This document discusses the interruptive nature of operations work and provides tips to manage interruptions. It begins by introducing the authors, Avleen Vig and Carolyn Rowland, and their roles. It then explores different types of interruptions including from people, systems, and oneself. It discusses how interruptions can negatively impact productivity and burnout. Some fallacies around interruptions are also examined. The document provides various tools used to manage tasks but notes they can also cause overload. It reviews research around interruptions and switching tasks. Finally, it offers numerous strategies to better control, prioritize, and manage interruptions at both the individual and organizational level.
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The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
1. The interruptive nature of Operations:
A world of squirrels and shiny objects
Avleen Vig, Etsy
Carolyn Rowland, Independent Consultant
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41. “Avleen needs to improve his
work/life balance.
He needs to focus a bit more on
his own health and family,
and communicate to me if his
workload is too high.”
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- mcr, 2012
42. Tool disorganization
● Organization systems (e.g. Getting Things Done)
● Calendars
● Notebooks
● Post-it notes
● Emails to ourselves
● Todo lists
● Whiteboards
● Reminder apps
● Project management systems
● Our own [already over-taxed] memory
43. Tool disorganization
OVERLOAD
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Self-help systems (e.g. GTD)
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Calendars
Notebooks
Post-it notes
Emails to ourselves
Todo lists
Whiteboards
Reminder apps
Project management systems
Our own [already over-taxed] memory
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82. Quantify your own interruptions
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83. Where do I begin?
1) Biggest impact
2) Social media diet
3) Involve management
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