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The interruptive nature of Operations:
A world of squirrels and shiny objects

Avleen Vig, Etsy
Carolyn Rowland, Independent Consultant

http://www.desktopwallpaperhd.net/wallpapers/5/b/space-background-photos-widescreen-wallpaper-53163.jpg
Avleen:
Staff operations
engineer

Carolyn:
IT manager
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
That reminds me...
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
What is an
interruption?
http://funny-pictures-blog.com/wp-content/uploads/2013/01/MEME-Leisure-Interruption.jpg
Active interruptions from people

http://celebug.com/celebrity-gossip/page/118/
Passive
interruptions from
people

http://www.flickr.com/photos/jasonahowie/8583949219/
2013: Michigan State University
Interruptions from systems

http://newsaint.deviantart.com/art/shall-we-play-a-game-HDTV-168941674
Interrupting yourself
!
!

http://www.flickr.com/photos/tilaneseven/407167294/

Switching tasks constantly
Stop being
your own
worst enemy.
Are all
interruptions
bad?

http://www.flickr.com/photos/doctorow/8456338189/
Simple Tasks vs Complex Tasks

http://www.flickr.com/photos/hugo90/8233834956/
Commitment

Saving the world

20% complete
Commitment

Saving the world

80% complete
The impact of burnout

Don’t let this be you.
http://www.flickr.com/photos/arthur-caranta/2926332140
Fallacies

http://www.flickr.com/photos/mr_t_in_dc/4115860027/
Fallacies:
We need to know everything

http://images.fineartamerica.com/images-medium-large-5/steampunk-information-overload-mike-savad.jpg
Fallacies:
Calendars help schedule
your time

Where does the work
happen?
Fallacies:
The interruption is
the most important task

http://www.expertcomics.com/enr//wp-content/uploads/2013/03/1slippery-300x200.jpg
Fallacies:
Multitasking and productivity

http://www.flickr.com/photos/indyplanets/3926147797/
http://www.onlinecollege.org/Multitasking/
Fallacies:
Switching tasks is good

http://xkcd.com/303/
How do we deal with
things right now?
(answer: badly)
You
work
too
much
http://buzz.socialmarketingforprinters.com/blogs/images/109195046.jpg
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
“Avleen needs to improve his
work/life balance.
He needs to focus a bit more on
his own health and family,
and communicate to me if his
workload is too high.”
!
- mcr, 2012
Tool disorganization
● Organization systems (e.g. Getting Things Done)
● Calendars
● Notebooks
● Post-it notes
● Emails to ourselves
● Todo lists
● Whiteboards
● Reminder apps
● Project management systems
● Our own [already over-taxed] memory
Tool disorganization
OVERLOAD
●

Self-help systems (e.g. GTD)

●

Calendars
Notebooks
Post-it notes
Emails to ourselves
Todo lists
Whiteboards
Reminder apps
Project management systems
Our own [already over-taxed] memory

●
●
●
●
●
●
●
●

http://www.flickr.com/photos/anotherphotograph/3571242832/
http://www.flickr.com/photos/psd/7645555148/
Interruption Science

https://i.chzbgr.com/maxW500/2538256128/hAFB28B2E/
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
Mentally
switch every

3 minutes

http://www.flickr.com/photos/wwarby/3296379139/
(or maybe 25 minutes)
http://www.flickr.com/photos/14829735@N00/6928288961
External interruptions

lead to self-interruption

http://www.flickr.com/photos/jdsmith1021/5755513005/
Why you can’t focus

http://www.flickr.com/photos/jessicamullen/5029081381/
So what can we do?
Sharpen pencils!
Simplify
Resist
destructive
urges
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
Story time!
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
WIKIPEDIA

HOLE!
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
xkcd #862

http://xkcd.com/862/

http://blog.xkcd.com/2011/02/18/distraction-affliction-correction-extensio/
Prioritize

http://www.flickr.com/photos/chrisflorence/7542642880/
Managers vs Makers

http://www.flickr.com/photos/j_benson/7023561195/
http://www.flickr.com/photos/mkeefe/3123775954/
The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
Manage your tools.
Don’t let them manage you.

Take control
of tools

http://www.eduleadership.org/wp-content/toolbelt.jpg
Take responsibility
This is about discipline.
http://memegenerator.net/instance/41896495

Fix your
monitoring
Address alert fatigue
http://commons.wikimedia.org/wiki/File:Chronic_fatigue_syndrome.JPG
Just because you can,
doesn’t mean you
should.
Control Interruption

http://www.flickr.com/photos/12023825@N04/2898021822/
Leverage
teams

http://www.flickr.com/photos/cosmoflash/3005865241/
Manage emergencies
#warroom / standing down stations

http://images.bwbx.io/cms/2012-05-16/etc_emergency21__01__630x420.jpg
Break up large tasks
http://www.flickr.com/photos/84617037@N00/60431147/
Improve workflow
BeerKan as an Agile
implementation

http://www.flickr.com/photos/joshbousel/4676037839/
Ask for help!

http://www.smartsheet.com/files/haymaker/Help.Support.Advice.Guidance.Assistance.jpg
What really works for Avleen
● Communicate

● Validate

● Designate
What really works for Avleen
● Communicate

● Validate

● Designate
What really works for Avleen
● Communicate

● Validate

● Designate
http://blog.peopleperhour.com/wp-content/uploads/2013/06/ReduceStress_at_work.jpg
A good manager should
Run interference
Watch for signs of stress

http://www.flickr.com/photos/bdenker/33237141
Influence culture

http://www.flickr.com/photos/plutor/3169836251/
The making of this talk
Quantify your own interruptions

http://www.flickr.com/photos/magnetbox/3261773180/
Where do I begin?
1) Biggest impact
2) Social media diet
3) Involve management

http://2.bp.blogspot.com/-XguhVMDDtZ8/TrgFtH8Pi6I/AAAAAAAAAx8/dFOheYXk5JE/
Questions?
http://xkcd.com/705/

@avleen

@unpixie

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