1. 1 | arvato Image Präsentation | April 25, 2013
arvato as a bridge
between businesses and customers

2. 2 | arvato Image Präsentation | April 25, 2013
arvato is part of the global
Bertelsmann network
6,002 million €
1,065 million €
11,931
2,142 million €
325 million €
5,712
2,218 million €
168 million €
11,585
4,449 million €
241 million €
63,818
Revenues
Operating EBIT
Employees
1,174 million €
60 million €
6,380

3. 3 | arvato Image Präsentation | April 25, 2013
arvato has evolved from a German printer into a
global BPO* services provider
1835
First printing plant
1959
Bertelsmann
Services enters the
market
2000
Launch of
Healthcare
Services
2005
Acquisition of the
Infoscore group
2009
Establishment of
digital archives
(Universal)
1958
Founding of
Sonopress
1993
First CRM/Loyalty
program
2004
Entry into
Government
Services
2008
Launch of
DeutschlandCard
2012
100 million mobiles
shipped in China
* BPO: Business Process Outsourcing

4. 4 | arvato Image Präsentation | April 25, 2013
Global setup – local approach
39 countries
> 200 arvato sites

5. 5 | arvato Image Präsentation | April 25, 2013
Physical delivery Digitization Digital delivery
Past/Present Change Future
Established markets „Threshold‟ markets Emerging Markets
Regulated industries Deregulation New growth markets
Local supply Internationalization “Glocal” supply
The BPO market is changing dramatically

6. 6 | arvato presentation | April 25, 2013
arvato manages processes between
client and customer
customer-
specific E2E
solutions
Company 1
Company 2
Company 3

7. 7 | arvato Image Präsentation | April 25, 2013
The average person encounters arvato
eight times a day…
700million
consignments shipped
per year.
750million
books printed
2billion
brochures printed per
year
300million
interactions
with consumers
100million
advertising clicks in
180 currencies billed
per day
>100million
mobile phones
shipped in China
>3.2billion Euros
in receivables
processed
40million
consumers serviced in
customer loyalty systems
>68million
payments per year secured
through online credit
checks
Our market position
» Europe’s No. 1 in Customer Relationship Management
» Leading Supply Chain Services provider
» Leading provider of payment flow management services
» Full-range e-commerce services provider
» Europe’s leading offset printer

8. 8 | arvato presentation | April 25, 2013
We champion the environment and energy efficiency around the world.
We encourage our employees to take responsibility.
We make a contribution to society with our interfaces
We provide aid in the wake of natural and humanitarian disasters.
We support community projects at our various locations.
We care.
Environment and energy
Employee involvement
Education, media literacy, digitization
Disaster relief
Community involvement

9. 9 | arvato Image Präsentation | April 25, 2013
Some of the awards we‟ve won
“Best Outsourcing Partnership” Award 2012 for arvato India
“Star” Award from German Directory Assistance and Directory Media Association for Mohn Media
European Outsourcing Association Award – arvato and Microsoft – “BPO contract of the Year
2012”
Inspire Award 2012 from the American League of Communications for Rebranding and CD
SAP Partner Impact Award: “Fast Growing Reseller of the Year 2012” for arvato Systems
Magellan Award 2011 for arvato AG – Communications Campaign Competition Winner (Platinum)
Best Call Center Outsourcing Provider Award 2012 for arvato China
National Outsourcing Association Awards 2012 for Public Sector Project of the Year
Public Private Partnership Innovation Award

10. 10 | arvato presentation | April 25, 2013