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3rd Annual One-Day Conference
15 October | Mary Ward House, London
Improving
MeasurementAndAnalysis
2013
www.ImpactMeasurementConference.com
Supported
by:
The national conference for
evidencing, understanding and
communicating your value
Theonlyeventofitskind
A sell out event FOR the last 2 years!
This year the
conference will bring
you:
	 The latest policies and 		
	updates in evidencing your 		
	value
	 Insights into collecting
	 evidence in more cost-		
	 efficient ways and harnessing 	
	the power of data
	 Practical and strategic
	 workshops to explore the 		
	 value of measuring together
	 Perspectives from funders 		
	and social investors
	 Inspiring case studies on 		
	 how to successfully embed 		
	impact into your organisation
Featuring leading speakers including:
BOOK BY
16 AUGUST
TO SAVE
£100
Clive Martin
Director
Clinks
Graeme Duncan
Head of Development
Greenhouse
Caroline Forster
Group Investment
Director
Social Investment
Business Group
Barbara Storch
Portfolio Director
Impetus – The Private
Equity Foundation
Richard Lloyd
Executive Director
Which?
Norman Blissett
Director of HR and
Organisation Development
Family Action
*Credit:FergusBurnett
impact
Chaired by:
David Carrington,
Chair of the Inspiring Impact Programme Board*
Follow us
@thirdsectorconf
@NPCthinks
#impactconference
Dan Corry
Chief Executive
NPC
Nick Jenkins
Founder
Moonpig
Ceri Doyle
Acting Chief Executive
and Director of Strategy,
Performance and Learning
Big Lottery Fund
Joe Ludlow
Impact Investment
Director
Nesta Investment
Management LLP
Paul Farmer
Chief Executive
Mind
Fran Perrin
Founder and Director
The Indigo Trust
Event partner:
Book before 16 August and save up to £100 www.impactmeasurementconference.com
15 October 2013
08:30 	 Registration
09:00 	 Chair’s Opening Remarks
	 David Carrington, Chair of the Inspiring Impact Programme Board
09:10 	 Opening Keynote: What Challenges And Opportunities Will The Sector Face Over The Next
	 Three Years?
	 Things have been changing fast in the voluntary sector with an overhaul of commissioning and reductions in
	 public spending, new approaches to fundraising, the arrival of social investment, the growth of social
	 enterprises and the emergence of the Open Data movement. How does the sector adapt to maintain and 		
	 improve its impact and to maximise its role within civil society?
	 Dan Corry, Chief Executive, NPC
09:30	 Panel And Roundtable Discussion: What Do We Mean By Collecting “Good” Evidence?
	 Charities are coming under increasing pressure to prove their worth to society, but what counts as good
	 evidence? This panel will explore the ways of collecting and using evidence to boost your value and 		
	 improve performance.
		j;	How can you develop an evidence-based approach which is robust and defensible without spending a 	
			 fortune?
		j;	What are good standards of evidence?
		j;	What innovative and creative ways are there to collect evidence?
		j;	How do you engage stakeholders in the process?
	 Joe Ludlow, Impact Investment Director, Nesta Investment Management LLP
	 David Hounsell, Business Performance and Impact Manager, The Children’s Society
	 Fran Perrin, Founder and Director, The Indigo Trust
10:40	 How To Gather Evidence Without Breaking The Bank
	 This session will explore how internal processes can be improved to facilitate better data collection:
		j	What are the cost-efficient ways to integrate data/evidence collection into existing processes?
		j	How can you develop simple tools to store and analyse data and how can you train staff to use them more
			 effectively?
	 Nicolas Ponset, Managing Partner, Aleron Third Sector Consulting
10:55	 Case Study: How Clinks Collects Evidence On Criminal Justice Outcomes
	 Voluntary and community sector organisations are increasingly being asked to demonstrate good quality 		
	 evidence of their effectiveness:
		j;	How is Clinks’ ‘Improving Your Evidence’ project working to stimulate the visibility, collection and use of 	
			 evidence by criminal justice organisations?
		j;	How can this approach be used in other sectors, such as social care and children’s services?
	 Clive Martin, Director, Clinks
11:15	 Morning Refreshments
11:35	 Case Study: How Greenhouse Has Developed A Theory Of Change
	 For organisations looking to improve their services and measure their impact more effectively, developing a 	
	 theory of change is a good place to start. Greenhouse will unveil how they worked on their theory of change: 	
	 it involved looking backwards from the charity’s overall aim, to understand all the steps involved in achieving it.
	 This session will explore how to map out day-to-day activities that contribute to an organisation’s mission.
	 Graeme Duncan, Head of Development, Greenhouse
12:00	 Workshops: Working Together On Measurement
	 In these workshops, delegates will have the opportunity to discuss how collaboration can make the sector 		
	 more effective through learning from each other, saving money on the costs of developing bespoke tools, and 	
	 building an evidence-based framework that works.
1. A Blueprint For Shared Measurement
This session will explore what we understand shared measurement to be and the benefits and challenges
associated with it. It will use the Journey to Employment framework of shared measurement to illustrate
how a shared measurement framework can work and the lessons that can be drawn for other areas.
David Pritchard, Head of Measurement and Evaluation, NPC
“
“New methods, new technology and a growing recognition of the practical value of using data – all are
combining to change the impact landscape. We can all learn from this by sharing experience and
insights to enhance the quality of our work.” David Carrington
the funder and social investor perspective
measuring better, together
unleash the power of data
making impact part of your dna
the funder and social investor perspective
measuring better, together
unleash the power of data
making impact part of your dna
events@haymarket.com +44(0)20 8267 4011
“Excellent, current, thought-provoking
and real”
Director of Sector Development, The Mighty Creatives
“Informative, interesting, well
attended and well received”
Head of Charities, Zurich
“Commercial Opportunities:
Can your organisation offer advice and expertise to third sector practitioners specifically focussed on measuring and
demonstrating the impact of their activities? For your chance to exhibit, speak or network with charity professionals and
decision-makers at this event, please contact Julia Dawson on 020 8267 4813 or Julia.Dawson@haymarket.com.
	 2. Inspiring Impact: Finding The Right Measurement Tools
	 Impact measurement is currently hampered by the lack of a mature market for impact measurement tools. 	
	 New tools are emerging that vary in quality and usability, and work is needed to bring the most robust and 		
	 useful tools to the market. An increasing number of charities and social enterprises seek off-the-shelf tools 		
	 and systems, but lack the skills to select the right one. This workshop will explore Inspiring Impact’s
	 prototype online marketplace for tools.
	 Tim Crabbe, Chair and Director of Strategy, Substance
	 3. Shared Measurement Frameworks
	 Speaker TBC
12:50 	 Lunch And Networking Opportunity
13:50 	 Policy Keynote
	 Speaker TBC
14:20 	 Panel Discussion: What Do Funders Really Want?
	 Funders have a critical role to play in impact practice among their grantees and investees. This session will 		
	 look at impact measurement from the eyes of the funders:
		j	 What is the role of funders in encouraging measurement in the sector?
		j	 How can charities successfully engage with funders about their impact measurement and reporting and 	
			 vice versa?
		j	 How should funders consider impact measurement in their own plans and strategies?
	 Ceri Doyle, Acting Chief Executive and Director of Strategy, Performance and Learning, Big Lottery Fund
	 Nick Jenkins, Founder, Moonpig
	 Alison Braybrooks, Corporate Responsibility and Community Affairs, UBS AG
	 Barbara Storch, Portfolio Director, Impetus – The Private Equity Foundation
15:05 	 Social Investment: Myth Versus Reality
	 An investor and an investee will expose the myths around social investment and discuss if it really will 		
	 transform the funding landscape. This is a unique opportunity to explore the challenges of measuring social 	
	 impact and balancing this with financial performance.
	 Caroline Forster and an investee, Group Investment Director, Social Investment Business Group
15:35 	 Afternoon Refreshments
16:00	 Survival Of The Fittest
	 A thought-provoking talk about what charities need to do to survive in an increasingly harsh environment.
		j	 How can charities adapt and become more agile?
		j	 How can a greater focus on consumers help to support this approach?
		j	 What can the third sector learn from the achievements of the consumer movement?
	 Richard Lloyd, Executive Director, Which?
16:20 	 Case Studies: How Impact Measurement Can Help You Improve What You Do
	 Lessons learnt from impact measurement can be applied throughout an organisation to powerful effect, 		
	 rather than seeing it only as an add-on:
		j	 How can organisations use impact data to make changes and adjust their strategy and activities?
		j	 What implications does an integrated approach have for planning, resource and skills?
		j	 How can you embed a focus on impact in the culture of an organisation and build support from staff and 	
			 supporters?
	 Case Study 1					 Case Study 2
	 Paul Farmer, Chief Executive, Mind		 Norman Blissett, Director of HR and Organisation 		
									Development, Family Action
17:00	 Chair’s Closing Remarks
the funder and social investor perspective
measuring better, together
unleash the power of data
making impact part of your dna
the funder and social investor perspective
measuring better, together
unleash the power of data
making impact part of your dna
5 WAYS TO BOOK
1.	 Book online at www.impactmeasurementconference.com
2. 	Email events@haymarket.com
3. 	Call us on +44 (0)20 8267 4011
4. 	Fax this completed registration form to +44 (0)20 8267 4486
5. 	Post the booking form with payment to FREEPOST (LON3727),
	 Haymarket Conferences, 174 Hammersmith Road, London, W6 7JP
Name of person completing form if different from delegate:
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Further Information For Delegates
Accommodation
Please note that overnight accommodation is not included in the registration fee. For a selection
of hotels near our event venues, contact events@haymarket.com.
Dietary Requirements
We always provide a vegetarian option but if you have specific dietary requirements, please contact
the Haymarket Conferences team on +44 (0)20 8267 4011 or events@haymarket.com.
Access Requirements
We make every effort to ensure our events are accessible for all delegates. For any specific access
requirements, please contact the Haymarket Conferences team (as above).
On The Day
Please note that we may take photographs, video and audio footage of the event, which may include
speakers and the delegation, and this may later be used in editorial features and/or in marketing and
promotional material. Whilst in attendance at any Haymarket conference, if your behaviour is deemed
disruptive, offensive, dangerous, illegal, or if you are found to be distributing unauthorised material we
reserve the right to eject you without any prior notice or refund. Audio and visual recordings or the
distribution of commercial materials are not permitted without our prior consent. Neither us nor the
venue can accept liability for damage to or loss of personal belongings at the event venue.
Speaker Confirmation & Changes
Please note that speakers are sometimes prevented from attending. Although we do endeavour to find
suitable replacements of a similar calibre, we cannot guarantee any specific case studies, speakers or
sessions. Updates are regularly posted on the website.
Related Conferences Please send me more information about:
5 Business-Community-Charity Partnerships 2013: One-Day Conference,
	 London 21 November 2013
Terms & Conditions
Confirmation Procedure
Once we have received confirmation of your booking in writing either online, by phone, email, fax or post
we will send you a confirmation email. If you request to be invoiced, payment terms will be 28 days from
date of booking. An invoice will then be generated and sent out to you via post. If your company
uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause
problems with your booking. If you choose to pay by credit card you will receive an email confirmation
from RBS WorldPay and later a VAT receipt from our accounts department. Please note that we must
receive full payment prior to the event start date. Booking form submission either online, by phone, email,
fax or post does not guarantee a place. The dispatch by us of an email confirmation constitutes a legally
binding contract. If you have not received your confirmation email 7 working days after submission
of your booking, please contact the Customer Services team on +44 (0)20 8267 4011 as there may
be a problem with your booking. Haymarket Conferences are unable to accept responsibility for the
non-arrival of information. Haymarket Conferences reserves the right to decline any booking. Haymarket
Conferences reserves the right to vary the content, timings, location and/or speakers of events and as
such accept no liability for variations.
Cancellations
Cancellation Date: 25 September 2013
All cancellations must be made in writing to events@haymarket.com and received by us no later than
the cancellation date stipulated above. It is the booker’s responsibility to ensure that we have received
the cancellation. Such cancellations are subject to a handling and administration fee of £99 per
delegate, which will be deducted from any due refund or invoice, whichever is appropriate. We regret
that no cancellations are accepted within 20 days of the event date due to the way in which we are in
turn charged by our suppliers. However, a substitute delegate can always be nominated. Substitutions
on the day of the event are made at the organiser’s discretion only. Pre-payments will not be refunded
and invoiced sums will be payable in full, except in cases where it has been possible to mitigate loss.
Haymarket Conferences will not offer refunds to delegates due to a terrorist alert or incident unless the
event is cancelled. In this instance, Haymarket Conferences will retain up to 50% of the event fee to
cover marketing, administration and delegate registration costs.
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By registering for an event, Haymarket Conferences can provide you with information relating to your
booking and other Haymarket related products or services via email, direct mail, fax or telephone.
Please write to the Head of Marketing at the address stated above if you do not wish to receive this
information. We may also make your details available to carefully screened companies who have
offers that may be of interest to you.
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5 No, I specifically do not want my details to be made available to third parties.
Register by 16th 
August
Register by 13th
September
Standard
Rate
SAVE £100 SAVE £50
Charity Rate
(Under 500k
Turnover)*
£249 + VAT £299 + VAT £349 + VAT
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(500k - 5 Million
Turnover)*
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Public Sector
& Charity Rate
(Over 5 Million
Turnover)*
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Private Sector
Rate* £599 + VAT £649 + VAT £699 + VAT
Group
Discount**
Book 3 places & the 3rd delegate receives a 60% discount
* Please note that speakers’ presentations are accessible via a password protected internet site and are not
supplied in printed form. These will be available to download a week after the event, subject to speaker disclosure.
**Cannot be used in conjunction with the early booking rate or any other discount.
3rd Annual Conference | 15 October 2013 | London
ImprovingImpact
Measurementand
Analysis2013
Please complete one registration form for each delegate

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Improving Impact Measurement And Analysis

  • 1. 3rd Annual One-Day Conference 15 October | Mary Ward House, London Improving MeasurementAndAnalysis 2013 www.ImpactMeasurementConference.com Supported by: The national conference for evidencing, understanding and communicating your value Theonlyeventofitskind A sell out event FOR the last 2 years! This year the conference will bring you: The latest policies and updates in evidencing your value Insights into collecting evidence in more cost- efficient ways and harnessing the power of data Practical and strategic workshops to explore the value of measuring together Perspectives from funders and social investors Inspiring case studies on how to successfully embed impact into your organisation Featuring leading speakers including: BOOK BY 16 AUGUST TO SAVE £100 Clive Martin Director Clinks Graeme Duncan Head of Development Greenhouse Caroline Forster Group Investment Director Social Investment Business Group Barbara Storch Portfolio Director Impetus – The Private Equity Foundation Richard Lloyd Executive Director Which? Norman Blissett Director of HR and Organisation Development Family Action *Credit:FergusBurnett impact Chaired by: David Carrington, Chair of the Inspiring Impact Programme Board* Follow us @thirdsectorconf @NPCthinks #impactconference Dan Corry Chief Executive NPC Nick Jenkins Founder Moonpig Ceri Doyle Acting Chief Executive and Director of Strategy, Performance and Learning Big Lottery Fund Joe Ludlow Impact Investment Director Nesta Investment Management LLP Paul Farmer Chief Executive Mind Fran Perrin Founder and Director The Indigo Trust Event partner:
  • 2. Book before 16 August and save up to £100 www.impactmeasurementconference.com 15 October 2013 08:30 Registration 09:00 Chair’s Opening Remarks David Carrington, Chair of the Inspiring Impact Programme Board 09:10 Opening Keynote: What Challenges And Opportunities Will The Sector Face Over The Next Three Years? Things have been changing fast in the voluntary sector with an overhaul of commissioning and reductions in public spending, new approaches to fundraising, the arrival of social investment, the growth of social enterprises and the emergence of the Open Data movement. How does the sector adapt to maintain and improve its impact and to maximise its role within civil society? Dan Corry, Chief Executive, NPC 09:30 Panel And Roundtable Discussion: What Do We Mean By Collecting “Good” Evidence? Charities are coming under increasing pressure to prove their worth to society, but what counts as good evidence? This panel will explore the ways of collecting and using evidence to boost your value and improve performance. j; How can you develop an evidence-based approach which is robust and defensible without spending a fortune? j; What are good standards of evidence? j; What innovative and creative ways are there to collect evidence? j; How do you engage stakeholders in the process? Joe Ludlow, Impact Investment Director, Nesta Investment Management LLP David Hounsell, Business Performance and Impact Manager, The Children’s Society Fran Perrin, Founder and Director, The Indigo Trust 10:40 How To Gather Evidence Without Breaking The Bank This session will explore how internal processes can be improved to facilitate better data collection: j What are the cost-efficient ways to integrate data/evidence collection into existing processes? j How can you develop simple tools to store and analyse data and how can you train staff to use them more effectively? Nicolas Ponset, Managing Partner, Aleron Third Sector Consulting 10:55 Case Study: How Clinks Collects Evidence On Criminal Justice Outcomes Voluntary and community sector organisations are increasingly being asked to demonstrate good quality evidence of their effectiveness: j; How is Clinks’ ‘Improving Your Evidence’ project working to stimulate the visibility, collection and use of evidence by criminal justice organisations? j; How can this approach be used in other sectors, such as social care and children’s services? Clive Martin, Director, Clinks 11:15 Morning Refreshments 11:35 Case Study: How Greenhouse Has Developed A Theory Of Change For organisations looking to improve their services and measure their impact more effectively, developing a theory of change is a good place to start. Greenhouse will unveil how they worked on their theory of change: it involved looking backwards from the charity’s overall aim, to understand all the steps involved in achieving it. This session will explore how to map out day-to-day activities that contribute to an organisation’s mission. Graeme Duncan, Head of Development, Greenhouse 12:00 Workshops: Working Together On Measurement In these workshops, delegates will have the opportunity to discuss how collaboration can make the sector more effective through learning from each other, saving money on the costs of developing bespoke tools, and building an evidence-based framework that works. 1. A Blueprint For Shared Measurement This session will explore what we understand shared measurement to be and the benefits and challenges associated with it. It will use the Journey to Employment framework of shared measurement to illustrate how a shared measurement framework can work and the lessons that can be drawn for other areas. David Pritchard, Head of Measurement and Evaluation, NPC “ “New methods, new technology and a growing recognition of the practical value of using data – all are combining to change the impact landscape. We can all learn from this by sharing experience and insights to enhance the quality of our work.” David Carrington the funder and social investor perspective measuring better, together unleash the power of data making impact part of your dna the funder and social investor perspective measuring better, together unleash the power of data making impact part of your dna
  • 3. events@haymarket.com +44(0)20 8267 4011 “Excellent, current, thought-provoking and real” Director of Sector Development, The Mighty Creatives “Informative, interesting, well attended and well received” Head of Charities, Zurich “Commercial Opportunities: Can your organisation offer advice and expertise to third sector practitioners specifically focussed on measuring and demonstrating the impact of their activities? For your chance to exhibit, speak or network with charity professionals and decision-makers at this event, please contact Julia Dawson on 020 8267 4813 or Julia.Dawson@haymarket.com. 2. Inspiring Impact: Finding The Right Measurement Tools Impact measurement is currently hampered by the lack of a mature market for impact measurement tools. New tools are emerging that vary in quality and usability, and work is needed to bring the most robust and useful tools to the market. An increasing number of charities and social enterprises seek off-the-shelf tools and systems, but lack the skills to select the right one. This workshop will explore Inspiring Impact’s prototype online marketplace for tools. Tim Crabbe, Chair and Director of Strategy, Substance 3. Shared Measurement Frameworks Speaker TBC 12:50 Lunch And Networking Opportunity 13:50 Policy Keynote Speaker TBC 14:20 Panel Discussion: What Do Funders Really Want? Funders have a critical role to play in impact practice among their grantees and investees. This session will look at impact measurement from the eyes of the funders: j What is the role of funders in encouraging measurement in the sector? j How can charities successfully engage with funders about their impact measurement and reporting and vice versa? j How should funders consider impact measurement in their own plans and strategies? Ceri Doyle, Acting Chief Executive and Director of Strategy, Performance and Learning, Big Lottery Fund Nick Jenkins, Founder, Moonpig Alison Braybrooks, Corporate Responsibility and Community Affairs, UBS AG Barbara Storch, Portfolio Director, Impetus – The Private Equity Foundation 15:05 Social Investment: Myth Versus Reality An investor and an investee will expose the myths around social investment and discuss if it really will transform the funding landscape. This is a unique opportunity to explore the challenges of measuring social impact and balancing this with financial performance. Caroline Forster and an investee, Group Investment Director, Social Investment Business Group 15:35 Afternoon Refreshments 16:00 Survival Of The Fittest A thought-provoking talk about what charities need to do to survive in an increasingly harsh environment. j How can charities adapt and become more agile? j How can a greater focus on consumers help to support this approach? j What can the third sector learn from the achievements of the consumer movement? Richard Lloyd, Executive Director, Which? 16:20 Case Studies: How Impact Measurement Can Help You Improve What You Do Lessons learnt from impact measurement can be applied throughout an organisation to powerful effect, rather than seeing it only as an add-on: j How can organisations use impact data to make changes and adjust their strategy and activities? j What implications does an integrated approach have for planning, resource and skills? j How can you embed a focus on impact in the culture of an organisation and build support from staff and supporters? Case Study 1 Case Study 2 Paul Farmer, Chief Executive, Mind Norman Blissett, Director of HR and Organisation Development, Family Action 17:00 Chair’s Closing Remarks the funder and social investor perspective measuring better, together unleash the power of data making impact part of your dna the funder and social investor perspective measuring better, together unleash the power of data making impact part of your dna
  • 4. 5 WAYS TO BOOK 1. Book online at www.impactmeasurementconference.com 2. Email events@haymarket.com 3. Call us on +44 (0)20 8267 4011 4. Fax this completed registration form to +44 (0)20 8267 4486 5. Post the booking form with payment to FREEPOST (LON3727), Haymarket Conferences, 174 Hammersmith Road, London, W6 7JP Name of person completing form if different from delegate: Please register the following delegate Name (Mr/Mrs/Ms/Miss/Dr) Position Organisation Address Postcode Tel Email How did you hear about this event? Industry type Name of department head Job title of department head I agree to the terms and conditions as stated opposite. Signed Brochure Code: WEB Conference Code: 17126131778 Please indicate how you wish to pay: Pre-payments to be made with booking form or, where agreed, payment to be made upon receipt of invoice. A receipted VAT invoice will be issued once payment has been received. 5 Enclosed is a cheque for £ Cheques made payable to Haymarket Media Group Ltd 5 I wish to be invoiced. N.B.If your company/organisation uses PO numbers, please write this number here The invoice will be sent to the address provided above 5 I wish to pay by credit card Please charge my: 5 AMEX 5 Visa 5 Mastercard Cardholder’s name Card no. 5555 5555 5555 5555 Start date 5555 Expiry date 5555 Security code 5555 Card billing address (if different from above) Cardholder’s signature (a valid email address is required to process your booking) EVENTCODE:17126131778 Further Information For Delegates Accommodation Please note that overnight accommodation is not included in the registration fee. For a selection of hotels near our event venues, contact events@haymarket.com. Dietary Requirements We always provide a vegetarian option but if you have specific dietary requirements, please contact the Haymarket Conferences team on +44 (0)20 8267 4011 or events@haymarket.com. Access Requirements We make every effort to ensure our events are accessible for all delegates. For any specific access requirements, please contact the Haymarket Conferences team (as above). On The Day Please note that we may take photographs, video and audio footage of the event, which may include speakers and the delegation, and this may later be used in editorial features and/or in marketing and promotional material. Whilst in attendance at any Haymarket conference, if your behaviour is deemed disruptive, offensive, dangerous, illegal, or if you are found to be distributing unauthorised material we reserve the right to eject you without any prior notice or refund. Audio and visual recordings or the distribution of commercial materials are not permitted without our prior consent. Neither us nor the venue can accept liability for damage to or loss of personal belongings at the event venue. Speaker Confirmation & Changes Please note that speakers are sometimes prevented from attending. Although we do endeavour to find suitable replacements of a similar calibre, we cannot guarantee any specific case studies, speakers or sessions. Updates are regularly posted on the website. Related Conferences Please send me more information about: 5 Business-Community-Charity Partnerships 2013: One-Day Conference, London 21 November 2013 Terms & Conditions Confirmation Procedure Once we have received confirmation of your booking in writing either online, by phone, email, fax or post we will send you a confirmation email. If you request to be invoiced, payment terms will be 28 days from date of booking. An invoice will then be generated and sent out to you via post. If your company uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause problems with your booking. If you choose to pay by credit card you will receive an email confirmation from RBS WorldPay and later a VAT receipt from our accounts department. Please note that we must receive full payment prior to the event start date. Booking form submission either online, by phone, email, fax or post does not guarantee a place. The dispatch by us of an email confirmation constitutes a legally binding contract. If you have not received your confirmation email 7 working days after submission of your booking, please contact the Customer Services team on +44 (0)20 8267 4011 as there may be a problem with your booking. Haymarket Conferences are unable to accept responsibility for the non-arrival of information. Haymarket Conferences reserves the right to decline any booking. Haymarket Conferences reserves the right to vary the content, timings, location and/or speakers of events and as such accept no liability for variations. Cancellations Cancellation Date: 25 September 2013 All cancellations must be made in writing to events@haymarket.com and received by us no later than the cancellation date stipulated above. It is the booker’s responsibility to ensure that we have received the cancellation. Such cancellations are subject to a handling and administration fee of £99 per delegate, which will be deducted from any due refund or invoice, whichever is appropriate. We regret that no cancellations are accepted within 20 days of the event date due to the way in which we are in turn charged by our suppliers. However, a substitute delegate can always be nominated. Substitutions on the day of the event are made at the organiser’s discretion only. Pre-payments will not be refunded and invoiced sums will be payable in full, except in cases where it has been possible to mitigate loss. Haymarket Conferences will not offer refunds to delegates due to a terrorist alert or incident unless the event is cancelled. In this instance, Haymarket Conferences will retain up to 50% of the event fee to cover marketing, administration and delegate registration costs. Data Protection By registering for an event, Haymarket Conferences can provide you with information relating to your booking and other Haymarket related products or services via email, direct mail, fax or telephone. Please write to the Head of Marketing at the address stated above if you do not wish to receive this information. We may also make your details available to carefully screened companies who have offers that may be of interest to you. 5 Yes, I would like to receive carefully screened and work related emails from third parties. 5 No, I specifically do not want my details to be made available to third parties. Register by 16th  August Register by 13th September Standard Rate SAVE £100 SAVE £50 Charity Rate (Under 500k Turnover)* £249 + VAT £299 + VAT £349 + VAT Charity Rate (500k - 5 Million Turnover)* £399 + VAT £449 + VAT £499 + VAT Public Sector & Charity Rate (Over 5 Million Turnover)* £499 + VAT £549 + VAT £599 + VAT Private Sector Rate* £599 + VAT £649 + VAT £699 + VAT Group Discount** Book 3 places & the 3rd delegate receives a 60% discount * Please note that speakers’ presentations are accessible via a password protected internet site and are not supplied in printed form. These will be available to download a week after the event, subject to speaker disclosure. **Cannot be used in conjunction with the early booking rate or any other discount. 3rd Annual Conference | 15 October 2013 | London ImprovingImpact Measurementand Analysis2013 Please complete one registration form for each delegate