Your Service Community for a better Customer Care on your Company Website, Social Networks & mobile! Connected to twitter, facebook, apple. Fish were the fish are - but don´t leave the data and process with anyone else !

1. Kundenfrage:
Hi, where can I find the
coolest Armani Winter
Styles?
Your Service Community for a better Customer Care Beste Community-Antwort:
on your Company Website, Social Networks & Hi Marleen,
try FashionShop and get
mobile! inspired. Our Community
loves it! Here is the Link..
Cheers .Steve
Connected to:

2. 1. Our Background and Mission
• We use Mobile & Web Technologies to build top notch customer care solutions
• Our focus expertise is building customer communities
• We implement these into a company infrastructure incl. CRM system
• We backup the launch of any new community with our infrastructure of experts
• We deliver customer care solutions to corporate clients
• Our clients benefit from higher returns as their target audience shops more products
• Our clients benefit from lower costs as their customer care solves requests faster
• Our clients benefit from more insights about their target audience and enable crowd sourcing
• We are the long term partner for our Corporate Clients
• We provide ongoing product support plus develop future applications

3. 2. Customer Care turns into a Social Media Manager
Oh, thanks for asking. Let me browse
Where will I find the
discussions and recommendations
coolest Manolo Blahnik
Shoes in Hamburg? I am checking rigth now….
„ Manolo Blahnik Shoes Hamburg
Search in Forum
Results:
3 Discussions match…
Hey – I have 3 discussions in our customer
Great, pls text them to forum, that should help you perfectly. Shall I
+49.1739528000 email them or do you prefer to get them via
Thanks so much! Lilly SMS text message?

4. 3. User generated support content is key regarding SEO
• Self-Service-Platforms and forums dominate google search results.
• Where is your company ranked? On top or below customer reviews?
 You can become Nr. 1 and stay on top of Google's search results with relevant
content created by your service-community.

5. 4. Benefits of Customer Service Communities (Forrester)
* Forrester study: „The ROI of
Online Customer Service
Communities“. For more infos
please click here or visit
blog.service-community.net …

6. 5. You can test all modules on www.hiogi.com
iphone.hiogi.com

7. 6. Reference Finalfolder.com Support Community
www.finalfolder.com runs a customer
service-community with a single-sign-
on mechanism under:
http://en-service.finalfolder.com

8. 7. Reference: Schlafwelt-Community for OTTO
http://wissen.schlafwelt.de
is a special interest forum.
Only top hiogis answer SMS
or Web questions.
The forum includes exclusive
content and is directly connected
to a special area on hiogi.

9. 8. Reference: Travel community for www.ferien.de
www.ferien.de runs their own community
under community.ferien.de.

10. 9. Highly relevant and good content only!
We support
self-service
on the web
& mobile!
• Quality assurance process & admin backend guarantee good content.
• Customers AND employees (service agents, product manager…) become officially involved.

11. 10. Innovations and USPs of our community software
Inbound channel technologies Web, SMS, WAP, iPhone, Twitter…
SEO and content distribution Feeds, widgets, API…
Sticky features Answer duels, winnings, group…
Tagging mechanisms Tag cloud & semantic navigation…
Seamless systems integration Single-sign-on, domain aliasing…
Flexible architecture Scalable, multilingual, modular …

12. 11. The hiogi-team offers you a full service
• hiogi provides setup, customization, hosting & operational support.
• You get a multilingual service-community:
 Hosted on hiogi servers with domain aliasing: http://community.yourcompany.com.
 Exact stylesheet fit according to your corporate design and website.
 Single-Sign-On and CRM system connectivity.
 Unique content database for search engine optimization of your website.
• hiogi will do the maintenance & you will benefit from all future upgrades.
• A reduction of service & license fees on a win-win basis is possible.

13. 12. Next steps and results
• Management Meeting Scope of the project
• Functional Workshop Feature list…
• Offer by hiogi GmbH Go-/No-Go-Decision by you…
• Project Plan Contract…
• Realization Testing & Going Live…

14. 12. Your contact
Axel Hoehnke CEO
Tel: +49 173 952 8000
Email: axel.hoehnke@hiogi.com
Twitter: www.twitter.com/crmcommunity
Website: http://en.service-community.net
Blog: http://blog.service-community.net
Address: hiogi GmbH
Ackerstr. 3a
D-10115 Berlin, Germany

15. A. Addendum

16. A1. 99% ROI for community software after 3 years (Forrester)
* Forrester study: „The ROI of Online
Customer Service Communities“. For
more infos please click here or visit
blog.service-community.net …

17. A2. Member Communities reach 67% of online population
Consumers inform themselves
more and more within groups,
in communities and via google!

18. A3. Engage consumers in a more open and honest way…
Companies need to open up
towards group opinions and
user-generated content!
Agencies need to leverage
new channels!
Not perceived as advertisement