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“The Right People In
  The Right Seats”
  Building a more engaged, more
    productive workforce with
  Psychometric Assessment tools.
The Right People in the Right Seats
    The three most common problems companies
      have are:
    1. Systems Problems, or

    2. People Problems
    Either of which can create…
    3. Financial Problems, such as:
    •      a. Higher Costs
    •     b. Poor Revenue Stream
    •     c. Lost Opportunities
    •     d. Low Profit margins
The Right People in the Right Seats
The Right People in the Right Seats
                  Put the right people
                  on the bus.
                  Get the wrong people
                  off the bus.
                  Put the people in the
                  right seats on the bus.
                  The bus will take you
                  where you want to go.
The Right People in the Right Seats




Have you ever?
The Right People in the Right Seats
The Right People in the Right Seats
Why do we continue to put the wrong
 people in our jobs?
 We believe that poorly selected people are a normal
 part of doing business.
 Our hiring practices may be too “instinctive” and not
 scientific enough.
 We think we can change people.


      People are not easy to Change!!
The Right People in the Right Seats
      Today’s Objectives
    To IDENTIFY the characteristics
       of top performers
    To maximize employee
       PRODUCTIVITY
    To increase the RETENTION of
       peak performers
The Right People in the Right Seats

  Selection Process – Step 1
       PAST
               History
                Résumé,
                  Past
              Employment,
               Education,
              Background
                 Check
The Right People in the Right Seats
The Top Three Reasons People Fail
          Incompetence
          Incompatibility
          Dishonesty
Peter Drucker,
Famous Management Consultant states:
“Chances are good that up to 66% of your
company’s hiring decisions will prove to be
mistakes in the first twelve months.”
The Right People in the Right Seats


  Selection Process – Step 2

PAST                                PRESENT
        History      Interview
         Résumé,
           Past      Gut Feeling,
       Employment,   Appearance,
        Education,   Personality,
       Background     Interview
          Check
The Right People in the Right Seats


        The Interview
“63% of all hiring decisions are
made during the first 4.3 minutes
of an interview.”

       – SHRM Study, reported in USA Today
The Right People in the Right Seats

       Check Applicants
 36,000 business failures are
 caused by employee theft
 Employees steal 10 times more
 than shoplifters
 Absenteeism costs a 50 employee
 company $31,100 annually
         This is your applicant pool!
The Right People in the Right Seats



                          Provides a
                          structured
                        interview and
                         employment
                            history
The Right People in the Right Seats
The Right People in the Right Seats
The Right People in the Right Seats
The Right People in the Right Seats

   Selection Process – Step 2

 PAST                                PRESENT
         History      Interview
          Résumé,     Gut Feeling,
            Past      Appearance,
        Employment,   Personality,
         Education,    Interview,
        Background      SOS II
          Check
The Right People in the Right Seats
       Selection Process – Step 3
             History
             Résumé,
                          Interview
PAST                      Gut Feeling,
               Past                         PRESENT
                          Appearance,
           Employment,
                          Personality,
            Education,
                           Interview,
           Background
                               SOS II
             Check


                   Testing &
                      Job
                   Matching        FUTURE
The Right People in the Right Seats
        Utilize All of Your Resources
Interview                      – Psychological Bulletin Vol. 96,
                      14%            No. 1, August 1994
   +                                Professor Mike Smith,
Background Checks &
Integrity Testing           26% University of Manchester
   +
Personality Testing                38%
   +
Ability Testing                           54%
   +
Interest Testing                                66%
   +
Job Matching                                         75%
The Right People in the Right Seats
The Total Person
                   10% - Good But Limited Information:
                   Skills, Experience & Company Match

                        90% - Essence of the
                        Total Person:
                            Thinking Style
                            Occupational Interests
                            Behavioral Traits
                            Job Fit
The Right People in the Right Seats
Using Assessments
“The appropriate use of professionally
developed assessment tools on average
enables organizations to make more
effective employment-related decisions than
the use of simple observation or random
decision making.”             “Testing and Assessment:
                            An Employer’s Guide to Good Practices”
                                           US Department of Labor
                            Employment and Training Administration
The Right People in the Right Seats
       Seeking The Total Person
            History           Interview
PAST        Résumé,           Gut Feeling,
              Past            Appearance,       PRESENT
          Employment,         Personality,
           Education,          Interview,
          Background              SOS II
            Check


                      Testing &
                         Job
                      Matching
                  ProfileXT                FUTURE
The Right People in the Right Seats
  What the ProfileXT Measures
                                                   Job Profile Summary
                                                   Job Pattern: Sales Representative

                            Overall Job Match

 Can the person                 Learning Index     1     2   3
                                                              Thinking Style
                                                                  4   5    6    7   8    9     10



 do the job?                        Verbal Skill
                             Verbal Reasoning
                                                   1

                                                   1
                                                         2

                                                         2
                                                             3

                                                             3
                                                                  4

                                                                  4
                                                                      5

                                                                      5
                                                                           6

                                                                           6
                                                                                7

                                                                                7
                                                                                    8

                                                                                    8
                                                                                         9

                                                                                         9
                                                                                               10

                                                                                               10

                              Numerical Ability    1     2   3    4   5    6    7   8    9     10

                           Numeric Reasoning       1     2   3    4   5    6    7   8    9     10



                                                             Behavioral Traits
                                  Energy Level     1     2   3    4   5    6    7   8    9     10



 How will the person             Assertiveness
                                     Sociability
                                                   1

                                                   1
                                                         2

                                                         2
                                                             3

                                                             3
                                                                  4

                                                                  4
                                                                      5

                                                                      5
                                                                           6

                                                                           6
                                                                                7

                                                                                7
                                                                                    8

                                                                                    8
                                                                                         9

                                                                                         9
                                                                                               10

                                                                                               10

                                 Manageability     1     2   3    4   5    6    7   8    9     10


 do the job?                           Attitude
                                  Decisiveness
                                                   1

                                                   1
                                                         2

                                                         2
                                                             3

                                                             3
                                                                  4

                                                                  4
                                                                      5

                                                                      5
                                                                           6

                                                                           6
                                                                                7

                                                                                7
                                                                                    8

                                                                                    8
                                                                                         9

                                                                                         9
                                                                                               10

                                                                                               10

                               Accommodating       1     2   3    4   5    6    7   8    9     10

                                 Independence      1     2   3    4   5    6    7   8    9     10

                           Objective Judgment      1     2   3    4   5    6    7   8    9     10



                                                         Occupational Interests

 Will the person          Interests Ranking

                                 Enterprising      1
                                                       Top three interests for this position

                                                         2   3    4   5    6    7   8    9     10

                              People Service       1     2   3    4   5    6    7   8    9     10


 want to do the job?                 Creative      1     2   3    4   5    6    7   8    9

                                                   Lowest three interests for this position
                                                                                               10




                       Financial/Administrative
                                     Technical
                                   Mechanical
                                                                      15
The Right People in the Right Seats
    Can the Person Do the Job?
                       Thinking Style
                         1   2   3   4   5   6   7   8   9   10

     Learning Index

        Verbal Skill

  Verbal Reasoning

   Numerical Ability

 Numeric Reasoning
The Right People in the Right Seats
       The Learning Index
The Right People in the Right Seats
    Will The Person Do the Job?
                    Occupational Interests

                             1   2   3   4   5   6   7   8   9   10
          Enterprising

  Financial/Administrative

        People Service

               Technical

           Mechanical

                Creative
The Right People in the Right Seats
How Will The Person Do the Job?
                 Behavioral Traits
              Energy Level    1   2   3   4   5   6 7   8   9 10
             Assertiveness

                Sociability

            Manageability

                  Attitude

              Decisiveness
           Accommodating

             Independence

       Objective Judgement
The Right People in the Right Seats

    The JobMatch ™ Pattern
 Shaded areas indicate
 the JobMatch pattern

 The JobMatch patterns
 show requirements for
 the jobs in your
 company

 Use these patterns for:
   Placement
   Retention
   Training
   Promoting
   Managing
   Planning
The Right People in the Right Seats
        Interview Questions
  What kind of high stress situations have you
  experienced in which important calculations were
  necessary?
  When making budgetary decisions, can you rapidly see
  where resources can be reallocated or redistributed?
  If required to organize financial data, what would
  motivate you best to get the job done?
  If working long hours analyzing data or solving
  technical problems, what ways do you maintain your
  motivation to persevere?
The Right People in the Right Seats
    Multiple ProfileXT Reports
    The Individual Profile Report
    The Individual Graph Report
    The Performance Model Comparison Report
    The Interview Guide – Challenge areas
    The Interview Guide – Total Person Report
    The Comparison Summary Report
    The Summary Graph Report
    The Strategic Workforce Planning Report
    The Candidate Matching Report
The Right People in the Right Seats

      Today’s Objectives
    To IDENTIFY the characteristics
       of top performers
    To maximize employee
       PRODUCTIVITY
    To increase the RETENTION of
       peak performers
The Right People in the Right Seats

    Maximizing Productivity
   “In these days of talent wars, the best way
   to keep your stars is to know them better
   than they know themselves – and then use
   that information to customize the careers
   of their dreams.”

      – “Job Sculpting: The Art of Retaining Your best People”
                                     Harvard Business Review
                                      September. - Oct. 1999
The Right People in the Right Seats

  Job Related Competencies
           Productivity
           Quality of Work
           Initiative
           Teamwork
           Problem Solving
The Right People in the Right Seats

     Additional Information
   Response to job-related stress,
   frustration and conflict
   How to motivate the employee
   Whether the employee is internally or
   externally motivated
The Right People in the Right Seats
Primary Behavioral Tendencies
 Productivity
     He places strong emphasis on motivation and maintaining a great deal of intensity and emotional
     drive in the work situation.
     He can accomplish goals through people.
     John can generate enthusiasm for the projects of others.
 Quality of Work
     Mostly, he is compatible with work assignments where consistent high quality and accuracy are
     rewarded.
     Usually, John is thorough and concerned with quality; however, he tends to become bored quickly
     with detailed work.
     Generally, he will work effectively with team members to set and maintain quality standards.

 Initiative
     He can generate innovative ideas, approaches, and solutions.
     Being creative, he is willing to experiment with change.
     He is quick to recognize opportunities.
The Right People in the Right Seats
           Response to Job Related Stress
When experiencing stress, frustration, and/or conflict in a job setting, John may:
   Be optimistic, reassuring.
   Be trusting and accepting.
   Display a positive attitude regarding outcomes of conflict.
   Be approachable and open to others.
   Demonstrate flexibility in making workable compromises.
   See both sides of an argument.

If, however, the level of stress, frustration, and/or conflict becomes intense and/or
continues over an extended period of time, there may be a tendency to:
   Become careless and disorganized.
   Make overly optimistic assessments of others and outcomes.
   Over-estimate his own ability to change others.
   Experience difficulty planning and estimating time expenditure.
   Make overly optimistic, unrealistic promises.
   Oversell himself, relying too much on his verbal skills.
   Become overly entertaining, which could distract from the seriousness of the situation.
The Right People in the Right Seats
                              Work Motivation
This section of the report describes the different types of incentives, rewards, and conditions that are most
compatible with John’s behavioral tendencies and motivational style. In motivating him, consider providing:

     Public and social recognition.
     Approval and acceptance.
     Group activities outside of the job, participating in the community, identifying with
     various social groups.
     Assignments with a high degree of people contacts, opportunity to be with people.
     Freedom from controls and details.
     The opportunity for freedom of artistic expression.
     Acknowledgement of his feelings.
     Attention, popularity, the opportunity to be in the spotlight.
The Right People in the Right Seats
                Motivational Energy (ME)
Motivational Energy (ME) reflects the intensity that an individual shows and how he
approaches most situations. John’s ME indicates that he will approach most situations
with a moderate intensity and suggests that he might be inclined to show one or more
of the following behavioral tendencies:

           Capable of making unpopular decisions under normal
           circumstances, he becomes reluctant to make decisions when
           disagreements escalate.
           He may become overly involved in socializing at the expense of
           proper time management.
           John might be inclined to make overly optimistic and unrealistic
           promises.
The Right People in the Right Seats
Suggestions for Improving Effectiveness
                       Management Report – Sally Sample

   Ensure that Sally has the backup needed from more detail-minded
teammates and that she utilizes their strengths.
    Demonstrate a facilitative leadership style that exemplifies teamwork, so that
Sally understands its value to change process.
   Help Sally to pace her work in alignment with the needs of change
procedures, at least until the initial phases of the process are launched.
   Caution Sally about any frustrations she may feel about those who accept
change less openly than she.
The Right People in the Right Seats
                    Our Belief

   “People are happiest and most productive
   when they are fully engaged and winning”
  43% - Not formally educated or trained
  67% - Unhappy and/or dissatisfied with current position
                           – United States Bureau of Labor Statistics
The Right People in the Right Seats
      Today’s Objectives
    To IDENTIFY the characteristics
       of top performers
    To maximize employee
       PRODUCTIVITY
    To increase the RETENTION of
       peak performers
The Right People in the Right Seats
         We Can Help You
  Select and Hire more effectively
  Improve Employee Engagement
  Groom the right future managment candidates
  Train in the right areas for greater ROI
  Develop World Class Customer Service
  Receive Objective Management Feedback
The Right People in the Right Seats

•Thank-you

•Demo Invitation

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Asyma E3 2012 - "The right people in the right seats" - Jim Brown

  • 1. “The Right People In The Right Seats” Building a more engaged, more productive workforce with Psychometric Assessment tools.
  • 2. The Right People in the Right Seats The three most common problems companies have are: 1. Systems Problems, or 2. People Problems Either of which can create… 3. Financial Problems, such as: • a. Higher Costs • b. Poor Revenue Stream • c. Lost Opportunities • d. Low Profit margins
  • 3. The Right People in the Right Seats
  • 4. The Right People in the Right Seats Put the right people on the bus. Get the wrong people off the bus. Put the people in the right seats on the bus. The bus will take you where you want to go.
  • 5. The Right People in the Right Seats Have you ever?
  • 6. The Right People in the Right Seats
  • 7. The Right People in the Right Seats Why do we continue to put the wrong people in our jobs? We believe that poorly selected people are a normal part of doing business. Our hiring practices may be too “instinctive” and not scientific enough. We think we can change people. People are not easy to Change!!
  • 8. The Right People in the Right Seats Today’s Objectives To IDENTIFY the characteristics of top performers To maximize employee PRODUCTIVITY To increase the RETENTION of peak performers
  • 9. The Right People in the Right Seats Selection Process – Step 1 PAST History Résumé, Past Employment, Education, Background Check
  • 10. The Right People in the Right Seats The Top Three Reasons People Fail Incompetence Incompatibility Dishonesty Peter Drucker, Famous Management Consultant states: “Chances are good that up to 66% of your company’s hiring decisions will prove to be mistakes in the first twelve months.”
  • 11. The Right People in the Right Seats Selection Process – Step 2 PAST PRESENT History Interview Résumé, Past Gut Feeling, Employment, Appearance, Education, Personality, Background Interview Check
  • 12. The Right People in the Right Seats The Interview “63% of all hiring decisions are made during the first 4.3 minutes of an interview.” – SHRM Study, reported in USA Today
  • 13. The Right People in the Right Seats Check Applicants 36,000 business failures are caused by employee theft Employees steal 10 times more than shoplifters Absenteeism costs a 50 employee company $31,100 annually This is your applicant pool!
  • 14. The Right People in the Right Seats Provides a structured interview and employment history
  • 15. The Right People in the Right Seats
  • 16. The Right People in the Right Seats
  • 17. The Right People in the Right Seats
  • 18. The Right People in the Right Seats Selection Process – Step 2 PAST PRESENT History Interview Résumé, Gut Feeling, Past Appearance, Employment, Personality, Education, Interview, Background SOS II Check
  • 19. The Right People in the Right Seats Selection Process – Step 3 History Résumé, Interview PAST Gut Feeling, Past PRESENT Appearance, Employment, Personality, Education, Interview, Background SOS II Check Testing & Job Matching FUTURE
  • 20. The Right People in the Right Seats Utilize All of Your Resources Interview – Psychological Bulletin Vol. 96, 14% No. 1, August 1994 + Professor Mike Smith, Background Checks & Integrity Testing 26% University of Manchester + Personality Testing 38% + Ability Testing 54% + Interest Testing 66% + Job Matching 75%
  • 21. The Right People in the Right Seats The Total Person 10% - Good But Limited Information: Skills, Experience & Company Match 90% - Essence of the Total Person: Thinking Style Occupational Interests Behavioral Traits Job Fit
  • 22. The Right People in the Right Seats Using Assessments “The appropriate use of professionally developed assessment tools on average enables organizations to make more effective employment-related decisions than the use of simple observation or random decision making.” “Testing and Assessment: An Employer’s Guide to Good Practices” US Department of Labor Employment and Training Administration
  • 23. The Right People in the Right Seats Seeking The Total Person History Interview PAST Résumé, Gut Feeling, Past Appearance, PRESENT Employment, Personality, Education, Interview, Background SOS II Check Testing & Job Matching ProfileXT FUTURE
  • 24. The Right People in the Right Seats What the ProfileXT Measures Job Profile Summary Job Pattern: Sales Representative Overall Job Match Can the person Learning Index 1 2 3 Thinking Style 4 5 6 7 8 9 10 do the job? Verbal Skill Verbal Reasoning 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Numerical Ability 1 2 3 4 5 6 7 8 9 10 Numeric Reasoning 1 2 3 4 5 6 7 8 9 10 Behavioral Traits Energy Level 1 2 3 4 5 6 7 8 9 10 How will the person Assertiveness Sociability 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Manageability 1 2 3 4 5 6 7 8 9 10 do the job? Attitude Decisiveness 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 Accommodating 1 2 3 4 5 6 7 8 9 10 Independence 1 2 3 4 5 6 7 8 9 10 Objective Judgment 1 2 3 4 5 6 7 8 9 10 Occupational Interests Will the person Interests Ranking Enterprising 1 Top three interests for this position 2 3 4 5 6 7 8 9 10 People Service 1 2 3 4 5 6 7 8 9 10 want to do the job? Creative 1 2 3 4 5 6 7 8 9 Lowest three interests for this position 10 Financial/Administrative Technical Mechanical 15
  • 25. The Right People in the Right Seats Can the Person Do the Job? Thinking Style 1 2 3 4 5 6 7 8 9 10 Learning Index Verbal Skill Verbal Reasoning Numerical Ability Numeric Reasoning
  • 26. The Right People in the Right Seats The Learning Index
  • 27. The Right People in the Right Seats Will The Person Do the Job? Occupational Interests 1 2 3 4 5 6 7 8 9 10 Enterprising Financial/Administrative People Service Technical Mechanical Creative
  • 28. The Right People in the Right Seats How Will The Person Do the Job? Behavioral Traits Energy Level 1 2 3 4 5 6 7 8 9 10 Assertiveness Sociability Manageability Attitude Decisiveness Accommodating Independence Objective Judgement
  • 29. The Right People in the Right Seats The JobMatch ™ Pattern Shaded areas indicate the JobMatch pattern The JobMatch patterns show requirements for the jobs in your company Use these patterns for: Placement Retention Training Promoting Managing Planning
  • 30. The Right People in the Right Seats Interview Questions What kind of high stress situations have you experienced in which important calculations were necessary? When making budgetary decisions, can you rapidly see where resources can be reallocated or redistributed? If required to organize financial data, what would motivate you best to get the job done? If working long hours analyzing data or solving technical problems, what ways do you maintain your motivation to persevere?
  • 31. The Right People in the Right Seats Multiple ProfileXT Reports The Individual Profile Report The Individual Graph Report The Performance Model Comparison Report The Interview Guide – Challenge areas The Interview Guide – Total Person Report The Comparison Summary Report The Summary Graph Report The Strategic Workforce Planning Report The Candidate Matching Report
  • 32. The Right People in the Right Seats Today’s Objectives To IDENTIFY the characteristics of top performers To maximize employee PRODUCTIVITY To increase the RETENTION of peak performers
  • 33. The Right People in the Right Seats Maximizing Productivity “In these days of talent wars, the best way to keep your stars is to know them better than they know themselves – and then use that information to customize the careers of their dreams.” – “Job Sculpting: The Art of Retaining Your best People” Harvard Business Review September. - Oct. 1999
  • 34. The Right People in the Right Seats Job Related Competencies Productivity Quality of Work Initiative Teamwork Problem Solving
  • 35. The Right People in the Right Seats Additional Information Response to job-related stress, frustration and conflict How to motivate the employee Whether the employee is internally or externally motivated
  • 36. The Right People in the Right Seats Primary Behavioral Tendencies Productivity He places strong emphasis on motivation and maintaining a great deal of intensity and emotional drive in the work situation. He can accomplish goals through people. John can generate enthusiasm for the projects of others. Quality of Work Mostly, he is compatible with work assignments where consistent high quality and accuracy are rewarded. Usually, John is thorough and concerned with quality; however, he tends to become bored quickly with detailed work. Generally, he will work effectively with team members to set and maintain quality standards. Initiative He can generate innovative ideas, approaches, and solutions. Being creative, he is willing to experiment with change. He is quick to recognize opportunities.
  • 37. The Right People in the Right Seats Response to Job Related Stress When experiencing stress, frustration, and/or conflict in a job setting, John may: Be optimistic, reassuring. Be trusting and accepting. Display a positive attitude regarding outcomes of conflict. Be approachable and open to others. Demonstrate flexibility in making workable compromises. See both sides of an argument. If, however, the level of stress, frustration, and/or conflict becomes intense and/or continues over an extended period of time, there may be a tendency to: Become careless and disorganized. Make overly optimistic assessments of others and outcomes. Over-estimate his own ability to change others. Experience difficulty planning and estimating time expenditure. Make overly optimistic, unrealistic promises. Oversell himself, relying too much on his verbal skills. Become overly entertaining, which could distract from the seriousness of the situation.
  • 38. The Right People in the Right Seats Work Motivation This section of the report describes the different types of incentives, rewards, and conditions that are most compatible with John’s behavioral tendencies and motivational style. In motivating him, consider providing: Public and social recognition. Approval and acceptance. Group activities outside of the job, participating in the community, identifying with various social groups. Assignments with a high degree of people contacts, opportunity to be with people. Freedom from controls and details. The opportunity for freedom of artistic expression. Acknowledgement of his feelings. Attention, popularity, the opportunity to be in the spotlight.
  • 39. The Right People in the Right Seats Motivational Energy (ME) Motivational Energy (ME) reflects the intensity that an individual shows and how he approaches most situations. John’s ME indicates that he will approach most situations with a moderate intensity and suggests that he might be inclined to show one or more of the following behavioral tendencies: Capable of making unpopular decisions under normal circumstances, he becomes reluctant to make decisions when disagreements escalate. He may become overly involved in socializing at the expense of proper time management. John might be inclined to make overly optimistic and unrealistic promises.
  • 40. The Right People in the Right Seats Suggestions for Improving Effectiveness Management Report – Sally Sample Ensure that Sally has the backup needed from more detail-minded teammates and that she utilizes their strengths. Demonstrate a facilitative leadership style that exemplifies teamwork, so that Sally understands its value to change process. Help Sally to pace her work in alignment with the needs of change procedures, at least until the initial phases of the process are launched. Caution Sally about any frustrations she may feel about those who accept change less openly than she.
  • 41. The Right People in the Right Seats Our Belief “People are happiest and most productive when they are fully engaged and winning” 43% - Not formally educated or trained 67% - Unhappy and/or dissatisfied with current position – United States Bureau of Labor Statistics
  • 42. The Right People in the Right Seats Today’s Objectives To IDENTIFY the characteristics of top performers To maximize employee PRODUCTIVITY To increase the RETENTION of peak performers
  • 43. The Right People in the Right Seats We Can Help You Select and Hire more effectively Improve Employee Engagement Groom the right future managment candidates Train in the right areas for greater ROI Develop World Class Customer Service Receive Objective Management Feedback
  • 44. The Right People in the Right Seats •Thank-you •Demo Invitation