KM technologies and strategy

Linking Knowledge Management Technologies to Strategy André Saito and Katsuhiro Umemoto Japan Advanced Institute of Science and Technology Graduate School of Knowledge Science Ver 4.0 – 2005.3.16 Congresso Anual de Tecnologia de Informação – CATI 2005 June 29 - July 1, São Paulo, Brazil

Introduction Brief survey of KM technologies Knowledge taxonomies Machine-based learning Measurement and reporting Meta-search systems Mobile computing Online analytical processing Ontology and taxonomy Personalization Process modeling Push technology Search Social network analysis Videoconferencing Visualization systems Workflow management Decision support systems Document management E-learning Enterprise portals Executive information systems Expert networks Expert systems Expertise directories Group support systems Groupware Information retrieval tools Intellectual property mgmt. Internet, intranet and extranets Knowledge portals Knowledge repositories Agent technology Artificial intelligence Business intelligence Case-based reasoning Cognitive mapping tools Collaboration support systems Communication systems Community management Competence management Computer based training Content management Customer relationship mgmt. Data and knowledge discovery Data mining Data warehousing

Introduction Existing classification schemes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],  

Introduction Gaps in previous schemes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],  

Research design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analytical framework Product Knowledge Objects Process Understanding Methods Power Capability Motives Surveyed KM literature KM systems architectures Existing classification schemes Knowledge processes Methods for implementing KM Human-oriented approach to KM KM and strategy Episteme Data Information Knowledge Wisdom

KM technologies and KM systems architecture ,[object Object],Source: Adapted from Maier, 2004. Access and Personalization Knowledge services Infrastructure and Integration Discovery Publication Collaboration Learning Data and knowledge sources

KM technologies and Knowledge processes ,[object Object],[object Object],Correlation among different terms describing knowledge processes Use Application Evolution Selling Evaluating Application Internalization Share Distribution Collaboration Sharing Transfer Socialization Store Organization Publication Search and retrieval Deletion and archiving Organizing Storing Storage and retrieval Combination Create Acquisition Creation Capturing Creation Externalization Identify Identification CEN 2004 Maier 2004 Jashapara 2004 Alavi & Leidner 2001 Nonaka &Takeuchi 1995

KM technologies and KM implementation ,[object Object],Equivalent terms used in the literature KM activities KM activities KM systems KM mechanisms KM techniques Knowledge technologies KM processes Knowledge tasks Knowledge activities KM tools KM instruments KM applications KM solutions KM tools KM instruments KM applications KM solutions Knowledge processes KM practices KM technologies

KM approaches and practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Linking KM technologies to KM ,[object Object]

KM technologies and KM strategies ,[object Object],[object Object],[object Object],[object Object],Equivalent terms used in the literature Strategic KM KM methodology KM framework KM strategy KM strategies KM strategy Knowledge strategy KM strategy KM approaches

Knowledge strategies ,[object Object],[object Object],Knowledge domain Knowledge process New Existing Create Reuse Source: Zack,1999. Source: Adapted from von Krogh, 2001 Innovative knowledge Advanced knowledge Core knowledge Innovative knowledge Advanced knowledge Core knowledge Innovator Leader Viable competitor Laggard At risk Your organization Competitors Probing strategy Expanding strategy Appropriating strategy Leveraging strategy

Knowledge and KM strategy ,[object Object]

Linking KM technologies to strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mapping KM technologies ,[object Object],[object Object],[object Object]

Mapping KM technologies Categories of KM technologies

Mapping KM technologies ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mapping KM technologies Categories of KM systems Document management Content management Process management Enterprise portals Learning management Competence management Decision support Search and retrieval Discovery and datamining Group support Project management Community support Creation Reuse Personalization Codification

Mapping KM technologies KM component technologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Creation Reuse Personalization Codification

Conclusion ,[object Object],[object Object],[object Object],[object Object]

KM technologies and strategy

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