IT GOVERNANCE CONSULTING SERVICES

1. Techserv
IT Governance
Executive Brief
INFORMATION TECHNOLOGY
GOVERNANCE
Techserv Governance Framework
Graphical . Easy to use . Comprehensive
To address
Effectiveness . Efficiency . Confidentiality
Integrity . Availability . Compliance . Reliability
“Promoting Systems Integrity”

2. IT Governance – Specifying, implementing and complying
Policies, Procedures and tools to achieve seven
information criteria viz. Effectiveness, Efficiency, Integrity,
Confidentiality, Availability, Compliance and Reliability. “Why did corporate
Essential components of IT Governance
governance checks
Control environment creates the foundation for effective
and balances that
internal control, establishes the “tone at the top,” and served us reasonably
represents the apex of the corporate governance
structure. well in the past break
Risk assessment involves the identification and analysis down? An infectious
by management of relevant risks to achieving
predetermined objectives, which form the basis for
greed seemed to grip
determining control activities. much of our business
Control activities are the policies, procedures, and
practices that ensure business objectives are achieved
community”
and risk mitigation strategies are carried out.
Information and communication is needed at all levels of
an organization to run the business and achieve its
control objectives. - Fmr. US Federal Reserve
Chairman Alan Greenspan
Monitoring assesses the quality of the internal control
performance over time. It covers the oversight of internal
control by management through continuous and point-in-
time assessment.
SIGNIFICANT WEAKNESSES AFFECT EFFECTIVE IT GOVERNANCE
Senior management not engaging IT - A major issue that inhibits the success of IT
projects is that senior management tend to be unwilling to involve IT in the decision
making process.
Poor Risk management - is a major constraint to the success of most IT projects. Risk
management involves assessing all potential threats to the project and mitigating them.
Poor Strategic Alignment - Little or no business value may be derived from major IT
investments that are not strategically aligned with the organisation’s objectives and
resources.
Ineffective resource - To achieve optimum results at minimum costs, an organisation must
manage its IT resources effectively and efficiently.
Lack of project ownership - In the past many IT projects were left solely in the hands of
the IT department and senior management tended to steer clear of taking ownership for
such projects.

3. Techserv has developed customizable IT Governance framework (Policies,
Processes, Guidelines, Templates, Checklist and standards) to address IT
Governance risks. This IT Governance framework is based on international
standards such as COBIT and international best practices standards such as
CMMI, ISO 9001, ISO 20000, BS 25999, ISO 27001.
The coverage of the Techserv’s IT Goverance Framework addresses Product
Development, Product Maintenance, IT Outsourcing, IT Services, Product
Implementation, Information Security. Also, processes for standard fucntions
such as Human Resources, Process management, Administration, Marketing and
Sales also have included.
These processes were mapped using Control 2007 product to provide effective
implementation. Nimbus Control is an Enterprise Business Process Improvement
solution that allows you to capture, manage and deploy your operational
processes. Nimbus Control is unique in its ability to involve the whole workforce
in business process excellence, so that you can more easily improve
performance, efficiency and compliance
Control 2007 is owned by Nimbus Partners
OVERVIEW OF TECHSERV’S IT GOVERNANCE FRAMEWORK

4. TECHSERV’S IT GOVERNANCE APPROACH ….
Approach – Phase 1 Approach – Phase 2
CUSTOMER TECHSERV CONSULTING
Phase CUSTOMER TECHSERV CONSULTING Phase
PROJECT PROJECT Process Study
INITIATION INITIATION Process Study
Team Formation Conference Room Piloting Process Analysis
Process Analysis
Responsibility Definition Develop Strategy Process Design
Process Design
PROCESS Communication Project Planning PROCESS Process Review
REENGINEERING REENGINEERING Process Review
Plan Reviews Detail Planning Process Approval
Process Approval
Plan Approvals Project Kick-off Process Release
PROCESS PROCESS
IMPLEMENTATION IMPLEMENTATION
PROCESS PROCESS
BENCHMARKING BENCHMARKING
Outcome Contract Signed
Customization Identified Outcome
Strategy and Plans finalized IT Governance Framework
Project Kick-off
Approach – Phase 3 Approach – Phase 4
Phase CUSTOMER TECHSERV CONSULTING CUSTOMER TECHSERV CONSULTING
Phase
PROJECT PROJECT Definition Gap Analysis Definition Gap Analysis
INITIATION Process Implementation INITIATION
Implementation Gap Analysis Implementation Gap Analysis
IT Governance Training
Internal Audits
Process Definition tuning Process Definition tuning
Internal Audit of Governance
Process Improvements
PROCESS PROCESS Process Implementation tuning Process Implementation tuning
Internal Auditors Training
REENGINEERING Corrective Actions REENGINEERING
Process Improvements Process Improvements
Process Improvements
Preventive actions
Select a Certification Agency Select a Certification Agency
Management Review
PROCESS PROCESS Benchmark Benchmark
IMPLEMENTATION IMPLEMENTATION
PROCESS PROCESS
BENCHMARKING BENCHMARKING
Outcome Outcome
Governance Implemented
Governance Institutionalized Governance benchmarked against the Model
Arul nambi
Cell +91 9892504538
Tel. 91 – 22 – 28573170
E-MAIL : aruln@techservconsult.com
www.techservconsult.com
“Promoting Systems Integrity”