues and analyze them to obtain detailed analysis.
 Interacting with Customer via phone/mail for Approval, Emergency & non remote operations.
 Problem determination and resolution on a 24x7 basis.
Backup/Storage
 HP Data Protector:
 Managing backup and recovery for various environment

2.  RMAN/SQL-Database/Exchange backup configuration.
 IDB maintenance activity.
 Configuring Disk based backup with HP DP.
 Expertise on HP Data Protector 6.11 ,6.20 and 7.0 with hands on UNIX experience.
 (Daily/weekly/monthly)in Backup (v11) on media.
 Backup/restoration (DR) of Unix/ Windows Host.
 Able to handle and troubleshoot hardware issues on HP Libraries.
 Installation and configuration of cell manager and installation server.
 Configuration of file systems and database backups.
 Hardware: Tape Library concepts SCSI and Fiber. Experience on VTL, EML and MSL libraries.
 Managing & Troubleshooting High End and Midrange Tape Libraries (HP ESL 103 library).
 Managing & Troubleshooting Virtual Tape Library (HP 4324 D2D appliance and EMC Data Domain).
 Installation & configuration of HP Data Oracle/SQL/ESX/ NDMP.
 Integration with HP Data Protector Managing Internal Database of HP Data protector.
 Working knowledge of Operating Systems such as Windows 2000, 2003 & 2008.
Symantec Netbackup :
 Monitor daily Backup activity and reporting to proactively avoid issues.
 Handling regular incident tickets related to File Space Utilization, CPU, Memory and other important
services.
 Modify and optimize backup schedules.
 Configure and troubleshoot VMware , Oracle , Db2 , MSSQL and Lotus Notes Backups independently.
 Experience on Symantec Netbackup Media Server Appliances.
 Work experience on De-duplication disk appliances or VTL.
 Comfortable with SLPs, compression and encryption on Symantec Netbackup.
 Extensive troubleshooting skills on backup and restore related issues.
 Work closely with customers and application teams to troubleshoot backup issue.
 Implementation, Support and Maintenance of Netbackup, Backup Exec and Connected Backup/PC
applications on 1000s of Unix and Windows servers, desktops and laptops.

3.  Engage in Backup Infrastructure software/hardware upgrade.
Education Details:
Qualification Institute Studied Year Of Passing Percentage
MCA
MIT ANNA UNIVRSITY DIST.
MODE Chennai
2010-2014 65%
B.Sc., Computer
Science
THE NEW
COLLEGE,Royapettah,Chennai-
14
2007-2010 75 %
H.S.C
MFSD LEO Hr. secondary school
, Chennai-79
2006-2007 70 %
S.S.L.C
Kendriya Vidyalaya Island
ground Chennai -11
2004-2005 60 %
Key Achievements:
 Rated as K and AE (achieved expectation and significantly Exceeded expectation) in past 3 years.
 Proactively worked on finding issues and raised multiple PR’s to next level team to reduce incidents.
 Recognition award towards the KT provided in building the RRT team and multi skilling. supporting and
shift lead responsibility during the shift .
 Provided training on basics on HPDP 6.11, configuration backup specification ,backup
scheduling/concurrency.
 8 months served as a Technical lead for RST-A team achieved implementation award in NGDM program
and improving service continuity plans.

4. Personal Details:
FULL NAME : Mohammed Shariff
FATHER’S NAME : Mohammed Ismail
MOTHER’S NAME : Thahiraunissa Begum
KNOWN LANGUAGES : English, Hindi, Tamil and Punjabi
MARITAL STATUS : SINGLE
DATE OF BIRTH : 23/07/1988
AGE : 28
GENDER : MALE
NATIONALITY : INDIAN
E-MAIL ID : armaanshah92@yahoo.in
Declaration:
I hereby declare that the above information is true to the best of my knowledge and belief. I
affirmatively confirm that if given an opportunity to work in your esteemed organization. I will deliver my full
potential in all my endeavors.
Place: BANGALORE
Date: 25-4-2016 (Mohammed Shariff)