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“When you finally stop measuring
success by the amount spent on
ads, you will break free of the
shackles of „traditional advertising‟
thinking.”
                    Dr. Augustine Fou
                    http://www.linkedin.com/in/augustinefou
                    November 15, 2012.


November 15, 2012                                             1
TV ads used to work …
                    TV was great at making a lot
                    of people aware of Tide …




                    …by raising awareness where
                    there was none, TV drove sales.

    … driving awareness drove sales
November 15, 2012                                     2
Increased Ad Spend …




         … used to mean increased sales.
November 15, 2012                      3
When awareness is already maxed

                    awareness




                          sales



         … increasing ad spend doesn’t help.
November 15, 2012                              4
Grand Digital Canyon
     Traditional                               Digital
     • TV                                      •   Search
     • Print                                   •   Social
     • Radio                                   •   Mobile
                                               •   Video
        Metric:                                 Metric:
        Size of                                Actions of
       Audience     The Grand Digital Canyon     Users

       … how do you know it works if the metrics
           only tell you the size of the audience?
May 1, 2012.
So What?
    “Digital channels provide new metrics
    based on the actions that users take – did
    they click, share, or buy? – that marketers
    can use to better measure success than the
    amount of ad spend or the size of audience
    reached.”
                            - Dr. Augustine Fou

November 15, 2012                                 6
Dr. Augustine Fou – Chief Digital Strategist
 “I help clients leverage digital
 tools and techniques to create
 sustainable competitive
 advantage.”
 FORMER CHIEF DIGITAL OFFICER, HCG (OMNICOM)
 MCKINSEY CONSULTANT
 CLIENT SIDE / AGENCY SIDE EXPERIENCE
 PROFESSOR AND COLUMNIST
 ENTREPRENEUR / SMALL BUSINESS OWNER
 PHD MATERIALS SCIENCE (MIT '95) AT AGE 23


 ClickZ Articles: http://www.clickz.com/author/1151/augustine-fou
 Slideshares: http://www.slideshare.net/augustinefou
 LinkedIn: http://www.linkedin.com/in/augustinefou

November 15, 2012                                                                      7
                                                                    acfou@mktsci.com

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Measure Users Actions Not Ad Spend To Gauge Success by Augustine Fou

  • 1. “When you finally stop measuring success by the amount spent on ads, you will break free of the shackles of „traditional advertising‟ thinking.” Dr. Augustine Fou http://www.linkedin.com/in/augustinefou November 15, 2012. November 15, 2012 1
  • 2. TV ads used to work … TV was great at making a lot of people aware of Tide … …by raising awareness where there was none, TV drove sales. … driving awareness drove sales November 15, 2012 2
  • 3. Increased Ad Spend … … used to mean increased sales. November 15, 2012 3
  • 4. When awareness is already maxed awareness sales … increasing ad spend doesn’t help. November 15, 2012 4
  • 5. Grand Digital Canyon Traditional Digital • TV • Search • Print • Social • Radio • Mobile • Video Metric: Metric: Size of Actions of Audience The Grand Digital Canyon Users … how do you know it works if the metrics only tell you the size of the audience? May 1, 2012.
  • 6. So What? “Digital channels provide new metrics based on the actions that users take – did they click, share, or buy? – that marketers can use to better measure success than the amount of ad spend or the size of audience reached.” - Dr. Augustine Fou November 15, 2012 6
  • 7. Dr. Augustine Fou – Chief Digital Strategist “I help clients leverage digital tools and techniques to create sustainable competitive advantage.” FORMER CHIEF DIGITAL OFFICER, HCG (OMNICOM) MCKINSEY CONSULTANT CLIENT SIDE / AGENCY SIDE EXPERIENCE PROFESSOR AND COLUMNIST ENTREPRENEUR / SMALL BUSINESS OWNER PHD MATERIALS SCIENCE (MIT '95) AT AGE 23 ClickZ Articles: http://www.clickz.com/author/1151/augustine-fou Slideshares: http://www.slideshare.net/augustinefou LinkedIn: http://www.linkedin.com/in/augustinefou November 15, 2012 7 acfou@mktsci.com