Communifire Overview

Launch Your Own Intranet
Software Solution in Days
Not Months.
With Communifire you get a proven, trusted
social intranet platform tailored to how you
already work. And it’s so easy-to-use you can
get your organization on-board by the end
of next week.
2 Communifire Product Overview | Axero Solutions

Imagine All Your People, Conversations
and Documents in One Central,
Instantly Searchable Hub.
Imagine the ease of collaboration. The free flow of
conversation. The sharing of knowledge. This is your
social intranet powered by Communifire.

Powering Intranets at Growth-Focused Businesses
Communifire is trusted by some of the largest
companies in the world, to start-ups, non-profits,
and membership organizations.

Your Intranet Can Be So Much More
Than a News Feed of One-Way,
Top-Down Communication.
Communifire lets you unlock the benefits of a true
social intranet platform for your business.
 Increase transparency throughout my organization.
No Bottlenecks. No silos.
 Organize my content & documents. Make them easy
to access and easy to find.
 Publish internal communications and reduce email.
 Engage my employees by connecting them with
each other.
 Motivate and inspire everyone from managers to
employees by tracking progress on common goals.
 Build a best-practice bank so we can onboard new
employees quickly.
 Make our teams more productive and accountable.
We can do so much more when we work together.

99% of Communifire Customers
are Still Actively Using the Platform
after 5 Years.
Discover why organizations are hooked
on Communifire.

“Impressive”
The framework and depth of Communifire has been overly
impressive and has allowed us to move forward very quickly.
The support staff and developers have always come through
with incredibly quick fixes, updates, and enhancements --
allowing us to know that we have a lasting relationship with
Axero. We strongly recommend them!
– Brian Knight, Principal, Pragmatic Works Software

7 Ways Communifire Makes
Your Work-Life Better:
1. Organize documents and people all in one place.
2. Keep everyone informed by easily getting the
word out about corporate news.
3. Find conversations and files instantly with
smart search.
4. Build an internal knowledge base.
5. Collaborate on documents and projects.
6. Stay on top of schedules & events with private and
public shared calendars.
7. Make magic happen by engaging your employees
and building a culture of transparency and trust.
Communifire is the Social
Intranet People Want to Use.
Unite your people, conversations, and content.

Instant People Finder.
Use search to instantly find people, documents, and conversations across your
organization. Smart search indexes everything. User profiles include personal,
work, and contact information, an activity stream, an index of the content they’ve
authored, their relationships, and the spaces and groups they are a part of.
EMPLOYEE DIRECTORY

“Communifire gives us everything we need to support
over 1000 writers and 250 employees from all over
the world. It lets everyone interact, ask and answer
questions, and share best practices. Everything our
people need to work is organized in one place.”
– Margot Weiss, Vice President of Editorial and Expert Relations, About.com

Make Your Communications Irresistible.
Too many communications get lost in one-
way emails. Communifire activates three-way
communications.
• Leaders to teams.
• Teams to leaders.
• And teams to each other.
Most. Engaging. Intranet. Ever.
INTERNAL COMMUNICATIONS
Target Specific Groups.
Target your message to specific groups,
spaces, or departments. Everyone gets
only the information relevant to them and
everyone knows what’s going on.
Make Sure They’ve Read It.
“Required Reading” allows you to flag your
content as mandatory reading. Employees
click the “I have read this” button and you
can track it through analytics.
Open a Dialog.
Give your employees a voice and a channel
for dialogue with comments, “like” buttons
and rating controls.

Leaders to Employees1
Internal communication starts at the top. Pull up your tailored homepage and instantly share thoughts on new
corporate strategy, comment on announcements, or congratulate a team on a successful project.

Employees to Leaders2
Transparency from the top sets the stage for a culture of empowered employees.
With clear direction they can confidently tackle their projects. And they know they
have a channel to reach back up with feedback, suggestions and ideas.

Employees to Each Other
When employees work in an environment of transparency and trust they willingly share
information, opinions and resources with their colleagues. Tap into the brain trust of your
organization through a robust platform that makes sharing the best of themselves easy.
3

“Any organization desiring a collaboration, culture-
building tool, this is a great fit! The most significant
impact has been to our company culture through
improved communication, collaboration and team-
building. Fast deployment, no IT needed.”
– Rebecca Verhoeff, Executive Vice President/Co-Owner, Best Collateral

FILE SHARING & DOCUMENT MANAGEMENT
Work Where the Files Are.
Don’t waste time, effort and resources uploading files in
one place and collaborating in another.
Discover true collaboration entirely within
Communifire. Every document becomes a hub of likes,
comments, follows, and ratings.
 Simply drag and drop to upload.
 Add key documents with secure file sharing and version control.
 View the upload history. Roll back to any previous version.
 Set fine-grained permissions so individuals can view, edit,
or delete.

Manage, Publish, and Search Content.
Does content exist if no one can find it? Now every document and conversation is findable through a simple search or
intuitive navigation, unless you make it private. No more version control worries, either. It’s built-in. Share blog posts,
articles, intranet wiki pages, photos, videos, or any other type of content you may have.
CONTENT MANAGEMENT & KNOWLEDGE MANAGEMENT

Your Powerful & Complete Content Creation Suite.
Publish, share and collaborate like never before with modern, easy-to-use tools. Make better decisions thanks to
centralized knowledge. And empower employees by giving them the information they need in the format they want.

Build Your Own Best-Practice Bible.
Easily share collective knowledge and best practices, share ideas, plan projects and much more.
Attach files and embed videos and photos to paint a vivid picture. Extend the conversation into the
comments and get the whole team on board. Each time you edit a wiki page a new version is saved,
so full document history is preserved and you can always roll back to an earlier version if needed.

Smart Search.
Find what you need quickly and easily. Everything is just a click away. And it’s super smart, it knows what you’re allowed
to find and helps you find it, instantly. It automatically indexes all of the content you publish, including wall posts,
comments, and the contents of any PDF, Microsoft Office & Open Office documents. For power users, the extensive
filtering lets you target your search by space and location, by content type, and tags. You can create your own search
filters by using managed tags. Communifire’s search is powered by the extremely rich, flexible, and powerful Elastic full-
text search toolkit, which can index practically any type of text document and retrieve it for you in milliseconds.

“Communifire has every feature I want, and the user
experience is easy to tailor. I like being able to jump
in and make the Homepage our own to organize and
display high-priority content. Communifire gives us
the ability to customize to our needs, which is great.”
– Colton Leonard, Chief Culture Officer, Nutrabolt

Go Social Without Losing Control.
Put information right where people can find and take action on it. Roles and permissions
give you fine-grained control over your content. So you can ensure employees have
access to the most-relevant spaces, while they aren’t distracted by others.
SOCIAL NETWORKING

Ignite Conversations & Creativity.
Bypass email with real-time conversations.
Drag and drop a file into chat to share it.
Strike up conversations with individuals, or
bring entire groups into the mix. And it’s
always searchable, forever. Crowd-source
ideas with voting, or take your organization’s
pulse with a poll or survey.
REAL-TIME CHAT

Scrap Silos Once and For All.
Set up spaces to bring people together for a project, a specific topic, an interest group, or for connecting company
departments. Now you can keep everything organized. Create a space for HR to share company documents, company
news, and collaborate on projects. Setup a space for your IT department to host a help desk where everyone can
submit their requests. Connect your sales and marketing teams to collaborate freely on new campaigns and hot leads.
Everything’s easy to find and nothing ever gets lost.
PRIVATE & PUBLIC WORKSPACES

“We implemented our corporate social intranet with
Communifire and we are more than pleased with the
team, the product, and the professionalism exhibited.
Communifire connects our 3500+ employees from 16
countries in 42 different offices, and it’s like we are all
working from the same room.”
– Ei Ei Thu, Digital Strategist, Phillip Capital

Keep Everyone On Track.
Put an end to back-and-forth scheduling emails.
• Create private and group calendars.
• Share any calendar with anyone.
• Invite people to events without the back and forth.
• Set up reminders so you don’t have to remember your next meeting.
• Create recurring events.
PUBLIC & PRIVATE CALENDARS

Breathe In. Assign Tasks. Breathe Out.
Give in to delegation. Assign a task and consider it done. You’re no longer a bottleneck.
Who’s doing what is no longer a mystery. Best of all, it’s no longer just you.
TASK MANAGEMENT

Need to see more features?
Take a feature tour

Organize in a Way That Makes
Sense to Your Business.
Set up spaces that mirror your company
hierarchy. Or setup spaces to match how
people are grouped and work together.
There’s no limit.
You can create public spaces for your
employees to access valuable HR resources
or get the latest insight from the CEO. Create
private spaces that are available to only the
people you invite. Sensitive information
stays sensitive and private. People stay
focused on their part of the picture. And
everything is easy to find.

“Communifire is a great platform that gives us
multiple ways to communicate with customers,
partners and staff. It is also integrated with our
website. The future of business is a marriage
between web site and customer interaction. This
software allows us to move in that direction.”
– Chuck Vigeant, Managing Partner, CLEARIFY

All Your People. All Together.
Communifire keeps everything organized
so everyone gets the access and updates
they need to do their jobs. Each person’s
Activity Stream and Notifications keep them
connected to what’s going on. So no matter
where your people are located, you know
they are in the loop and working towards
the same goal.

Integrate with Everything.
Communifire is incredibly friendly to all
sorts of different integrations. There’s really
no limits.
Use Single Sign-On features, the built-in
Open API, and the powerful REST layer to
push news and content into your Activity
Streams and Notifications. You can also pull
data from Communifire into other systems.

“The technology is unmatched. The support is
excellent - very direct, very fast, and very friendly.
They’re at the forefront of technology and intranet
solutions. Communifire is one of the best tools we
have purchased in a long time.”
– Armin Bender, CTO, w3

Why Recommending Us to Your Team Will Make You Look Brilliant.
You have a few choices in the intranet software space.
Naturally, we think you should choose ours. Here’s why.
All-in-one Intranet Software
Communifire combines communication,
knowledge sharing, and collaboration tools
into one unified platform, in one secure
location. Why do you need five different
accounts with five different companies
when you can have it all integrated and
working together?
SaaS or On-Premise
We’ll host and run your intranet on our
servers for you, removing the hassle of
managing the hardware, updates, and
security. But if you’d rather host it yourself,
you can.
Your Style, Your Brand
Easily customize the look and feel of your
site by uploading a logo and updating a
few settings. For advanced control, you
can include your own CSS styles and
HTML layouts.
EXTREME Flexibility
Communifire is the only social intranet
software platform built on a flexible
architecture. This means that you can
successfully use it right out-of-the-box.
And when your company grows, you can
customize it to fit your needs, because
Communifire grows with you.
Better Support & Service
We’ll help you set it up, customize it, and get
up and running. Everyone at Axero is part of
our customer support team and considers
pleasing customers as the most integral part
of their job description. Our success is tied
directly to your success, so it’s our job to
meet your expectations.

Launch in No Time,
With Zero Learning Curve.
The user experience is tailored so your employees
can focus on their work, not the platform. Need a
custom feature? Just ask. Upload your files today,
roll out tomorrow. It takes days, not months, to
launch your own social intranet software.

How Clearify Reduced Support
Costs by 60% by Shifting to
Communifire
How Nutrabolt, an Inc 5000
Company, Tripled Its Workforce
in 2 Years While Driving
Engagement
Q&A with About.com: How
to Support a Distributed
Community of Almost 1,000
Writers with Communifire
How Best Collateral Turned
Document Sharing Into an
Engagement Engine for 75+
Employees
The Electronic Music Alliance
Uses Communifire to Run a
Global Online Community
Wheatgrasslove.com Uses
Communifire to Power their
Intranet and Public Website
How the Micropreneur Academy
Built a Private Community of
1,000 Bootstrapped Software
Entrepreneurs
What's the Business Value of a Strong Social Intranet?
Read these case studies to get a glimpse.

Communifire Reviews.
Read more success stories with Communifire.
"Starting a Fire at work!"
"We use Communifire across our entire organization
(900+ employees across Australia). The customer
service initially hooked us - quick, honest and
reliable. Staff can now easily & quickly locate
resources, information, staff members, and company
knowledge."
– Wade Dixon, Internal Communications Lead, Evocca College
"An excellent community building tool."
"Communifire is a powerful tool for both for
organizational intranet applications and customer
support. [It] vastly improved customer service. Our
clients absolutely rave about our community site. Lots
of flexibility. Lots of capacity to grow."
– Col Fink, Engagement Manager, Thought Leaders
"Not only is Communifire the ultimate solution, it's
extremely cost effective, the after-sales support is
un-matched, and interacting with the Axero team has
made work fun again!"
– Cinnamon Alvarez, President, A19
"Communifire makes communication easy."
"Communifire is used as our corporate intranet
across our whole organization. It's improved
communication between our main office and
retail stores, as well as within each store. Better
communication. Faster, more consistent on-boarding.
Excellent support."
– Teresa Miller, President, Treats Unleashed
"Community Platform Extraordinaire!"
"We deployed Communifre as a community platform
for our certification course trainees and graduates. It
is being used for our entire community of 1500 plus.
Pros: Flexibility and ease of use. Support. Support.
Support. Did I say excellent support? :)"
– Art Aughey, FDN Practitioner/IT Support, Detecting Health, LLC
"We fell in love with the Communifire platform during
the demo. And we've engaged Axero to do quite a bit
of customizations -- it's always a pleasure working
with them."
– Jennings Staley, M.D., Founder, Nine Line

"The Communifire product is a stellar solution. I really
wanted to thank you for everything you have done for
us and the team here at OpenText."
– Carlos Oliveira, Senior Director, OpenText
"After an exhaustive search, it became clear that
Communifire was the only choice -- this platform is
awesome. We worked with them seamlessly to create
the exact solution we wanted."
– David Muir, President, Element Code
"Communifire gives my funk band the internet
presence that we need to grow our community and
fans. Working with the Axero team has been quite
amazing - I ask and they deliver."
– Brian Teel, Founder, The Earful
"Communifire connects our teams and organizes our
projects. And with the vast amount of data we have
created, the knowledge base provides a resource for
new hires and FAQs."
– Neelmony Pannu, Senior Consultant, NeGD, Ministry of IT, India
"We are a small organization with a big vision and not
a whole lot of resources. Communifire mobilizes our
people to get more done, faster and more efficiently
than ever."
– L D Gupta, President, Abhipraay Foundation
"Communifire delivered and has exceeded our
expectations. The support team at Axero has been
fantastic! I strongly recommend Communifire."
– Paul Ratcliffe, CEO, Patents.com
"We are very happy with Communifire and look
forward to a long business relationship. The support
team has been fantastic in providing fast turnaround
times for any questions we have."
– Jordan B Leung, Software Analyst, Xennsoft
"Communifire powers our intranet, our public facing
website, and our blog. Super easy to use ... and with
every release it gets better and better - and that's
really cool."
– John Fike, Founder, WheatgrassLove.com
"Communifire provides a platform for our Non-Profit
to stimulate conversations, cultivate our community,
and engage our members. We're still learning it, it's
awesome."
– Janine Jordan, Executive Director, Electronic Music Alliance
"Communifire is the foundation for running our
education network. It allows us to manage courses
and the surrounding content, and gives students a
place to get help."
– Abhishek Sharma, Co-Founder, Togethr.in

We are on a mission to enable people to lead their own social initiatives.
We are extremely passionate — we ♥ what we do.
We are based in sunny San Diego, but we work from all over the globe.
We believe that social software isn’t about technology—it’s about people.
We value transparency, respect, and sincerity in everything we do.
We consider pleasing customers the most important part of our job.
We listen to you, our customers, who drive our product innovation.
We’re a small company that works very hard to keep your trust.
We are profitable and debt free.
We owe neither money nor allegiance to anyone else.
We owe everything to our customers.
A Quick Introduction.

8
Years in business.
19
People on the team.
1,000,000+
Communifire users.
We Have Humble Beginnings.
We started Axero in 2008 without
any money in our pockets and
we've never accepted investments.
We are a profitable company.
We are 100% Bootstrapped.
Our first office space was directly
above a creative ceramics factory.
We learned that 'less is more' and
'form follows function.'
We are Fortunate for Today.
Everyday we grow and learn
something new. We are extremely
thankful and fortunate for this
opportunity.
About Axero.

Want to know more about Axero?
Read the story behind our story.

We Don't Just Say We're Different.
We Back It Up in Everything We Do.
We are fanatical about pleasing our customers.
Sales
From our first engagement through the trial of our intranet software,
our focus is on determining if Communifire is the right solution for
you. Often times, of course, it is. But sometimes it is not, and we
admit that, and we can suggest alternatives. Building trust, providing
full transparency, and showing respect is at the heart of our sales
team. We measure our success based on the happiness and success
of our customers. We're not hard sellers and we're not going to
pressure you into anything you're not comfortable with. We promise.
Product development
Our customers have a very strong voice when it comes to planning
our development road-map. It's how Communifire grows and
evolves. Since the beginning, we've been working with customers
to expand the value of social business, knowledge management,
and collaboration into new areas. Focusing on creating useful
functionality and solutions.
Support
We work hard to make you happy. At the risk of tooting our own
horn: our customers tell us our support separates us from every
other intranet vendor they considered. Everyone at Axero is part of
our customer support team and considers pleasing customers as
the most integral part of their job description. Even if a resolution
requires a response from senior management, we'll answer quickly,
honestly, and creatively to get the issue solved. Our success is tied
directly to your success, so it's our job to meet your expectations.
Marketing
We would rather earn rave reviews from our customers than yell
at the market about how great we are. We take an educational
approach to marketing by actively sharing helpful and actionable
information through our blog and resources. Our customers
appreciate this because it means that our focus stays on them. And
with less marketing to pay for, our product and prices are more
competitive than other packages offering similar functionality.

“Customer support with Communifire is one of the
best I’ve experienced on any online platform. My
question was answered almost immediately after
posting in the forums, and I had a solution to my
problem in less than 5 minutes.”
– Mallory Hatten, LiquidAgents Healthcare

Communifire Technical Details
Axero Security & Risk Management Practices
Communifire Support Plans, Launch Packages & Add-Ons
How to Launch an Intranet
© 2016 Axero Solutions, LLC. All rights reserved.
Learn more at:
https://axerosolutions.com
Contact:
http://info.axerosolutions.com/contact-us
1-888-976-4446
Axero Solutions, LLC.
10671 Roselle St., Suite 101
San Diego, CA 92121
Additional Resources, Documents & Information
Axero Support & Maintenance Policy

Communifire Overview

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