This document describes a 3-level certification program for project managers to learn about and apply user experience (UX) principles. The introductory level involves a 1-3 week course to promote including UX approaches in design projects. The intermediate level is a 3-4 month program to set up and support UX approaches during projects. The advanced level is a 4-6 month program to lead UX strategies integrating customer experience and performance metrics. Each level involves theoretical and practical training with real-world project experience and examinations.

1. 2014

2. Being able to talk about
user experience and to
advocate the inclusion of
the UX approach in a
design project
Being a UX leader and define
a digital strategy integrating
customer and business user
experience, as well as
performance indicators
Set up, accompany, and
add value to the UX
approach during a project
1 2 3
International Certification
for Project Manager (PM) eager to embrace
the User eXperience (UX)

3. Main features of our 3 levels UX certification
15h over 2 to 3 months
+ 2 months of practical
application on a customer
project
2 to 3 years professional
experience
Bonus
Toolkit
22h over 4 to 6 months
+ 3 months of practical
application on a customer project
3 to 5 years professional
experience
Bonus
Toolkit premium
Inter- or intra- company traning; Groups of 5 participants maximum
10h over 1 to 3 weeks
With practical sessions:
immersion, role-plays
License / Master
junior project manager office
Bonus
Poster

4. Certification diploma
USB key with course material
and e-badge with certification
logo
Access to Linked In community
Awarded for each level
ux-pm.com

5. - Course details
Duration 1 to 3 weeks
Prerequisite License/Master – Junior project manager
Agenda (8 hours) :
Theoretical session 1 Understand UX
Theoretical session 2 When UX happens in a project
Immersion session Illustration of the UX approach, focus group
observation and live user tests, heatmaps (eye tracking)
Practical session Orally advocate adopting the approach / use cases and
role-plays
Examination and certification (2 hours) :
Evaluation MCQ (multiple choice questions)
Certification delivery ceremony
Objective Being able to talk about user experience and to
promote the inclusion of the UX approach in a design project

6. - Schedule: 2 weeks example
Week 1 Week 2
Monday Tuesday
Wednesda
y
Thursday Friday …
Monday Tuesday Wednesday Thursday Friday
Session 1
2h
Session 2
2h
Immersion
2h
Practical
session
2h
MCQ 1h
- - -
Ceremony
1h

7. - Course details
Duration 3 to 4 months
Prerequisite UXPMO1 + 2 to 3 years professional experience
Agenda (13 hours)
Sessions 1 to 5 UX project approach, Focus on UX functions, UX project
management
Practical training in the field (2 months minimum)
Real customer project suggested by the participant as part of his/her job
(potentially a few months later)
Coaching Meetings twice a month (by phone or via email)
Examination and certification (2 hours)
Oral examination in front of certification committee (1 hour)
Certification delivery ceremony
Objective Set up, accompany, and add value to the UX approach
during a project

8. - Course details
Duration 4 to 6 months
Prerequisite UXPMO 2 + 2 to 3 years professional experience
Agenda (20 hours)
Sessions 1 to 5 Tackle projects from a strategic perspective, Criteria:
company maturity level, mastering the tools, supervising “VoM,-VoC,-VoB”
programs, setting up UX KPIs, etc.
Practical training in the field (3 months minimum)
Real customer project suggested by the participant as part of its job
(potentially a
few months later)
Examination and certification (2 hours)
Oral examination in front of certification committee (1 hour)
Certification delivery ceremony
Objective Being a UX leader and define a digital strategy integrating
customer and business user experience, as well as performance
indicators