1. DEVELOPING STUDENTS’SKILLS
2nd part
Prepared by: Amal BAKKALI
Asma ASKAOUI
Meriem AIT HEMMOU
Supervised by: Jennifer EVANS
Youssef Tamer

2. OUTLINE
 MEETINGS
 NEGOTIATION
 NOTE-TAKING
 E-MAIL, FAX and MEMOS
 REPORT WRITING
 UNDERSTANDING THE NEWS
 ACTIVITIES

3. Meetings

4. 1-Meetings
 Successful participation in meetings in English
is often necessary for the progress within the
company.
 Meetings are mostly held to discuss things.
Business English students should be aware of
the cultural differences in terms of etiquette and
turntaking patterns .

5. Meetings
 Business english students should be aware of
the rules and etiquettes of meetings:
 Respect punctuality
 Don’t leave while the meeting is taking place
 Discuss things that are directly relevant to the
agenda
 Talk when it is a « right time»

6. Meetings
 The teacher should find out the type of
international meetings students need to attend
(formal or informal).
 The teacher may ask students questions such
as:
 Are meetings in your department formal or
informal?
 Do your managers ever ask you to discuss
solutions to problems?
 How easy is it for you to participate?

7. Meetings
 Teachers should prepare their students by
attending and participating in meetings .
 Observe both native and non-native
speakers’use of language.
 Make role-played meetings more realistic .

8. Meetings
 Students need to master the relevant language
that should be used in meetings:
 they will need language to be able to exert
influence on others.
 students need to practise useful phrases
which help them to cope in meetings .
 students should use indirect ways of agreeing
and disagreeing.

9. Negotiating

10. 2- Negotiating
 Negotiations are about bargaining with an
other party in order to:
 Reach an understanding, resolve point of
difference, or gain advantage in outcome of
dialogue.
 Satisfy various interests of two people/parties
involved in negotiation process.

11. For successful negotiations
Students need to:
 Be aware of cultural differences when dealing
with certain nationalities.
 Build rapport with their negotiating partners .
 Listen effectively and stress on common
ground .
 Think about the other side’s perspective and
problems.

12. For successful negotiations
 Teachers should :
 Know what type of negotiating their students are
 provide students with language that gives them
control to influence their counterparts.
 Encourage students to check what has been
agreed at every stage of a negotiation.

13. Note-taking

14. 3- NOTE-TAKING
 Note taking is a process that involves practising
the difficult skill of writing while listening and/or
speaking.
 Note taking is an important skill for students of
business especially those who are working in
the field of international business .

15. NOTE-TAKING
 While taking notes students should:
 take notes in English
 Use an international note-taking system

16. NOTE-TAKING
 In order to provide useful guidance and
practice for students, teachers need to:
 find out how notes are usually written up in
students’ companies.
 Stick to general guidelines .

17. E-MAIL, FAXES
&MEMOS
4-

18. E-mail
 A system for sending and receiving messages
electronically over a computer network.
 Replaces letters, faxes, memos and even
telephone calls.

19. E-mail
 Emaills are :
 Easy to be used within a networked systems
 Convenient
 Inexpensive
 Internal and external communication

20. E-mail
 The style of writing is usually informal and
varies according to whom you are writing to.
 When writing an e-mail business English
students should:
 Beware of humour
 Consider who else might read their e-mails
 Follow up important e-mails with a lettre or fax

21. Faxes
 Faxes are well established means of
communication in modern business .
 Written messages sent by a special telephone
system.
 Faxes are:
 Easy to be used
 Convenient
 Inexpensive
 Internal and external communication

22. Faxes
 Faxes can be used by companies with no
computers or internet connections.
 They are capable of sending both graphics
and texts.
 The style of text in faxes is similar to that used
in lettres (formulaic expressions),or can be
informal(speed ).

23. Faxes
 The teacher should draw students attention
about the layout of faxes .
 Addresses are not always written in full
 Pages are numbred
 Faxes sent from a normal fax machine will
include signature

24. Memos
 A memo is a form of written business
communication.
 Memos are passed internally within a
company.
 Memos are serious documents,they should be
written carefully, they can affect the efficiency
of a company’s day-to-day business.

25. Memos
 The format ,style and organisation of memos
can vary depending on the company’s
corporate culture and the status of the
receiver.

26. Memos
 The teacher should introduce his students to
the basic rules of memos:
 They always have a subject heading that must
be written clearly
 They are only about one subject
 They have to be clear and concise
 Names are kept brief
 No addresses are used ,no full greetings or
closings

27. Report-Writing

28. Report-Writing
Reports are well-organised and formatted
analysis of a particular situation .
They involve collecting ,summarising and
organizing large quantities of information and
making recommendations which make sense.
They are important because they can influence
decisions made .

29. Report-Writing
To write a report,
 Students should differentiate between fact and
opinion .
 Include only relevant information.
 The language should be clear and succinct.
 Reports should include an inroduction ,findings
,conclusion and recommendations.

30. Report-Writing
 Types of reports
 Analytical
 Visit reports
 Personnel
 Weekly and monthly

31. Understanding the
news

32. Understanding the news
 Business English students need to
undertand the news on tv, on radio and in
the newspapers.

33. Understanding the news
 Teachers should:
 check with students what they can get on their
radios and tvs and what newspapers they can
obtain easily and cheaply.
 Help students to digest more complex language
through effective classwork.
 Develop their skimming and scanning skills .

34. Activities

35. Activity 1

40. Activity 2

41. Activity 2
 Management conundrums:
 Language : English
 Level: intermediate and above
 Time : 15minutes
 Instruction: the images convey some problem
situations that can occur in the workplace . Try to
identify the problem, explain how it affects the
company’s advencement and suggest some
solutions.