America's Most Productive 2010

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Acknowledgements
President, Co-founder, Profiles International: Bud Haney
Editor-in-Chief: Dario Priolo
Managing Editor: Carrie D. Martinez
Creative Director: Kelley Taylor
Creative Assistants: Ruben Vera, Erin Keenan
Webmasters: David Hanas and Eric Hogan
Research Associate: Christine Gallia

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America’s Most Productive Companies | 2

“
America's Most Productive Companies–Human Capital Analysis
Our second annual This study was initiated by Profiles International to help us better understand the factors
human capital that drive employee productivity within an organization. We found that, even in a
changing economy, many organizations continue to thrive year after year.
analysis captures
Productivity is a measure of output per unit of input. For purposes of this study, we
movers, shakers defined labor productivity in terms of revenue produced per full-time employee. To
calculate this, we analyzed financial data from over 2,200 publicly traded companies. We
and standouts in then organized the data into 203 sub-industry groups, identified and compared
newcomers and standing champions. We identified the companies that ranked highest in
human capital each category and took a closer look at the practices that enable them to out-produce
their peers. By understanding these practices and the sustained high-performance of the
management and

”
organizations, we help our clients run more efficiently and become more competitive in
the marketplace.
productivity.
This report presents our findings. It is divided into 2 parts:
1. America's Most Productive Companies Human Capital Analysis – A Comprehensive
lists of companies in over 203 sub-industry groups, ranked by labor productivity.
2. A recap and discussion of the top ten factors that drive productivity.


How we measure productivity
The Scope In economics, “productivity” is a measure of output per unit of input. This study focuses
specifically on labor productivity, defined as revenue produced per full-time employee or
full-time employee equivalent in 2009. This study covers only US-based companies.
2,262 Companies
In order to calculate productivity, we analyzed financial data from over 2,200 publicly
20,706,958 People traded companies in order to determine a company’s revenue and number of employees.
Once we had these two numbers, it was fairly simple to calculate a company’s labor
17 Industries productivity.
203 Sub-Industries
Some Expected Challenges
As expected, we did encounter some challenges that required us to make corrections and
assumptions along the way. For example, when necessary, we adjusted revenue to
minimize the impact of special events such as one-time sales of assets.
The Formula Additionally, the revenue reported in the financial statements is recognized revenue
resulting from accrual accounting. Recognized revenue is slightly different from sales.

Labor Productivity Comparing Apples to Apples
= We grouped companies into 203 sub-industry groups to produce a more meaningful
analysis. Our assumption is that companies competing in the same industry generally go
Adjusted Revenue about their business and recognize revenue in a similar manner, while different industries
per have differing degrees of labor intensity. It is therefore difficult to draw meaningful
conclusions by comparing labor productivity across different industries such as retail and
Full Time Employee financial services.

This means that the most meaningful measures included in the study are the rank
orderings and comparisons within each sub-industry group.


The Winning
Most Productive
Companies


America’s Most Productive Companies: Industry Groupings

Automotive Insurance

Business Services Media

Chemicals Medical & Pharmaceutical

Construction & Real Estate Natural Resources

Consumer Products Software

Electronics Manufacturing Telecommunication Services

Financial Services Transportation

Healthcare Services Utilities & Energy

Industrial Manufacturing


America’s Most Productive Companies

 All Stars

Company Name Sub-Industry
ARRIS Group, Inc. Copper Wire Switching & Transmission Equipment
Ball Corporation Packaging & Container Manufacturing
Blackboard Inc. Education and Training Software
Bowne & Co., Inc. Commercial Printing
Colgate-Palmolive Company Personal Care Products
Comfort Systems USA, Inc. Commercial Cleaning & Facilities Management
Corning Incorporated Display Components
EPIQ Systems, Inc. Financial Services, Legal & Government Software
FLIR Systems, Inc. Aerospace & Defense Parts Manufacturing
FTI Consulting, Inc. Consulting
J.B. Hunt Transport Services, Inc. Truckload Carriers
Maxwell Technologies, Inc. Discrete & Passive Components
Omnicell, Inc. Healthcare Management Software
Pacer International, Inc. Logistics Services
AMPC “All Stars” have PHH Corporation Car & Truck Rental
achieved the top productivity Potlatch Corporation Lumber, Wood Production & Timber Operations
ranking in their sub-industry Power Integrations, Inc. Analog Chips
Safeway Inc. Grocery Retail
two consecutive years, and Shutterfly, Inc. Internet Content Providers
still managed to increase SJW Corp. Water Utilities
Sypris Solutions, Inc. Contract Electronics Manufacturing
year-over-year productivity.
The New York Times Company Newspaper Publishing
Thomas & Betts Corporation Electrical Products
VeriSign, Inc. Financial Services, Legal & Government Software



 Rising Stars

Company Sub-Industry
Advanced Micro Devices, Inc. Microprocessors, Microcontrollers & DSPs
Alleghany Corporation Property & Casualty Insurance
Altria Group, Inc. Cigarettes, Cigars, & Smokeless Tobacco Products
ARRIS Group, Inc. Copper Wire Switching & Transmission Equipment
AT&T Inc. Local Exchange Carriers
BorgWarner Inc. Auto Parts Manufacturing
Colfax Corporation Fluid Control Equipment, Pump, Seal & Valve Manufacturing
Corning Incorporated Display Components
Digital River, Inc. Web Consulting
Domino's Pizza, Inc. Fast-Food & Quick-Service Restaurants
Dr Pepper Snapple Group, Inc. Carbonated Beverages
Equinix, Inc. Managed Network Services
First Solar, Inc. Power Generation & Storage
FMC Technologies, Inc. Oil & Gas Field Equipment
Gibraltar Industries, Inc. Construction Materials
AMPC “Rising Stars” Hecla Mining Company Precious Metals Mining & Processing
have achieved the top Illumina, Inc. Biotechnology Research Equipment
LeapFrog Enterprises, Inc. Toys & Games
productivity ranking in Maxwell Technologies, Inc. Discrete & Passive Components
their sub-industry this MetroPCS Communications, Inc. Wireless Network Operators
year, overcoming peers Millipore Corporation Environmental Services & Equipment
Oil States International, Inc. Oil & Gas Field Services
last year. Patrick Industries, Inc. Building Materials Retail & Distribution
PepsiCo, Inc. Carbonated Beverages



 Rising Stars – page 2

PMC-Sierra, Inc. Networking Chips
Power Integrations, Inc. Analog Chips
Pride International, Inc. Oil & Gas Well Drilling
Quest Diagnostics Incorporated Medical Laboratories & Research
Radio One, Inc. Radio Broadcasting & Programming
Rambus Inc. Memory Chips & Modules
Sybase, Inc. Database & File Management Software
Syniverse Holdings, Inc. Wireless Communications Services
Sypris Solutions, Inc. Contract Electronics Manufacturing
The Coca-Cola Company Carbonated Beverages
Thomas & Betts Corporation Electrical Products
Track Data Corporation Information Collection & Delivery
Western Sizzlin Corporation Casual Dining Restaurants
X-Rite, Incorporated Electronic Test & Measurement Instruments

AMPC “Rising Stars”
have achieved the top
productivity ranking in
their sub-industry this
year, overcoming peers
last year.



 Newcomers

Michael Baker Corporation Architectural & Engineering Services
3D Systems Corporation Engineering, Scientific & CAD/CAM Software
ACI Worldwide, Inc. Financial Services, Legal & Government Software
Adams Resources & Energy, Inc. Oil & Gas Refining, Marketing & Distribution
Advocat Inc. Long-Term Care Facilities
Aetrium Incorporated Semiconductor Equipment & Materials
AGA Medical Holdings, Inc. Medical Devices
Alaska Air Group, Inc. Airlines
Allegiant Travel Company Airlines
Alliance HealthCare Services Medical Practice Management & Services
America Service Group Inc. Medical Practice Management & Services
American Electric Technologies, Inc. Metal Fabrication
American International Group, Inc. Property & Casualty Insurance
American National Insurance Company Property & Casualty Insurance
AMPC “Newcomers” Ancestry.com Inc. Internet Content Providers
athenahealth, Inc. Healthcare Management Software
have achieved the top Atmel Corporation Microprocessors, Microcontrollers & DSPs
productivity ranking in ATS Corporation Information Technology Services
Avalon Holdings Corporation Solid Waste Services & Recycling
their sub-industry this Aventine Renewable Energy Holdings, Inc. Basic and Intermediate Chemical & Petrochemical Manufacturing
year, their first year in Badger Meter, Inc. Fluid Control Equipment, Pump, Seal & Valve Manufacturing
the study. Barnes Group Inc. Metal Fabrication
BB&T Corporation Superregional Banks



 Newcomers – page 2

BE Aerospace, Inc. Aerospace & Defense Parts Manufacturing
BioClinica, Inc. Medical Laboratories & Research
BioFuel Energy Corp. Basic and Intermediate Chemical & Petrochemical Manufacturing
Bio-Rad Laboratories, Inc. Scientific & Technical Instruments
BioSphere Medical, Inc. Medical Devices
Bitstream Inc. Multimedia, Graphics & Publishing Software
Boise Inc. Paper & Paper Product Manufacturing
Boots & Coots International Well Control, Inc. Oil & Gas Field Services
Broadcom Corporation Wireless Communications Components
Buffalo Wild Wings, Inc. Casual Dining Restaurants
CARBO Ceramics Inc. Oil & Gas Exploration Services
Cascade Microtech, Inc. Semiconductor Equipment & Materials
Celera Corporation Biotechnology Research Services
Chipotle Mexican Grill, Inc. Fast-Food & Quick-Service Restaurants
CityBank Regional Banks & Thrifts
AMPC “Newcomers” Clearwater Paper Corporation Paper & Paper Product Manufacturing
Commonwealth Biotechnologies, Inc. Biotechnology Research Equipment
have achieved the top Computer Programs and Systems, Inc. Healthcare Management Software
productivity ranking in Continental Materials Corporation Aggregates, Concrete & Cement
Cooper Industries plc Electrical Products
their sub-industry this Curtiss-Wright Corporation Aerospace & Defense Parts Manufacturing
year, their first year in Dialysis Corporation of America Specialized Health Care Services
DineEquity, Inc. Casual Dining Restaurants
the study. Dolan Media Company Newspaper Publishing
Dover Corporation Industrial Machinery & Equipment Manufacturing
DPL Inc. Electric Utilities
Dresser-Rand Group Inc. Industrial Machinery & Equipment Manufacturing



Eagle Bulk Shipping Inc. Deep Sea Shipping
Electronics for Imaging, Inc. Printing & Imaging Equipment
Emeritus Corporation Long-Term Care Facilities
EnPro Industries, Inc. Industrial Machinery & Equipment Manufacturing
EQT Corporation Natural Gas Utilities
ev3 Inc. Medical Equipment & Supplies
FEI Company Semiconductor Equipment & Materials
Fidelity National Information Services, Inc. Financial Services, Legal & Government Software
First Financial Northwest, Inc. Regional Banks & Thrifts
First Horizon National Corporation Superregional Banks
FirstEnergy Corp. Electric Utilities
Five Star Quality Care, Inc. Long-Term Care Facilities
Flotek Industries, Inc. Specialty Chemical Manufacturing
GAINSCO, INC. Auto & Other Vehicle Insurance
Generac Holdings Inc. Power Generation & Storage
Gilead Sciences, Inc. Biopharmaceuticals & Biotherapeutics
GlobalSCAPE, Inc. Content & Document Management Software
Golden Star Resources Ltd. Precious Metals Mining & Processing
AMPC “Newcomers” Graham Packaging Company Inc. Packaging & Container Manufacturing
Granite City Food & Brewery Ltd. Casual Dining Restaurants
have achieved the top Graphic Packaging Holding Company Packaging & Container Manufacturing
productivity ranking in Great Lakes Dredge & Dock Corporation Commercial & Heavy Construction
Hess Corporation Oil & Gas Refining, Marketing & Distribution
their sub-industry this Hilltop Holdings Inc. Property & Casualty Insurance
year, their first year in Hudson Technologies, Inc. Solid Waste Services & Recycling
Huntington Bancshares Incorporated Superregional Banks
the study. IAC/InterActiveCorp Internet Content Providers
IKONICS Corporation Plastic & Fiber Manufacturing
Information Services Group, Inc. Consulting
Innospec Inc. Specialty Chemical Manufacturing
inTEST Corporation Semiconductor Equipment & Materials
Inuvo, Inc. Advertising & Marketing
Invacare Corporation Medical Equipment & Supplies


Inverness Medical Innovations, Inc. Diagnostic Substances
IVAX Diagnostics, Inc. Diagnostic Substances
Kansas City Life Insurance Company Life Insurance
Kaydon Corporation Metal Fabrication
KBR, Inc. Commercial & Heavy Construction
Key Energy Services, Inc. Oil & Gas Well Drilling
Kinetic Concepts, Inc. Medical Equipment & Supplies
Kona Grill, Inc. Casual Dining Restaurants
Kopin Corporation Semiconductor Equipment & Materials
L-3 Communications Holdings, Inc. Aerospace & Defense Parts Manufacturing
Las Vegas Sands Corp. Gambling Resorts & Casinos
Lender Processing Services, Inc. Financial Services, Legal & Government Software
Life Quotes, Inc. Insurance Brokers
Lincare Holdings Inc. Home Healthcare
Lorillard, Inc. Cigarettes, Cigars, & Smokeless Tobacco Products
Lufkin Industries, Inc. Oil & Gas Field Equipment
Maxygen, Inc. Biopharmaceuticals & Biotherapeutics
AMPC “Newcomers” McDermott International, Inc. Commercial & Heavy Construction
have achieved the top Media General, Inc. Newspaper Publishing
Metropolitan Health Networks, Inc. Healthcare Plans
productivity ranking in Monarch Casino & Resort, Inc. Gambling Resorts & Casinos
their sub-industry this Move, Inc. Internet Content Providers
year, their first year in Nanophase Technologies Corporation Specialty & Exotic Materials
National Presto Industries, Inc. Aerospace & Defense Parts Manufacturing
the study. Natural Gas Services Group, Inc. Oil & Gas Field Equipment
New Concept Energy, Inc. Long-Term Care Facilities
NN, Inc. Industrial Machinery & Equipment Manufacturing
Northrop Grumman Corporation Aerospace & Defense Parts Manufacturing
Northwest Natural Gas Company Natural Gas Utilities
NPS Pharmaceuticals, Inc. Biopharmaceuticals & Biotherapeutics
www.americasmostproductive.com NVR, Inc. Residential Construction


Oncothyreon Inc. Biopharmaceuticals & Biotherapeutics
OpenTable, Inc. Internet Content Providers
OptimumBank Holdings, Inc. Regional Banks & Thrifts
Ore Pharmaceuticals Inc. Biotechnology Research Services
Oriental Financial Group Inc. Regional Banks & Thrifts
Otelco Inc. Local Exchange Carriers
P.F. Chang's China Bistro, Inc. Casual Dining Restaurants
Palomar Medical Technologies, Inc. Medical Equipment & Supplies
Parke Bancorp, Inc. Regional Banks & Thrifts
Perficient, Inc. Information Technology Services
Performance Technologies, Incorporated Copper Wire Switching & Transmission Equipment
Phoenix Footwear Group, Inc. Footwear
Pioneer Drilling Company Oil & Gas Well Drilling
Pope Resources, A Delaware Limited Partnership Lumber, Wood Production & Timber Operations
Primoris Services Corporation Commercial & Heavy Construction
Progress Energy, Inc. Electric Utilities
Public Service Enterprise Group Incorporated Electric Utilities
Purple Communications, Inc. Wireless Communications Services
AMPC “Newcomers” QuadraMed Corporation Information Technology Services
have achieved the top RadNet, Inc. Medical Practice Management & Services
Regeneron Pharmaceuticals, Inc. Biotechnology Research Services
productivity ranking in Response Genetics Inc. Diagnostic Substances
their sub-industry this Rodman & Renshaw Capital Group, Inc. Middle-Market Investment Banking
Rogers Corporation Plastic & Fiber Manufacturing
year, their first year in Rosetta Stone Inc. Education & Training Software
Rovi Corporation Content & Document Management Software
the study. SL Industries, Inc. Power Generation & Storage
SmartPros Ltd. Education & Training Services
Solutia Inc. Basic and Intermediate Chemical & Petrochemical Manufacturing
SoundBite Communications, Inc. Messaging, Conferencing & Communications Software
Spark Networks, Inc. Internet Content Providers
STR Holdings, Inc. Power Generation & Storage
www.americasmostproductive.com SunPower Corporation Power Generation & Storage



Superior Well Services, Inc. Oil & Gas Field Services
Sutron Corporation Environmental Services & Equipment
Symetra Financial Corporation Life Insurance
Symyx Technologies, Inc. Engineering, Scientific & CAD/CAM Software
Synta Pharmaceuticals Corp. Biopharmaceuticals & Biotherapeutics
Syntroleum Corporation Basic and Intermediate Chemical & Petrochemical Manufacturing
Telephone and Data Systems, Inc. Wireless Network Operators
Tennessee Commerce Bancorp, Inc. Regional Banks & Thrifts
The Gorman-Rupp Company Fluid Control Equipment, Pump, Seal & Valve Manufacturing
The PNC Financial Services Group, Inc. Superregional Banks
The Stephan Co. Personal Care Products
Thompson Creek Metals Company Inc. Industrial Metals & Minerals
Tower Group, Inc. Commercial Insurance
Trans-Lux Corporation Display Components
Tutor Perini Corporation Commercial & Heavy Construction
Tyler Technologies, Inc. Financial Services, Legal & Government Software
AMPC “Newcomers” U.S. Energy Corp.
Union Drilling, Inc.
Oil & Gas Exploration Services
Oil & Gas Well Drilling
have achieved the top United Capital Corp Wire & Cable Manufacturing
Universal Display Corporation Display Components
productivity ranking in Verizon Communications Inc. Wireless Network Operators
their sub-industry this ViroPharma Incorporated Biopharmaceuticals & Biotherapeutics
Volterra Semiconductor Corporation Analog Chips
year, their first year in W. R. Grace & Co. Basic and Intermediate Chemical & Petrochemical Manufacturing
the study. Warwick Valley Telephone Company Local Exchange Carriers
WellCare Health Plans, Inc. Healthcare Plans
Westwood Holdings Group, Inc. Institutional Asset Management
White Mountains Insurance Group, Ltd. Property & Casualty Insurance
WHX Corporation Metal Fabrication
WidePoint Corporation Information Technology Services


Overview of Findings:
Attributes of America’s Most Productive Companies
Once we finished gathering and analyzing the data that allowed us to rank America’s
Most Productive Companies, we completed some follow-up research on a number of
the most productive companies. This consisted of an online literature review and
interviews with select executives. Our follow-up research helped us identify a number
of best practices that we believe explain outstanding productivity. These ten key
attributes can be further categorized into 5 “People Attributes” and 5 “Strategic and
Operational Attributes.” We list these below:

People Attributes
1. Performance-driven culture
2. Effective managers
3. High employee utilization
4. High employee effectiveness
5. Encouragement of innovation

Strategic and Operational Attributes
6. Technological sophistication
7. Financial sophistication
8. Operational sophistication
9. Effective distribution channels
10. Marketing and brand Sophistication

We will further explore each of the people attributes in the next several pages of this
report.


America’s Most Productive Companies: People Attributes

1. Performance-driven Culture

Talking the talk and walking the walk

Organizational culture is defined by the attitudes, beliefs and values of an organization. It is an
important driver of employee behavior, particularly when employees are required to act on their
own initiative in a way that is consistent with a company’s objectives, culture and values.

Although a strong organizational culture is generally considered a positive attribute, it is not
sufficient to enhance productivity on its own.

A large number of America’s Most Productive Companies have built true performance–driven
cultures in which the entire workforce focuses its effort on achieving the results most important to
the organization. In such environments, a strong culture helps the firm operate like a well-oiled
machine, cruising along with outstanding execution and only occasionally requiring minor
adjustments.

Define the model and select people who fit

The leaders of America’s Most Productive Companies tend to have a consistent, shared
understanding of both the company’s current culture and its future culture. These leaders tend to
promote individual initiative and high levels of teamwork, both of which are essential ingredients for
achieving results.

Additionally, these leaders are likely to have defined the types of people who fit the company
culture. This helps them identify precisely the people for whom they are looking and then present
their culture and values to potential hires in order to evaluate fit. They are more likely to say “no”
to a highly qualified candidate who does not fit into the company culture.



2. Effective Managers

Effective managers = Success managers

An “effective” manager is more than a supervisor. He or she takes responsibility for ensuring that an
individual succeeds and that the team, department or business unit achieves its expected results.
This is similar to the way successful coaches develop players in order to win games and
championships.

Similar to successful athletes, successful managers require both talent and skill. Managerial skills can
be developed through training, mentoring and experience. But if a manager is void of natural talent,
then the odds that he will be successful diminish significantly.

The Most Productive Companies are typically more proactive than their peers when it comes to
identifying and developing effective managers. Common managerial success traits include:

Communication: Listens to others; Processes information; Communicates effectively
Leadership: Instills trust; Provides direction; Delegates responsibility
Adaptability: Adjusts to circumstances; Thinks creatively
Relationships: Builds personal relationships; Facilitates team success
Task Management: Works efficiently; Works competently
Production: Takes action; Achieves results
Development of Others: Cultivates individual talents; Motivates successfully
Personal Development: Displays commitment; Seeks improvement

Insight to enable coaching and success

The Most Productive Companies also give their managers the information and tools they need to
understand the capabilities and styles of their teams. This gives managers a solid foundation for
more effective coaching relationships.


3. Employee Utilization
Establish clarity to run lean

Simply put, America’s Most Productive Companies do more with fewer people.

It starts at the top with a clear strategy that cascades into a properly designed organization with jobs
that execute the strategy efficiently. All jobs have clear descriptions and goals so that everyone
knows exactly what needs to get done and how. This ensures, for example, that three people are
never doing the work of two.

America’s Most Productive Companies closely monitor and benchmark personnel expenses. They
review requests to create new jobs with intense scrutiny and a healthy level of skepticism. They
expect people to arrive at work a little earlier and leave a little later, and they reassess priorities to
determine what work is most important and what activities can be streamlined because they don’t
add sufficient value.

In a traditional sense, they are more open to investing in technology and training if it reduces and/or
slows the growth of headcount.

Flexibility to adapt

Since many of these organizations run so lean, they are usually more flexible than their peers in
handling special circumstances such as special projects, peak demand periods and unplanned
employee absences. Full-time employees are cross-trained to cover for one another in times of
short-term need. The Most Productive Companies cultivate good sources of contract and temporary
labor and have good practices to ensure they deliver on what is expected.

Overall, these companies use superior talent management practices so that they can easily identify a
potential need for additional people. And they have efficient selection and on-boarding practices so
that new people become productive in a short amount of time.


4. Employee Effectiveness
Set clear goals + inspect what you expect

Running lean is not the only thing a company must do in order to run well. Goals must be achieved
at the employee level so that results are observed at the organizational level. In the Most Productive
Companies, strategic objectives and goals are clearly defined at all levels of the company and
performance measures are closely aligned with strategy.

As a result, employees focus on the aspects of their jobs that matter most to the organization.

Right people in the right jobs…

Additionally, the Most Productive Companies always keep before them a clear picture of the type of
employee who has the best chance of succeeding in the role. They consider an employee’s fit with
the job, the team and even the manager. And they use the characteristics displayed by high-
performing employees in each role as a model for prospective hires.

…with the experience, skills and equipment to deliver

Although critically important, “fit” alone is not sufficient to ensure that an employee will be effective
in a job—experience and skills also factor largely into the formula. The Most Productive Companies
are more likely than their peers to identify the particular experience and skills needed for success
and then provide specific training to help employees close the ability gap.

The fact is these companies are more likely to employ techniques that involve ergonomic design
and worker comfort. This often reduces workplace injury and improves employee satisfaction, all of
which enhance effectiveness and productivity.



5. Innovation

A series of singles or a home run?

The word “innovation” often evokes images of secret laboratories, major breakthroughs and home-
run products. Most productivity gains, however, are the result of incremental improvements to—and
fine tuning of—existing business processes. Although the home runs grab the headlines, the singles,
doubles and walks can add up to significant gains over time with a much lower investment.

The Most Productive Companies are likely to encourage an exchange of ideas among employees,
managers and leaders to make the business more competitive. When employees and managers have
open lines of communication, employees become more invested in the organization’s well-being.

Actions speak louder than words

Open communication and a spirit of teamwork are essential to identifying innovation opportunities.
Engagement and productivity actually suffer, however, when the organization sets expectations and
then fails to deliver on recommendations.

The Most Productive Companies typically do a better job of putting ideas into action than their
peers. This is possible because they run with fewer employees and continually innovate. As we
mentioned before, they typically add employees only when absolutely necessary.

Management is attuned to improvement opportunities and leadership makes investment decisions
quickly when a compelling case can be made for investing in new opportunities.

In short, innovation is everyone’s business, not just that of the R&D department.


Summary of Lessons Learned:
People Attributes of America’s Most Productive Companies
1. Performance-driven cultures where actions and results speak louder than words.

2. Clearly defined attributes of people who fit their culture, which they use to support hiring decisions.

3. Proactively identify and develop effective front-line managers.

4. Invest in information and tools to help front-line managers better understand their people and succeed.

5. Clearly align roles and responsibilities with the goals and organization necessary to execute strategy.

6. View requests to add headcount with healthy skepticism, and only after exhausting good alternatives.

7. Employees have clear goals to help them focus on the outcomes that matter most to the organization.

8. Employees have the right “fit” for their jobs, as well as proper experience, skills and equipment to perform.

9. Innovation results from incremental improvements to, and fine tuning of, existing strategy and process.

10. Failure is not discouraged, and open communication, team work and risk taking help drive innovation leaps.


Automotive


2010 America’s Most Productive Companies Performance Index

Industry: Automotive

Auto Parts Manufacturing Rev/FTE Automobile Dealers Rev/FTE
 1 BorgWarner Inc. $316,944 1 Penske Automotive Group, Inc. $682,659
2 Cummins Inc. $309,456 2 Sonic Automotive, Inc. $666,489
3 Fuel Systems Solutions, Inc. $255,971 3 Group 1 Automotive, Inc. $647,454
4 Standard Motor Products, Inc. $229,813 4 AutoNation, Inc. $597,656
5 Gentex Corporation $229,650 5 Asbury Automotive Group, Inc. $553,121
6 LKQ Corporation $204,790 6 Lithia Motors, Inc. $445,115
7 TRW Automotive Holdings Corp. $182,610
8 ATC Technology Corporation $146,970 Car & Truck Rental Rev/FTE
9 Lear Corporation $129,861  1 PHH Corporation $537,695
2 Hertz Global Holdings, Inc. $308,091
Auto Parts Retail Rev/FTE 3 Dollar Thrifty Automotive Group, Inc. $257,717
1 Genuine Parts Company $346,810
2 Advance Auto Parts, Inc. $110,461 Truck, Bus & Other Vehicle Manufacturing Rev/FTE
3 O'Reilly Automotive, Inc. $108,141 1 PACCAR Inc $465,572
2 Miller Industries, Inc. $349,412
3 Federal Signal Corporation $289,423

 All Star  Rising Star  Newcomer


Business Services


2010 America’s Most Productive Companies: Rankings

Industry: Business Services

Architectural & Engineering Services Rev/FTE Commercial Printing Rev/FTE
1 URS Corporation $205,535.56  1 Bowne & Co., Inc. $241,357
2 ENGlobal Corporation $171,835.92 2 Cenveo, Inc. $197,080
 3 Michael Baker Corporation $142,647.36 3 R.R. Donnelley & Sons Company $173,546
4 Willdan Group, Inc. $133,090.91 4 Schawk, Inc. $159,419
5 American Reprographics Company $143,286
Colleges & Universities Rev/FTE
1 Strayer Education, Inc. $282,717 Consulting Rev/FTE
2 Bridgepoint Education, Inc. $182,084  1 FTI Consulting, Inc. $403,197
3 American Public Education, Inc. $152,041 2 Huron Consulting Group Inc. $349,357
3 Navigant Consulting, Inc. $309,226
Commercial Cleaning & Facilities Management Services Rev/FTE  4 Information Services Group, Inc. $302,278
 1 Comfort Systems USA, Inc. $200,765 5 The Corporate Executive Board Company $254,248
2 Healthcare Services Group, Inc. $141,367 6 ICF International, Inc. $192,686
3 Rollins, Inc. $108,485 7 GP Strategies Corporation $123,146




Industry: Business Services page 2

Correctional Institutions Rev/FTE Direct Marketing Services Rev/FTE
1 Corrections Corporation of America $95,839 1 Harte-Hanks, Inc. $172,020
2 Cornell Companies, Inc. $93,578 2 inVentiv Health, Inc. $167,500
3 The GEO Group, Inc. $87,602 3 Innotrac Corporation $82,125

Database & File Management Software Rev/FTE Education & Training Services Rev/FTE
1 Sybase, Inc. $306,520  1 SmartPros Ltd. $186,735
2 Informatica $285,299 2 ITT Educational Services, Inc. $134,612
3 Teradata Corporation $258,939 3 Career Education Corporation $127,692
4 Quest Software, Inc. $206,597
Education & Training Software Rev/FTE
Death Care Products & Services Rev/FTE  1 Blackboard Inc. $318,681
1 Service Corporation International $101,779 2 Scientific Learning Corporation $275,124
2 Carriage Services, Inc. $96,785  3 Rosetta Stone Inc. $145,167
3 StoneMor Partners L.P. $79,497 4 Renaissance Learning, Inc. $136,824





Environmental Services & Equipment Rev/FTE Information Technology Services Rev/FTE
 1 Millipore Corporation $271,213  1 WidePoint Corporation $394,444
 2 Sutron Corporation $187,059 2 TeleCommunication Systems, Inc. $286,355
3 Basin Water, Inc. $113,462 3 ManTech International Corporation $252,538
4 Flanders Corporation $103,971 4 Synchronoss Technologies, Inc. $252,055
 5 QuadraMed Corporation $245,351
Information Collection & Delivery Rev/FTE  6 ATS Corporation $240,402
 1 Track Data Corporation $266,957 7 International Business Machines Corporation $239,749
2 DG FastChannel, Inc. $258,322 8 eLoyalty Corporation $235,731
3 A.D.A.M., Inc. $244,915 9 Zanett, Inc. $226,066
4 infoGROUP Inc. $158,900  10 Perficient, Inc. $185,320

Information Technology & Other Technology Staffing Rev/FTE Internet Search & Navigation Services Rev/FTE
1 Mastech Holdings, Inc. $173,415 1 InfoSpace, Inc. $1,322,293
2 COMSYS IT Partners, Inc. $141,275 2 Google Inc. $1,192,367
3 CDI Corp. $100,568 3 MIVA, Inc. $902,326
4 Kforce Inc. $85,858 4 LookSmart, Ltd. $722,222
5 Yahoo! Inc. $464,770





Printing & Imaging Equipment Rev/FTE Travel Agencies & Services Rev/FTE
1 Lexmark International, Inc. $326,042 1 priceline.com Incorporated $1,163,284
2 Zebra Technologies Corporation $297,630 2 Ambassadors International, Inc. $530,116
3 Xerox Corporation $283,190 3 Ambassadors Group, Inc. $392,829
 4 Electronics for Imaging, Inc. $219,540 4 Expedia, Inc. $371,281
5 Pitney Bowes Inc. $168,743
Web Consulting Rev/FTE
Solid Waste Services & Recycling Rev/FTE  1 Digital River, Inc. $325,908
 1 Hudson Technologies, Inc. $322,667 2 GSI Commerce, Inc. $182,582
2 Waste Management, Inc. $271,682 3 Web.com Group, Inc. $135,152
3 Republic Services, Inc. $264,487
 4 Avalon Holdings Corporation $225,806
5 Waste Connections, Inc. $220,263
6 WCA Waste Corporation $194,880
7 Harsco Corporation $152,582



Chemicals



Industry: Chemicals

Agricultural Chemicals Rev/FTE Chemical Distribution Rev/FTE
1 Terra Industries Inc. $1,702,260 1 Sigma-Aldrich Corporation $277,468
2 CF Industries Holdings, Inc. $1,630,250
3 American Vanguard Corporation $634,242 Plastic & Fiber Manufacturing Rev/FTE
4 LSB Industries, Inc. $304,059 1 The Dow Chemical Company $859,757
2 Huntsman Corporation $705,727
Basic & Intermediate Chemical & Petrochemical Manufacturing Rev/FTE 3 Georgia Gulf Corporation $570,393
 1 Aventine Renewable Energy Holdings, Inc. $1,968,874 4 PolyOne Corporation $528,385
 2 Syntroleum Corporation $1,442,105 5 E. I. du Pont de Nemours and Company $450,155
 3 BioFuel Energy Corp. $1,191,391 6 Ferro Corporation $317,974
4 NewMarket Corporation $1,169,801 7 Hexcel Corporation $296,813
5 Koppers Holdings Inc. $695,792  8 IKONICS Corporation $212,676
6 Innophos Holdings, Inc. $673,535  9 Rogers Corporation $168,184
7 FMC Corporation $588,792
8 Compass Minerals International, Inc. $537,444
 9 Solutia Inc. $490,294
 10 W. R. Grace & Co. $475,589




Industry: Chemicals page 2

Specialty & Exotic Materials Rev/FTE
1 Brush Engineered Materials Inc. $325,683
 2 Nanophase Technologies Corporation $188,889
3 Uranium Resources, Inc. $153,719

Specialty Chemical Manufacturing Rev/FTE
1 Stepan Company $800,753
 2 Innospec Inc. $757,595
3 Celanese Corporation $686,757
4 The Lubrizol Corporation $684,522
5 Albemarle Corporation $507,696
6 Eastman Chemical Company $504,700
7 Cytec Industries Inc. $480,948
 8 Flotek Industries, Inc. $452,200
9 OM Group, Inc. $434,330
10 International Flavors & Fragrances Inc. $430,778



Construction and Real Estate



Industry: Construction and Real Estate

Aggregates, Concrete & Cement Rev/FTE Commercial & Heavy Construction Rev/FTE
1 Martin Marietta Materials, Inc. $373,869  1 Tutor Perini Corporation $945,495
2 Vulcan Materials Company $327,033 2 Granite Construction Incorporated $727,222
3 Imperial Industries, Inc. $246,269 3 Fluor Corporation $608,273
 4 Continental Materials Corporation $197,870  4 Great Lakes Dredge & Dock Corporation $367,296
5 Insituform Technologies, Inc. $242,300
Building Materials Retail & Distribution Rev/FTE  6 KBR, Inc. $237,353
 1 Patrick Industries, Inc. $351,948  7 McDermott International, Inc. $213,555
2 Interline Brands, Inc. $323,056  8 Primoris Services Corporation $176,360
3 Builders FirstSource, Inc. $251,074
4 Fastenal Company $160,257 Construction Materials Rev/FTE
 1 Gibraltar Industries, Inc. $340,490
2 USG Corporation $320,297
3 Owens Corning $300,188
4 Carlisle Companies Incorporated $237,950
5 Masco Corporation $220,113
6 Rock of Ages Corporation $208,582
7 Advanced Environmental Recycling Technologies, Inc. $170,039




Industry: Construction and Real Estate page 2

Construction, Mining & Other Heavy Equipment Manufacturing Rev/FTE Industrial REITs Rev/FTE
1 Astec Industries, Inc. $702,284 1 DCT Industrial Trust Inc. $2,804,598
2 Manitex International, Inc. $559,474 2 BioMed Realty Trust, Inc. $2,736,364
3 Bucyrus International, Inc. $368,306 3 EastGroup Properties, Inc. $2,535,294
4 Caterpillar Inc. $345,325 4 Digital Realty Trust, Inc. $2,413,258
5 The Manitowoc Company, Inc. $288,748 5 First Industrial Realty Trust, Inc. $1,799,127
6 Terex Corporation $254,283 6 Duke Realty Corporation $1,344,100
7 AMB Property Corporation $1,216,507
Hotel & Motel REITs Rev/FTE 8 ProLogis $1,077,621
1 LaSalle Hotel Properties $23,350,000 9 First Potomac Realty Trust $956,429
2 Host Hotels & Resorts, Inc. $22,354,839
3 Strategic Hotels & Resorts, Inc. $16,832,558 Mortgage & Investment REITs Rev/FTE
4 Ashford Hospitality Trust, Inc. $13,680,597 1 Annaly Capital Management, Inc. $35,493,103
5 FelCor Lodging Trust Incorporated $13,363,235 2 Hatteras Financial Corp. $31,455,556
6 Hersha Hospitality Trust $9,187,500 3 MFA Financial, Inc. $20,824,000
7 MHI Hospitality Corporation $8,937,500 4 Capstead Mortgage Corporation $19,662,500
8 Supertel Hospitality, Inc. $7,631,250 5 CapLease, Inc. $9,378,947
6 Gramercy Capital Corp. $8,590,141
7 Arbor Realty Trust, Inc. $7,596,552
8 iStar Financial Inc. $5,832,389
9 Capital Trust, Inc. $4,975,000
10 Redwood Trust, Inc. $3,873,529





Office REITs Rev/FTE Residential REITs Rev/FTE
1 Franklin Street Properties Corp. $2,988,372 1 BRE Properties, Inc. $474,220
2 Maguire Properties, Inc. $2,556,075 2 Equity Residential $474,073
3 Boston Properties, Inc. $2,174,714 3 Roberts Realty Investors, Inc. $460,000
4 Kilroy Realty Corporation $2,116,667 4 Home Properties, Inc. $457,818
5 Corporate Office Properties Trust $2,009,162 5 AvalonBay Communities, Inc. $453,703
6 PS Business Parks, Inc. $1,968,841 6 UDR, Inc. $452,825
7 Mack-Cali Realty Corporation $1,811,611 7 Essex Property Trust, Inc. $438,593
8 Liberty Property Trust $1,586,994 8 Sun Communities, Inc. $395,963
9 Brandywine Realty Trust $1,448,259 9 Associated Estates Realty Corporation $362,222
10 Highwoods Properties, Inc. $1,115,479 10 Post Properties, Inc. $348,475

Residential Construction Rev/FTE
1 Standard Pacific Corp. $1,474,375
2 Meritage Homes Corporation $1,386,143
3 Brookfield Homes Corporation $1,292,096
4 The Ryland Group, Inc. $1,259,666
5 M/I Homes, Inc. $1,065,234
 6 NVR, Inc. $1,025,335
7 M.D.C. Holdings, Inc. $824,885
8 Pulte Homes, Inc. $716,561
9 Comstock Homebuilding Companies, Inc. $697,015





Retail REITs Rev/FTE
1 Realty Income Corporation $4,550,000
2 National Retail Properties, Inc. $4,066,667
3 Alexander's, Inc. $2,865,823
4 Inland Real Estate Corporation $1,658,252
5 Weingarten Realty Investors $1,478,295
6 Federal Realty Investment Trust $1,412,234
7 Regency Centers Corporation $1,287,368
8 Acadia Realty Trust $1,248,305
9 Kimco Realty Corporation $1,229,531
10 Developers Diversified Realty Corporation $1,134,765

Specialty Contracting Rev/FTE
1 The Goldfield Corporation $259,504
2 Quanta Services, Inc. $226,136
3 EMCOR Group, Inc. $221,916
4 MYR Group Inc. $212,448
5 Lime Energy Co. $173,860
6 Furmanite Corporation $166,701



Consumer Products



Industry: Consumer Products

Apparel Rev/FTE Carbonated Beverages Rev/FTE
1 The Warnaco Group, Inc. $374,000  1 The Coca-Cola Company $333,944
2 Superior Uniform Group, Inc. $182,270  2 Dr Pepper Snapple Group, Inc. $291,105
3 V.F. Corporation $157,993  3 PepsiCo, Inc. $212,966

Appliances Rev/FTE Casual Dining Restaurants Rev/FTE
1 iRobot Corporation $555,019  1 Western Sizzlin Corporation $63,469
2 Jarden Corporation $257,630  2 DineEquity, Inc. $61,747
3 Whirlpool Corporation $255,209  3 Landry's Restaurants, Inc. $58,113
4 McCormick & Schmick's Seafood Restaurants, Inc. $54,627
Bottling & Distribution Rev/FTE 5 The Cheesecake Factory Incorporated $53,400
1 Central European Distribution Corporation $480,734 6 J. Alexander's Corporation $49,053
2 Coca-Cola Enterprises Inc. $309,214  7 P.F. Chang's China Bistro, Inc. $47,238
3 PepsiAmericas, Inc. $236,433  8 Kona Grill, Inc. $42,505
 9 Granite City Food & Brewery Ltd. $39,115
Brewers Rev/FTE  10 Buffalo Wild Wings, Inc. $38,493
1 The Boston Beer Company, Inc. $532,179
2 Molson Coors Brewing Company $208,556
3 Craft Brewers Alliance, Inc. $199,500




Industry: Consumer Products page 2

Cigarettes, Cigars, & Smokeless Tobacco Products Rev/FTE Footwear Rev/FTE
 1 Altria Group, Inc. $2,355,600 1 K-Swiss Inc. $463,776
 2 Lorillard, Inc. $1,938,148 2 Phoenix Footwear Group, Inc. $401,604
3 Vector Group Ltd. $1,842,529 3 Skechers U.S.A., Inc. $305,747
4 Reynolds American Inc. $1,285,344 4 LaCrosse Footwear, Inc. $301,299
5 Wolverine World Wide, Inc. $274,042
Fast-Food & Quick-Service Restaurants Rev/FTE 6 The Timberland Company $225,596
 1 Domino's Pizza, Inc. $137,657 7 Kenneth Cole Productions, Inc. $216,000
2 AFC Enterprises, Inc. $123,333 8 Crocs, Inc. $181,404
3 Panera Bread Company $111,860 9 Rocky Brands, Inc. $170,000
4 Papa John's International, Inc. $69,125
5 Chipotle Mexican Grill, Inc. $68,243 Gambling Resorts & Casinos Rev/FTE
6 McDonald's Corporation $59,077 1 Dover Downs Gaming & Entertainment, Inc. $247,396
7 Cosi, Inc. $53,938 2 Empire Resorts, Inc. $191,738
8 Wendy's/Arby's Group, Inc. $53,049 3 Las Vegas Sands Corp. $169,004
9 Carrols Restaurant Group, Inc. $51,981 4 MTR Gaming Group, Inc. $165,103
10 Rubio's Restaurants, Inc. $48,459 5 Wynn Resorts, Limited $161,143
6 Penn National Gaming, Inc. $160,391
7 Pinnacle Entertainment, Inc. $129,937
8 Trump Entertainment Resorts, Inc. $111,484
9 Boyd Gaming Corporation $106,558
10 Monarch Casino & Resort, Inc. $78,122



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