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Unlocking the power
of SAP’s governance,
risk and compliance
technology
Insights on
governance, risk
and compliance
March 2013
iii Insights on governance, risk and compliance | March 2013
Introduction......................................... 1
Governance, risk and
compliance defined.............................. 2
Value of GRC technology...................... 6
SAP GRC technology solutions............. 8
SAP GRC Risk Management...........................9
SAP GRC Process Control........................... 10
SAP GRC Access Control............................ 11
Conclusion.........................................12
Contents
1Insights on governance, risk and compliance | March 2013
Introduction
Risk management is no longer an ad hoc activity; it is an integral part of the day-to-day
operations of organizations. External and internal risk management requirements are
becoming increasingly complex and intrusive, while the demand for more comprehensive
and actionable governance, risk and compliance (GRC) information continues to increase.
The historic approach of managing risk in silos across different functions, processes,
methods and infrastructure cannot keep up with these requirements; and, in many
cases, risk management has become a growing operational and financial burden,
limiting the organizations’ ability to keep pace with essential business growth and
transformational initiatives.
In order to manage these challenges, leading organizations are driving technology-enabled
GRC transformation programs that can:
•	 Create improved visibility of enterprise risks and how these are mitigated
•	 Lower the cost of risk management through the reduction of manual processes
and controls
•	 Increase efficiencies through standardization, simplification, automation and
end-to-end process centralization
In this paper we will consider the scope of GRC; elaborate on what value GRC technology
can bring to the table; and demonstrate how SAP GRC software supports risk management,
process control and access control.
A robust GRC technology solution can help
embed cost-effective risk management
practices into daily business activities.
2 Insights on governance, risk and compliance | March 2013
What is GRC?
GRC is the umbrella term covering an organization’s integrated approach to governance,
risk and compliance. While interpreted differently in various organizations, GRC typically
encompasses activities such as governance, enterprise risk management (ERM), internal
controls, regulatory compliance and internal audit. GRC activities are increasingly being
integrated and embedded into organizational structures, processes, systems and data
structures in order to avoid redundancies, as well as identifying and closing gaps. In other
words, acting as “assurance as a whole” for the entire organization.
Governance improves the alignment of risk activities to the strategic objectives of the
business. The following governance activities enable clearer accountability and reporting,
increase visibility of the risks that matter most to the organization, and enhance decision-
making processes:
Strategy related:
•	 Setting the business strategy and objectives
•	 Establishing the organization’s culture and values
Risk related:
•	 Defining the roles and responsibilities of risk governance bodies
•	 Determining risk appetite
•	 Setting standards and policies
Risk management embeds risk activities into business functions and processes and helps to
ensure optimization across the enterprise. The following activities allow the performance
of predictive analytics to correlate driver-based performance management and identify
trends and anomalies for rapid response:
•	 Identifying and assessing risk that affect the organizations’ ability to achieve business
objectives
•	 Determining risk response strategies
•	 Defining control activities
Compliance facilitates controls and processes to meet regulatory and business requirements.
The following activities integrate automated controls measures and continuous monitoring
into the transactional processing cycle, resulting in transparency of risk and controls and
the elimination of transactions “at risk”:
•	 Testing adherence to control activities, policies, standards and commitments
•	 Addressing issue management, tracking and remediation
Governance, risk
and compliance
defined
3Insights on governance, risk and compliance | March 2013
The model below sets out Ernst & Young’s leading practice Risk Agenda. Its four components focus on increasing risk performance
management and integrated GRC, providing an end-to-end GRC approach for an enterprise-wide scope.
Improve controls and processes
 Better aligned risk coverage,
including the identification of
stronger, more pervasive controls
 Reduced level of effort associated
with performing and testing controls
 Increased control and process efficiencies enabled
through automation and continuous monitoring
 Improved control mix that addresses key business
risks while driving process efficiencies
Embed risk management
 Comprehensive and continuous
risk management and monitoring
 Central management of financial,
operational and compliance risks
and controls across organization
Enhance risk strategy
 Improved alignment to the objectives and
strategy of the business
 Improved visibility of risks that matter
most to the organization
 Proactive identification of risks
 Enhanced decision making
Optimize risk
management functions
ComplianceGovernance
Risk
-
Elimination of duplicate and fragmented
risk management activities

Increased integration and coordination
among business, IT and compliance

Sustainabilityof risk management process
Effective top-down and bottom up reportingReduced cost of control
Turning
risk into
results
Enhance
risk strategy
Embed
risk
management
Optimize risk
management
functions
Improve
controls and
processes
Risk Agenda
Policy management
Risk managementCompliance and audit management
Pro
cess/controls optimization and continuous monitor
ing
D
ata
analytics, security and performance reportin
g
Global Fortune 100 food and beverage company
Implemented a common risk and controls framework and centralized its process controls library
across the organization to gain better visibility over its redundant control activities. Rationalized and
automated the testing process for over 90 SAP automated business process controls.
4 Insights on governance, risk and compliance | March 2013
Governance, risk and compliance defined
Why is GRC important now?
The world is constantly evolving, creating external pressures on
organizations to drive performance and manage risk. A single
negative risk event can destroy a company’s reputation.
External and internal risk management requirements are
becoming increasingly complex and intrusive, while the demand
for more comprehensive, consolidated and actionable GRC
information is also increasing. The historic approach of managing
risk in silos across different functions, processes, methods and
infrastructure cannot keep up with these evolving requirements.
Risk management has become a growing operational and
financial burden limiting its ability to keep pace with business
growth and transformational initiatives.
Future GRC focus
Decentralized
processes
Risk managed
in silos
Fragmented
activities
•
•
•
•
•
•
•
•
End-to-end
processes
Enterprise-wide
Integrated
activities
Historic GRC focus
•
•
•
•
•
Inconsistent approach to capture and
assess risks across the organization
Segregation of duties violations
Lack of confidence in accuracy and
precision of risks identification
Fragmented, manual and
ad-hoc reporting
Inability to produce a
consolidated heat map
Focus on compliance over risk
performance management
•
Lack of process and control
standardization
Multiple and manual risk activities
Significant cost impact on business
•
•
•
Risk activities are consistently covered across all
business units
Centralized risk and risk assessment management
Top-down and bottom-up risk integration
Ability to manage risks at multiple organizational levels
•
Consistent and real-time reporting
Centralized and consolidated heat map
Drill-down capabilities
Significant work-flow automation
Compliant role design and user provisioning activities
•
•
Centralized and consolidated views of end-to-end
processes
Automated risk activities and processes
Significant work-flow automation
Reasonable cost impact on business
•
•
Audit, risk and control functions have grown organically and in
isolation, leading to challenges in alignment and communication
at all levels of the enterprise and the disintegration of risk planning
and performance management. Companies are now being forced
to align in order to close gaps and eliminate overlaps, while focusing
on the risks that matter and create value. Also, cost pressures
in the current economic environment call for enhanced GRC
management in the identification of hidden costs, inefficiencies
in control and compliance structures, and in reducing duplicative
activities at corporate and business unit levels.
5Insights on governance, risk and compliance | March 2013
Technology-enabled GRC transformation
Companies increasingly recognize the business value that GRC
technology-enabled transformation offers. Business functions
that previously focused on their goals in isolation are moving
toward the integration of business, risk, finance and capital
planning management. This enables risk management to focus
on forward-looking developments and on building competitive
advantage. A risk-aware culture should be promoted as a key
value-added activity through all levels of organizations, allowing
a shifting focus from downside to upside risk management.
The following diagram shows the development from historical
focus on risk and compliance functions in isolation through to
a successful GRC transformation. The leading practice in GRC
transformation enables organizations to achieve an integrated
end-to-end and enterprise-wide GRC state of maturity. It focuses
on high-performance levels of risk management that no longer
only protects but creates business value.
Value
creation
Performance
Riskmanagement
Performance
risk management
Future focus
► Centralized and enterprise-wide risk assessment management
► Top-down and bottom-up risk integration
► Consistent and real-time reporting
► Centralized and consolidated heat map
► Consolidated end-to-end risk management processes
► Ability to manage risks at multiple organizational levels
► Automated and integrated risk activities across
business functions
Value
protection
Risk insight and
performance
improvement
Risk identification
and reporting
Historical focus
► Fragmented, manual and ad-hoc
► Inability to produce a consolidated heat map
► High instances of segregation of duties violations
► Inconsistent and fragmented approach to capture
and assess risks across the organization
Expanded focus
Historical focus
Integrate governance, risk
and compliance to create an
end-to-end, enterprise-wide
risk performance improvement
Enhance
risk
strategy
Embed risk
management
Improve control
and processes
Optimize risk
management
functions
The Risk Agenda: Client Agenda
Turning
risk into
results
Compliance
6 Insights on governance, risk and compliance | March 2013
Value of GRC
technology
Traditional GRC technology solutions were aimed at providing organizations with a single
issue solution, but nowadays leading companies utilize GRC technologies for multiple
purposes. Whereas companies in the past focused on meeting a specific requirement,
such as Sarbanes-Oxley compliance, leading organizations these days have other GRC
activities to be considered, such as audit management, regulatory compliance, IT
governance, performance improvement and policy management. Therefore integration,
central databases and reusability are more important than in the past.
Organizations use GRC technology to enable, integrate and optimize their risk management
functions and processes, while focusing on supporting strategic objectives and creating
value. GRC technology is emerging rapidly and is being adopted by leading organizations.
It provides one risk management language, consistency, integration, cost efficiency,
innovation and effective work flows. GRC technology offers solutions to fully integrate
governance, risk management, compliance and process improvement.
GRC technologies successfully transform risk performance levels by:
•	 Automating and standardizing processes and controls
•	 Embedding and maintaining one single version of risk and control data
•	 Managing holistic views of risk and compliance exposures
•	 Generating dynamic and real-time risk and control intelligence and reporting
•	 Analyzing risk-driven indicators and exception-based decision making
•	 Escalating via work flow through different levels of the organization
Global Fortune 500 medical technology company
Rationalized 2,000 global process controls down to a total of 300, resulting in considerable savings
from automation and benchmarking of controls. This company also implemented SAP GRC Access
Control globally, which greatly improved audit results and resulted in considerable reduction in ongoing
testing efforts both internally and externally.
7Insights on governance, risk and compliance | March 2013
Selection process
Due to the increased importance of risk in driving shareholder
value, information technology vendors are now providing more
comprehensive and flexible GRC solutions, enabling companies
to expand their risk management programs and reach a greater
level of risk process maturity, while delivering quick wins in the
short-term.
Functional
requirements
Technical
requirements
Vendor
qualification
Functional
requirements
Vendor
qualification
Technical
requirements
Vendor
qualification
Functional
requirements
Technical
requirements
• Company profile, market position
and experience
Long-term product strategy
Strength of competitive differentiators
Partners
Customers
Implementation approach
Training
Software licensing model, release
strategy and maintenance support services
•
•
•
•
•
•
•
•
•
•
•
•
Product functionality
Data repository management
Reporting capabilities
Work flow management
Review, approvals and issue
tracking functionality
Risk management functionality
Audit management functionality
Controls monitoring functionality
Analytics functionality
•
•
•
•
•
•
•
•
•
Vendor and product information
Technical architecture
Performance and scalability
Product integration
Mobile devices, remote access
Software support model
Information security
•
•
In order to select the right GRC technology that meets risk
management objectives in line with the business’ strategy,
please be guided by this checklist:
Global Fortune 500 oil and gas company
Strengthened its controls environment by standardizing its access management process
globally and implementing SAP GRC Access Control across its 20 SAP strategic systems. This
standardization drove efficiencies (20%—30%) around access management processes and improved
the risk posture by relying more on preventive segregation of duties and sensitive access checks
than on reactive, manual procedures.
8 Insights on governance, risk and compliance | March 2013
In the current market, many information technology vendors offer GRC technology
solutions. In this paper we focus on the GRC technology solutions of SAP:
•	 SAP GRC Risk Management offers a holistic risk visibility, key risk indicators and
enterprise risk intelligence through dashboards and surveys.
•	 SAP GRC Process Control provides a central controls repository, self-assessments,
automated process and work flow management, as well as configurable controls
testing and real-time exception based reporting.
•	 SAP GRC Access Control enables sensitive access management and segregation of
duties, critical and emergency access management, and compliant access provisioning.
•	 SAP GRC Global Trade Services demonstrate export/import compliance, customs
e-filing and sanctioned party list screening in a global trade environment.
In the remaining part of this paper, we will focus on the first three components:
SAP GRC Risk Management, SAP GRC Process Control and SAP GRC Access Control.
SAP GRC
technology
solutions
GRC Risk Management
Holistic risk visibility, key risk indicators, risk
intelligence through dashboards, surveys
GRC Access Control
Governance, risk and compliance
SAP GRC Risk Management
Formal integration of risk
management with strategy
Repeatable framework to analyze
and mitigate risk
Continuously monitor key risk
indicators across strategic objectives
•
•
•
SAP GRC Global Trade Services
Identify, manage and prioritize
risk exposure across global
supply chains
Automates export license
management and electronic
customs communication
•
•
SAP GRC Access Control
Enables compliant continuous
control of access and
authorization across the enterprise
Proactively protects information
and prevents fraud through
automated access risk analysis
and remediation
•
•
SAP GRC Process Control
Automated continuous control
monitoring across policies and
regulatory requirements
Delivers cross-systems visibility
and a unified repository of
compliance information for
efficient multi-initiative management
•
•
Sensitive access and segregation of
duties, critical and emergency access
management, compliant access provisioning
GRC Process Control
Central controls repository, self-assessments,
automated process and configurable controls
testing, real time exception-based reporting
GRC Global Trade Services
Export/import compliance, customs e-filing,
sanctioned party list screening
Bu
siness process platfor
m
Fin
ance Operati
ons
Producti
on
Sales
P
urchasing
Opt
imize Strate
gize
Analyze
Execute
Plan
Busin
ess performance optim
iz
ation
Business
analytics
Know your business
Decide with confidence
Act boldly
9Insights on governance, risk and compliance | March 2013
SAP GRC Risk Management
SAP GRC Risk Management provides an integrated approach
to understand and manage all of the risks that an organization
faces. Its main purpose is to improve the quality of decision
making. Additionally, it provides management with the visibility
to recognize the interdependency of risks, thereby decreasing the
likelihood that the organization would be surprised by events that
could have been predictable. The benefits are:
•	 Plan the integration of the management of risks and controls
across the enterprise (strategic planning and business
processes); this will unify the way the organization approaches
strategic, financial, operational and compliance risks.
•	 Identify, in a proactive manner, risk and quantify exposure
across the enterprise to improve transparency; automatically
identifying and prioritizing risks through proactive alerts and
escalations will provide additional security over regulatory
compliance and prevent loss of reputation and resources.
•	 Analyze risks better and faster due to the improved decision-
making process and the increased effectiveness and efficiency
of the risk model.
•	 Respond quickly with risk implementation and mitigation
activities to prevent risks from having negative impact.
•	 Monitor the impact of risk against performance in an
accessible and visible way; this will provide an effective
reporting work flow.
SAP GRC Risk Management (SAP GRC RM) enables four major components of risk management model: risk governance, risk
management, risk integration, and business process performance.
SAP GRC RM provides the following functionality:
•	Common risk definition (risk profile, risk appetite,
risk tolerances, strategy, objectives, etc.)
•	Risk repository and classification
•	Automated risk assessment process
•	Centralized and consolidated risk heat map
•	Risk correlation and simulation
•	Automated and work-flow driven risk management
end-to end process
Monitor
risks
Plan
risks
Respond
to risks
Identify
risks
Analyze
risks
10 Insights on governance, risk and compliance | March 2013
SAP GRC Process Control
SAP GRC Process Control enables an organization to automate
its internal control model (automatic and manual controls and
testing/approval work flows) and compliance monitoring, thereby
reducing the efforts taken by the organization and increasing the
security in the operations for the directive committee.
•	 Control repository centralization: creates a repository that
centralizes all the documentation processes and management
of the internal control model. This allows an early detection of
configuration and master data changes.
•	 Integration: increases integration and coordination among
business, IT and compliance, allowing the embedding of
internal controls into the business processes (functional
areas take a more relevant role).
•	 Automation: ensures the compliance of the internal control
model (continuous control monitoring (CCM)) and real-time
control exception reporting, which increases the confidence
in the effectiveness of controls by eliminating the “human
error” factor and improves the efficiency of the internal
control model. By reducing the cost of compliance (less time,
less people) and increasing the effectiveness, the number of
manual controls required in processes will be minimized.
•	 Periodic and continuous monitoring: manages real-time
notification of potential control failures based on established
business rules; identifies production change anomalies that
may indicate fraud through alerts; improves test effectiveness
through configured controls with 100% coverage; and increases
operational efficiency through standardization and policy
management. Processes associated with the preparation and
analysis of configured controls show higher efficiencies. Costs
associated with audit failure are avoided.
•	 Cross-system visibility: enables a unified repository
of compliance information for efficient multi-initiative
management and enhanced visibility to process-related risk
exposure and controls testing throughout the enterprise.
SAP GRC technology solutions
SAP GRC Process Control enables organizations to execute coordinated, transparent and automated compliance and risk
management activities.
Key activities
Sign-off
andreport
Analytics and reports
Certify, signoff and
provide evidence
Monitor
Monitor exceptions Remediate issues
Evaluate
Test automated
controls
Test manual
controls
Perform
assessments
Scope
Materiality
analysis
Risk
assessments
Test
strategies
Set-upand
manage
Control
environment
Regulations,
policies
and audits
Enterprise
integration
Functionality
•	 Interactive, multi-format control, testing, exception and
remediation status across processes, policies, geographies
and accounts
•	 Policy and certification management
•	 Near real-time notifications of control exceptions and
associated impact
•	 Workflow-enabled activity and response rules
•	 User defined multi-step control effectiveness test plans
•	 ERP integration through 120+ delivered scripts or
customizable SAP queries/ reports for continuous
control monitoring
•	 Centralized entity, process and control maps
•	 Risk assessment utilities and customizable testing
strategies definitions
•	 Compliance support for multiple mandates and for
strategic, financial, operational and IT risks
11Insights on governance, risk and compliance | March 2013
SAP GRC Access Control
This suite of solutions is made up of various tools that allow the
automation of the access control model of the organization,
through a dual system that initially allows the organization to
detect and clean the segregation of duties (SoD) violations (“get
clean”), and then keep it clean in the future (“stay clean”) by an
automated process.
SAP Access Control enables the four major components of access
management: risk analysis and remediation, enterprise role
management, super-user privilege management and compliant
user provisioning.
SAP GRC Access Control provides the following functionality:
•	 Role centralization: centralized and consolidated role design
and definition that is business centered and compliance enabled;
including a sensitive segregation-of-duties rule library.
•	 Access monitoring and control: automated emergency
access management with integrated monitoring and
reporting. Access anomalies indicating possible fraudulent
activities are identified through alerts and access request
scenarios; they can then be stimulated across business
processes and applications.
•	 Automation: automated work flows that facilitate the access
management end-to-end process, such as self-service user
access request and related approval processes.
•	 Compliance: compliant continuous control of access
(including authorization), helping to enable the segregation
of duties (SoD) management across the enterprise.
•	 Protection: proactively helping to protect information and
preventing fraud through automated access risk analysis
and remediation.
SAP GRC Access Control (SAP GRC AC) enables four major components of access management: risk analysis and remediation,
enterprise role management, superuser privilege management and compliant user provisioning.
Business
role
management
Access risk management
Access
request
Emergency
access
management
SAP GRC Access Control
Prevent Detect
Design roles
and prevent
violations
Provision
regular access
Provision
emergency
access
Identifyand
remediate
violations
SAP GRC AC provides:
•	Business-centered and compliance-enabled role
design and definition
•	Emergency access management with integrated
monitoring and reporting
•	Self-service user access request and approval process
•	Centralized and consolidated sensitive and
segregation of duties rule library
•	Rapid identification of access violations and ability to
simulate access request scenarios
•	Automated and workflow driven access management
end-to end process
12 Insights on governance, risk and compliance | March 2013
GRC technology creates value, reduces costs and improves your risk performance. It
enables your organization to automate, standardize, streamline processes, create holistic
views of risk and compliance, and analyze real-time business intelligence, and it allows
your decision making to really make a difference. The following model helps to assess
your organization’s GRC technology maturity level.
Conclusion
 Aligns and integrates the management of risks and controls across the enterprise (strategic
planning and business processes)
Aligns and integrates the management of risks and controls across the enterprise
(strategic planning and business processes)
Unifies the management of strategic, financial, operational and compliance risks
Increases the effectiveness and efficiency of risk model
Increases visibility into the impact of risk against performance
Provides an additional security over regulatory compliance and prevents reputation and
resource loss
Proactively identifies risk and quantify exposure across the enterprise to improve transparency
Improves the decision making process and provides an effective reporting workflow
Automatically identify and prioritize risks through proactive alerts and escalations
Implements risk response and mitigation activities to prevent risks from having a negative impact








GRC Risk Management
SAP GRC
 Implements a real balanced scorecard over SAP enhancing automated controls and
monitoring techniques
Allows business areas to detect, prevent, monitor and approve unusual operations and transactions
Real-time notification of predefined rule-based exceptions in order to obtain an effective response
Control automation significantly reduces audit execution, documentation and tracking
exception times
Reduces the effort time to manage the internal control model in the whole organization
Establishes a “cost-effective” combination of resources designated to perform internal control testing
Changes the traditional and reactive internal control model to a proactive and dynamic model
that is exception based
Optimizes financial and operational processes to gain a higher internal control level (increase
control confidence and effectiveness)















GRC Process Control

GRC Access Control
Real-time diagnostic of segregation of duties risks over applications
Real-time monitoring of critical t-codes and user activity
Provides a centralized control repository and a monitoring risks dashboard
Prevention of the risk of segregation of duties conflicts propagation
Automatic and controlled approval of the accesses by the different data owners
User management optimization in all the systems (granting/revoking/modifying user privileges)
Compliance with the “best practices” in terms of roles and profiles management, ensuring their
definition, documentation, creation, testing and maintenance in a consistent way throughout
all the administration process
Automatic management of the emergency access in a controlled and auditable environment
With SAP solutions for GRC, companies can turn risk into results and improve financial performance by embedding consistent
and sustainable risk management practices while improving management’s ability to make decisions. The value of GRC integration
is outlined in the recent Ernst & Young article for the special report on GRC in SAPinsider, published December 2012:
http://www.ey.com/Publication/vwLUAssets/10-2012_GRC/$FILE/10-2012_GRC_Ernst&Young.pdf
13Insights on governance, risk and compliance | March 2013
Want to learn more?
Insights on governance, risk and compliance is an ongoing series of thought leadership
reports focused on IT and other business risks and the many related challenges and
opportunities. These timely and topical publications are designed to help you understand
the issues and provide you with valuable insights about our perspective.
Please visit our Insights on governance, risk and compliance series at
www.ey.com/GL/en/Services/Advisory/IT/IT-risk-library-page
The future of internal audit is now: increasing
relevance by turning risk into results
We explore actions internal audit can take to realize
strategic alignment, increase business relevance
and achieve a risk maturity that accelerates
financial performance.
Risk management
Turning risk into results: enabling risk management
with SAP GRC
Ernst & Young’s GRC Risk Management (RM) solution paper
focuses on enabling risk management. It highlights what
we see in the market, opportunities, benefits and related
next steps.
Smart Control: transforming controls to reduce
cost, enable growth and keep the business safe
Balancing value, cost and risk in processes and
controls helps create a competitive advantage.
Becoming streamlined helps you anticipate and
respond to changes.
Process control
Access control
A risk-based approach to segregation of duties
Read clear guidance on a sound risk-based methodology
that integrates IT and financial controls, resulting in an
approach that is both manageable and cost effective.
Turning risk into results: enabling access
management with SAP GRC
Ernst & Young’s SAP GRC Access Control (AC) solution paper
focuses on managing access risks. It looks at how you can lower
cost and effectively sustain access management through
centralization,standardization, automation and integration
with other GRC modules.
Turning risk into results: enabling compliance and
process management with SAP GRC
Ernst & Young’s SAP GRC Process Control (PC) solution paper
focuses on enabling compliance and process optimization. It
covers the Rapid SAP process and control diagnostic which
provides accelerated current state assessment of
SAP processes, controls and technology.
Ernst & Young
Assurance | Tax | Transactions | Advisory
About Ernst & Young
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transaction and advisory services. Worldwide,
our 167,000 people are united by our shared
values and an unwavering commitment to quality.
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Ernst & Young refers to the global organization
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limited by guarantee, does not provide services
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About Ernst & Young’s Advisory Services
The relationship between risk and performance
improvement is an increasingly complex and
central business challenge, with business
performance directly connected to the recognition
and effective management of risk. Whether your
focus is on business transformation or sustaining
achievement, having the right advisors on your side
can make all the difference. Our 25,000 advisory
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understand that to achieve your potential as an
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© 2013 EYGM Limited.
All Rights Reserved.
EYG no. AU1488
In line with Ernst & Young’s commitment to minimize
its impact on the environment, this document has
been printed on paper with a high recycled content.
This publication contains information in summary form and is
therefore intended for general guidance only. It is not intended
to be a substitute for detailed research or the exercise of
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member of the global Ernst & Young organization can accept
any responsibility for loss occasioned to any person acting
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publication. On any specific matter, reference should be made
to the appropriate advisor.
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At Ernst & Young, our services focus on our clients’ specific business needs and issues because
we recognize that these are unique to that business.
Effective risk management is critical to helping modern organizations achieve their goals and
it offers the opportunity to accelerate performance while protecting against the uncertainties,
barriers and pitfalls inherent in any business. Integrating sound risk management principles and
practices throughout operational, financial and even cultural aspects of the organization can
provide a competitive advantage in the market and drive cost-effective risk processes internally.
Our 15,000 Risk professionals draw on extensive personal experience to give you fresh
perspectives and open, objective support —wherever you are in the world. We work with you to
develop an integrated, holistic approach to managing risk and can provide resources to address
specific risk issues. We understand that to achieve your potential, you need tailored services
as much as consistent methodologies. We work to give you the benefit of our broad sector
experience, our deep subject-matter knowledge and the latest insights from our work worldwide.
It’s how Ernst & Young makes a difference.
For more information on how we can make a difference in your organization, contact your local
Ernst & Young professional or a member of our team listed below.
Contact details of our leaders
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Unlocking SAP's GRC technology

  • 1. Unlocking the power of SAP’s governance, risk and compliance technology Insights on governance, risk and compliance March 2013
  • 2. iii Insights on governance, risk and compliance | March 2013 Introduction......................................... 1 Governance, risk and compliance defined.............................. 2 Value of GRC technology...................... 6 SAP GRC technology solutions............. 8 SAP GRC Risk Management...........................9 SAP GRC Process Control........................... 10 SAP GRC Access Control............................ 11 Conclusion.........................................12 Contents
  • 3. 1Insights on governance, risk and compliance | March 2013 Introduction Risk management is no longer an ad hoc activity; it is an integral part of the day-to-day operations of organizations. External and internal risk management requirements are becoming increasingly complex and intrusive, while the demand for more comprehensive and actionable governance, risk and compliance (GRC) information continues to increase. The historic approach of managing risk in silos across different functions, processes, methods and infrastructure cannot keep up with these requirements; and, in many cases, risk management has become a growing operational and financial burden, limiting the organizations’ ability to keep pace with essential business growth and transformational initiatives. In order to manage these challenges, leading organizations are driving technology-enabled GRC transformation programs that can: • Create improved visibility of enterprise risks and how these are mitigated • Lower the cost of risk management through the reduction of manual processes and controls • Increase efficiencies through standardization, simplification, automation and end-to-end process centralization In this paper we will consider the scope of GRC; elaborate on what value GRC technology can bring to the table; and demonstrate how SAP GRC software supports risk management, process control and access control. A robust GRC technology solution can help embed cost-effective risk management practices into daily business activities.
  • 4. 2 Insights on governance, risk and compliance | March 2013 What is GRC? GRC is the umbrella term covering an organization’s integrated approach to governance, risk and compliance. While interpreted differently in various organizations, GRC typically encompasses activities such as governance, enterprise risk management (ERM), internal controls, regulatory compliance and internal audit. GRC activities are increasingly being integrated and embedded into organizational structures, processes, systems and data structures in order to avoid redundancies, as well as identifying and closing gaps. In other words, acting as “assurance as a whole” for the entire organization. Governance improves the alignment of risk activities to the strategic objectives of the business. The following governance activities enable clearer accountability and reporting, increase visibility of the risks that matter most to the organization, and enhance decision- making processes: Strategy related: • Setting the business strategy and objectives • Establishing the organization’s culture and values Risk related: • Defining the roles and responsibilities of risk governance bodies • Determining risk appetite • Setting standards and policies Risk management embeds risk activities into business functions and processes and helps to ensure optimization across the enterprise. The following activities allow the performance of predictive analytics to correlate driver-based performance management and identify trends and anomalies for rapid response: • Identifying and assessing risk that affect the organizations’ ability to achieve business objectives • Determining risk response strategies • Defining control activities Compliance facilitates controls and processes to meet regulatory and business requirements. The following activities integrate automated controls measures and continuous monitoring into the transactional processing cycle, resulting in transparency of risk and controls and the elimination of transactions “at risk”: • Testing adherence to control activities, policies, standards and commitments • Addressing issue management, tracking and remediation Governance, risk and compliance defined
  • 5. 3Insights on governance, risk and compliance | March 2013 The model below sets out Ernst & Young’s leading practice Risk Agenda. Its four components focus on increasing risk performance management and integrated GRC, providing an end-to-end GRC approach for an enterprise-wide scope. Improve controls and processes  Better aligned risk coverage, including the identification of stronger, more pervasive controls  Reduced level of effort associated with performing and testing controls  Increased control and process efficiencies enabled through automation and continuous monitoring  Improved control mix that addresses key business risks while driving process efficiencies Embed risk management  Comprehensive and continuous risk management and monitoring  Central management of financial, operational and compliance risks and controls across organization Enhance risk strategy  Improved alignment to the objectives and strategy of the business  Improved visibility of risks that matter most to the organization  Proactive identification of risks  Enhanced decision making Optimize risk management functions ComplianceGovernance Risk - Elimination of duplicate and fragmented risk management activities  Increased integration and coordination among business, IT and compliance  Sustainabilityof risk management process Effective top-down and bottom up reportingReduced cost of control Turning risk into results Enhance risk strategy Embed risk management Optimize risk management functions Improve controls and processes Risk Agenda Policy management Risk managementCompliance and audit management Pro cess/controls optimization and continuous monitor ing D ata analytics, security and performance reportin g Global Fortune 100 food and beverage company Implemented a common risk and controls framework and centralized its process controls library across the organization to gain better visibility over its redundant control activities. Rationalized and automated the testing process for over 90 SAP automated business process controls.
  • 6. 4 Insights on governance, risk and compliance | March 2013 Governance, risk and compliance defined Why is GRC important now? The world is constantly evolving, creating external pressures on organizations to drive performance and manage risk. A single negative risk event can destroy a company’s reputation. External and internal risk management requirements are becoming increasingly complex and intrusive, while the demand for more comprehensive, consolidated and actionable GRC information is also increasing. The historic approach of managing risk in silos across different functions, processes, methods and infrastructure cannot keep up with these evolving requirements. Risk management has become a growing operational and financial burden limiting its ability to keep pace with business growth and transformational initiatives. Future GRC focus Decentralized processes Risk managed in silos Fragmented activities • • • • • • • • End-to-end processes Enterprise-wide Integrated activities Historic GRC focus • • • • • Inconsistent approach to capture and assess risks across the organization Segregation of duties violations Lack of confidence in accuracy and precision of risks identification Fragmented, manual and ad-hoc reporting Inability to produce a consolidated heat map Focus on compliance over risk performance management • Lack of process and control standardization Multiple and manual risk activities Significant cost impact on business • • • Risk activities are consistently covered across all business units Centralized risk and risk assessment management Top-down and bottom-up risk integration Ability to manage risks at multiple organizational levels • Consistent and real-time reporting Centralized and consolidated heat map Drill-down capabilities Significant work-flow automation Compliant role design and user provisioning activities • • Centralized and consolidated views of end-to-end processes Automated risk activities and processes Significant work-flow automation Reasonable cost impact on business • • Audit, risk and control functions have grown organically and in isolation, leading to challenges in alignment and communication at all levels of the enterprise and the disintegration of risk planning and performance management. Companies are now being forced to align in order to close gaps and eliminate overlaps, while focusing on the risks that matter and create value. Also, cost pressures in the current economic environment call for enhanced GRC management in the identification of hidden costs, inefficiencies in control and compliance structures, and in reducing duplicative activities at corporate and business unit levels.
  • 7. 5Insights on governance, risk and compliance | March 2013 Technology-enabled GRC transformation Companies increasingly recognize the business value that GRC technology-enabled transformation offers. Business functions that previously focused on their goals in isolation are moving toward the integration of business, risk, finance and capital planning management. This enables risk management to focus on forward-looking developments and on building competitive advantage. A risk-aware culture should be promoted as a key value-added activity through all levels of organizations, allowing a shifting focus from downside to upside risk management. The following diagram shows the development from historical focus on risk and compliance functions in isolation through to a successful GRC transformation. The leading practice in GRC transformation enables organizations to achieve an integrated end-to-end and enterprise-wide GRC state of maturity. It focuses on high-performance levels of risk management that no longer only protects but creates business value. Value creation Performance Riskmanagement Performance risk management Future focus ► Centralized and enterprise-wide risk assessment management ► Top-down and bottom-up risk integration ► Consistent and real-time reporting ► Centralized and consolidated heat map ► Consolidated end-to-end risk management processes ► Ability to manage risks at multiple organizational levels ► Automated and integrated risk activities across business functions Value protection Risk insight and performance improvement Risk identification and reporting Historical focus ► Fragmented, manual and ad-hoc ► Inability to produce a consolidated heat map ► High instances of segregation of duties violations ► Inconsistent and fragmented approach to capture and assess risks across the organization Expanded focus Historical focus Integrate governance, risk and compliance to create an end-to-end, enterprise-wide risk performance improvement Enhance risk strategy Embed risk management Improve control and processes Optimize risk management functions The Risk Agenda: Client Agenda Turning risk into results Compliance
  • 8. 6 Insights on governance, risk and compliance | March 2013 Value of GRC technology Traditional GRC technology solutions were aimed at providing organizations with a single issue solution, but nowadays leading companies utilize GRC technologies for multiple purposes. Whereas companies in the past focused on meeting a specific requirement, such as Sarbanes-Oxley compliance, leading organizations these days have other GRC activities to be considered, such as audit management, regulatory compliance, IT governance, performance improvement and policy management. Therefore integration, central databases and reusability are more important than in the past. Organizations use GRC technology to enable, integrate and optimize their risk management functions and processes, while focusing on supporting strategic objectives and creating value. GRC technology is emerging rapidly and is being adopted by leading organizations. It provides one risk management language, consistency, integration, cost efficiency, innovation and effective work flows. GRC technology offers solutions to fully integrate governance, risk management, compliance and process improvement. GRC technologies successfully transform risk performance levels by: • Automating and standardizing processes and controls • Embedding and maintaining one single version of risk and control data • Managing holistic views of risk and compliance exposures • Generating dynamic and real-time risk and control intelligence and reporting • Analyzing risk-driven indicators and exception-based decision making • Escalating via work flow through different levels of the organization Global Fortune 500 medical technology company Rationalized 2,000 global process controls down to a total of 300, resulting in considerable savings from automation and benchmarking of controls. This company also implemented SAP GRC Access Control globally, which greatly improved audit results and resulted in considerable reduction in ongoing testing efforts both internally and externally.
  • 9. 7Insights on governance, risk and compliance | March 2013 Selection process Due to the increased importance of risk in driving shareholder value, information technology vendors are now providing more comprehensive and flexible GRC solutions, enabling companies to expand their risk management programs and reach a greater level of risk process maturity, while delivering quick wins in the short-term. Functional requirements Technical requirements Vendor qualification Functional requirements Vendor qualification Technical requirements Vendor qualification Functional requirements Technical requirements • Company profile, market position and experience Long-term product strategy Strength of competitive differentiators Partners Customers Implementation approach Training Software licensing model, release strategy and maintenance support services • • • • • • • • • • • • Product functionality Data repository management Reporting capabilities Work flow management Review, approvals and issue tracking functionality Risk management functionality Audit management functionality Controls monitoring functionality Analytics functionality • • • • • • • • • Vendor and product information Technical architecture Performance and scalability Product integration Mobile devices, remote access Software support model Information security • • In order to select the right GRC technology that meets risk management objectives in line with the business’ strategy, please be guided by this checklist: Global Fortune 500 oil and gas company Strengthened its controls environment by standardizing its access management process globally and implementing SAP GRC Access Control across its 20 SAP strategic systems. This standardization drove efficiencies (20%—30%) around access management processes and improved the risk posture by relying more on preventive segregation of duties and sensitive access checks than on reactive, manual procedures.
  • 10. 8 Insights on governance, risk and compliance | March 2013 In the current market, many information technology vendors offer GRC technology solutions. In this paper we focus on the GRC technology solutions of SAP: • SAP GRC Risk Management offers a holistic risk visibility, key risk indicators and enterprise risk intelligence through dashboards and surveys. • SAP GRC Process Control provides a central controls repository, self-assessments, automated process and work flow management, as well as configurable controls testing and real-time exception based reporting. • SAP GRC Access Control enables sensitive access management and segregation of duties, critical and emergency access management, and compliant access provisioning. • SAP GRC Global Trade Services demonstrate export/import compliance, customs e-filing and sanctioned party list screening in a global trade environment. In the remaining part of this paper, we will focus on the first three components: SAP GRC Risk Management, SAP GRC Process Control and SAP GRC Access Control. SAP GRC technology solutions GRC Risk Management Holistic risk visibility, key risk indicators, risk intelligence through dashboards, surveys GRC Access Control Governance, risk and compliance SAP GRC Risk Management Formal integration of risk management with strategy Repeatable framework to analyze and mitigate risk Continuously monitor key risk indicators across strategic objectives • • • SAP GRC Global Trade Services Identify, manage and prioritize risk exposure across global supply chains Automates export license management and electronic customs communication • • SAP GRC Access Control Enables compliant continuous control of access and authorization across the enterprise Proactively protects information and prevents fraud through automated access risk analysis and remediation • • SAP GRC Process Control Automated continuous control monitoring across policies and regulatory requirements Delivers cross-systems visibility and a unified repository of compliance information for efficient multi-initiative management • • Sensitive access and segregation of duties, critical and emergency access management, compliant access provisioning GRC Process Control Central controls repository, self-assessments, automated process and configurable controls testing, real time exception-based reporting GRC Global Trade Services Export/import compliance, customs e-filing, sanctioned party list screening Bu siness process platfor m Fin ance Operati ons Producti on Sales P urchasing Opt imize Strate gize Analyze Execute Plan Busin ess performance optim iz ation Business analytics Know your business Decide with confidence Act boldly
  • 11. 9Insights on governance, risk and compliance | March 2013 SAP GRC Risk Management SAP GRC Risk Management provides an integrated approach to understand and manage all of the risks that an organization faces. Its main purpose is to improve the quality of decision making. Additionally, it provides management with the visibility to recognize the interdependency of risks, thereby decreasing the likelihood that the organization would be surprised by events that could have been predictable. The benefits are: • Plan the integration of the management of risks and controls across the enterprise (strategic planning and business processes); this will unify the way the organization approaches strategic, financial, operational and compliance risks. • Identify, in a proactive manner, risk and quantify exposure across the enterprise to improve transparency; automatically identifying and prioritizing risks through proactive alerts and escalations will provide additional security over regulatory compliance and prevent loss of reputation and resources. • Analyze risks better and faster due to the improved decision- making process and the increased effectiveness and efficiency of the risk model. • Respond quickly with risk implementation and mitigation activities to prevent risks from having negative impact. • Monitor the impact of risk against performance in an accessible and visible way; this will provide an effective reporting work flow. SAP GRC Risk Management (SAP GRC RM) enables four major components of risk management model: risk governance, risk management, risk integration, and business process performance. SAP GRC RM provides the following functionality: • Common risk definition (risk profile, risk appetite, risk tolerances, strategy, objectives, etc.) • Risk repository and classification • Automated risk assessment process • Centralized and consolidated risk heat map • Risk correlation and simulation • Automated and work-flow driven risk management end-to end process Monitor risks Plan risks Respond to risks Identify risks Analyze risks
  • 12. 10 Insights on governance, risk and compliance | March 2013 SAP GRC Process Control SAP GRC Process Control enables an organization to automate its internal control model (automatic and manual controls and testing/approval work flows) and compliance monitoring, thereby reducing the efforts taken by the organization and increasing the security in the operations for the directive committee. • Control repository centralization: creates a repository that centralizes all the documentation processes and management of the internal control model. This allows an early detection of configuration and master data changes. • Integration: increases integration and coordination among business, IT and compliance, allowing the embedding of internal controls into the business processes (functional areas take a more relevant role). • Automation: ensures the compliance of the internal control model (continuous control monitoring (CCM)) and real-time control exception reporting, which increases the confidence in the effectiveness of controls by eliminating the “human error” factor and improves the efficiency of the internal control model. By reducing the cost of compliance (less time, less people) and increasing the effectiveness, the number of manual controls required in processes will be minimized. • Periodic and continuous monitoring: manages real-time notification of potential control failures based on established business rules; identifies production change anomalies that may indicate fraud through alerts; improves test effectiveness through configured controls with 100% coverage; and increases operational efficiency through standardization and policy management. Processes associated with the preparation and analysis of configured controls show higher efficiencies. Costs associated with audit failure are avoided. • Cross-system visibility: enables a unified repository of compliance information for efficient multi-initiative management and enhanced visibility to process-related risk exposure and controls testing throughout the enterprise. SAP GRC technology solutions SAP GRC Process Control enables organizations to execute coordinated, transparent and automated compliance and risk management activities. Key activities Sign-off andreport Analytics and reports Certify, signoff and provide evidence Monitor Monitor exceptions Remediate issues Evaluate Test automated controls Test manual controls Perform assessments Scope Materiality analysis Risk assessments Test strategies Set-upand manage Control environment Regulations, policies and audits Enterprise integration Functionality • Interactive, multi-format control, testing, exception and remediation status across processes, policies, geographies and accounts • Policy and certification management • Near real-time notifications of control exceptions and associated impact • Workflow-enabled activity and response rules • User defined multi-step control effectiveness test plans • ERP integration through 120+ delivered scripts or customizable SAP queries/ reports for continuous control monitoring • Centralized entity, process and control maps • Risk assessment utilities and customizable testing strategies definitions • Compliance support for multiple mandates and for strategic, financial, operational and IT risks
  • 13. 11Insights on governance, risk and compliance | March 2013 SAP GRC Access Control This suite of solutions is made up of various tools that allow the automation of the access control model of the organization, through a dual system that initially allows the organization to detect and clean the segregation of duties (SoD) violations (“get clean”), and then keep it clean in the future (“stay clean”) by an automated process. SAP Access Control enables the four major components of access management: risk analysis and remediation, enterprise role management, super-user privilege management and compliant user provisioning. SAP GRC Access Control provides the following functionality: • Role centralization: centralized and consolidated role design and definition that is business centered and compliance enabled; including a sensitive segregation-of-duties rule library. • Access monitoring and control: automated emergency access management with integrated monitoring and reporting. Access anomalies indicating possible fraudulent activities are identified through alerts and access request scenarios; they can then be stimulated across business processes and applications. • Automation: automated work flows that facilitate the access management end-to-end process, such as self-service user access request and related approval processes. • Compliance: compliant continuous control of access (including authorization), helping to enable the segregation of duties (SoD) management across the enterprise. • Protection: proactively helping to protect information and preventing fraud through automated access risk analysis and remediation. SAP GRC Access Control (SAP GRC AC) enables four major components of access management: risk analysis and remediation, enterprise role management, superuser privilege management and compliant user provisioning. Business role management Access risk management Access request Emergency access management SAP GRC Access Control Prevent Detect Design roles and prevent violations Provision regular access Provision emergency access Identifyand remediate violations SAP GRC AC provides: • Business-centered and compliance-enabled role design and definition • Emergency access management with integrated monitoring and reporting • Self-service user access request and approval process • Centralized and consolidated sensitive and segregation of duties rule library • Rapid identification of access violations and ability to simulate access request scenarios • Automated and workflow driven access management end-to end process
  • 14. 12 Insights on governance, risk and compliance | March 2013 GRC technology creates value, reduces costs and improves your risk performance. It enables your organization to automate, standardize, streamline processes, create holistic views of risk and compliance, and analyze real-time business intelligence, and it allows your decision making to really make a difference. The following model helps to assess your organization’s GRC technology maturity level. Conclusion  Aligns and integrates the management of risks and controls across the enterprise (strategic planning and business processes) Aligns and integrates the management of risks and controls across the enterprise (strategic planning and business processes) Unifies the management of strategic, financial, operational and compliance risks Increases the effectiveness and efficiency of risk model Increases visibility into the impact of risk against performance Provides an additional security over regulatory compliance and prevents reputation and resource loss Proactively identifies risk and quantify exposure across the enterprise to improve transparency Improves the decision making process and provides an effective reporting workflow Automatically identify and prioritize risks through proactive alerts and escalations Implements risk response and mitigation activities to prevent risks from having a negative impact         GRC Risk Management SAP GRC  Implements a real balanced scorecard over SAP enhancing automated controls and monitoring techniques Allows business areas to detect, prevent, monitor and approve unusual operations and transactions Real-time notification of predefined rule-based exceptions in order to obtain an effective response Control automation significantly reduces audit execution, documentation and tracking exception times Reduces the effort time to manage the internal control model in the whole organization Establishes a “cost-effective” combination of resources designated to perform internal control testing Changes the traditional and reactive internal control model to a proactive and dynamic model that is exception based Optimizes financial and operational processes to gain a higher internal control level (increase control confidence and effectiveness)                GRC Process Control  GRC Access Control Real-time diagnostic of segregation of duties risks over applications Real-time monitoring of critical t-codes and user activity Provides a centralized control repository and a monitoring risks dashboard Prevention of the risk of segregation of duties conflicts propagation Automatic and controlled approval of the accesses by the different data owners User management optimization in all the systems (granting/revoking/modifying user privileges) Compliance with the “best practices” in terms of roles and profiles management, ensuring their definition, documentation, creation, testing and maintenance in a consistent way throughout all the administration process Automatic management of the emergency access in a controlled and auditable environment With SAP solutions for GRC, companies can turn risk into results and improve financial performance by embedding consistent and sustainable risk management practices while improving management’s ability to make decisions. The value of GRC integration is outlined in the recent Ernst & Young article for the special report on GRC in SAPinsider, published December 2012: http://www.ey.com/Publication/vwLUAssets/10-2012_GRC/$FILE/10-2012_GRC_Ernst&Young.pdf
  • 15. 13Insights on governance, risk and compliance | March 2013 Want to learn more? Insights on governance, risk and compliance is an ongoing series of thought leadership reports focused on IT and other business risks and the many related challenges and opportunities. These timely and topical publications are designed to help you understand the issues and provide you with valuable insights about our perspective. Please visit our Insights on governance, risk and compliance series at www.ey.com/GL/en/Services/Advisory/IT/IT-risk-library-page The future of internal audit is now: increasing relevance by turning risk into results We explore actions internal audit can take to realize strategic alignment, increase business relevance and achieve a risk maturity that accelerates financial performance. Risk management Turning risk into results: enabling risk management with SAP GRC Ernst & Young’s GRC Risk Management (RM) solution paper focuses on enabling risk management. It highlights what we see in the market, opportunities, benefits and related next steps. Smart Control: transforming controls to reduce cost, enable growth and keep the business safe Balancing value, cost and risk in processes and controls helps create a competitive advantage. Becoming streamlined helps you anticipate and respond to changes. Process control Access control A risk-based approach to segregation of duties Read clear guidance on a sound risk-based methodology that integrates IT and financial controls, resulting in an approach that is both manageable and cost effective. Turning risk into results: enabling access management with SAP GRC Ernst & Young’s SAP GRC Access Control (AC) solution paper focuses on managing access risks. It looks at how you can lower cost and effectively sustain access management through centralization,standardization, automation and integration with other GRC modules. Turning risk into results: enabling compliance and process management with SAP GRC Ernst & Young’s SAP GRC Process Control (PC) solution paper focuses on enabling compliance and process optimization. It covers the Rapid SAP process and control diagnostic which provides accelerated current state assessment of SAP processes, controls and technology.
  • 16. Ernst & Young Assurance | Tax | Transactions | Advisory About Ernst & Young Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential. Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com. About Ernst & Young’s Advisory Services The relationship between risk and performance improvement is an increasingly complex and central business challenge, with business performance directly connected to the recognition and effective management of risk. Whether your focus is on business transformation or sustaining achievement, having the right advisors on your side can make all the difference. Our 25,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned multidisciplinary teams that work with our clients to deliver a powerful and superior client experience. We use proven, integrated methodologies to help you achieve your strategic priorities and make improvements that are sustainable for the longer term. We understand that to achieve your potential as an organization you require services that respond to your specific issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where the strategy is delivering the value your business needs. It’s how Ernst & Young makes a difference. © 2013 EYGM Limited. All Rights Reserved. EYG no. AU1488 In line with Ernst & Young’s commitment to minimize its impact on the environment, this document has been printed on paper with a high recycled content. This publication contains information in summary form and is therefore intended for general guidance only. It is not intended to be a substitute for detailed research or the exercise of professional judgment. Neither EYGM Limited nor any other member of the global Ernst & Young organization can accept any responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. On any specific matter, reference should be made to the appropriate advisor. ED None At Ernst & Young, our services focus on our clients’ specific business needs and issues because we recognize that these are unique to that business. Effective risk management is critical to helping modern organizations achieve their goals and it offers the opportunity to accelerate performance while protecting against the uncertainties, barriers and pitfalls inherent in any business. Integrating sound risk management principles and practices throughout operational, financial and even cultural aspects of the organization can provide a competitive advantage in the market and drive cost-effective risk processes internally. Our 15,000 Risk professionals draw on extensive personal experience to give you fresh perspectives and open, objective support —wherever you are in the world. We work with you to develop an integrated, holistic approach to managing risk and can provide resources to address specific risk issues. We understand that to achieve your potential, you need tailored services as much as consistent methodologies. We work to give you the benefit of our broad sector experience, our deep subject-matter knowledge and the latest insights from our work worldwide. It’s how Ernst & Young makes a difference. For more information on how we can make a difference in your organization, contact your local Ernst & Young professional or a member of our team listed below. Contact details of our leaders Global Paul van Kessel +31 88 40 71271 paul.van.kessel@nl.ey.com Randall J. MIller +1 312 879 3536 randall.miller@ey.com Areas Americas Michael L. Herrinton +1 703 747 0935 michael.herrinton@ey.com Bernard R. Wedge +1 404 817 5120 bernard.wedge@ey.com EMEIA Jonathan Blackmore +44 20 795 11616 jblackmore@uk.ey.com Manuel Giralt Herrero +34 91 572 7479 manuel.giraltherrero@es.ey.com Asia-Pacific Jenny S. Chan +86 21 2228 2602 jenny.s.chan@cn.ey.com Rob Perry +61 3 9288 8639 rob.perry@au.ey.com Japan Yoshihiro Azuma +81 3 3503 1100 azuma-yshhr@shinnihon.or.jp Haruyoshi Yokokawa +81 3 3503 2846 yokokawa-hrysh@shinnihon.or.jp How Ernst & Young makes a difference