Have you ever faced that disconnect where you thought a client was starting to show some real progress but now he's complaining because he's not getting the results he wants? No trainer really likes dealing with this, but it can be managed if you can go from training mode to customer service mode so you can avoid making an unpleasant situation worse.

1. consumer issue handling procedure for
What's the best way to deal with the inevitable disgruntled client? You should be prepared in
advance by forming a strategy for handling the complaints before you ever hear one and then
follow through on that strategy when it happens. While you might think you've done everything
you possibly could for that client, the truth is that he had expectations that you might not have
been able to meet.
The complaints of a disgruntled client might have you mentally reviewing those carefully designed
training plans to try and figure out what went wrong. Did you make any promises you couldn't
meet? Did you fail to take the best interests of your clients into consideration at any point? Is he
still clinging to the notion that he can lose weight without putting much effort into it despite
everything you told him?
When this happens, you should always remember that the client could just as easily stomp out
and tell everybody but you about his poor experience in your gym. That means you're actually
lucky that he's talking to you first. When they're still talking to you about their concerns, you still
have time to handle their complaints in a meaningful way.
This twelve-step process can not only help you not only retain clients, but also impress potential
clients with your professionalism when you develop a rock-solid Visit Website