2. • behavioural management
perspective placed much more
emphasis on individual attitudes and
behaviours and on group
processes, and recognized the
importance of behavioural processes
in the workplace.
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3. Why this theory came into
existence? The background :
• Failure of classical management
theories
• Unionization
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4. Hathrone studies
Hathrone studies were conducted by
Elton mayo and his associates.
These experiments were conducted in
Western Electric’s Hathrone plant
near Chicago (1927-32)
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5. The four experiments of Mayo
1. Illumination experiment
2. The relay assembly test room
3. Interview experiments
4. Bank wiring observation
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6. 1.Illumination experiment
The productivity of workers increased
both the times when light was
increased or decreased.
It means there is something other than
physical factors which is affecting
productivity.
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7. 2. The relay assembly test room
experiment
Friendly observation and value given
to employees resulted in higher
productivity
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8. 3. Interview experiments
Revealed the importance of listening
to the employees feelings, problems
and use of counseling interviewes.
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9. 4. Bank wiring observation
Informal organization
Rate busters
Rate chiselers
Group pressure on individual workers
worked stronger than financial
incentives.
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10. Importance of Hawthrone
experiments
• Impetus to human relations
approach, personnel management
and O.B
• Focus on workers and people’s
perspective
• Informal organizations
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