Session on governance and change management. http://web.aoc.cat/governdigital/sessions/governanca-gestio-del-canvi_ca/

1. Effective
governance for
effective
strategy
implementation
Arthur Mickoleit
Digital Government Analyst
OECD
(Organisation for Economic Co-
operation and Development)

2. OECD Recommendation on Digital
Government Strategies
• Aim: “to support the development and implementation of
digital government strategies that bring governments closer to
citizens and businesses”
• 12 principles, adopted by OECD member countries in 2014
• http://oe.cd/DigGovRec
• Toolkit for implementation under development
• To be presented at OECD E-Leaders meeting, September 2015
• http://oe.cd/eldrs
Arthur Mickoleit, OECD

3. Governance issues are key
• Principle 7: Establish effective organisational and governance
frameworks to co-ordinate the implementation of the digital strategy
within and across levels of government, through:
– identifying clear responsibilities to ensure overall co-ordination of
the implementation;
– Establishing a system of “checks and balances” of governments’
decisions on spending on technology … .
• Principle 9: Develop clear business cases to sustain the funding and
focused implementation of digital technologies projects, by:
– articulating the value proposition for all projects above a certain
budget threshold to identify expected economic, social and
political benefits…;
– involving key stakeholders in the definition of the business case
to ensure buy in and distribution of realised benefits.
Arthur Mickoleit, OECD

4. Digital government strategies and coordination
100% of OECD countries have a national digital
government strategy.
85% of countries have a formal coordination
process at central government.
40-50% of national strategies also define
objectives for sub-national authorities.
30% of countries involve sub-national
authorities in formal coordination processes.
Source: OECD Digital Government Performance Survey (2014), Q29. Arthur Mickoleit, OECD

5. Measures available to government CIOs
Coercive levers
are less
common.
Mostly “soft”
central
coordination
levers.
Source: OECD Digital Government Performance Survey (2014), Q28. Arthur Mickoleit, OECD

6. Use of business cases: still exception, not the rule
Use of mandatory business cases for IT projects at central government in OECD
countries.
Source: OECD Digital Government Performance Survey (2014), Q44. Arthur Mickoleit, OECD

7. Consequence: only few governments can report full
benefits realisation
Distribution of OECD countries according to the share of direct financial benefits
from government IT projects they can measure and report.
Source: OECD Digital Government Performance Survey (2014), Q54. Arthur Mickoleit, OECD