This document provides information about coworking spaces in Atlanta, Georgia. It begins with a Wikipedia definition of coworking as a trend where independent professionals work together in a shared space for synergy, though working independently. It then gives the location of a coworking space in Atlanta called CRM Atlanta, located between Midtown and Virginia Highland, close to amenities. It notes the space has been open less than 2 months but already has over 60 members. It positions the space as an affordable alternative for startups, freelancers, and entrepreneurs, offering amenities like fast WiFi, dedicated desks, mailboxes, and planned learning events. Membership starts at $35 per month.

1. CRM Atlanta

2. www.IgnitionAlley.com
What is Coworking? (from Wikipedia): An emerging trend for
a new pattern for working. Typically work-at-home
professionals or independent contractors or people who travel
frequently end up working in relative isolation. Coworking is the
social gathering of a group of people, who are still working
independently, but who share values and who are interested in
the synergy that can happen from working with talented people
in the same space.
Where?
Between Midtown and VA/Highland just off Ponce.
Close to Whole Foods, Borders, Staples, Home Depot, and
Eats.
Less than 2 months in business, already with 60+ members.

3. Consider:
An office space alternative for startups and freelancers,
developers and creatives, marketers and entrepreneurs.
Like a coffee-shop, but no $5 lattes
Fast WiFi access for all members
Bring your laptop or desktop
Dedicated desks are available
Options for PO Boxes and Lockers
Work side-by-side with tons of smart people that you’ll know
The Best Place to Meet Local Talent
Planned Daily Lunch & Learns from members & vendors
Free Event Space for Meetups that enrich the community
Month-to-month agreements; no long term contracts
Bring guests and clients for free
A one-fee monthly membership starting at $35/month
before 2010!

4. Real World Social CRM
Use Cases
Josh Sweeney

5. This Presentation
Does not outline what Social CRM is or is not
This presentation:
Outlines ways to enhance your current CRM
solution with real time data from social sites.
Does not present in broad terms.
This is not the grand scheme approach.

6. Social CRM Use Cases

7. Personal Connection
• Personal info in notes becomes stagnant.
• Roll up information from for real time insight.
Social CRM Use Cases

8. Brand Sentiment
• Monitor how people feel about your brand.
• Monitor how people feel about an industry
• Monitor feelings about a brand you support
Social CRM Use Cases

9. Social CRM Use Cases
• Identify citizen marketers
• Rate Citizen Marketers
• Choose to recruit Citizen marketers
Rating Citizen Marketers

10. Social CRM Use Cases
• Identify people with issues that don’t put in a “ticket”
• Support the people and gain trust
• Analyze common frustrations
• Presales support
Enhanced Support

11. Social CRM Use Cases
Employee Insight
• Free roaming with confidence
• Track the Social campaign

12. Social CRM Automation

13. Suggested Responses
Social CRM Automation
• Look for keywords and suggest responses.
• Suggest supporting data

14. Automated Routing
Social CRM Automation
• Analyze source and content to route data
• Finding the appropriate group saves time

15. Account Linking
Social CRM Automation
• Identify social accounts and link to the person or
company in the CRM
• Services provide and API to determine links

16. Junk Filter
Social CRM Automation
• More data is better…..Right?
• SPAM filter for social media

17. Questions?
Josh Sweeney
Website: www.atcoresystems.com