Quality in project management needs to be better understood. At its most basic, quality is about fitness for purpose: does a product, or project output, meet the stated requirement?

1. Guest SpeakerGuest Speaker
Dean Allen
Presents
“The role of quality in delivering
successful projects”

2.  Background
 ‘Quality in delivering successful projects’
– Overview
– Experience sharing/discussion
– Defence Scenario/discussion
 Questions
Order of EventsOrder of Events

3. BackgroundBackground

4. OverviewOverview
Quality – Definition (ISO)
‘Degree to which a set of inherent
characteristics’ fulfils requirements’

5. What’s it About?What’s it About?
Overview Cont..Overview Cont..

6. Overview Cont..Overview Cont..
How to achieve it?How to achieve it?

7. Overview Cont..Overview Cont..
Management Principles (ISO 9000)
 Customer focus
 Leadership
 Involvement of people
 Process approach
 System approach to management
 Continual improvement
 Factual approach to decision making
 Mutually beneficial supplier relationships

8. Model of a Process Based QMSModel of a Process Based QMS
Resource
Management
Management
Responsibility
Measurement,
Analysis and
Improvement
Product Realisation
Customers
Requirements
Customers
Satisfaction
Continual Improvement of the Quality Management System
Product
Inputs Outputs
Plan
Do Check
Act
Further information on the use of the ISO family of standards can be found here

9. Overview Cont..Overview Cont..
 Fully engage top management
 Identify key processes/interactions needed to meet
quality objectives
 Implement/manage QMS and associated processes
 Build your ISO 9001 bases QMS
 Implement system, train staff and verify processes
 Manage the QMS
 Objectively assess effectiveness of the system,
possibly using a third party accreditor

10. Quality ExperienceQuality Experience
Background
 Construction
 Education
 Manufacturing - Contributor
Worked Scenario
 Defence - AVP Lead

11. Defence Scenario - BackgroundDefence Scenario - Background

12. Defence Scenario – Action TakenDefence Scenario – Action Taken

13. Defence Scenario – BenefitsDefence Scenario – Benefits

14. Questions?Questions?