Updated presentation on the ICT Sector in Jordan up to April 2011

1. Jordan’s ICT Industry
ICT Association of Jordan – int@j
April 2011

2. int@j Background
 Driven by His Majesty’s vision for a strong private ICT Sector
 Established in 2000 as the ICT industry-support association under
the REACH Initiative
 Lead the implementation of the REACH Initiative (2000-2006)
and the National ICT Strategy (2007-2011) in partnership with
MoICT
• Includes 200 companies in IT, Telecom, Outsourcing, Internet and
Mobile businesses, membership is open for all ICT companies
• int@j focuses on advocacy, promotion and marketing, capacity
building, research and publications.

3. int@j Vision
To be the primary and exclusive
private sector representative of ICT
and ITES- enabled services
companies in Jordan representing
the entire sector

4. int@j Mission
To provide members with a platform of
products & services that support their
continuous growth, expansion, and
prosperity toward a mature sector that
substantially contributes to the national
economy and provides quality jobs for
Jordanians

5. int@j Services
Services Activities
• Position papers studies
Advocacy
• Legal lobbying awareness
• Trade missions
Marketing and
• ICT Connect
Networking
• Business linkages
• Quarterly ICT magazine (going Online)
Publications • e-Communication (RFP’s, Announcements…)
• Annual industry statistics
• Professional training and certification
Capacity Building
programs
• Corporate health insurance
Corporate services
• Other corporate deals

6. 2010 Highlights
2010 Activities
• ICT Advisory Council
• ICT Export Exemption
Advocacy • Government Procurement Procedures
• Reviewed Laws (e-Transactions, Labor, Cyber
Crimes, IP)
• MENA ICT Forum 10-10-10
• Arab Outsourcing Conference 2010
Promotion • ICT Connect/Power Breakfast
• Investment and Business Development
• Trade Missions to India, Palestine, and Oman
• Salary Scale
Research &
• ISIC Classification/Statistics
Publications
• ICT Magazine

7. 2010 Highlights
2010 Activities
• Graduates Internship Program
• Microsoft Training Program
• Mobile Apps Development(iPhone/Blackberry)
Capacity
• CMMI for IT Companies
Building
• SPOT for Call Centers
• Higher Education Portal
• ICT Academy
• BPO IAOP Chapter
Sector
• Internet Content Council
Segmentation
• Jordan Games Development Task Force

8. Sector Vision
Jordan to become a major regional
ICT leader and an internationally
recognized exporter of ICT products
& services, capitalizing on its core
human capital advantage

9. Jordan’s ICT Sector
• Fastest growing sector in Jordan's economy (Avg. 25% growth)
• More than 80,000 jobs in total (direct/indirect/induced)
• Contribution of 14% to GDP (10% direct, 4% indirect)
• On the ground international companies (Cisco, Microsoft,
Oracle, HP, Yahoo, Intel, Motorola, Ericsson)
• Average annual telecom local spending of more than USD
500m into the economy (Orange, Zain, Umniah, …)
• More than USD 500m contribution to treasury

10. ICT Sector Landscape
$ 2.2b
$1.3b
$895m
$685m
$500m $560m
$210m
$12m $48m $60m
IT Export IT Domestic IT Total Telecom ICT Total
Revenue Revenue Revenue Revenue Revenue
2000 2009
Source:
- Telecom: Arab Advisors Group
- IT: int@j Industry Classification and Statistics 2009

11. Contribution to Jordanian Economy
17.70%
14.30% 14.10%
10.60%
3.28% 4.30% 4.50%
2.80%
1.23% 2.30%
Manufacturing Tourism ICT Construction Agriculture
GDP Contribution Direct Employment
Source:
- Manufacturing, Construction, and Agriculture GDP and Employment: Department of Statistics
- ICT: int@j Industry Classification and Statistics 2009
- Tourism: Ministry of Tourism

12. ICT Sector Exports
• Exporting to more than 45 countries
• Major Export Markets
– USA $48m (22%)
– Saudi Arabia $47m (21%)
– Iraq $29m (13%)
– UAE $16m (7%)
– Palestine $9m (4%)
 Regional Opportunities
– Saudi Arabia (Over $4b total IT spending in 2009) 50% of GCC Spending
– UAE (Over $1b IT spending projected in 2010)
– Kuwait (Over $700mn IT spending in 2008)
– Qatar (Over $400mn IT spending in 2009)

13. ICT Impact on Jordan Overall Economy
• ICT Impact on Employment is 84,000 Jobs
• ICT Impact on GDP is 14.1%
9.5%
GDP Contribution from ICT in other sectors: 4.6%
2.7%
0.7% 0.8%
0.1% 0.1% 0.3%
ICT Sector Education Manufactring Health Sector Financial Wholesale Other Sectors
Sector Sector Services and Trade
Sector Sector
Source: 2009/2010 ICT Economic Impact Assessment - MoICT

14. Opportunities

15. Opportunities
E-Learning:
 Jordan Education Initiative
 ICT as a tool in education reform
 Local firms delivering world-class products
– ITG - EduWave Platform, World Summit Award Winner
– Rubicon, Math Curricula with Cisco
– Menhaj, IT Curricula with Microsoft
 Model to be replicated

16. Opportunities
E-Health:
 Electronic Health Solutions Royal Initiative
 Based on VistA
 In partnership with Dell/Perot Systems
 Pilot in 3 Public Hospitals
 Model to build on and replicate in other countries

17. Opportunities
Telecommunications:
 Liberalized Telecom Sector
– Liberalized mobile telephone subsector
– Liberalized fixed line subsector
 Independent regulator – TRC
 Licensed WiMAX & 3G Infrastructure
 More than 6 million mobile phone subscribers

18. Opportunities
Business Process Outsourcing:
 9th globally in AT. Kearny Global Services Location Index (2009)
 Availability of necessary ingredients
– Manpower and human talent
– The “right” Arabic and English dialect
– An alternative destination
– The right telecom infrastructure
– The investment climate
– The political and economic stability

19. Online Content and Gaming
 1% Arabic content in the world – Jordan is the largest contributor
 Neutral Arabic speaking community
 Mobile:
– Applications, Games, and Content
• Multiplatform applications, content, and games (including iPhone
and Blackberry)
 Online
– Applications and Gaming Solutions (example online payment)
– Communities (example web forums, football sites)
– Media and Content (example Online Newspapers, social media, and
directories)

20. Thank You